Jump to content

HP Officejet 7410 All-in-One Printer support

HP ePrint Mobile App FAQs

  • PrintPrint
This document is for the HP ePrint mobile app.
This document answers some of the most frequently asked questions (FAQs) about the HP ePrint mobile app for Apple and Android mobile devices.
NOTE:Some applications are similar to HP ePrint, but they are not actually the same as the most current HP ePrint mobile app. Make sure you have updated your app to the most current version. The above HP ePrint icon should be displayed on your mobile device.

HP ePrint mobile app FAQs

Some features of HP ePrint depend on whether or not you have activated (registered) your mobile device with the HP ePrint service.
These features are available for the HP ePrint mobile app on mobile devices that are activated with the HP ePrint app.
  • Print by emailing print jobs to your HP printer.
    NOTE:The HP printer, which might be located some distance away, must be connected to a network with Internet access.
  • Monitor the status for print jobs sent to the HP printer.
  • Print Web pages.
  • Print Microsoft Office suite (Windows and Mac) documents, including those received as Mail attachments.
  • Set up the HP printer for printing even when you are traveling.
  • Print directly to a Wi-Fi-enabled HP printer on a local wireless network.
  • Print to a public print PPL service provider, such as a nearby UPS or FedEx store.
  • Print photos.
  • Print PDFs, including those received as Mail attachments.
  • Print text (TXT) files, including those received as Mail attachments.
  • Autodiscover HP ePrinter for setup.
  • Edit photos before printing.
  • Specify main tray or photo tray, depending on the HP printer.
  • Specify print settings.
  • Near Field Communication (NFC) touch-to-print is available on Android mobile devices that support NFC. Go to HP Products - Getting Started with Touch-to-Print (Near Field Communication) to learn more.
These features are available for the HP ePrint mobile app on mobile devices that are not activated with the HP ePrint service.
  • Print directly to a Wi-Fi-enabled HP printer on a local wireless network.
  • Print photos.
  • Print PDFs, including those received as Mail attachments.
  • Print text (TXT) files, including those received as Mail attachments.
  • Autodiscover HP ePrinter for setup.
  • Edit photos before printing.
  • Specify main tray or photo tray, depending on the HP printer.
  • Specify print settings.
  • Near Field Communication (NFC) touch-to-print is available on Android mobile devices that support NFC. Go to HP Products - Getting Started with Touch-to-Print (Near Field Communication) to learn more.
Steps to activate the HP ePrint mobile app for your device.
Use the following steps to activate the mobile app.
  1. On your Apple device, tap the HP ePrint icon, tap the Settings Menu icon, and then tap Activate.
  2. Type your email address in the Activate using your email box, and then tap Activate. The HP ePrint service sends you an email containing an Activation Code.
  3. Check your email, and then write down the Activation Code sent by the HP ePrint service.
  4. On the Apple device, press the Home button () twice, and then tap HP ePrint.
  5. Type the Activation Code into the box, and then tap Activate.
    The app displays a message to confirm activation.
Use the following steps to activate the mobile app.
  1. On your mobile device, tap the HP ePrint icon, tap the Settings Menu icon, and then tap Activate.
  2. Type your email address in the Activate using your email box, and then tap Activate. The HP ePrint service sends you an email containing an Activation Code.
  3. Check your email, and then write down the Activation Code sent by the HP ePrint service.
  4. On the mobile device, press the Home button () twice, and then tap HP ePrint.
  5. Type the Activation Code into the box, and then tap Activate.
    The app displays a message to confirm activation.
You can install HP ePrint on an iPad, iPhone, iPod touch running iOS 7.0 or later, or an Android mobile device running OS 4.0 or later.

Can I print from the ePrint mobile app with NFC touch-to-print?

The HP ePrint mobile app supports Near Field Communication (NFC) touch-to-print on select mobile devices and printers. Check the following requirements to use this wireless printing method.
  • The most current version of the HP ePrint mobile app must be installed. Go to Getting Started with HP ePrint Mobile Apps to learn more.
  • The mobile device must have NFC capability and run Android OS version 4.0 and later. Check your mobile device's manufacturer specifications to learn more.
    NOTE:Apple iOS devices supporting NFC currently do not support NFC printing. NFC on iPhone 6 and iPhone 6 Plus is currently restricted to use in Apple apps only. HP is continuing to work with our industry partners to make NFC touch-to-print available on other platforms and devices.
  • NFC touch-to-print is available on select HP printers that support NFC. Go to HP Products - Getting Started with Touch-to-Print (Near Field Communication) to learn more.
  • NFC touch-to-print requires a wireless connection to the printer via a wireless access point or HP Wireless Direct. This operation is fully automatic and managed by the app. The device is temporarily disconnected from the Internet in order to connect to the printer. After printing, the device automatically disconnects from the printer and reconnects to the Internet.
If the print job fails, the mobile device does not automatically reconnect to the Internet. This can happen in the following situations:
  • The print job was canceled while in the Printing or Job Sending screen.
  • Leaving the app by pressing the Home button causes the app to run in the background, and stay connected to the printer. The connection to the mobile device’s previous wireless access point can only be restored upon successful completion of the print job.
  • A non-critical error occurs like paper jam or out of paper
You can restore the mobile device's wireless connection through the mobile device's setting menu.
You can print wirelessly with the HP ePrint mobile app to any supported Web-enabled HP printer that is on the same local Wi-Fi network as your mobile device. If you activate your mobile device with the HP ePrint service, you can email print jobs to any supported Web-enabled HP printer for which you have been given the email address.
Use the following steps to select the HP ePrinter from the list of available printers. This method will only work if you have already been added to the Allowed Senders List of one or more of the listed HP ePrinters.
NOTE:The HP printer that you add must be an HP web-enabled ePrinter.
  1. On your mobile device, tap HP ePrint.
  2. Tap your selected printer. If no printers are available, tap No printers found.
  3. Tap the Plus icon () to display the Add ePrinter screen.
  4. Type your HP ePrinter email address, and then tap to select the name when it appears in the list of available printers.
  5. Tap Add to confirm the printer.
Use one of the following methods to uninstall the HP ePrint mobile app from your Apple or Android device.
Uninstall the HP ePrint mobile app using your device or your computer.
Follow these steps to uninstall the HP ePrint mobile app from the Apple device.
  1. On your Apple device, tap and hold the HP ePrint mobile app icon until all the icons on the screen begin to wiggle.
  2. Tap the X in the corner of the HP ePrint mobile app icon.
  3. Tap Delete, and then touch the Home button () to finish uninstalling.
Follow these steps to uninstall the HP ePrint mobile app using iTunes on your computer.
  1. Open iTunes on your computer.
  2. Click Applications, and then click HP ePrint.
  3. From the Edit menu, click Delete.
Follow these steps to remove the HP ePrint mobile app from the Android device.
  1. On your Android device, open the Manage Applications screen.
  2. Tap the Downloads tab.
  3. Tap HP ePrint, and then tap the Uninstall button.
  4. Tap OK to confirm that the HP ePrint mobile app is uninstalled.
The HP ePrint mobile app continues to print if you receive an incoming call or text message. However, if you choose to answer or respond, the print job cancels.
Connect your mobile device to the wireless network or WLAN, using your router as an access point. For more specific information, see the instructions in your mobile device documentation.
After your mobile device connects to the network, open the HP ePrint mobile app, and then select your printer. You are now ready to print from your mobile device.
Possible causes why your mobile device cannot find the HP printer include the following:
  • The HP printer is not supported by the HP ePrint mobile app.
  • Your mobile device is not connected to the wireless network.
  • Your mobile device is connected to the wrong wireless network.
  • The HP printer is off.
  • The HP printer is not shared over the wireless network.
To troubleshoot this issue you need specific steps for the HP printer. Click here to go to the HP Customer Care Web site , enter your HP printer name, and then type No printers found in the Questions or keywords box.
The HP ePrint mobile app supports the following languages:
  • English
  • French
  • German
  • Italian
  • Spanish
  • Portuguese
  • Japanese
  • Korean
  • Simplified Chinese
  • Traditional Chinese
No. You can only print directly to supported HP printers on a local wireless network.
You can print via email using a 3G or 4G cellular data connection, if your mobile device and HP ePrinter are activated with the HP ePrint service. The HP ePrint mobile app also supports PPL and HP ePrint Enterprise printing via 3G or 4G cellular data connections, if activated with the HP ePrint service.
You might not be able to print to the HP printer for one of the following reasons:
  • The HP printer is off.
  • There is an issue with the HP printer, such as a paper jam or the cover is open.
  • The ePrint feature is off on the HP printer.
  • Your mobile device is not activated with the HP ePrint service.
  • The HP printer is not shared over the wireless network.
  • The HP ePrint mobile app is not correctly installed.
  • The HP printer is not connected to the wireless network.
HP Officejet 7410 All-in-One Printer

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+