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HP Officejet 7410 All-in-One Printer support

Using the HP ePrint App

  • PrintPrint
This document is for HP printers, Android devices, and Apple iPad, iPhone, or iPod touch.
Use the HP ePrint app for Android and Apple iOS devices to print photos, documents, webpages, emails, or print from cloud services such as Dropbox and Google Drive.
The HP ePrint app is a mobile application that lets you to print to any supported HP printer that is on the same local Wi-Fi network as your mobile device. HP ePrint is a cloud-based service that lets you email the document or photo you want to print directly to a HP web-enabled printer from anywhere with an active Internet connection. Go to Setting Up and Using HP ePrint for more information.
Figure 1: Example of the HP ePrint app icon
Image: Example of the HP ePrint app icon

Step 1: Install the HP ePrint app

Install the HP ePrint app on your Android device, or Apple iPad, iPhone, or iPod touch.
  1. On your mobile device, open the Wi-Fi settings and make sure you are connected to the wireless network.
  2. Select your mobile device to download and install the HP ePrint app.
    • Android devices: Download and install the HP ePrint app (in English) from the Google Play Store.
    • Apple iPad, iPhone, iPod touch: Download and install the HP ePrint app (in English) from the App Store.
    Once the app installs, a Welcome to HP ePrint screen displays.
  3. On the Welcome to HP ePrint screen, tap Activate Now or Skip.
    If you skip activation, select your usage data collection option, then tap Done.
  4. Type your email address in the Activate using your email box, then tap Activate.
    The HP ePrint service sends you an email containing an Activation Code.
  5. Check your email, then note the Personal Identification Number (PIN) code in the email sent from the HP ePrint service.
    Figure 2: Example of the PIN code
    Image: Example of the PIN code
  6. Return to the HP ePrint app, type the code, then tap Activate.
  7. When prompted, select your usage data preferences, then tap Done.
    The HP ePrint app detects any printers on the network.
  8. Select your printer.

Step 2: Print with the HP ePrint app

Print documents, photos, email, and webpages all through the app, or print from cloud services such as Dropbox and Google Drive.
  • Print a document saved on your mobile device (Android devices only)
    1. Open the HP ePrint app, then tap Files.
    2. Select the file type or open your file folder, then select the document that you want to print.
    3. On the preview screen, tap the print settings icon to make any changes to the print settings.
      NOTE:The availability of the print settings icon varies by mobile device.
    4. Return to the preview screen and tap Print.
  • Print a photo saved on your mobile device
    1. Open the HP ePrint app, then tap Photos.
    2. Select the photo that you want to print, then tap Next, depending on your mobile device.
    3. On the preview screen, make any changes to the photo with the app editing tools or tap the print settings icon to make any changes to the print settings.
      NOTE:The availability of the icon for the app photo editing tools and print settings vary by mobile device.
      Example of the Preview screen on an Android smartphone (Lollipop)Example of the Preview screen on an Apple iPhone
      Image: Example of the Preview screen on an Android smartphone (Lollipop)
      1 - Photo editing tools icon
      2 - Print settings icon
      Image: Example of the Preview screen on an Apple iPhone
      1 - Photo editing tools icon
      2 - Print settings icon
    4. Return to the preview screen and tap Print.
  • Print an email message
    1. Open the HP ePrint app, then tap Email.
    2. Tap your email service, then type your email address and password to allow the app to securely access the account.
      The email inbox opens.
    3. Select the email that you want to print.
    4. Select Email Body or any attachments, if necessary, then tap Print, depending on your mobile device.
    5. On the preview screen, tap the print settings icon or to make any changes to the print settings.
      NOTE:The availability of the print settings icon varies by mobile device.
    6. Return to the preview screen and tap Print.
  • Print a webpage
    1. Open the HP ePrint app, then tap Web.
    2. Search for or type the website you want to print, depending on your device.
    3. On the preview screen, tap the print settings icon or to make any changes to the print settings.
      NOTE:The availability of the print settings icon varies by mobile device.
    4. Return to the preview screen and tap Print.
  • Print from a cloud service (Apple iOS devices only)
    1. Open the HP ePrint app, then tap Cloud.
    2. Select your cloud service account or add your cloud service account information, if prompted.
      Your cloud service account opens.
    3. Select the item that you want to print.
    4. On the preview screen, make any changes to the settings.
      • Photos: Make any changes to the photo with the app editing tools, or tap the print settings icon to make any changes to the print settings.
      • Documents: Tap the print settings icon to make any changes to the print settings.
    5. Return to the preview screen and tap Print.

Frequently asked questions (FAQs)

Review the following list of frequently asked questions about setting up and using the HP ePrint app.
You can print wirelessly with the HP ePrint app to any supported HP printer that is on the same local Wi-Fi network as your mobile device. The following printers, phones, tablets, and computers support printing with the HP ePrint app.
  • Most wireless HP printers
    For a list of printers that are compatible with the HP ePrint app, go to Mobile Printing Solutions Compatible with HP Printers .
  • Android devices with OS 4.0 (Jelly Bean) or later
  • Apple iPad, iPhone, or iPod touch with iOS 7.0 or later
  • Most Wi-Fi-capable Windows or Mac computers and laptops that have the HP print driver installed
The HP ePrint app supports printing over a wireless network. If your printer is connected to your network with a USB cable or Bluetooth device, the HP ePrint app does not work.
If your mobile device and printer are activated with the HP ePrint service, you can print via email using a 3G or 4G cellular data connection. The HP ePrint app also supports PPL and HP ePrint Enterprise printing via 3G or 4G cellular data connections, if activated with the HP ePrint service.
Activation unlocks all the features of the HP ePrint app, such as:
  • Print by emailing print jobs.
    NOTE:The HP printer, which might be located some distance away, must be connected to a network with Internet access.
  • Monitor the status for print jobs sent to the HP printer.
  • Print webpages.
  • Print Microsoft Office suite (Windows and Mac) documents, including those received as Mail attachments.
  • Set up the HP printer for printing even when you are traveling.
  • Print directly to a Wi-Fi-enabled HP printer on a local wireless network.
  • Print to a public print PPL service provider, such as a nearby UPS or FedEx store.
  • Print photos.
  • Print PDFs, including those received as Mail attachments.
  • Print text (TXT) files, including those received as Mail attachments.
  • Autodiscover HP ePrinter for setup.
  • Edit photos before you print.
  • Specify main tray or photo tray, depending on the printer.
  • Specify print settings.
  • Print with Near Field Communication (NFC) touch-to-print from Android devices that support NFC
    Near field communication (NFC) lets you print from an NFC-enabled mobile device, such as a tablet or smartphone, by establishing a one-to-one wireless connection when the device and printer are close together.
    .
If you want to activate the app after installation, open the HP ePrint app, tap the Settings icon , tap Activate, then follow on-screen instructions.
If you activate the HP ePrint app with the HP ePrint service, you can send print jobs to any supported HP web-enabled printer for which you have been given the printer's email address. Go to Setting Up and Using HP ePrint for more information.
Add an HP web-enabled printer to the HP ePrint app on your Android smartphone or tablet.
  1. Open the HP ePrint app, then tap Photos.
  2. Select a photo that you want to print, then tap Next.
  3. On the preview screen, tap your printer or the No Printers Found button.
  4. On the Printers screen, tap the plus icon .
    The Add Printer screen opens.
  5. Type your printer's HP ePrint email address, then tap Add.
    The printer displays on the preview screen of the HP ePrint app.
Add an HP web-enabled printer to the HP ePrint app on your iPad, iPhone, or iPod touch.
  1. Open the HP ePrint app.
  2. Tap your printer or the No Printers Found button.
  3. On the Printers screen, tap the plus icon .
    The Add Printer screen opens.
  4. Type your printer's HP ePrint email address, then tap Done.
    The printer displays on the home screen of the HP ePrint app.
These features are available for the HP ePrint app on mobile devices that are not activated with the HP ePrint service:
  • Print directly to a Wi-Fi-enabled HP printer on a local wireless network.
  • Print photos.
  • Print PDFs, including those received as Mail attachments.
  • Print text (TXT) files, including those received as Mail attachments.
  • Autodiscover HP ePrinter for setup.
  • Edit photos before printing.
  • Specify main tray or photo tray, depending on the HP printer.
  • Specify print settings.
  • Print with Near Field Communication (NFC) touch-to-print from Android devices that support NFC
    Near field communication (NFC) lets you print from an NFC-enabled mobile device, such as a tablet or smartphone, by establishing a one-to-one wireless connection when the device and printer are close together.
    .
A print job sent from the HP ePrint app your to printer does not print. This issue can occur for one of the following reasons:
  • The HP printer is off.
  • There is an issue with the printer, such as a paper jam or the cover is open.
  • The HP ePrint feature is turned off on the printer.
  • Your mobile device is not activated with the HP ePrint service.
  • The printer is not shared over the wireless network.
  • The HP ePrint app is not installed correctly.
  • The printer is not connected to the wireless network.
For detailed information on how to connect your printer or if you get an error message when trying to connect, go to the HP Customer Support page. Type your printer model, then search for the document on installing your printer for a wireless connection or for the error message that displays.
Try these recommendations and procedures to help troubleshoot and avoid wireless connectivity issues.
  • Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
  • Confirm the printer connection and network name: On your printer, make sure the Wireless feature is on, and the printer is connected to the same network as your computer or mobile device.
    Some printers have a Wireless icon and a blue light on the printer control panel. Make sure this light is on, and not blinking.
    NOTE:If you connect your printer with a USB cable, HP ePrint does not work.
  • Manually connect the printer to the network: Many HP printers have a wireless setup wizard tool available on the printer control panel network or wireless settings menus. Follow the on-screen instructions to type your network name and password to connect the printer to the network.
  • Move the printer and router closer together: Move the printer and the computer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
  • Restart the router: If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
  • Check the router band setting: HP printers only support the 2.4GHz band. If your router is set to the 5GHz band, the printer cannot connect to the network.
  • Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation, or configure the software to allow HP downloads and installations.
  • Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.
  • Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.
  • Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the front panel menu to type an IP address that is valid for use on your local area network.
The HP ePrint app continues to print if you receive an incoming call or text message. However, if you choose to answer or respond, the print job cancels.
The HP ePrint app supports Near Field Communication (NFC)
Near field communication (NFC) lets you print from an NFC-enabled mobile device, such as a tablet or smartphone, by establishing a one-to-one wireless connection when the device and printer are close together.
touch-to-print on select mobile devices and printers. Check the following requirements to use this wireless printing method.
  • The most current version of the HP ePrint app must be installed.
  • The mobile device must have NFC capability and run Android OS version 4.0 or later. Check your mobile device's manufacturer specifications to learn more.
    To see if your printer and mobile device support NFC, look for the NFC touch-to-print icon on the front of the printer and on the mobile device, under the cover or near the battery.
    NOTE:Apple iOS devices supporting NFC currently do not support NFC printing. NFC on iPhone 6 and iPhone 6 Plus is currently restricted to use in Apple apps only. HP continues to work with our industry partners to make NFC touch-to-print available on other platforms and devices.
  • NFC touch-to-print is available on select HP printers. Go to Getting Started with Touch-to-Print (Near Field Communication) to learn more.
  • NFC touch-to-print requires a wireless connection to the printer via a wireless access point or HP wireless direct. This operation is fully automatic and managed by the app. The device is temporarily disconnected from the Internet in order to connect to the printer. After printing, the device automatically disconnects from the printer and reconnects to the Internet.
    When using NFC touch-to-print, sometimes the print job fails and the mobile device does not automatically reconnect to the Internet. This can happen in the following situations:
    • The print job was canceled while in the Printing or Job Sending screen.
    • Leaving the app by pressing the Home button causes the app to run in the background, and stay connected to the printer. The connection to the mobile device’s previous wireless access point can only be restored upon successful completion of the print job.
    • A non-critical error occurs like paper jam or out of paper.
    You can restore the mobile device's wireless connection through the mobile device's setting menu.
The HP ePrint app supports the following languages:
  • English
  • French
  • German
  • Italian
  • Spanish
  • Portuguese
  • Japanese
  • Korean
  • Simplified Chinese
  • Traditional Chinese
HP Officejet 7410 All-in-One Printer

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