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Compaq Presario CQ5810 Desktop PC support

Using Bluetooth Devices (Windows 7)

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This information applies to HP and Compaq computers with Windows 7.
Bluetooth wireless technology provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices, such as printers, audio devices, and computers. Some examples include:
  • Sharing pictures with other Bluetooth devices nearby.
  • Sending files to a Bluetooth printer.
  • Transferring files to nearby Bluetooth computers.
  • Listening to music on a Bluetooth headset.
Bluetooth networking comes preinstalled in some HP and Compaq computers. If it was not preinstalled, you can add it to your computer by installing Bluetooth hardware. Installing Bluetooth hardware can be as simple as inserting a Bluetooth USB dongle into an open USB port and waiting for Windows to detect and setup the new hardware.
Figure 1: Bluetooth USB dongle
Bluetooth USB dongle

Connecting and using Bluetooth wireless devices in Windows 7

This document explains how to add a connection to a Bluetooth device, how to transfer files between a phone and a computer or two computers using Bluetooth, and how to add the Bluetooth devices icon to the notification area.
For more information on a given step or process, read one of the following sections.
Before you can use a Bluetooth device you must establish a Bluetooth connection.
Use the following steps to establish a connection:
  1. Click Start , and then click Control Panel . Under Hardware and Sound, click Add a device.
    Figure 2: Adding a device
    Adding a device
  2. Windows searches for devices and displays them in the window. Click the Bluetooth device you want to add, and then click Next .
    If Windows cannot find your device, check the suggestions in Tips for finding a Bluetooth device .
    Figure 3: Selecting a device to add
    Selecting a device to add
  3. If the device you are adding does not require verification, Windows adds the device automatically. Skip to step 5 to continue.
    However, most Bluetooth devices require verification before you can add them.
    If the device requires verification, a window displays with a pairing code . Windows waits for you to type this code into the device you are adding.
    Figure 4: Bluetooth pairing code
    Bluetooth pairing code
  4. Immediately check for an authorization message on the device to which you are connecting.
    If you are adding a phone, you might need to open the phone and select Yes before a screen opens allowing you to enter the pairing code.
    If you are connecting to another computer, you might see a message in the notification area in the lower right prompting you to allow access. You must allow access before another window displays where you can type the pairing code.
    Figure 5: Example of an authorization message when connecting to another computer
    Authorizing Bluetooth access (notebook running Windows XP)
    NOTE:If you get an error message that the device was not added because of an authentication error, you might not have typed the pairing code quickly enough. Click Try Again . Windows generates another pairing code for you to type into the device.
  5. Wait while Windows configures the device.
    Figure 6: Configuring the device
    Configuring the device
  6. After the two devices are connected and configured, Windows checks for and installs the necessary drivers. Wait for this process to finish before your device is ready to use. Then click Close .
    Figure 7: Device was added successfully
    Device was added successfully
  7. To make sure the device finished installing correctly, click Start , and then click Devices and Printers .
  8. In Devices and Printers look for the device you added.
    Figure 8: Verifying that the device displays in Devices and Printers
    Checking in Devices and Printers
  9. To use the device you added, double-click it to open the Bluetooth Operations and Settings window. Click the operation you want to use, such as sending files, and follow the directions on the screen.
    Figure 9: Example of Bluetooth Phone Operations and Settings
    Bluetooth phone operations
  10. To modify the File Exchange settings or authorization options, click the arrow at the bottom of the Bluetooth Operations and Settings page to expand Configuration and Settings . Make your changes and click Apply .
    Figure 10: Changing the Bluetooth settings
    Changing the Bluetooth settings
Follow the steps in the following sections to use HP Network Assistant or Windows Mobility Center to verify that the Bluetooth device is enabled.
The HP Wireless Assistant allows you to verify that a Bluetooth device is installed and to check the status of the wireless devices on the computer. To enable the Bluetooth device, do the following:
  1. Click Start , enter wireless into the search field, and then select HP Wireless Assistant from the list.
    Figure 11: HP Wireless Assistant
    HP Wireless Assistant showing installed wireless devices
  2. By default, the Status column shows that both of the wireless devices are either on (enabled) or off (disabled). Also, by default, the Action column does not display.
If you want to control one of the wireless devices individually, without affecting the other devices, click Properties, and then select the Independent controls for installed wireless devices option.
Figure 12: Wireless Assistant - Properties
HP Wireless Assistant showing properties
If you have removed the HP Wireless Assistant, it can be reinstalled using the Recovery Manager service.
  1. Click Start , enter recovery into the search field, and then select Recovery Manger from the list to open HP Recovery Manager.
  2. Under I need help immediately , select Software program re-installation and then click Next .
  3. Select HP Wireless Assistant and then click Next .
Follow the on-screen instructions to complete the installation of the HP Wireless Assistant.
The Windows Mobility Center allows you to turn Bluetooth devices on and off. To turn Bluetooth devices on or off, do the following:
  1. Click Start , enter mobility into the search field, and then select Windows Mobility Center from the list to open the Windows Mobility Center.
    Alternately, press the windows key and the letter x key at the same time.
    Figure 13: Windows Mobility Center
    Windows Mobility Center - Settings
  2. Use the drop-down menu items in the Integrated Wireless Devices selection to turn the devices on or off.
Complete the following steps to transfer pictures from a Bluetooth phone to your computer.
  1. Click Start , and then click Devices and Printers .
  2. In Devices and Printers , double-click your phone.
    The Bluetooth Phone Operations and Settings window displays.
    NOTE:Bluetooth devices normally show that they are disconnected unless you have clicked the Connect button to use an operation that requires a continuous connection such as using the computer for a speaker phone to answer calls on your cell phone.
    Figure 14: Selecting the phone in Devices and Printers
    Selecting the phone in Devices and Printers
  3. Click Browse files on your phone .
    Figure 15: Browsing files on your phone
    Bluetooth phone operations
  4. A window displays showing the folders on the phone.
    Click the Images folder, or the folder where your photos are stored.
    Figure 16: Finding your pictures
    Finding your pictures
  5. In the Images folder, select the file you want to transfer. Then click Send to Bluetooth Exchange Folder .
    Figure 17: Sending to the Bluetooth Exchange Folder
    Sending to the Bluetooth Exchange Folder
  6. Immediately check the phone for an authorization message, and press OK or Enter , depending on your phone settings, to authorize the transfer. If you send more than one file, you might have to respond for each file that you send.
    NOTE:If you wait too long before responding to the authorization message on the phone, a file transfer error displays on the computer. Close the error message and try again, making sure to respond more quickly to the authorization request on the phone. If the Bluetooth message cannot be cleared from your phone, turn the phone off and then back on. Then send the file again.
  7. When the file transfer is complete, open the Bluetooth Exchange Folder to view your photos or move them to other folders.
    Figure 18: Viewing the Bluetooth Exchange Folder
    Viewing the Bluetooth Exchange Folder
Complete the following steps to send files from your computer to another computer using Bluetooth.
  1. Click Start , and then click Devices and Printers .
  2. In Devices and Printers , double-click the computer with which you want to exchange files.
    The Bluetooth Computer Operations and Settings window displays.
    NOTE:Bluetooth devices normally show that they are disconnected unless you have clicked the Connect button to use an operation that requires an ongoing connection such as listening to audio from another computer through the speakers.
    Figure 19: Selecting the computer in Devices and Printers
    Selecting the computer in Devices and printers
  3. Click Send files to your computer .
    Figure 20: Sending files to another computer
    Bluetooth computer operations
  4. The Bluetooth FTP wizard opens.
    Click Browse Files , and select the files you want to transfer. Then click Open to return to the wizard.
    Figure 21: Selecting files to send
    Selecting files to send
  5. In the Bluetooth FTP Wizard, click Next .
    Figure 22: Bluetooth FTP Wizard
    Select the files to send
  6. Click Send . The wizard sends the files to the Bluetooth Exchange Folder on the other computer.
    Figure 23: Sending the files
    Sending the files
  7. Immediately check the notification area (lower-right corner of the screen) on the computer you are sending the files to for a request to authorize the transfer, or a confirmation message. Follow any instructions to complete the transfer.
    If the file transfer fails, check the following items:
    • If you wait too long before responding to the authorization request on the other computer, a file transfer error displays on your computer. Close the error message and try again, making sure to respond more quickly to the authorization request.
    • If the file transfer fails because of incorrect permissions, click the Bluetooth icon in the notification area (in the lower-right corner), and click Join a personal area network , and select the computer you are sending from . Try to send the file again.
  8. When the file transfer is complete, open the Bluetooth Exchange Folder to work with your files or move them to other folders.
    Figure 24: Viewing the Bluetooth Exchange Folder
    Viewing the Bluetooth Exchange Folder
The computer can be connected to a Bluetooth serial device or printer.
  1. Install the printer software that comes with the Bluetooth printer. See the printer's User Guide for instructions.
  2. During the printer installation you will be prompted to select how the printer is connecting. Select the Bluetooth option. Finish the printer installation.
  3. Double-click the Bluetooth icon in the taskbar.
  4. In the menu bar, click Bluetooth , then Device Configuration .
  5. On the Client Applications tab, find the Bluetooth serial port and note the name of the port at the far right, such as COM4. Record the name of the COM port.
  6. Close the Bluetooth configuration window.
  7. Click Start , and then click Devices and Printers .
  8. Right-click the icon for the Bluetooth printer and select Properties .
  9. On the Ports tab, check the box next to the port name you wrote down, and then click OK . This enables access to the printer via the Bluetooth serial port. Test the printer by printing from any application or file.

Adding the Bluetooth icon to the notification area in Windows 7

To add the Bluetooth icon to the notification area in the lower right so you can quickly add a device or change Bluetooth settings, complete the following instructions:
  1. Open Control Panel by clicking Start , and then clicking Control Panel .
  2. In the Search box in Control Panel , type Bluetooth , and then click Change Bluetooth Settings .
    Figure 25: Opening the Bluetooth settings
    Opening the Bluetooth settings
    The Bluetooth Settings window opens.
  3. Click the Options tab.
    Click the box next to Show the Bluetooth icon in the notification area , and then click Apply .
    Figure 26: Showing the Bluetooth icon in the notification area
    Showing the Bluetooth icon in the notification area
  4. The Bluetooth icon displays in the notification area in the lower right.
  5. Double-click the Bluetooth icon to open the Bluetooth devices window, or right-click the icon to access common tasks for Bluetooth devices.
    Figure 27: Bluetooth right-click menu
    Show Bluetooth Devices selected

Tips for finding a Bluetooth device in Windows 7

If Windows cannot detect the Bluetooth device, check the following items:
  • Make sure that Bluetooth is turned on and set to be discoverable on the device. When a device is set to be discoverable, it uses radio signals to broadcast its location to other Bluetooth devices and computers.
    • A device such as a wireless mouse or keyboard might have a button on it that you need to push.
    • A device such as a Bluetooth mobile phone might have a setting in the menu that you need to select to turn on Bluetooth so the device can be discovered.
      NOTE:If you do not know how to set your device to be discoverable, check the information that came with your device or go to the manufacturer’s website.
    • A device such as a computer might need to have the Discovery setting turned on. To turn on Discovery in Windows 7, click Start , and then click Control Panel . In the Control Panel Search box, type Bluetooth , and then click Change Bluetooth Settings .
      Figure 28: Opening the Bluetooth settings
      Opening the Bluetooth settings
      The Bluetooth Settings window displays.
      In the Discovery area on the Options tab, click Allow Bluetooth devices to find this computer .
      Figure 29: Making the Bluetooth device discoverable
      Making the device discoverable
  • Make sure the device is turned on, is not low on battery power, and is not in sleep mode.
  • Make sure you have not already added the device to your computer. Devices that have already been added are not displayed in the list of devices you can connect to in the Add Device Wizard.
    To check whether you have already added the device, click Start , and then click Devices and Printers . If your device is listed in Devices and Printers, you do not need to add it again. Click it to open the Bluetooth Operations and Settings page so you can use the Bluetooth operations for that device.
  • Make sure the device is within wireless range of your computer, usually within six to nine feet. If you are not sure if the device is in range, move it closer to your computer, or put the device and computer in the same room.
  • Make sure there are no other devices interfering with the wireless device, such as microwave ovens, cordless phones, or other wireless devices.
  • If your computer uses an external Bluetooth adapter, make sure the adapter is attached and installed, and is working correctly.
  • If Bluetooth is integrated in your computer, especially a notebook computer, make sure the Bluetooth radio transmitter is turned on because many notebook computers have a button to turn the transmitter on and off. If you are not sure how to turn it on, check the information that came with your computer or go to the manufacturer's website.

Frequently Asked Questions about using Bluetooth devices in Windows 7

Why can't I hear sound on my Bluetooth headphones?

If you cannot hear sound on your Bluetooth headphones after setting up the Bluetooth connection, make sure the headphones are set as the default playback device by following the steps below.
  1. Click Start , type sound into the Search field, and then select Sound from the list.
  2. On the Sound window, click the Playback tab.
  3. Select the Bluetooth headphones, and then click the Set Default button.
    Figure 30: Sound
    Image of the Sound window with bluetooth headphone device and Set as Default button highlighted.

Can I update my Bluetooth drivers?

If your computer came with Bluetooth networking preinstalled, updating the Bluetooth drivers from HP's website can improve performance and fix many Bluetooth connection issues. See the Obtaining Software and Drivers support document for more information.
If you installed Bluetooth hardware that did not originally come with the computer, visit the hardware manufacturer’s website to check for Bluetooth driver updates.

How can I tell if my computer has Bluetooth networking installed?

Bluetooth networking comes preinstalled on some HP and Compaq computers. Follow the steps below to determine if your computer has Bluetooth networking installed.
  1. Click Start , type device manager into the Search field, and then select Device Manager from the list.
  2. Double-click to expand the Network adapters list and look for Bluetooth.
    Figure 31: Device Manager
    Image of Device Manager with network adapters category expanded showing Bluetooth devices
  3. If there are Bluetooth devices listed in Device Manager, your computer has Bluetooth networking installed.
    If there are no Bluetooth devices listed in Device manager, your computer does not have Bluetooth networking installed. You can add it to your computer by installing Bluetooth hardware.
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