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HP Photosmart C5280 All-in-One Printer support

Slow Printing in Windows: Computer Issues

  • PrintPrint

Issue

After you print a test page and establish a baseline print speed for your HP product, you determine that computer issues cause slow printing.

Solution one: Check minimum system requirements

The most common cause of slow printing is a computer that runs at or near its system resource limit. Follow these steps to make sure that your computer has enough system resources to process timely print jobs.

Step one: Make sure that the computer meets RAM requirements

The amount of available random access memory (RAM) can affect print speed. Follow these steps to make sure that the available RAM exceeds the minimum requirement for the HP product.
  1. Open the computer Properties window:
    • Windows XP: Click Start (), right-click My Computer, and then click Properties.
    • Windows Vista or Windows 7: On the Windows task bar, click the Windows icon (), right-click My Computer, and then click Properties.
  2. Find the available RAM and make a note of it:
    • Windows XP: Click the General tab, if it is not already selected. Find the amount of RAM in the list with the other Computer specifications.
    • Windows Vista or Windows 7: Find the Memory (RAM) in the System section.
  3. Check the system requirements for your product, listed in the product manual and on the box, to make sure that your computer has enough available space.
    In general HP recommends the following RAM:
    Operating SystemRAM recommendation
    Windows XP128 MB minimum

    256 MB recommended
    Windows Vista512 MB minimum

    1 GB or higher recommended
    Windows 7 (32-bit) 1 GB minimum

    1 GB or higher recommended
    Windows 7 (64-bit)2 GB minimum

    2 GB or higher recommended
    These recommendations vary by product, so if you are not sure of the specific requirements for your HP product, look in the manual or on the box. Or, you can follow these steps to check the product specifications online:

    1. Right-click this link, Product Support Home Page , and then click Open in New Window.
    2. Click the correct model number (if necessary), click Product information, and then click Specifications.

Step two: Make sure that the computer hard drive has enough free space

The computer requires at least 2 to 3 GB to process printing data for simple text files. Image files require more than 2 to 3 GB of space.
  1. Open the My Computer window:
    • Windows XP: Click Start (), and then click My Computer.
    • Windows Vista or Windows 7: Click the Windows icon (), and then click My Computer.
    The My Computer window opens.
  2. Right-click (C:), and then click Properties.
    The Properties window opens.
    On the General tab, find the available space, or free space, on the hard drive.
    Figure 1: Example of hard drive information in My Computer
    Illustration: Example hard drive information in My Computer
  3. If the free disk space is less than 2 GB, click Disk Cleanup to free up disk space.
  4. Print and time a self-test page again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Close unnecessary programs and processes

Follow these steps to close all unnecessary programs to try to speed up printing.

Step one: Close all unnecessary programs

  1. Press and hold the Ctrl + Alt + Delete keys on the keyboard.
    The Windows Security dialog box opens.
  2. Click the Task Manager button in the Windows Security dialog box. The Windows Task Manager dialog box opens.
    NOTE:If the Windows Task Manager dialog box does not open, right-click on the task bar and select Task Manager.
  3. In the Windows Task Manager dialog box, select a software program from the Applications tab, and then click End Task to close the program.
  4. Repeat the previous step until you have closed all unnecessary programs.

Step two: Close any unnecessary processes

Processes run in the background even when no applications are in use. Follow these steps to end unnecessary processes.
  1. Return to the Windows Task Manager that you opened in the previous step.
  2. Click the Processes tab.
  3. Select the process to end, and then click End Process.
    NOTE:If another window opens and indicates that the task has stopped responding, click End Task.
  4. Repeat the preceding step to end all unnecessary processes.
    NOTE:You cannot end critical system processes.
  5. Print and time a self-test page again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Check the print settings

Print settings can affect print times. Follow these steps to check the settings for paper type and print quality.
  1. Open the Printers folder:
    • Windows XP: Click Start (), click Control Panel, and then click Printers and Faxes.
    • Windows Vista: Click the Windows icon (), click Control Panel, click Hardware & Sounds, and then click Printers.
    • Windows 7: Click the Windows icon (), and then click Devices and Printers.
  2. Right-click the icon for your product ( or ), and then click Printing Preferences.
  3. Click the Paper/Quality tab.
  4. In the Paper Type section, open the drop-down list, and then click Plain Paper.
  5. In the Print Quality section, click Normal.
  6. Click the Services tab.
  7. Click Service this device.
  8. On the Device services tab, click Print a test page, and then check the print speed.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Remove and reinstall the HP software

There might be a more current driver available for your HP product. HP recommends that you use the latest version to correct printing problems. Follow these steps to remove the HP software, and then reinstall it.

Step one: Remove the HP software

  1. Unplug the USB cable connecting the product to the computer.
  2. Open the Windows Control Panel.
    • Windows XP: Click Start (), and then click Control Panel.
    • Windows Vista or Windows 7: On the Windows taskbar, click the Windows icon (), and then click Control Panel.
    The Control Panel window opens.
  3. Open the list of installed programs and remove the software.
    • Windows XP: Double-click Add/Remove Programs. In the list of installed programs, click the HP product, and then click Add/Remove.
    • Windows Vista or Windows 7: Click Programs. In the list of installed programs, click the HP product, and then click Uninstall.
  4. Follow the on-screen instructions to complete the uninstall.
    CAUTION:If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.
  5. Disconnect the product from the power source, and then restart the computer.

Step two: Download and reinstall the HP software

IMPORTANT: If you receive any third-party firewall messages during installation (for example, a message from McAfee), click continue, unblock, yes, allow, or permit. Otherwise the software installation fails.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the software to your computer.
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