PrintIssue
After upgrading from Windows Vista to Windows 7, the printer will not print. The following symptoms might also accompany this specific issue.
- Printer will not print
- Print jobs are stuck in the print queue
- No response from printer
NOTE:The solutions in this document address these symptoms specifically caused by a Windows 7 upgrade.
Cause
When you installed the Windows 7 print driver for your printer, the Windows 7 installer did not remove the Windows Vista print driver correctly. Windows 7 tries to use the Windows Vista print driver instead of the correct Windows 7 print driver.
Solution
Follow these steps in the order presented to resolve the issue.
NOTE:Some of the following steps require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after you restart the computer.
Step one: Uninstall the HP printer
- Disconnect the USB cable from the rear of the printer.NOTE:Do not reconnect the USB cable until prompted to do so when you reinstall the software.
- On the taskbar, click the Windows icon (
), and then click All Programs
. - Click HP , and then click the folder for your HP printer.
- Click Uninstall , and then follow the on-screen instructions to uninstall your HP printer.
- On the taskbar, click the Windows icon (
), and then click All Programs
.
- Click HP , and then click the folder for your HP printer.
- Click Uninstall , and then follow the on-screen instructions to uninstall your HP printer.
Step two: Remove the drivers and the driver package
- On the Windows taskbar, click the Windows icon (
).
- In the Search programs and files text box, type print .
- In the window that opens, click Print Management . The Print Management window opens.
- Double-click Print Servers , right-click the icon for your computer, and then click Properties . The Print Server Properties window opens.
- Click the Drivers tab, click to highlight the name of the HP printer you want to uninstall, and then click Remove . The Remove Driver and Package window opens.
- Click Remove driver and driver package , and then click OK .
- When the driver removal completes, click Apply , and then restart your computer.
Step three: Reinstall the software
After you complete the previous steps, you can reinstall the printer software with the product CD or
by downloading the software from the HP Web site
. The software available on the HP Web site is usually more current than the software on the CD.
If you need step-by-step instructions on how to reinstall the HP software,
see the document on installing the software in Windows 7
.
