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HP LaserJet P1005 Printer Troubleshooting

Printer Will Not Print After Upgrading to Windows 7

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Issue

The solutions in this document address the issue of the product not printing after upgrading to Windows 7 from Windows Vista. The following symptoms might also accompany this issue, and this document does not address these other symptoms:
  • Printer will not print
  • Print jobs are stuck in the print queue
  • No response from product

Solution

Follow these steps in the order presented to resolve the issue.
NOTE:Some of the following steps require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after you restart the computer.

Step one: Uninstall the HP product

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    USB installation
    1. Disconnect the USB cable from the back of the product.
      NOTE:Do not reconnect the USB cable until prompted to do so when you reinstall the software.
    2. On the taskbar, click the Windows icon ( ), and then click All Programs .
    3. Click HP , and then click the folder for your HP product.
    4. Click Uninstall , and then follow the on-screen instructions to uninstall your HP product.
    Network installation (Ethernet or wireless)
    1. On the taskbar, click the Windows icon ( ), and then click All Programs .
    2. Click HP , and then click the folder for your HP product.
    3. Click Uninstall , and then follow the on-screen instructions to uninstall your HP product.

Step two: Remove the drivers and the driver package

  1. On the Windows taskbar, click the Windows icon ( ).
  2. In the Search programs and files text box, type print .
  3. In the window that opens, click Print Management . The Print Management window opens.
  4. In the left pane, double-click Print Servers , right-click the icon for your computer, and then click Properties . The Print Server Properties window opens.
    NOTE:This illustration might not look exactly like the window on your computer, but the instructions are the same.
    Figure 1: Print Management window
    Illustration: Print Management window
    1 - Print Servers option
    2 - Icon for the computer
  5. Click the Drivers tab, click to highlight the name of the HP product you want to uninstall, and then click Remove . The Remove Driver and Package window opens.
  6. Click Remove driver and driver package , and then click OK .
    Figure 2: Remove Driver And Package window
    Illustration: Remove Driver and Package window
  7. When the driver removal completes, click Apply , and then restart your computer.

Step three: Reinstall the software

After you complete the previous steps, you can reinstall the product software with the product CD or by downloading the software from the HP Web site . The software available on the HP Web site is usually more current than the software on the CD.
If you need step-by-step instructions on how to reinstall the HP software, see the document on installing the software in Windows 7 (c01797272) (in English).

Cause

When you installed the Windows 7 print driver for your product, the Windows 7 installer did not remove the Windows Vista print driver correctly. Windows 7 tries to use the Windows Vista print driver instead of the correct Windows 7 print driver, which causes this issue.