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HP TouchSmart IQ538hk Desktop PC support

Error: BOOTMGR is missing

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This document pertains to HP and Compaq desktop PCs that came with Windows Vista.
The following error opens when attempting to start the PC:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart the PC
Figure 1:
If you recently installed an additional hard drive, turn off the computer and remove the drive before using the following steps:
  1. Open HP System Recovery:
    CAUTION:Do not perform a system recovery! Stop at the first recovery screen.
    • Press the F11 key repeatedly while the computer is starting until you see the HP recovery manager screen
    • If you have a recovery disc, turn on the PC and insert the first recovery disc into the drive. Use the disc to enter the system recovery.
  2. On recovery manager screen, select Advanced options .
    Figure 2:
  3. On recovery manager screen, select Microsoft Startup Repair tool , then click Next .
    Figure 3:
  4. On the Microsoft Startup Repair tool screen, click Next .
    Figure 4:
  5. Wait for repair to find and fix errors. When the repair is complete, click Finish to restart the computer; even if the startup repair tool finds errors but cannot fix them.
    Figure 5:
  6. If the error message persists, open the recovery manager screen as was done in step 1.
  7. At the recovery manager screen, press ALT + D.
  8. Enter the following text at the command prompt: bootrec /fixboot
    Figure 6:
  9. After bootrec completes successfully, the computer displays "The operation completed successfully".
  10. To close the command prompt, enter the following text: exit
  11. On the Recovery Manager screen, select Microsoft Startup Repair tool (again) and wait for startup repair to find and fix errors. When finished, restart the computer.
  12. The error should no longer open. If it does, open the recovery manager screen as was done in step 1 to perform a system recovery, making sure to backup important files.
    Figure 7:
If you removed a hard drive before using these steps, replace the drive. If the error occurs again, make sure the additional hard drive is not set as an active drive. Only the main bootable drive should be set as active.
HP TouchSmart IQ538hk Desktop PC

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