This document pertains to all HP and Compaq computers with Windows 7.
A system repair disc can be used to boot your computer. It also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image.
Creating a system repair disc
Follow these steps to create a system image:
- Under System and Security , click Back up your computer .The Backup and Restore Center opens.
- Click Create a system repair disc .
- Select a CD/DVD drive and insert a blank disc into the drive. Then click Create disc .Windows begins creating the repair disc.
- When the repair disc is complete, click Close . Then label your disc with the following information:Repair disc Windows 7 64-bit
- Store the system repair disc in a safe place.
Using the system repair disc
Use the following steps to use the system repair disc:
- Turn off the computer.
- Insert the system repair disc in the CD/DVD drive on the computer and turn the computer back on.
- If prompted, press a key to start the computer from the system repair disc.
- Choose your language settings, and then click Next .
- In the System Recovery Options window, click Next .The System Recovery Options tool opens.
Startup Repair automatically fixes certain problems, such as missing or damaged system files, that might prevent Windows from starting correctly. Startup Repair can only fix certain problems, such as missing or damaged system files. It cannot fix hardware failures, such as a failing hard disk or incompatible memory, and it does not protect against virus attacks.
If a startup problem is detected, Startup Repair starts automatically and tries to fix the problem. If the problem is severe enough that Startup Repair does not start on its own, run Startup Repair by using the system repair disc.
To run Startup Repair, click Startup Repair . If problems are found, Windows fixes them automatically. Your computer might restart several times during the process. This process might take several minutes.
System Restore restores system files to an earlier point in time without affecting your personal files, such as e‑mail, documents, or photos.
If you use System Restore from the System Recovery Options menu, you cannot undo the restore operation. However, you can run System Restore again and choose a different restore point, if one exists.
For help with System Restore, see the HP support document, Restoring Windows to a Previous Point (Windows 7) .
System Image Recovery
A system image is a personalized backup of the partition that contains Windows, and includes programs and personal data, like documents, pictures, and music. System Image Recovery replaces all data on a drive partition with another image of the drive partition. You must have created a system image beforehand to use this option.
For help with System Image Recovery, see the HP support document, Creating and Using a System Image to Restore Your Computer .
Windows Memory Diagnostic Tool
Use the Memory Diagnostic tool to scan the computer memory for errors. You can choose to run the test immediately or wait and run the test the next time that Windows starts. If you choose to restart your computer and run the test immediately, make sure to save your work and close all running programs. It might take several minutes for the test to finish checking the computer memory. When the test is completed, Windows restarts automatically.
If you have recently installed memory, make sure that the new memory type matches the memory requirements for your motherboard. If the memory matches the memory requirements for the motherboard or the memory was previously working correctly and the test fails, use the following steps:
- Remove a memory module and then reinsert the memory into the socket to see if a connection was the problem.
- Remove each memory module, and replace the one that was previously removed.
- After removing and reseating the DIMMS, run the memory diagnostic again.
- If the test fails again, replace the bad memory.
Advanced consumers can use the Command Prompt in a WinRE environment to enter command lines for diagnosing and troubleshooting problems. Click Command Prompt to open a command prompt window. There are many command lines that can be entered. Make sure you fully understand the command and the risks before typing the command. For a list of available commands and their descriptions, type help at the command prompt.
With HP Recovery Manager, you can reinstall software programs and hardware drivers that were originally installed on the computer at the factory.
For help with System Image Recovery, see the HP support document, Using Recovery Manager to Restore Software and Drivers in Windows 7 .