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HP Officejet Pro 8500 Wireless All-in-One Printer - A909g Troubleshooting

The Product Stops Responding after Entering Sleep Mode or Power Save Mode

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Issue

After the product goes into sleep mode, it stops responding. Nothing happens when you press buttons or touch the touchscreen.

Solution one: Unplug the power cable and then plug it back in

Return the product to a responsive state by unplugging the power cable, and then plugging it back in.
  1. Unplug the power cable from the electrical outlet.
  2. Wait 60 seconds, and then plug the power cable back into the electrical outlet.
  3. If the product does not turn on automatically, press the Power button ( ) to turn on the product.

Solution two: Turn off Energy Save mode (A909n and A909g only)

If you use the HP Officejet Pro 8500 (A909a) product, skip this solution . See 'Solution three: Plug the product directly into a wall outlet.'
If you use the 8500 Premier (A909n) or 8500 Wireless (A909g), follow these steps to turn off the Energy Save mode.
  1. On the product control panel display, touch the Setup icon ( ), and then touch Preferences .
  2. Touch Energy Save Mode , and then touch Off .
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Plug the product directly into a wall outlet

Follow these steps to plug the product into a wall outlet, without using a power strip or surge protector.
  1. Disconnect the power cable from the back of the product.
  2. Unplug the power cable from any power strip, surge protector, or extension cord.
  3. Plug the power cable back into a wall electrical outlet.
  4. Reconnect the power cable to the back of the product.
  5. If the product does not turn on automatically, press the Power button ( ) to turn on the product.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Perform a power reset

Follow these steps to reset the product.
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Make sure that the product does not ground out

Follow these steps to make sure that the USB cable does not ground the product out.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the USB cable from the back of the product.
  3. Press the Power button ( ) to turn on the product.
  • If the product turns on correctly , replace the USB cable with a new one.
  • If the product does not turn on correctly , continue to the next solution.

Solution six: Service the product

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , click here to view additional printer support options starting as low as $20.