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HP Officejet Pro 8500 All-in-One Printer - A909a support

The 'Pump Motor Stalled' Message Displays on the Product Control Panel

  • PrintPrint

Issue

The ‘Pump Motor Stalled’ message displays on the product control panel. The product stops responding.

Solution one: Reset the product

Follow these steps in the order presented to resolve the issue.
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
  8. Try the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Clean the printhead from the control panel

Click the Plus sign ( ) next to your product number for instructions on how to clean the printhead.
    1. Press the Setup button ( ) on the product.
    2. Press the Down Arrow button ( ) to select Tools , and then press OK .
    3. Press the Down Arrow button ( ) to select Clean Printhead , and then press OK .
    4. Wait for the cleaning process to complete, and then try the task again.
      • If these steps resolved the issue , there is no need to continue troubleshooting.
      • If the issue persists , see the next solution.
    1. On the product control panel display, touch the Setup icon ( ), and then touch Tools .
    2. Touch Clean Printhead .
    3. Wait for the cleaning process to complete, and then try the task again.
      • If these steps resolved the issue , there is no need to continue troubleshooting.
      • If the issue persists , see the next solution.
    1. On the product control panel display, touch the Setup icon ( ), and then touch Tools .
    2. Touch Clean Printhead .
    3. Wait for the cleaning process to complete, and then try the task again.
      • If these steps resolved the issue , there is no need to continue troubleshooting.
      • If the issue persists , see the next solution.

Solution three: Service the product

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Officejet Pro 8500 All-in-One Printer - A909a

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