Jump to content

HP Officejet Pro 8500A e-All-in-One Printer - A910a support

HP Officejet Pro 8500A (A910) e-All-in-One Series Printer Product Specifications

  • PrintPrint

Product specifications

This document contains specifications for the product, including model numbers, system requirements, and print speed.
All-in-One ModelImageProduct Number
HP Officejet Pro 8500A e-All-in-One Printer - A910a and A910dPhoto of 8500ACM755A

CQ721A

CQ840A
HP Officejet Pro 8500A Plus e-All-in-One Printer series - A910g and A910kPhoto of 8500A PlusCM756A

CQ722A

CQ841A
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910nPhoto of 8500A PremiumCM758A
The following tables contain the minimum system requirements for supported Windows and Mac operating systems.
Supported Windows operating systems : Windows XP Service Pack 2, Windows Vista, and Windows 7.
NOTE:For Windows Vista Starter Edition, and Windows 7 Starter Edition, only printer drivers and scan drivers are available.
ComponentMinimum system requirementRecommended system requirement
Processor Windows XP (32-bit) Service Pack 2Intel Pentium II or Celeron processorIntel Pentium III or higher processor
Windows Vista800 MHz 32-bit (x86) or 64-bit (x64) processor1 GHz 32-bit (x86) or 64-bit (x64) processor
Windows 71 GHz 32-bit (x86) or 64-bit (x64) processor1.5 GHz 32-bit (x86) or 64-bit (x64) processor
RAM Windows XP (32-bit) Service Pack 2128 MB 512 MB
Windows Vista512 MB1 GB
Windows 71 GB2 GB
Free disk space Windows XP (32-bit) Service Pack 2750 MB 850 MB
Windows Vista 2 GB2.5 GB
Windows 71.5 MB2 GB
CD driveCD or DVD drive
Browser Windows XP (32-bit) Service Pack 2Microsoft Internet Explorer 6.0 or later; Firefox 2.0 or later; Google Chrome 3.0, with Adobe Flash ver. 10 or higher
Windows VistaMicrosoft Internet Explorer 6.0 or later; Firefox 2.0 or later; Google Chrome 3.0, with Adobe Flash ver. 10 or higher
Windows 7Microsoft Internet Explorer 6.0 or later; Firefox 2.0 or later; Google Chrome 3.0, with Adobe Flash ver. 10 or higher
Connectivity*Network supportEmbedded networking
USB support USB 2.0 HS
Memory cardsCard slots

PictBridge
OtherAdobe Acrobat Reader 5.0 or later
NOTE:USB cables are available from any reputable dealer.
Supported Mac operating systems : Mac OS X (v.10.5.8, v.10.6, v.10.7, and v.10.8)
ComponentMinimum system requirementRecommended system requirement
ProcessorPowerPC G4, G5, or Intel Core processorPowerPC G4, G5, or Intel Core processor
Memory256 MB512 or more MB
Free disk space300 MB500 MB
BrowserSafari 3.2.3 or higher
ConnectivityNetwork supportEmbedded networking
USB support USB 2.0 HS
Memory cardsCard slots

PictBridge
Media PlayerQuick Time 5.0 or later
OtherAdobe Acrobat Reader 5.0 or later
NOTE: USB cables are available from any reputable dealer.
The following tables contain physical dimensions of the printers.
DimensionMeasurement
Height283 mm (11.1 inches)

With tray 2: 350 mm (13.7 inches)
Width502 mm (19.8 inches)
Depth472 mm (18.6 inches)
WeightWith duplexer: 11.5 kg (25.4 pounds)

With tray 2 : 14.2 kg (31.4 pounds)
DimensionMeasurement
Height306 mm (12.1 inches)

With tray 2: 373 mm (14.7 inches)
Width502 mm (19.8 inches)
Depth472 mm (18.6 inches)
WeightWith duplexer: 12.3 kg (27.1 pounds)

With tray 2 : 15.0 kg (33.1 pounds)
DimensionMeasurement
Height306 mm (12.1 inches)

With tray 2: 373 mm (14.7 inches)
Width502 mm (19.8 inches)
Depth472 mm (18.6 inches)
WeightWith duplexer: 12.3 kg (27.1 pounds)

With tray 2 : 15.0 kg (33.1 pounds)
The printing mechanism for this product consists of two printheads and four cartridges. Review the following information to find the printheads and cartridges that are compatible with your product.
DescriptionPart numberExample
HP 940 Black/Yellow Officejet PrintheadC4900A Illustration of black-and-yellow 940 printhead
HP 940 Magenta/Cyan Officejet Printhead C4901A Illustration of magenta-and-cyan 940 printhead
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
Review the following tables for specifications regarding paper handling.
TrayTypeWeightCapacity
Tray 1Paper60 to 105 g/m2 (16 to 28 lb bond)Up to 250 sheets of plain paper (25 mm [1 inch] stacked)
Transparencies n/a Up to 70 sheets (17 mm [0.67 inch] stacked)
Photo paper250 g/m2 (66 lb bond)Up to 100 sheets (17 mm [0.67 inch] stacked)
Labelsn/aUp to 100 sheets (17 mm [0.67 inch] stacked)
Envelopes75 to 90 g/m2 (20 to 24 lb bond envelope)Up to 30 sheets (17 mm [0.67 inch] stacked)
CardsUp to 200 g/m2 (110 lb index)Up to 80 cards
Tray 2

NOTE:Paper tray 2 is an optional accessory not included with all models.
Plain paper only60 to 105 g/m2 (16 to 28 lb bond) Up to 250 sheets
DuplexerPaper60 to 105 g/m2 (16 to 28 lb bond) n/a
Automatic document feederPaper60 to 75 g/m2 (16 to 20 lb bond) 50 sheets
Output trayAll supported media n/aUp to 150 sheets of plain paper (text printing)
NOTE:Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.
Paper typePaper sizeTray 1Tray 2DuplexerADF
Plain paperU.S. Letter: 216 x 279 mm (8.5 x 11 inches)
U.S. Legal: 216 x 356 mm (8.5 x 14 inches)
A4: 210 x 297 mm (8.5 x 13.0 inches)
216 x 330 mm (8.27 x 11.70 inches)
U.S. Executive: 184 x 267 mm (7.25 x 10.5 inches)
U.S. Statement: 140 x 216 mm (5.5 x 8.5 inches)
B5 (JIS): 182 x 257 mm (7.17 x 10.12 inches)
A5: 148 x 210 mm; (5.8 x 8.3 inches)
152 x 203 mm (6.0 x 8.0 inches)*
Borderless A4: 210 x 297 mm; (8.3 x 11.7 inches)*
Borderless A5: 148 x 210 mm; (5.8 x 8.3 inches)*
Borderless B5 (JIS): 210 x 297 mm; (7.2 x 10.1 inches)*
*Not compatible for use with the ADF for single- or double-sided printing
NOTE:Load envelopes in Tray 1 only.
Paper typePaper size
U.S. 10 envelope105 x 241 mm (4.1 x 9.5 inches)
A2 envelope111 x 146 mm (4.4 x 5.8 inches)
DL envelope110 x 220 mm (4.3 x 8.7 inches)
C5 envelope162 x 229 mm ( 6.4 x 9.0 inches)
C6 envelope114 x 162 mm (4.5 x 6.4 inches)
Monarch envelope98 x 191 mm (3.9 x 7.5 inches)
Card envelope111 x 152 mm (4.4 x 6.0 inches)
Chou #3 envelope120 x 235 mm (4.7 x 9.3 inches)
Chou #4 envelope90 x 205 mm (3.5 x 8.1 inches)
Transparency typeTransparency size
U.S. Letter transparency216 x 279 mm (8.5 x 11.0 inches)
A4 transparency210 x 297 mm (8.3 x 11.7 inches)
NOTE:Load photo paper in Tray 1 only.
Paper typePaper size
Letter-sized photo paper216 x 280 mm (8.5 x 11.0 inches)
A4-sized photo paper210 x 297 mm (8.3 x 11.7 inches)
Photo paper76.2 x 127 mm (3.0 x 5.0 inches)
Photo paper102 x 152 mm (4.0 x 6.0 inches)
Photo paper127 x 177.8 mm (5.0 x 7.0 inches)
Photo paper203 x 254 mm (8.0 x 10.0 inches)
Photo paper100 x 150 mm (3.9 x 5.9 inches)
Photo L photo paper89 x 127 mm (3.5 x 5.0 inches)
Photo 2L photo paper127 x 178 mm (5.0 x 7.0 inches)
Borderless photo paper102 x 152 mm (4.0 x 6.0 inches)
Borderless photo paper127 x 178 mm (5.0 x 7.0 inches)
Borderless photo paper203 x 254 mm (8.0 x 10.0 inches)
Borderless photo paper216 x 280 mm (8.5 x 11 inches)
Borderless photo paper100 x 150 mm (3.9 x 5.9 inches)
Borderless photo paper89 x 127 mm (3.5 x 5.0 inches)
Borderless photo paper 130 x 180 mm (5.1 x 7.1 inches)
NOTE:Load card stock in either Tray 1 or Tray 2 only. Card stock is not compatible for use with the ADF for single- or double-sided printing.
Paper typePaper sizeTray 1Tray 2
Index card76 x 127 mm (3.0 x 5.0 inches)
Index card 101 x 152 mm (4.0 x 6.0 inches)
Index card127 x 203 mm (5.0 x 8.0 inches)
A6 card105 x 148 mm (4.1 x 5.8 inches)
Borderless A6105 x 148 mm (4.1 x 5.8 inches)
A4 index card210 x 297 mm (8.3 x 11.7 inches)
Hagaki**100 x 148 mm (3.9 x 5.8 inches)**
Borderless Hagaki**100 x 148 mm (3.9 x 5.8 inches)
Ofuku Hagaki**200 x 148 mm (7.8 x 5.8 inches)
**The product is compatible with plain and inkjet Hagaki from Japan Post only. It is not compatible with photo Hagaki from Japan Post.
Paper typePaper size
Letter-sized sheets216 x 279 mm (8.5 x 11.0 inches)
A4-sized sheets210 x 297 mm (8.3 x 11.7 inches)
NOTE:Windows does not support custom sizes.
Paper sizeTray 1ADF
76 to 216 mm (3.0 to 8.5 inches) wide and 127 to 356 mm (5.0 to 14.0 inches) long
127 to 216 mm (5.0 to 8.5 inches) wide and 241 to 305 mm (9.5 to 12.0 inches) long
The document margins must match (or exceed) these margin settings in the portrait orientation.
Figure 1: Margins in portrait orientation
Illustrations of document margins in the portrait orientation
Media1. Left (LM)2. Right (RM)3. Top (TM)4. Bottom (BM)*
U.S. Letter

U.S. Legal

A4

U.S. Statement

8.5 x 13 inch

Customized media

Photo media

U.S. Executive

B5

A5

Cards
3.3 mm (0.13 inch)3.3 mm (0.13 inch)3.3 mm (0.13 inch)Windows: 3.3 mm (0.13 inch)

Mac and Linux: 0.47 inch
Envelopes3.3 mm (0.13 inch)3.3 mm (0.13 inch)16.5 mm (0.65 inch)16.5 mm (0.65 inch)
*To achieve these margin settings on a computer running Windows, click the Advanced tab in the print driver, and then select Minimize Margins .
  • Black print resolution : Up to 1200 dpi with pigmented black ink
  • Color print resolution : HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi)
  • Print method : Drop-on-demand thermal inkjet printing
  • Device languages : HP PCL 3 enhanced
  • Print speed : In pages per minute (ppm)*
    Print ModePrint speed*
    BlackColor
    DraftUp to 35 ppmUp to 34 ppm
    ISOUp to 15 ppmUp to 11 ppm
  • Duty cycle : 15,000 pages per month
  • Digital image processing
  • Up to 99 copies from original (varies by model)
  • Digital zoom: from 25% to 400% (varies by model)
  • Fit to page, copy preview
  • Copy speed in pages per minute (ppm)*:
    Print modeTypeCopy speed
    BestBlackUp to .85 ppm
    ColorUp to .75 ppm
    NormalBlackUp to 4.1 ppm
    ColorUp to 2.8 ppm
    FastBlackUp to 20 ppm
    ColorUp to 13 ppm
    *See www.hp.com/go/inkjetprinter for details. (in English)
  • Image editor included
  • Integrated OCR software automatically converts scanned text to editable text
  • Scan speeds vary according to the complexity of the document
  • Twain-compliant software interface (Windows only)
  • Resolution: 4800 x 4800 (dots per inch) dpi optical
  • Color: 24-bit color, 8-bit grayscale (256 levels of gray)
  • Maximum scan size from glass:
    • HP Officejet Pro 8500A e-All-in-One Printer: 216 x 297 mm (8.5 x 11.7 inches)
    • HP Officejet Pro 8500A Plus e-All-in-One Printer: 216 x 356 mm (8.5 x 14.0 inches)
    • HP Officejet Pro 8500A Premium e-All-in-One Printer: 216 x 356 mm (8.5 x 14.0 inches)
  • Maximum scan size from ADF (all models): 216 x 356 mm (8.5 x 14.0 inches)
  • Walk-up black-and-white and color fax capability
  • Up to 110 speed dials (varies by model)
  • Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory.
  • Manual fax send and receive
  • Automatic busy redial up to five times (varies by model)
  • Automatic no-answer redial one time (varies by model)
  • Confirmation and activity reports
  • CCITT/ITU Group 3 fax with Error Correction Mode
  • 33.6 Kbps transmission
  • 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory.
  • Phone line support:
    • Analog line - HP printers are designed specifically for use with traditional analog phone services.
    • Digital Service Line / VOIP Service - HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, with VOIP, or with all digital-to-analog converters.
  • Ring detect with automatic fax/answering machine switching
  • Resolutions of up to 300 x 300 dots per inch (dpi):
    Typedpi settings
    PhotoVery fineFineStandard
    Black196 x 203 (8-bit grayscale)300 x 300196 x 203196 x 98
    Color200 x 200200 x 200200 x 200200 x 200
  • Fax to PC specifications:
    • Supported file type: Uncompressed TIFF
    • Supported fax types: black-and-white faxes
Following are the network protocol specifications.
  • Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit)
  • Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64-bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition)
  • Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, Windows 2008 Server R2 64-bit (Standard Edition, Enterprise Edition)
  • Citrix XenDesktop 4
  • Citrix XenServer 5.5
  • Mac OS X v.10.5, v.10.6
  • Microsoft Windows 2003 Server Terminal Services
  • Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
  • Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5
  • Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0
  • Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3
  • Microsoft Windows 2003 Small Business Server Terminal Services
  • Microsoft Windows Server 2008 Terminal Services
  • Microsoft Windows Small Business Server 2008 Terminal Services
  • Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0
  • Novell Netware 6.5, Open Enterprise Server 2
  • Embedded Web Server
  • 802.11 b/g/n – 2.4 GHz networks only
  • Power supply : Universal power adapter (external)
  • Power requirements :
    • Input voltage : 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz)
    • Output voltage : 32 Vdc at 2000 mA
  • Power consumption : 30 watts printing (Fast Draft Mode); 32 watts copying (Fast Draft Mode)
Print in Draft mode, noise levels per ISO 7779
  • Sound pressure (bystander position) : LpAm 57 (dBA) (mon Draft print)
  • Sound power : LwAd 7.0(BA)
  • Maximum recommended number of files on a memory card : 1000
  • Maximum recommended individual file size : 12 megapixel maximum, 8 MB maximum
  • Maximum recommended memory card size : 1 GB (solid state only)
    NOTE:Approaching any of the recommended maximums on a memory card might cause the performance of the device to be slower than expected.
  • CompactFlash (Type I and II)
  • Memory Stick, Memory Stick Duo, Memory Stick Pro, MagicGate Memory Stick Duo
    NOTE:Memory Stick Duo requires an adapter, which must be purchased separately. Not using an adapter might damage the device.
  • Memory Stick Micro (requires adapter, sold separately)
  • Secure Digital
  • High-Capacity Secure Digital
  • miniSD, microSD (requires adapter, sold separately)
  • MultiMediaCard (MMC), Secure MultiMediaCard
  • Reduced-Size MultiMediaCard (RS-MMC), MMC Mobile, MMCmicro (requires adapter, sold separately)
  1. SanDisk Cruzer Micro: High-speed, 0120-256, 256 MB
  2. Iomega Micro Mini: Full-speed, 064-0417450-YCAE032171, 128 MB
  3. Kingston DataTraveler II: High-speed, KF112504 f5274-006, 128 MB and 256 MB
  4. Sony Microvault: High-speed, D04825AB, 256 MB
  5. Lexar Media JumpDrive: 256 MB
    NOTE:You might be able to use other USB flash drives with the product. However, HP cannot guarantee that they work correctly with the product because they have not been fully tested
Review the following sections for environmental specifications.
  • Operating temperature : 5° to 40° C (41° to 104° F)
  • Recommended operating temperature : 15° to 32° C (59° to 90° F)
  • Recommended relative humidity : 25% to 75% noncondensing
  • Storage temperature : -40° to 60° C (-40° to 140° F)
  • Storage relative humidity : Up to 90% noncondensing at a temperature of 60° C (140° F)
This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. This product qualifies for ENERGY STAR®, which is a voluntary program established to encourage the development of energy-efficient office products.
Figure 2: Energy Star logo
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information, go to the Energy Star Web site (in English).
To view Material Safety Data Sheets (MSDS), go to http://www.hp.com/go/msds (in English).
This product generates no appreciable ozone gas (O3 ).
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastic parts over 25 grams (0.88 ounces) are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.
HP offers an increasing number of product return and recycling programs in many countries and regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information about the recycling of HP products, go to www.hp.com/hpinfo/globalcitizenship/environment/recycle/ (in English).
Following are regulatory specifications.

Regulatory model number

Regulatory model number For regulatory identification purposes, the product is assigned a Regulatory Model Number. The Regulatory Model Number for the product is SNPRC-1001-01 (HP Officejet Pro 8500A All-in-One Series). This regulatory number should not be confused with the marketing name (HP Officejet Pro 8500A All-in-One Series) or product number. Exposure to radio frequency radiation The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation.

Exposure to radio frequency radiation

The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation.
HP Officejet Pro 8500A e-All-in-One Printer - A910a

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+