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HP LaserJet Pro CM1415fnw Color Multifunction Printer support

Setting Up the Printer Hardware for HP LaserJet Pro CM1415fn and CM1415fnw Color MFP Printer Series

  • PrintPrint

Introduction

This document explains how to set up the physical parts of the product. Complete these steps before you install the product software on your computer.
This document includes the following steps to set up the product:
  • Unpack the product
  • Check the contents of the box
  • Prepare the cartridges
  • Connect the power cord
  • Turn on power
  • Load plain paper

Set up the printer

Follow these steps in the order presented. When you are finished, you can click the appropriate link at the end of this document if you need instructions to install the product software.
CAUTION:Do NOT connect a USB cable now. If you plan to use a USB cable to connect the product to the computer, you will be prompted to connect it at the correct time during software installation.

Step one: Unpack the product

Remove all the orange shipping tape and packaging material from the product.
Figure 1: Remove packing tape
Image: Remove packing tape

Step two: Check the contents of the box

The contents might vary by country/region. See the packaging for a list of items shipped in the box.

Step three: Prepare the cartridges

  1. Open the front door on the product.
    Figure 2: Open the front door
    Image: Open the front door on the product
  2. Pull out the cartridge drawer.
    Figure 3: Pull out the cartridge drawer
    Image: Pull out the cartridge drawer
  3. Remove the cartridge shipping locks. Locate the orange ring on the left side of one of the cartridges, and then pull straight up on the ring to remove the shipping lock.
    Repeat these steps to remove the shipping locks from the other cartridges.
    Figure 4: Remove the shipping locks and then discard them
    Image: Remove the shipping locks and then discard them
  4. Push the cartridge drawer into the product.
    Figure 5: Push the cartridge drawer into the product
    Image: Push  the cartridge drawer back into the product
  5. Close the front door.
    Figure 6: Close the front door
    Image: Close the front door
    The product control panel displays the message 'Initializing' while the product prepares the cartridges.

Step four: Connect the power cord

Connect the power cord to the rear of the product, and then plug it into the wall outlet.
Figure 7: Connect the power cord
Image: Connect the power cord.

Step five: Turn on the power

Press the Power switch to turn on the product.
Figure 8: Turn on the power
Image: Turn on the power
NOTE:After you turn on the product, a 'Remove shipping lock from XX cartridge' message might display on the product control panel. If you receive this message, follow these steps to resolve the issue.
Click the plus sign () for more information.
During product setup, the Attention light () blinks, and a 'Remove shipping lock from XX cartridge' message displays on the control panel.
In the message, 'XX' represents the black, cyan, magenta, yellow, or any combination of cartridges.
Solution one: Remove the cartridge shipping locks
Follow these steps to make sure that all of the cartridge shipping locks have been removed from the product.
  1. Open the front door on the product.
    Figure 9: Open the front door
    Image: Open the front door on the product
  2. Pull out the cartridge drawer.
    Figure 10: Pull out the cartridge drawer
    Image: Pull out the cartridge drawer
  3. Make sure that all of the cartridge shipping locks have been removed. Look for any orange rings on the left side of any of the cartridges, and then pull straight up on the rings to remove the shipping locks.
    Figure 11: Remove the shipping locks and then discard them
    Image: Remove the shipping locks and then discard them
  4. Push the cartridge drawer into the product.
    Figure 12: Push the cartridge drawer into the product
    Image: Push  the cartridge drawer into the product
  5. Close the front door.
    Figure 13: Close the front door
    Image: Close the front door
    The product control panel displays the message 'Initializing' while the product prepares the cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Close the front and rear doors
Follow these steps to make sure that the product doors are securely closed.
  1. Press the front door until it snaps into place. If you are uncertain, open and then close the front door again.
    Figure 14: Close the front door
    Image: Close the front door
  2. Press the rear door until it snaps into place. If you are uncertain, open and then close the rear door again.
    Figure 15: Close the rear door
    Image: Close the rear door
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Service the All-in-One
Contacting HP for service in Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.
Please contact HP using one of the options found at Contact HP to obtain service.

Step six: Load plain paper

  1. Pull out Tray 1.
    Figure 16: Pull out Tray 1
    Image: Pull out Tray 1
  2. Slide open the paper guides.
    Figure 17: Slide open the paper guides
    Image: Slide open the paper guides
  3. If you are loading legal paper, squeeze the blue lever, and then slide open the front paper guide all the way.
    Figure 18: Tray adjustment for legal paper
    Image: Tray adjustment for legal paper
    NOTE:With legal paper loaded, the tray extends from the front of the product approximately 51 mm (2 in).
  4. Load the paper print-side up, with the top edge at the back of the tray.
    Figure 19: Load the paper print-side up
    Image: Load the paper
  5. Adjust the paper guides until they rest against the paper.
    Figure 20: Adjust the paper guides
    Image: Adjust the paper guides
  6. Insert Tray 1 into the product.
    Figure 21: Insert Tray 1
    Image: Insert Tray 1 into the product.
HP LaserJet Pro CM1415fnw Color Multifunction Printer

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