HP Deskjet 3050 All-in-One Printer - J610a support
Vertical Bands, Lines, or Streaks in Copies or Scans
When you copy or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.
When you print the original, the output is normal.
Solution one: Reset the All-in-One
If there is static interference with or loose connections in the product, this can result in bands or lines in the copy or scan output. To resolve this issue, check the product connections, and then reset the product.
- Make sure the product is on, and then disconnect the power cord from the product.
- Disconnect the USB cable from the product, and then disconnect it from the computer.
- Reconnect the USB cable to the computer, and then reconnect it securely to the product.
- Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
- Reconnect the power cord to the product.
- Press the Power button () to turn on the product.
- If these steps resolved the issue, you do not need to continue troubleshooting.
- If the issue persists, see the next solution.
Solution two: Clean the All-in-One and make a blank copy
If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.
Before you begin, gather the following materials:
- Several clean, soft, lint-free cloths
- Mild glass cleaner
CAUTION:Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.
Step one: Clean the scanner glass and lid
- Press the Power button () to turn off the product.
- Disconnect the power cord from the back of the product.
- Open the scanner lid.
- Spray a clean, soft, lint-free cloth with mild glass cleaner.CAUTION:Do not spray the glass cleaner directly on the glass. This can damage the scanner.
- Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
- Dry the scanner glass thoroughly with a clean, dry cloth or chamois to prevent spotting, and then dry the white underside of the scanner lid.NOTE:Do not use paper-based wipes or tissues that can leave fiber residue.
- Close the scanner lid.
- Reconnect the power cord to the product, and then press the Power button () to turn on the product.
Step two: Make a blank copy
- Remove any originals from the scanner glass.
- Load plain white paper in the tray.
- On the control panel, press the Copy button () to make a blank copy.
- If the copy is clean, there is no need to continue troubleshooting.
- If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. See the next solution.
Solution three: Service the All-in-One
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
- If your product is in warranty, contact HP.
- If your product is out of warranty, fees might apply for contacting HP.
- Static interference
- Loose USB cable or power cord connection
- Fingerprints, smudges, lint, or dust on the scanner glass
- Dirt or debris on the scanner lid
- Scratched or damaged scanner glass
- Poor internal connections
- Dirt or debris inside the product
- Damaged or faulty scanner bulb or parts