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HP Deskjet 1000 Printer - J110a support

Replacing Cartridges for HP Deskjet 1000, 2000, 3000, and Deskjet Ink Advantage 2010 Printer Series

  • PrintPrint
This document is for the HP Deskjet 1000, 2000, 3000, and Deskjet Ink Advantage 2010 Printer Series.
To prevent print quality issues, replace the cartridges when they are low or out of ink.

Cartridges types

Consult the following table to identify the correct cartridges for your area.
Cartridge DescriptionCountry/Region*
AmericasEuropeMiddle East and AfricaAsia Pacific
Black cartridgeHP 61 BlackHP 301 BlackHP 122 BlackHP 802 Black
Color cartridgeHP 61 Tri-colorHP 301 Tri-colourHP 122 Tri-colourHP 802 Tri-color
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.

Video of replacing a cartridge

The following video demonstrates how to replace a cartridge.
NOTE:The video shows the HP Deskjet 3000. The outside of the product might not look the same as your product, but the steps are the same.
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If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Load paper

Whenever you install a new cartridge, the HP product prompts you to load paper so you can complete a cartridge alignment. Follow these steps to load paper in the product.
  1. If the product is not already on, press the Power button () to turn it on.
  2. Lift the paper tray.
    Figure 1: Lift the paper tray
    Illustration: Lifting the input tray
  3. Lower the output tray, and then pull the tray extender out.
    Figure 2: Lower the output tray
    Illustration: Lowering the output tray
  4. Slide the paper width guide to its outermost position.
    Figure 3: Slide the paper width guide
    Illustration: Sliding the paper width guide to its outermost position
  5. Load unused, plain white, U.S. letter or A4 size paper in the tray with the short edge forward and the print side up.
    Figure 4: Load paper in the tray
    Illustration: Loading paper in the tray
  6. Slide the paper width guide to the right until it stops at the edge of the paper but does not bend the paper.
    Figure 5: Slide the paper width guide to the right
    Illustration: Sliding the paper width guide to the right

Step two: Remove and replace the cartridge

  1. If the product is not already on, press the Power button () to turn it on.
  2. Open the cartridge door, and then wait for the carriage to move to the center of the product.
    Figure 6: Open the cartridge door
    Illustration: Opening the cartridge door
  3. Press down lightly on the cartridge that you want to replace to release it, and then pull it toward you out of its slot.
    Figure 7: Remove the old cartridge
    Illustration: Remove the old cartridge
  4. Remove the new cartridge from its package.
    Figure 8: Remove the cartridge from the package
    Illustration: Removing the new cartridge from the package
  5. Use the pink pull tab to remove the plastic protective tape from the new cartridge.
    Figure 9: Remove the plastic protective tape
    Illustration: Using the pull tab to remove the plastic protective tape
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
    Figure 10: Do not touch electrical contacts or ink nozzles
    Illustration: Areas not to touch
  6. Slide the new cartridge into its slot until it snaps firmly into place.
    Figure 11: Slide the cartridge into its slot
    Illustration: Sliding the cartridge into its slot
    • The tri-color cartridge () goes in the slot on the left
    • The black cartridge () goes in the slot on the right
  7. Repeat these steps to replace the other cartridge, if necessary.
  8. Close the cartridge door.
    Figure 12: Close the cartridge door
    Illustration: Closing the cartridge door

Step three: Align the new cartridge

  1. Open the printer software.
      If you are not using the latest version of Windows 8, the information in these steps might not match. You can get the latest version from the Microsoft Store.
      1. Right-click the Start button () in the lower left corner of the screen, and then click Search.
      2. Type HP in the search box.
      3. Click your printer (). The printer software opens.
      NOTE:You can also open the printer software from your computer desktop: double-click the icon for your printer ().
      Click the Windows icon (), click All Programs, click HP, click the folder for your printer, and then click the icon for your printer (). The printer software opens.
      NOTE:You can also open the printer software from your computer desktop: double-click the icon for your printer ().
      Click Start (), click All Programs, click HP, click the folder for your printer, and then click the icon for your printer (). The printer software opens.
      NOTE:You can also open the printer software from your computer desktop: double-click the icon for your printer ().
  2. Double-click Printer Actions, and then double-click Maintenance Tasks. The HP Toolbox opens.
  3. Click the Device Services tab, and then click Align Ink Cartridges. The printer aligns the cartridges and then prints an alignment page.
HP Deskjet 1000 Printer - J110a

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