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HP Deskjet 1000 Printer - J110a support

A 'Paper Jam' Error Message Displays on the Computer

  • PrintPrint

Issue

The message 'Paper Jam ' displays on the computer and the product stops printing. The Power light ( ) and the Attention light ( ) on the product control panel might blink.
Click the plus sign () for more information.
The following recommendations can help prevent recurring paper jams in your HP product:
  • Do not put any objects (such as paper clips, coins, or rubber bands) on top of the HP product that could potentially fall inside the input tray.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the width adjusters on the tray are correctly positioned before inserting paper into the product.
    CAUTION:Do not force paper into the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure that the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
  • Foreign objects (such as paper clips, coins, or rubber bands) might have fallen into the input tray.
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The access door (on the rear or underside of the product) might not be closed securely.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.

Video of clearing a paper jam

The following video demonstrates how to clear a paper jam.
NOTE:The video shows the HP Deskjet 3000 . The outside of the product might not look the same as your product, but the steps are the same.
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If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .
Important : You must follow these solutions in the order presented to resolve the issue.
NOTE:Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following solutions apply to both real and false paper jams.
Follow these steps to turn the product off and on again.

Step one: Turn the printer off and on again

  1. Press the Power button ( ) to turn off the product.
  2. Wait 60 seconds.
  3. Press the Power button ( ) to turn the product on.
    NOTE:The product might go through a warm-up period which might last up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period completes before you continue.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.
  1. Load unused, plain, white paper into the input tray.
    Figure 1: Load paper into the input tray
    Illustration of loading paper in the input tray
  2. Press and hold the Power button ( ), open the carriage access door, and then close the carriage access door.
  3. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Follow these steps in the order presented to resolve the paper jam.

Step one: Remove any loose paper from the trays

Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the paper jam from the top of the printer

Follow these steps to clear the paper jam from the top of the product.
NOTE:Your product may not look exactly like the product represented in the video. However, the steps to resolve the issue are the same.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the USB cable from the rear of the product.
  3. Disconnect the power cord from the rear of the product.
    WARNING:You must disconnect the power cord before reaching inside the HP product to avoid risk of injuries or electric shock.
  4. Carefully pull up on any jammed paper in the input tray to remove it from the product.
    Figure 2: Pull jammed paper out of the input tray
    Illustration of pulling jammed paper out of the input tray
    CAUTION:Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.
  5. Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside.
    NOTE:You might need a flashlight to illuminate the area.
    Figure 3: Look inside the input tray and remove any foreign materials
    Graphic: Look inside input tray
  6. Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found.
    Figure 4: Move the pick mechanism inside the input tray and remove any foreign objects found
    Graphic: Move the pick mechanism inside the input tray
    CAUTION:Ensure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP product.

Step three: Clear the paper jam from the underside of the printer

Follow these steps to check for and remove any jammed paper from the underside of the printer.
  1. Make sure that the printer is off and that the power cord is disconnected.
  2. Tilt the printer and rest it on its backside, so that the bottom of the printer is facing you.
    CAUTION:Do not turn the printer upside down because ink might leak from the cartridges.
    Figure 5: Tilt the printer to rest on its backside
    Image: Tilt the printer to rest on its backside.
  3. Press in both of the tabs to open the cleanout door.
    Figure 6: Open the cleanout door on the underside of the printer
    Image: Open the cleanout door by pressing in both of the tabs.
  4. Gently remove any jammed paper or foreign materials from the inside of the printer.
    Figure 7: Remove jammed paper from the inside the printer
    Image: Remove jammed paper from the inside the printer.
    NOTE:If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more paper jams might occur.
  5. To close the cleanout door, gently push the door forward until it snaps into place.
    Figure 8: Close the cleanout door
    Image: Close the cleanout door.
  6. Tilt the printer back to its normal position.
  7. Look inside the input tray for any foreign objects that might have shifted when the printer was tilted back, and then remove any foreign objects found.
    Figure 9: Look inside the input tray and remove any foreign objects found
    Image: Look inside the input tray.

Step four: Clear the paper jam from the inside of the printer

Follow these steps to clear the paper jam from the inside of the product.
NOTE:Your product may not look exactly like the product represented in the video. However, the steps to resolve the issue are the same.
  1. Open the cartridge door on the front of the product.
    Figure 10: Open the cartridge door
    Graphic: Open the cartridge door
  2. Gently remove any paper that is jammed inside the product.
    Figure 11: Pull jammed paper out of the front of the product
    Illustration of pulling jammed paper out of the front of the product
  3. Close the cartridge door.
    Figure 12: Close the cartridge door
    Graphic: Close the cartridge door

Step five: Clear the paper jam from the front of the printer

Follow these steps to clear the paper jam from the front of the product.
NOTE:Your product may not look exactly like the product represented in the video. However, the steps to resolve the issue are the same.
  1. Gently pull the jammed paper toward you until the paper is removed from the product.
    Figure 13: Pull jammed paper out of the front of the product
    Illustration of pulling jammed paper out of the input tray
    CAUTION:Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.
  2. Reconnect the power cord to the back of the product.
  3. Press the Power button ( ) to turn on the product.

Step six: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.
  1. Load unused, plain, white paper into the input tray.
  2. Press and hold the Power button ( ), open the carriage access door, and then close the carriage access door.
  3. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Follow these steps to make sure that the carriage moves freely across the width of the product.

Step one: Check the carriage path for obstructions

  1. Press the Power button ( ) to turn on the product.
  2. Open the cartridge door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
    Figure 14: Open the cartridge door
    Graphic: Open the cartridge door
  3. With the product turned on , disconnect the power cord from the rear of the product.
  4. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  6. Reach inside the product through the cartridge door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  7. Remove any loose paper or obstructions found.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the cartridge door.
    Figure 15: Close the cartridge door
    Graphic: Close the cartridge door
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord back into the power source or electrical outlet.
  12. Press the Power button ( ) to turn on the product.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.
  1. Load unused, plain, white paper into the input tray.
  2. Press and hold the Power button ( ), open the carriage access door, and then close the carriage access door.
  3. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper pick rollers.

Step one: Clean the paper pick rollers

NOTE:You will need a long cotton swab to clean the paper pick rollers.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Raise the input tray.
    Figure 16: Raise the input tray
    Illustration: Raising the input tray
  4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
    Figure 17: Paper pick rollers
    Photo: paper pick rollers
  5. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.
  6. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  7. Allow the rollers to dry for 10 or 15 minutes.
  8. Reconnect the power cord to the rear of the product.
  9. If the HP product does not turn on, press the Power button ( ).

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.
  1. Load unused, plain, white paper into the input tray.
  2. Press and hold the Power button ( ), open the carriage access door, and then close the carriage access door.
  3. Release the Power button ( ). The self-test report prints.
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the HP product, which will clear a false paper jam error.

Step one: Perform a power reset

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Step two: Print a self-test report

Print a self-test report to make sure that the hardware functions correctly.
  1. Load unused, plain, white paper into the input tray.
  2. Press and hold the Power button ( ), open the carriage access door, and then close the carriage access door.
  3. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the test page prints successfully , but you continue to experience an issue with your printer , then the issue is not related to the hardware.
      If your printer prints a test page and there is still an issue with your printer, go to the support page for your printer , and then browse for the appropriate support document to troubleshoot the issue.
      If you see a prompt to Enter a product name/number in the search box, follow these steps to go to your printer's home page:
      1. Type your printer name and number in the search box, and then click Search .
      2. If necessary, click your model in a list of similar printers.
      3. Search your printer's home page for topics to help resolve the issue.
  • If the printer does not print a test page , there is an issue with the printer hardware. Continue to the next solution.
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Deskjet 1000 Printer - J110a

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