After installing the printer on a network, you turn the computer off and then on, and the printer loses functionality. The printer no longer prints and the printer icon disappears from the Devices and Printers menu in Windows 7 (64-bit).
HP has released a critical update to resolve a network connectivity issue with the 64-bit Windows 7 HP driver for your printer.
Solution: Download and install a software update
Follow these steps to download and install this update.
- Click this link, Windows 7 Critical Update to enhance reliability of network connection .
- Click Download . A window opens with options to run or save the file.
- Click Run . Follow the on-screen instructions to install the update.
NOTE:This update is for existing printer installation only. This update cannot be used for initial device installation.