Jump to content
HP Customer Support

HP Officejet Pro 8500A e-All-in-One Printer - A910a Troubleshooting

Loading Plain Paper and Specialty Paper

  • PrintPrint
  • Share

Introduction

This document provides instructions for loading plain paper and specialty paper such as card stock, envelopes, photo paper, and labels.
Show all | Hide all
Use the following steps to load paper in the product.

Step one: Load paper in Tray 1

  1. Lift Tray 1 until it locks in an open position.
    Figure 1: Lift Tray 1
    Image: Lift Tray 1
  2. Pull out the paper tray.
    Figure 2: Pull out the paper tray
    Image: Pull out the paper tray.
  3. Slide the paper width guides out.
    Figure 3: Slide the paper width guides out
    Image: Slide the paper width guides out.
  4. Load up to 250 sheets of plain white paper in the center of the tray, with the print side down and short edge forward. Make sure the stack of paper aligns with the engraved lines in the tray.
    Figure 4: Load plain white paper
    Image: Load plain white paper
    NOTE:Do not load paper while the printer is printing.
  5. Slide the paper width guides in until they rest on the edges of the paper.
    Figure 5: Slide the paper width guides in
    Image: Slide the paper width guides in
  6. Push the bottom of the tray toward the product until it locks into place.
  7. Lower the output tray.

Step two: Load paper in optional Tray 2

If your model includes Tray 2, which is an optional accessory, follow these steps to load paper.
NOTE:Tray 2 only supports plain letter or A4 paper.
  1. Grasp the underside of Tray 2, and then pull the tray out.
    Figure 6: Pull Tray 2 out
    Image: Remove Tray 2
  2. Slide the paper width guides out.
  3. Load a stack of plain white paper print-side down in the center of the tray. Make sure the stack of paper aligns with the engraved lines in the tray.
  4. Adjust the paper width guides so that they rest on the edges of the paper.
    Figure 7: Adjust paper width guides in Tray 2
    Image: Adjust paper width guides in Tray 2
  5. Gently reinsert the tray into the printer.
Follow these steps to load specialty paper such as card stock, envelopes, photo paper, or labels.
Before proceeding, click here to view the paper specifications for your printer to make sure that your printer supports the size, type, and weight of the paper that you want to print.
NOTE:You can print specialty paper only from Tray 1. Specialty media cannot be printed from Tray 2, if your printer has a Tray 2.
  1. Lift the output tray.
    Figure 8: Lift the output tray
    Image: Lift the output tray.
  2. Pull out the paper tray.
    Figure 9: Pull out the paper tray
    Image: Pull out the paper tray.
  3. Slide the paper width guides out.
    Figure 10: Slide the paper width guides out
    Image: Slide the paper width guides out.
  4. Load the stack of paper in the center of the tray, with the print side down and short edge forward. Make sure the stack of paper aligns with the engraved lines in the tray. If envelopes are being loaded, load envelopes flap side up with the flap pointing to the right.
    NOTE:Do not load paper while the printer is printing.
    Figure 11: Load envelopes
    Image: Load envelopes.
  5. Make sure that the stack of paper height does not exceed the dotted line stack label height located inside the input tray.
    Figure 12: Do not overfill the paper tray
    Image: Do not overfill the paper tray.
  6. Slide the paper width guides in until they rest against the edges of the paper.
    Figure 13: Slide the paper width guides in
    Image: Slide the paper width guides in.
  7. Lower the output tray.
  8. Pull out the tray extender.
    Figure 14: Pull out the tray extender
    Image: Pull out the tray extender.
    NOTE:Do not leave photo paper in the main tray for extended periods of time. Leaving photo paper in the tray might cause decreased print quality.