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HP Deskjet 1050 All-in-One Printer - J410a support

Clearing a paper jam

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Clearing a paper jam

Is this the first time you've experienced this issue, or has it happened before? Click the link below that corresponds with your answer.
Troubleshooting an occasional paper jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
NOTE:If you haven't tried clearing the paper jam, go back to the electronic Help and try that solution first.
Solution 1: Verify that the cleanout door is securely installed
  1. Gently push the door toward the printer until both latches snap into place.
    Figure 1: Graphic - Close cleanout door
  2. Try using your printer again.
Solution 2: Verify that paper is properly loaded in the input tray
  1. Select a paper size to continue.
    Load full-size paper
    Raise the input tray.
    Raise the input tray
    Lower the output tray and pull out the tray extender.
    Lower the output tray
    Slide the paper-width guide to the left.
    Slide paper-width guide to the left
    Load paper:
    • Insert a stack of paper into the input tray with the short edge forward and print side up.
      Figure 5: Insert stack of paper
    • Slide the stack of paper down until it stops.
    • Slide the paper-width guide to the right until it stops at the edge of the paper.
      Figure 6: Slide paper-width guide to the right
    Load small-size paper
    Raise the input tray.
    Raise the input tray
    Lower the output tray and pull out the tray extender.
    Lower the output tray
    Slide the paper-width guide to the left.
    Slide paper-width guide to the left
    Remove all paper from the main input tray.
    Load paper:
    • Insert a stack of paper with the short edge down and print side up.
    • Slide the stack of paper down until it stops.
      NOTE:If you're using photo paper that has perforated tabs, load the photo paper so that the tabs are on top.
    • Slide the paper-width guide to the right until it stops at the edge of the paper.
      Figure 10: Slide paper-width guide to the right
    Load envelopes
    Raise the input tray.
    Raise the input tray
    Lower the output tray and pull out the tray extender.
    Lower the output tray
    Slide the paper-width guide to the left.
    Slide paper-width guide to the left
    Remove all paper from the main input tray.
    Load envelopes:
    • Insert one or more envelopes into the far-right side of the input tray. The side to be printed on should face up. The flap should be on the left side and facing down.
    • Slide the stack of envelopes down until it stops.
    • Slide the paper-width guide to the right against the stack of envelopes until it stops.
      Figure 14: Load envelopes
  2. Try using your printer again.
Solution 3: Contact HP support
  1. If none of these solutions helped you, HP provides various assisted support options for your product.
    To expedite the support contact, have the following information available:
    • Product name (HP Deskjet 1050 All-in-One series)
    • Model number (located inside the cartridge door)
      Figure 15: Graphic - Locate model number
    • The serial number of the printer (a 10-character code)
      The serial number is located on a sticker on the back or bottom of the printer. The serial number is the 10-character code on the sticker. It contains numbers and letters, but no dashes.
  2. Follow the link below to view the support page for your printer.
    If prompted, choose your country/region, and then click Contact HP for information about contacting technical support.
  3. Visit HP Support Forums and connect with HP users to get insights, tips, and answers to questions about your printer. Follow the link below to view the forums.
    NOTE:Support options and availability vary by product, country/region, and language.HP Support Forums may not be available in all languages.
Troubleshooting a chronic paper jam
Try the solutions listed below if you frequently experience paper jams. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Check for common "Paper Jam" causes
  1. Verify that you have already tried the solutions listed below. If you need more details, scroll back up to the top of the page, and then choose the This is my first time / it happens occasionally option.
    • Clear the jammed paper. (For details, see the printer Help.)
    • Verify that the cleanout door is securely installed.
    • Verify that paper is properly loaded in the input tray.
Solution 2: Check for torn paper or debris
  1. Remove all paper from the input tray.
  2. Make sure the output tray is open, and then pull down the cartridge door to open it.
  3. Use a flashlight to check inside the printer for any torn pieces of paper or foreign objects and remove them, if possible.
  4. If you can't reach all of the debris, or you can't remove it easily, follow these steps:
    While the printer is still on, disconnect the power cord, preferably at the wall.
    Leave the output tray down and the cartridge door open so that you can observe the printer after you restore power.
    Wait 30 seconds, and then plug in the power cord.
    Observe the front access area while the printer starts up. The paper feed rollers will turn and may dislodge some of the pieces of paper, or at least show you where there may be some debris.
    If the printer does not turn on automatically, press the Power button.
    WARNING:Do not put hands, tools, or other objects in the printer while it restarts. This could cause damage.
  5. If you were able to clear the debris, load paper in the input tray and try using your printer again.
Solution 3: Check the quality of the paper in the input tray
  1. Make sure that the paper is flat in the tray.
  2. Check the edges for dirt, rips, tears, curls, or wrinkles.
  3. Remove any blemished or damaged paper and reload the tray, then try using the printer again.
  4. To help prevent paper jams, follow these guidelines:
    • Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.
    • Remove printed papers from the output tray frequently.
    • Do not force paper too far forward in the input tray.
    • Do not put too much paper in the input tray. Overloading the tray can lead to jams.
    • Avoid paper that is too thin or too thick, that has a slick texture, or that stretches easily. These types of paper can feed incorrectly through the paper path and cause paper jams.
    • Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag.
    • Do not leave unused photo paper in the input tray. The paper might start to curl, which might reduce the quality of your printouts. Curled paper can also cause paper jams.
    • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
    • Avoid envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. Also, it's a good idea to tuck the flap inside each envelope to avoid a jam.
    • If you are printing labels, ensure that the label sheets are no more than two years old. Labels on older sheets might peel off when the paper is pulled through the printer, causing a paper jam.
    • Use paper types that are recommended for the printer.
Solution 4: Adjust the paper stack
  1. Change the amount of paper in the stack.
    For example, if there is a small amount of paper in the stack, increase the number of pages. If the stack is very large, remove some of the pages.
  2. Tap the edges on a flat surface to align the edges, and then reload the paper.
  3. Try using your printer again.
  4. If you're still having a problem, follow these steps:
    Remove the paper stack and fan the pages to release any static.
    Turn the paper stack 180 degrees, and then tap the edges on a flat surface to align the edges.
    Reload the paper.
    Try using your printer again.
Solution 5: Contact HP support
  1. If none of these solutions helped you, HP provides various assisted support options for your product.
    To expedite the support contact, have the following information available:
    • Product name (HP Deskjet 1050 All-in-One series)
    • Model number (located inside the cartridge door)
      Figure 16: Graphic - Locate model number
    • The serial number of the printer (a 10-character code)
      The serial number is located on a sticker on the back or bottom of the printer. The serial number is the 10-character code on the sticker. It contains numbers and letters, but no dashes.
  2. Follow the link below to view the support page for your printer.
    If prompted, choose your country/region, and then click Contact HP for information about contacting technical support.
  3. Visit HP Support Forums and connect with HP users to get insights, tips, and answers to questions about your printer. Follow the link below to view the forums.
    NOTE:Support options and availability vary by product, country/region, and language.HP Support Forums may not be available in all languages.
HP Deskjet 1050 All-in-One Printer - J410a

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