PrintIssue
When installing the printer software, the 'Error Situation Code 16255569
' message displays in the Details
view of the HP Installer Recovery
screen.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
IMPORTANT:
You must follow these solutions in the order presented
to resolve the issue. Follow these steps to remove, and then reinstall the HP software.
Step one: Uninstall the software
Even if the HP software did not install successfully, there might be elements of the software installed on your computer. Use one of the following methods to remove the HP software.
If you have the HP Software CD, follow these steps to remove the software. Otherwise, continue to the next method to remove the software.
- Insert the HP Software CD into the computer's CD drive.
- If the Welcome to HP! screen opens, click Cancel or Exit .
- On the Windows taskbar, click Start , and then click Run . The Run window opens.
- On the Run window, click Browse . The Browse window opens.
- Navigate to the CD drive on your computer (you can find the CD drive by clicking My Computer, usually), right-click the file, and then click Open .NOTE:If you double-click the file, the HP Installer launches. Click Exit , and then right-click the file to open.
- Double-click the Utility folder, and then double click the ccc folder. A list of files on the software CD displays.
- Double-click the Uninstall_L3.bat file. The Run window opens again, with the path to the Uninstall_L3.bat file displayed.
- Click OK to start the level-three uninstall, and then follow the on-screen instructions.
If you have not previously downloaded the software from the HP Web site and you no longer have the software CD, follow these steps to remove the software.
- Disconnect the USB cable from both the product and the computer (if you already connected it).
- Turn the product on.
- Open a new window to browse to the Get Software and Drivers page: Get Software and Drivers .
- Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
- Type your product number in the window.
- Click Next . If necessary click your model in a list of similar products.
- Click Software and Driver Downloads .
- Click the drop-down arrow (
), and then click your operating system. - Click Next , and then continue to the next step.
- Click the drop-down arrow (
), and then click your operating system.
- Click Next .
- Continue to the next step.
- Click the Plus sign (
) next to Driver
, and then click the driver that you want to download. - Read through the minimum system requirements and additional instructions. You can also click View directions (
) for complete download instructions. - Click Download . This option allows you to install the software at any time after the download completes.
- Click Save , and then browse to the location on your computer where you want to save the file. Consider saving the file to your desktop for easy reference later in these steps.
- Click Save . The software downloads to your computer.
- When the download completes, click Start , and then click Search . The Search Results window opens.
- Under What do you want to search for? , click All files and folders .
- Type Uninstall_L3 in the first search box, and then click Search .
- Double-click the Uninstall_L3.bat file. If there is more than one file in the search results, expand the In Folder column, and look for the file that is located in the Temp folder with 7zXXX.tmp in the filename (XXX varies by driver version). The HP uninstaller opens.NOTE:If the Welcome to HP! screen opens, click Cancel or Exit .
- Follow the on-screen instructions to complete the level-three uninstall.
Step two: Delete temporary files
- On the Windows taskbar, click Start , click Run , and then type %temp% in the Open box.
- Click Edit , and then click Select All .
- Under File and Folder Tasks , click Delete the selected items .
CAUTION:An 'Access is denied ' error might occur. If so, click to close the error message, and then continue deleting the remaining files.
Step three: Close background programs
When the computer is on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate computer utilities such as the antivirus software, but are not required for the computer to function. Occasionally, TSRs prevent the product software from loading so that the software does not install correctly. In Microsoft Windows XP, the MSCONFIG utility prevents TSR programs and services from starting.
- On the computer, click Start , and then click Run . The Run dialog box opens.
- In the Open field, type msconfig , and then click OK . The System Configuration Utility window opens.
- Click the General tab, and then select Selective Startup .
- If there is a check mark next to Load Startup items , select the check mark to remove it.
- Click the Services tab, and then click the Hide All Microsoft Services check box.
- Click Disable all .
- Click Apply , and then click Close .NOTE:If an 'Access is denied ' error message displays on the computer when you make changes, click OK , and then continue. The message does not prevent you from making changes.
- Select Restart to apply the changes.NOTE:After the computer restarts and the desktop screen appears, you might get a prompt stating 'You’ve used system configuration utility to make changes to the way windows starts .' To prevent this message from displaying again, select Do not show this message again .
Step four: Reinstall the software
If you have the software CD, you can insert the CD and follow the on-screen instructions to install the software. Otherwise, follow these steps to reinstall the software.
- Double-click the icon for the file you downloaded earlier in this document.
- When the installation screen launches, click Install .
- Follow the on-screen instructions to complete the installation, and then continue to the next step to re-enable the startup software.
Step five: Use the MSCONFIG utility to enable the startup software
- Click Start , and then click Run . The Run dialog box opens.
- Type msconfig in the text field, and then click OK . The System Configuration Utility window opens.
- Click the Startup tab.
- Select the check box next to programs that should run when the computer is turned on. If a program should not run when the computer is turned on, leave the check box clear.CAUTION:Do not disable any Microsoft services.If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup check box.
- Click Apply , click Close , and then click Restart to apply the changes and restart the computer.
- If these steps resolved the issue , you do not need to continue troubleshooting.
- If the issue persists , continue to the next solution.
NOTE:Do not exit the installation screen when it indicates that the product needs to be connected to the computer.
Step one: Check the power
- Make sure that the product power cord is plugged directly into a wall outlet.
- Check the product to make sure that the Power button is lit.
- Remove any marketing or protective stickers from the product control panel display.
Step two: Check for error messages
If you see any error messages on the HP product control panel, or any error messages other than the 'Error Situation Code 16255569
' on the computer, follow these steps. Otherwise, continue to the next step.
- Go to the HP Web site.
- Type the error message into the Search text box.
- Click the gray arrow button and then follow the on-screen troubleshooting instructions.
Step three: Check the USB connection
The icon on the USB cable (
) faces up when the cable connects to the product correctly. Check the back of your product and the back of your computer to make sure the USB cable connects correctly and securely.
) faces up when the cable connects to the product correctly. Check the back of your product and the back of your computer to make sure the USB cable connects correctly and securely.| Connect the small end of the USB cable to the back of the product |
 |
| Connect the other end of the USB cable to the computer |
 |
After you make sure the USB cable connects correctly and securely, review the following guidelines to check other potential USB-related problems:
- USB ports on the keyboard. USB ports on the keyboard and in the front of some computers might not be powerful enough to support the product. If the USB cable connects to the USB port on the keyboard, try connecting it to another available USB port on the computer.
- USB cable length. HP supports USB cables less than 5 m (16 feet, 5 inches) long. However, a USB cable that is 5 m (16 feet 5 inches) long must be of high quality. Otherwise, HP recommends using a USB cable that is less than 2 m (3 feet, 3 inches). Do not use patch cables to increase the length of an existing cable. Use a powered USB hub if you need more length.
- Alternate USB ports. Connect the USB cable to another port on the computer to make sure that the USB port on the computer is not the cause of the problem.
- Defective USB cable. Replace the USB cable to make sure that the existing cable is not defective.
- Conflicting USB ports. Disconnect any other USB printers, USB scanners, USB cameras, and any other USB connected peripherals. Start reconnecting these devices one at a time to determine if one of the devices is using too much power. Consider purchasing and installing a powered USB hub if necessary.NOTE:A USB-powered hub is a device that increases the number of available USB ports on a computer and facilitates communication between the USB devices and the computer. A powered USB hub can resolve communication failures between some, but not all, USB chipsets and HP products.
If you have completed all the steps and the issue continues, contact HP technical support to perform more complex troubleshooting steps. The technical support representative will help troubleshoot the Windows registry and the HP product hardware.
Follow these steps to resolve the error on a computer with Vista.
IMPORTANT:
You must follow these solutions in the order presented
to resolve the issue. Follow these steps to remove, and then reinstall the HP software.
Step one: Uninstall the software
Even if the HP software did not install successfully, there might be elements of the software installed on your computer. Use one of the following methods to remove the HP software.
If you have the HP Software CD, follow these steps to remove the software. Otherwise, continue to the next method to remove the software.
- Insert the HP Software CD into the computer's CD-ROM drive.
- If the Welcome to HP! screen opens, click Cancel .
- Click the Windows icon on the Windows task bar (
). - Type Run in the Start Search text field. The Run window opens.
- Click Browse , click the name of the CD-ROM drive that holds the software CD, click the Util folder, and then click the CCC folder.
- Double-click the uninstall.bat file created for the version of Windows Vista installed on the computer. To identify the Windows Vista version, click the Windows icon (
), click Control Panel
, click System and Maintenance
, and then click System
.
- For the 32-bit version of Windows Vista, double-click Uninstall_L3.bat and then click OK .
- For the 64-bit version of Windows Vista, double-click Uninstall_L3_64.bat and then click OK .
- Press Enter to start the software removal.
If you have not previously downloaded the software from the HP Web site and you no longer have the software CD, follow these steps to remove the software.
- Turn the printer on.
- Open a new window to browse to the Get Software and Drivers page:Right-click this link, Get Software and Drivers , and then click Open in New Window .
- If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
- Select your operating system, and then click Next .
- Click the Plus sign (
) next to Driver
, and then click the driver that you want to download.
- Read through the minimum system requirements and additional instructions. You can also click View directions (
) for complete download instructions.
- Click Download . This option allows you to install the software at any time after the download completes.
- After the download completes downloads, double-click the icon for the downloaded file.
- When the installation screen launches, click Exit .
- Click the Windows icon on the Windows task bar. (
)
- Type temp in the Start Search box, and then press Enter . The temp folder opens.
- Type Uninstall_L3 in the search box, located in the upper-right corner of the temp screen.
- Double-click Uninstall_L3 , and then press Enter
NOTE:If the search results contain more than one file named Uninstall_L3, double-click the first one in the list.
Step two: Delete temporary files
- On the Windows taskbar, click the Windows icon (
), type %temp%
in the Start Search
box, and then press Enter
.
- Click Organize , and then click Select All .
- Under Organize again, and then click Delete .CAUTION:An 'Access is denied ' error might occur. If so, click to close the error message, and then continue deleting the remaining files.
Step three: Close background programs
When the computer is on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate computer utilities such as the antivirus software, but are not required for the computer to function. Occasionally, TSRs prevent the product software from loading so that the software does not install correctly. In Microsoft Windows Vista, the MSCONFIG utility prevents TSR programs and services from starting.
- On the Windows taskbar click the Windows icon (
).
- In the Start Search box, type msconfig , and then press Enter . The System Configuration Utility window opens.
- Click the General tab, and then select Selective Startup .
- If there is a check mark next to Load Startup items , select the check mark to remove it.
- Click the Services tab, and then click the Hide All Microsoft Services check box.
- Click Disable all .
- Click Apply , and then click Close .NOTE:If an 'Access is denied ' error message displays on the computer when you make changes, click OK , and then continue. The message does not prevent you from making changes.
- Select Restart to apply the changes to the computer during the next restart.NOTE:After the computer restarts and the desktop screen appears, you might get a prompt stating 'You’ve used system configuration utility to make changes to the way windows starts .' To prevent this message from displaying again, select Do not show this message again .
Step four: Reinstall the software
If you have the software CD, you can insert the CD and follow the on-screen instructions to install the software. Otherwise, follow these steps to reinstall the software.
- Double-click the icon for the file you downloaded earlier in this document.
- When the installation screen launches, click Install .
- Follow the on-screen instructions to complete the installation, and then continue to the next step to re-enable the startup software.
Step five: Use the MSCONFIG utility to enable the startup software
- Click the Windows icon on the Windows task bar (
), and then type msconfig
in the Start Search
field. The System Configuration Utility
opens.
- Click the Startup tab.CAUTION:Do not disable any Microsoft services.
- If the correct startup programs and services are checked, click the General tab and then select the Normal Startup check box.
- Click Apply , click Close , and then click Restart to apply the changes and restart the computer.
- If these steps resolved the issue , you do not need to continue troubleshooting.
- If the issue persists , continue to the next solution.
NOTE:Do not exit the installation screen when it indicates that the product needs to be connected to the computer.
Step one: Check the power
- Make sure that the product power cord is plugged directly into a wall outlet.
- Check the product to make sure that the Power button is lit.
- Remove any marketing or protective stickers from the product control panel display.
Step two: Check for error messages
If you see any error messages on the HP product control panel, or any error messages other than the 'Error Situation Code 16255569
' on the computer, follow these steps. Otherwise, continue to the next step.
- Go to the HP Web site.
- Type the error message into the Search text box.
- Click the gray arrow button and then follow the on-screen troubleshooting instructions.
Step three: Check the USB connection
The icon on the USB cable (
) faces up when the cable connects to the product correctly. Check the back of your product and the back of your computer to make sure the USB cable connects correctly and securely.
) faces up when the cable connects to the product correctly. Check the back of your product and the back of your computer to make sure the USB cable connects correctly and securely.| Connect the small end of the USB cable to the back of the product |
|
| Connect the other end of the USB cable to the computer |
|
After you make sure the USB cable connects correctly and securely, review the following guidelines to check other potential USB-related problems:
- USB ports on the keyboard. USB ports on the keyboard and in the front of some computers might not be powerful enough to support the product. If the USB cable connects to the USB port on the keyboard, try connecting it to another available USB port on the computer.
- USB cable length. HP supports USB cables less than 5 m (16 feet, 5 inches) long. However, a USB cable that is 5 m (16 feet 5 inches) long must be of high quality. Otherwise, HP recommends using a USB cable that is less than 2 m (3 feet, 3 inches). Do not use patch cables to increase the length of an existing cable. Use a powered USB hub if you need more length.
- Alternate USB ports. Connect the USB cable to another port on the computer to make sure that the USB port on the computer is not the cause of the problem.
- Defective USB cable. Replace the USB cable to make sure that the existing cable is not defective.
- Conflicting USB ports. Disconnect any other USB printers, USB scanners, USB cameras, and any other USB connected peripherals. Start reconnecting these devices one at a time to determine if one of the devices is using too much power. Consider purchasing and installing a powered USB hub if necessary.NOTE:A USB-powered hub is a device that increases the number of available USB ports on a computer and facilitates communication between the USB devices and the computer. A powered USB hub can resolve communication failures between some, but not all, USB chipsets and HP products.
If you have completed all the steps and the issue continues, contact HP technical support to perform more complex troubleshooting steps. The technical support representative will help troubleshoot the Windows registry and the HP product hardware.
This issue can be caused by any of the following situations:
- USB cable incorrectly connected
- Not enough power supplied to the USB ports on the computer
- Damaged USB cable
- Damaged USB ports on the computer
- Not enough power supplied to the product
