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HP Deskjet 3054 All-in-One Printer - J610a Troubleshooting

'The software...has not passed Windows Logo Testing' Displays during Software Installation in Windows Vista or Windows XP

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Issue

After you plug the USB cable into the product and the computer, the error message 'The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP or Windows Vista ' displays on the computer.
Figure 1: Example 'Windows logo testing' error message
description of the 'windows logo testing' error message
This document resolves this issue for Windows XP or Windows Vista operating systems. Select your operating system to review steps to resolve this issue.
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    About this error
    Windows logo testing is part of Microsoft's WHQL (Windows Hardware Quality Lab) program, which helps customers identify products that are compatible with the Windows Vista operating system. WHQL certification is not related to product functionality. You can still install and use the HP printer and software without the WHQL certification.
Follow these steps to install the HP software on Windows XP.
  1. On the Software Installation screen with the 'Windows logo testing ' error, click Continue Anyway .
    NOTE:You might receive more than one prompt about the software not passing Windows logo testing. Click Continue Anyway each time you receive the prompt.
  2. Follow the on-screen instructions until you get to the Found New Hardware Wizard screen. This screen might include a list of products and prompt you to Please select the best match for your hardware from the list below . Leave the selection at the default, and then click Next .
  3. Continue following the on-screen instructions to complete the HP software installation.
Follow these steps to install the HP software on Windows Vista.
  1. On the Software Installation screen with the 'Windows logo testing ' error, click Continue Anyway .
    NOTE:You might receive more than one prompt about the software not passing Windows logo testing. Click Continue Anyway each time you receive the prompt.
  2. Follow the on-screen instructions until you get to the Found New Hardware Wizard screen. This screen might include a list of products and prompt you to Please select the best match for your hardware from the list below . Leave the selection at the default, and then click Next .
  3. Continue following the on-screen instructions to complete the HP software installation.