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HP Officejet 6500 All-in-One Printer - E709a support

Installing the Printer Software on a Wireless or Wired (Ethernet) Network

  • PrintPrint

Introduction

This document explains how to install the print drivers and other software for your printer to use it on a wireless or wired (Ethernet) network. The wireless setup instructions are specific to a wireless network that uses an access point
A device, such as a wireless router, that allows wireless-capable devices (like your HP product) to connect to your wireless network.
(infrastructure network). This document also explains how to change your printer from a USB install to a network install.
NOTE:If you have more than one computer on the network, install the printer software on each computer that you plan to share with the printer.
If your printer hardware is not already set up, refer to Setting up the printer hardware .
Follow these steps for the Windows XP operating system. Next, choose your connection type.
Follow these steps to install your printer over a wired (Ethernet) network.
Important: You must follow these steps in the order presented to resolve the issue.

Step one: Check requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 1: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Change from USB connection to Ethernet connection

If you previously installed the software for a USB connection and now want to change to an Ethernet connection, follow these instructions to remove the USB installation before continuing.

Step three: Connect the printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 2: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 3: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step four: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
CDDownload
For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP product released.
About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.

Step five: Install the software

When you are ready to begin, follow the instructions for the installation method that you want to use (CD or download). During the installation, choose the option for the network type of connection, not the USB option.
Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.
Follow these steps to download the software, and then install it.
Step one: Download the software
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Install Wizard starts, follow the on-screen instructions to install the software.
    NOTE:If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.
    For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
    Typical (Recommended)Minimum
    For full use of all your product features: HP includes valuable software to help you get the most out of your product.

    HP designed this installation type to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to get the most out of your product.
During the installation, you choose what type of installation you want. The installation type names vary depending on your printer. The following information might help you decide which installation type to use.
  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click Start (), click My Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended, Full, or EasyCustom, Express, or Advanced
    For full use of all your printer features: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your printer features.
  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 4: Choose a connection type
    Image: Connection types
  4. Click Next.
      Important: At this point, the installer searches, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  5. Follow the on-screen instructions to finish installing the software.
HP Print and Scan Doctor
Image: HP Print and Scan Doctor.See information about HP's Print and Scan Doctor for troubleshooting and resolving network connection issues.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps to install your printer on a wireless network.
Important: You must follow these steps in the order presented to resolve the issue.

Step one: Prepare for installation

  1. Turn on the printer, access point, and computer.
  2. Make sure that your computer is connected to the wireless network.
  3. Exit all unnecessary applications running on your computer.
  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

Step two: Decide whether to install with the printer CD or download the software

Before you install the software, choose an installation method.
CD Download the software from the HP website
For a new printer:The CD method is recommended for new printers and provides two installation options:

  • Go online (Internet connection needed)
    This option provides the following benefits:
    • When you click Go Online at the start of the CD software installation, the CD checks online for the latest software for your printer.
    • You might be offered guided access to set up an account with the HP ePrint service (network models only).
  • Basic CD installation (no Internet connection needed)
    Use this option if you do not want to go online to download the software.
If you do not have the CD, you can download the software.

NOTE:This method does not offer guided access to set up an account with the HP ePrint service.You can go to the HP ePrint service to create an account after you complete the software installation.
For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

For example, Windows 7 and Mac OS X v10.6 released in 2009. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Windows 7 or Mac OS X v10.6.
Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software:The software on the CD is current to the date of the printer release.The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step three: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.
Step-by-step instructions follow, but you can also watch a video preview of downloading the software and installing the printer on the network.
Follow these steps to download the software, and then install it.
Video of downloading the software and installing the printer on the wireless network
Watch the following video for a demonstration of downloading the software, and then installing the product on a wireless network.
NOTE:This video is for demonstration purposes only. The product and software in the video might differ from your product and available software.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.”
Step one: Download the software
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default location to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Install Wizard starts, follow the on-screen instructions to install the software.
    NOTE:You might be prompted to select either the Typical (Recommended) or Minimum installation.
    Typical (Recommended)Minimum
    For full use of all your product features: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.

    This type of installation is designed to work for most users.
    A minimum type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software.

    Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a minimum installation.)

    CAUTION:To avoid unintended loss of printer functionality, read the description of each software component carefully during the installation process.
    HP recommends the Typical (Recommended) type of installation to get the most out of your printer.
  4. When prompted to select a connection type, select USB.
  5. Follow the on-screen instructions to complete the installation.
  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click Start (), click My Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended, Full, or EasyCustom, Express, or Advanced
    For full use of all your printer features: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your printer features.
  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 5: Choose a connection type
    Image: Connection types
  4. Click Next.
      Important: At this point, the installer searches, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  5. Follow the on-screen instructions to finish installing the software.
HP Print and Scan Doctor
Image: HP Print and Scan Doctor.See information about HP's Print and Scan Doctor for troubleshooting and resolving network connection issues.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows Vista operating system. Next, choose your connection type.
If you want to install your printer over a wired (Ethernet) network, follow these steps.
Important: You must follow these steps in the order presented to resolve the issue.

Step one: Check requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 6: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Change from USB connection to Ethernet connection (optional)

If you previously installed the software for a USB connection and now want to change to an Ethernet connection, follow these instructions to remove the USB installation before continuing.

Step three: Connect the printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 7: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 8: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step four: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
CDDownload
For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP product released.
About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.

Step five: Install the software

When you are ready to begin, follow the instructions for the installation method that you want to use (CD or download). During the installation, choose the option for the network type of connection, not the USB option.
Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.
Follow these steps to download the software, and then install it.
Step one: Download the software
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Install Wizard starts, follow the on-screen instructions to install the software.
    NOTE:If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.
    For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
    RecommendedCustom
    For full use of all your product features: HP includes valuable software to help you get the most out of your product.

    HP designed this installation type to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to get the most out of your product.
Follow these steps to install the software with the printer CD.
  1. Turn the printer on.
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to begin.
    If the installer does not begin automatically, click the Windows icon (), click Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  3. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended, Full, or EasyCustom, Express, or Advanced
    For full use of all your printer features: HP includes valuable software to help you get the most out of your printer.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your printer features.
  4. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 9: Choose a connection type
    Image: Connection types
  5. Click Next.
      Important: At this point, the installer searches, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  6. Follow the on-screen instructions to install the software.
    NOTE:If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.
    Important: The installer might ask if you want to check online for the latest installation updates for your printer. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.
HP Print and Scan Doctor
Image: HP Print and Scan Doctor.See information about HP's Print and Scan Doctor for troubleshooting and resolving network connection issues.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps to install your printer on a wireless network.
Important: You must follow these steps in the order presented to resolve the issue.

Step one: Prepare for installation

  1. Turn on the printer, access point, and computer.
  2. Make sure that your computer is connected to the wireless network.
  3. Exit all unnecessary applications running on your computer.
  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

Step two: Decide whether to install with the printer CD or download the software

Before you install the software, choose an installation method.
CD Download the software from the HP website
For a new printer:The CD method is recommended for new printers and provides two installation options:

  • Go online (Internet connection needed)
    This option provides the following benefits:
    • When you click Go Online at the start of the CD software installation, the CD checks online for the latest software for your printer.
    • You might be offered guided access to set up an account with the HP ePrint service (network models only).
  • Basic CD installation (no Internet connection needed)
    Use this option if you do not want to go online to download the software.
If you do not have the CD, you can download the software.

NOTE:This method does not offer guided access to set up an account with the HP ePrint service.You can go to the HP ePrint service to create an account after you complete the software installation.
For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

For example, Windows 7 and Mac OS X v10.6 released in 2009. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Windows 7 or Mac OS X v10.6.
Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software:The software on the CD is current to the date of the printer release.The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step three: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.
Follow these steps to download the software, and then install it.
Step one: Download the software
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then double-click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. You can accept the default location to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. Follow the on-screen instructions to start the installation.
  4. If you downloaded a Full Feature driver, the installer might prompt you to select the type of installation you want. (Skip this step if you downloaded a basic driver.)
    The following information might help you decide which installation type to use.
    Recommended typeCustomized type
    Typical or RecommendedMinimum or Custom
    For full use of all your printer features: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.

    HP designed this type of installation to work for most users.
    A customized type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a standard installation and received errors. (If errors occur during the standard installation, fix them before trying a customized installation.)
    The Recommended type of installation allows you to take advantage of all your printer features.
  5. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 10: Choosing network connection
    Image: Connection types
  6. Click Next.
    Important: At this point, the installer searches, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  7. Follow the on-screen instructions to finish installing the software.
  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon (), click Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended, Full, or EasyCustom, Express, or Advanced
    For full use of all your printer features: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your printer features.
  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 11: Choose a connection type
    Image:Connection types
  4. Click Next.
      Important: At this point, the installer searches, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  5. Follow the on-screen instructions to finish installing the software.
HP Print and Scan Doctor
Image: HP Print and Scan Doctor.See information about HP's Print and Scan Doctor for troubleshooting and resolving network connection issues.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows 7 operating system. Next, choose your connection type.
If you want to install your printer over a wired (Ethernet) network, follow these steps.
Important: You must follow these steps in the order presented to resolve the issue.

Step one: Check requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 12: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Change from USB connection to Ethernet connection (optional)

If you previously installed the software for a USB connection and now want to change to an Ethernet connection, follow these instructions to remove the USB installation before continuing.
  1. On the Windows taskbar, click the Windows icon (), and then click Control Panel. The Windows Control Panel opens.
  2. In the Control Panel, click Devices and Printers.
  3. Right-click the icon for your printer ().
  4. Click Delete to remove the printer.
  5. Disconnect the USB cable from the printer and the computer.

Step three: Connect the printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 13: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 14: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step four: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
CDDownload
For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP product released.
About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.

Step five: Install the software

When you are ready to begin, follow the instructions for the installation method that you want to use (CD or download). During the installation, choose the option for the network type of connection, not the USB option.
Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.
Follow these steps to download the software, and then install it.
Step one: Download the software
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Install Wizard starts, follow the on-screen instructions to install the software.
    NOTE:If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.
    For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
    RecommendedCustom
    For full use of all your product features: HP includes valuable software to help you get the most out of your product.

    HP designed this installation type to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to get the most out of your product.
Follow these steps to install the software with the printer CD.
  1. Turn the printer on.
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to begin.
    If the installer does not begin automatically, click the Windows icon (), click Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  3. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended, Full, or EasyCustom, Express, or Advanced
    For full use of all your printer features: HP includes valuable software to help you get the most out of your printer.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your printer features.
  4. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 15: Choose a connection type
    Image: Connection types
  5. Click Next.
      Important: At this point, the installer searches, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  6. Follow the on-screen instructions to install the software.
    NOTE:If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.
    Important: The installer might ask if you want to check online for the latest installation updates for your printer. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.
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Follow these steps to install your printer on a wireless network.
Important: You must follow these steps in the order presented to resolve the issue.

Step one: Prepare for installation

  1. Turn on the printer, access point, and computer.
  2. Make sure that your computer is connected to the wireless network.
  3. Exit all unnecessary applications running on your computer.
  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

Step two: Decide whether to install with the printer CD or download the software

Before you install the software, choose an installation method.
CD Download the software from the HP website
For a new printer:The CD method is recommended for new printers and provides two installation options:

  • Go online (Internet connection needed)
    This option provides the following benefits:
    • When you click Go Online at the start of the CD software installation, the CD checks online for the latest software for your printer.
    • You might be offered guided access to set up an account with the HP ePrint service (network models only).
  • Basic CD installation (no Internet connection needed)
    Use this option if you do not want to go online to download the software.
If you do not have the CD, you can download the software.

NOTE:This method does not offer guided access to set up an account with the HP ePrint service.You can go to the HP ePrint service to create an account after you complete the software installation.
For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

For example, Windows 7 and Mac OS X v10.6 released in 2009. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Windows 7 or Mac OS X v10.6.
Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software:The software on the CD is current to the date of the printer release.The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step three: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.
Follow these steps to download the software, and then install it.
Step one: Download the software
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then double-click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. You can accept the default location to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. Follow the on-screen instructions to start the installation.
  4. If you downloaded a Full Feature driver, the installer might prompt you to select the type of installation you want. (Skip this step if you downloaded a basic driver.)
    The following information might help you decide which installation type to use.
    Recommended typeCustomized type
    Typical or RecommendedMinimum or Custom
    For full use of all your printer features: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.

    HP designed this type of installation to work for most users.
    A customized type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a standard installation and received errors. (If errors occur during the standard installation, fix them before trying a customized installation.)
    The Recommended type of installation allows you to take advantage of all your printer features.
  5. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 16: Choosing network connection
    Image: Connection type
  6. Click Next.
    Important: At this point, the installer searches, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  7. Follow the on-screen instructions to finish installing the software.
  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon (), click Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended, Full, or EasyCustom, Express, or Advanced
    For full use of all your printer features: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your printer features.
  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 17: Choose a connection type
    Image: Connection types
  4. Click Next.
      Important: At this point, the installer searches, but does not find the printer because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  5. Follow the on-screen instructions to finish installing the software.
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Follow these steps to install the printer in the Windows 8 operating system. First, choose your connection type.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.
Follow these steps to install your printer over a wired (Ethernet) network.

Step one: Check requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 18: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Change from USB connection to Ethernet connection (optional)

If you previously installed the software for a USB connection and now want to change to an Ethernet connection, follow these instructions to remove the USB installation before continuing.
  1. Right-click the Start button () in the lower left corner of the screen, and then click Search.
  2. Click Settings, and then type Devices in the Search box.
  3. Click Devices and printers, and then delete any icons for your printer ().

Step three: Connect the printer to the network

Follow these steps to connect your printer to the Ethernet network.
  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 19: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 20: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step four: Download and install the software

When you are ready to begin, follow the instructions for the installation method that you want to use. During the installation, choose the option for the network type of connection, not the USB option.
Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
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Follow these steps to install your printer on a wireless network.

Step one: Prepare for installation

Follow these steps to prepare the printer for installation on the wireless network.
  1. Make sure that the HP printer, router, and computer are all turned on, and that the computer is connected to the wireless network.
  2. Close all applications running on your computer.
  3. Disconnect any USB or Ethernet cable that connects to the HP printer.
  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before you continue.

Step two: Connect to the wireless network

  1. Press the Setup () button on the printer control panel.
  2. Press the Right Arrow button () to select Network Settings, and then press the OK button.
  3. Press the Right Arrow button () to select Wireless Setup Wizard, and then press the OK button.
  4. Follow the on-screen instructions to complete the network setup.

Step three: Download and install the printer software

When you are ready to begin, follow these steps to download and install the printer software from the HP website. During the installation, choose the option for the network type of connection, not the USB option.
Important: If you get any firewall messages during installation, click unblock, accept, continue, yes, allow, or permit, or the installation fails.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
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Follow these steps for Mac OS X 10.5 or 10.6 (Snow Leopard).
Follow these steps to install your printer over a wired (Ethernet) network.

Step one: Check requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 21: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Connect the printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 22: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 23: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step three: Download and install the software

To install the printer on the wireless network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Follow these steps to install the software with Apple Software Updates.
NOTE:Apple Software Updates is not supported in Mac OS X 10.5. Software for this operating system is available on the HP Software & Driver Downloads page.
  1. Click the Apple menu (), and then click System Preferences. The System Preferences window opens.
  2. Click Print & Fax. The Print & Fax window opens.
  3. Click the plus sign (). The name of your product displays.
  4. Select your HP product, and then click Add.
  5. Click Install, and then click Agree on the software license agreement window to install the software and add the product to the queue.
  6. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign (), select your HP product, and then click Add.
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Follow these steps to install your printer on a wireless network.
  • If you have not already installed your printer, follow the steps in 'Wireless installation'.
  • If you want to change an existing connection type to a wireless network connection, follow the instructions in 'Change an existing USB or wired (Ethernet) connection to a wireless connection'.
If you have not previously installed the software, follow these steps to install your printer on a wireless network.
Step one: Prepare for installation
To gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID or the password.
  1. Make sure that you have the following requirements before you begin:
    • Network name: The network name is the SSID (Service Set Identifier).
    • WEP key or WPA security passphrase
    • A computer that is connected to the wireless network.
    • Internet access. HP recommends broadband Internet access such as cable or DSL.
    • Your wireless-capable HP product. Place it close to the computer during the installation procedure.
    • A USB cable (used only during installation).
    • Administrator privileges or password
  2. Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
  3. Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
  4. Exit all applications running on your computer.
Step two: Connect to the wireless network
  1. Press the Setup () button on the printer control panel.
  2. Press the Arrow button () to select Network Settings, and then press the OK button.
  3. Press the Arrow button () to select Wireless Setup Wizard, and then press the OK button.
  4. Follow the on-screen instructions to complete the network setup.
Step three: Download and install the software
To install the printer on the wireless network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Follow these steps to install the software with Apple Software Updates.
NOTE:Apple Software Updates is not supported in Mac OS X 10.5. Software for this operating system is available on the HP Software & Driver Downloads page.
  1. Click the Apple menu (), and then click System Preferences. The System Preferences window opens.
  2. Click Print & Fax. The Print & Fax window opens.
  3. Click the plus sign (). The name of your product displays.
  4. Select your HP product, and then click Add.
  5. Click Install, and then click Agree on the software license agreement window to install the software and add the product to the queue.
  6. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign (), select your HP product, and then click Add.
Follow these steps to change the connection type with Bonjour.
NOTE:The printer software or the in-OS driver must be installed, and the printer must be connected to the wireless network to change the connection type with Bonjour.
Step one: Connect to the wireless network
  1. Press the Setup () button on the printer control panel.
  2. Press the Arrow button () to select Network Settings, and then press the OK button.
  3. Press the Arrow button () to select Wireless Setup Wizard, and then press the OK button.
  4. Follow the on-screen instructions to complete the network setup.
Step two: Add the printer with Bonjour
  1. Click the Apple menu (), and then click System Preferences. The System Preferences window opens.
  2. Click Print & Fax. The Print & Fax window opens.
  3. In the Printers section, click the name of your printer, and then click the minus sign () to remove it.
  4. Click the plus sign ().
  5. Select your printer from the list of Bonjour devices, and then click Add.
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Follow these steps for Mac OS X 10.7 Lion.
Follow these steps to install your printer over a wired (Ethernet) network.

Step one: Check requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 24: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Connect the printer to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 25: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 26: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step three: Download and install the software

To install the printer on the wireless network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Follow these steps to install the software with Apple Software Updates.
  1. Click the Apple menu (), and then click System Preferences. The System Preferences window opens.
  2. Click Print & Scan. The Print & Scan window opens.
  3. Click the plus sign (). The name of your printer displays.
  4. Click Add Printer or Scanner.
  5. Select your printer, and then click Add.
  6. Click Install, and then click Agree on the software license agreement window to install the software and add the printer to the queue.
  7. After the installation process completes, verify that your printer displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign (), select your printer, and then click Add.
HP Consumer Forums
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Follow these steps to install your printer on a wireless network.
  • If you have not already installed your printer, follow the steps in 'Wireless installation'.
  • If you want to change an existing connection type to a wireless network connection, follow the instructions in 'Change an existing USB or wired (Ethernet) connection to a wireless connection'.
If you have not previously installed the software, follow these steps to install your printer on a wireless network.
Step one: Prepare for installation
To gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID or the password.
  1. Make sure that you have the following requirements before you begin:
    • Network name: The network name is the SSID (Service Set Identifier).
    • WEP key or WPA security passphrase
    • A computer that is connected to the wireless network.
    • Internet access. HP recommends broadband Internet access such as cable or DSL.
    • Your wireless-capable HP product. Place it close to the computer during the installation procedure.
    • A USB cable (used only during installation).
    • Administrator privileges or password
  2. Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
  3. Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
  4. Exit all applications running on your computer.
Step two: Connect to the wireless network
  1. Press the Setup () button on the printer control panel.
  2. Press the Arrow button () to select Network Settings, and then press the OK button.
  3. Press the Arrow button () to select Wireless Setup Wizard, and then press the OK button.
  4. Follow the on-screen instructions to complete the network setup.
Step three: Download and install the software
To install the printer on the wireless network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Follow these steps to install the software with Apple Software Updates.
  1. Click the Apple menu (), and then click System Preferences. The System Preferences window opens.
  2. Click Print & Scan. The Print & Scan window opens.
  3. Click the plus sign (). The name of your printer displays.
  4. Click Add Printer or Scanner.
  5. Select your printer, and then click Add.
  6. Click Install, and then click Agree on the software license agreement window to install the software and add the printer to the queue.
  7. After the installation process completes, verify that your printer displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign (), select your printer, and then click Add.
Follow these steps to change an existing connection type to a wireless connection using Bonjour.
NOTE:The printer software must be installed, and the printer must be connected to the wireless network to change the connection type with Bonjour.
Step one: Connect to the wireless network
  1. Press the Setup () button on the printer control panel.
  2. Press the Arrow button () to select Network Settings, and then press the OK button.
  3. Press the Arrow button () to select Wireless Setup Wizard, and then press the OK button.
  4. Follow the on-screen instructions to complete the network setup.
Step two: Add the printer with Bonjour
  1. Click the Apple menu (), and then click System Preferences. The System Preferences window opens.
  2. Click Print & Scan. The Print & Scan window opens.
  3. In the Printers section, click the name of your printer, and then click the minus sign () to remove it.
  4. Click the plus sign ().
  5. Select your printer from the list of Bonjour devices, and then click Add.
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Follow these steps to install the software on Mountain Lion or Mavericks.
NOTE:Older HP software might not be compatible with Mountain Lion or Mavericks. Do not try to install software that supports earlier versions of the Mac operating system from the HP website.
First, choose your connection type.
Follow these steps to install your printer on a wired (Ethernet) network.

Step one: Check the requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 27: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Connect the printer to the network

Follow these steps to connect the printer to the Ethernet network.
  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 28: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 29: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step three: Download and install the software

The software CD that shipped with your printer is not supported in Mountain Lion or Mavericks. Follow these steps to download the current software from Apple Software Update. Repeat these steps to install the software on each computer that uses the printer over the same network.
NOTE:If you partitioned your hard drive, you must install the driver on the same partition as the operating system.
  1. Click the Apple menu (), and then click Software Update. Software Update checks for available updates and updates the database that your computer uses to determine available printer software.
  2. Click Show Details, select any available software updates, and then click Install.
    NOTE: Install all available software updates for best printer performance and functionality.
  3. Turn on the printer, and then make sure that it has paper in the tray and that it is in a ready state.
  4. Make sure that the printer is connected to the wired or wireless network, or is connected to the USB port of a Time Capsule or AirPort Base Station.
  5. Click the Apple menu, and then click System Preferences.
  6. Click Print & Scan, and then click the plus sign () in the lower left corner of the window.
  7. Under Nearby Printers, click the name of your printer.
    NOTE:If your printer is not listed, click Add Printer or Scanner for a full list of printers.
  8. Under Name, click the name of your printer.
    NOTE:Make sure that the printer kind is Bonjour or Bonjour Multifunction.
  9. Click the Use box, and then select the name of your printer in the pop-up menu.
  10. Click Add to add the printer to the queue.
  11. If you are prompted to install any additional software for your printer, click Install, and then follow the instructions to complete the installation.
    NOTE: Quit and restart any applications that were open before adding the printer to use the updated HP software features.
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Select an option to install your printer on a wireless network.
Follow these steps to install your printer on a wireless network.
Step one: Prepare for installation
  1. Gather the following items:
    • Network name: The network name is the SSID (Service Set Identifier).
    • Network password: The password might also be called the WEP key or WPA security passphrase.
    • A computer connected to the wireless network.
    • A USB cable (used only during installation). Do not connect the cable now.
  2. Make sure that the router and computer are turned on, and that the computer is connected to the same wireless network you want to connect the printer to. Turn on the printer and place it close to the computer and within range of the router during the setup procedure.
  3. Exit all applications running on your computer.
  4. Disconnect any USB or Ethernet cables from the printer.
  5. Optional: Follow these steps if you previously set up the printer for a USB connection and want to change to a wireless connection.
    1. Click Go in the top Menu bar, and then click Applications.
    2. Click the HP folder, and then click Device Utilities.
    3. Double-click HP Setup Assistant.
    4. Follow the instructions to change your USB connection to a wireless network connection. Once the printer has been set up on the wireless network, there is no need to continue with the steps in this document.
Step two: Connect to the wireless network
  1. Press the Setup () button on the printer control panel.
  2. Press the Arrow button () to select Network Settings, and then press the OK button.
  3. Press the Arrow button () to select Wireless Setup Wizard, and then press the OK button.
  4. Follow the on-screen instructions to complete the network setup.
Step three: Download and install the printer software
NOTE:The software CD that shipped with your printer is not supported in Mountain Lion or Mavericks. Follow these steps to download the current software from Apple Software Update. Repeat these steps to install the software on each computer that uses the printer wirelessly over the same network.
  1. Click the Apple menu (), and then click Software Update. Software Update checks for available updates and updates the database that your computer uses to determine available printer software.
  2. Click Show Details, select any available software updates, and then click Install.
    NOTE: Install all available software updates for best printer performance and functionality.
  3. Turn on the printer, and then make sure that it has paper in the tray and that it is in a ready state.
  4. Make sure that the printer is connected to the wired or wireless network, or is connected to the USB port of a Time Capsule or AirPort Base Station.
  5. Click the Apple menu, and then click System Preferences.
  6. Click Print & Scan, and then click the plus sign () in the lower left corner of the window.
  7. Under Nearby Printers, click the name of your printer.
    NOTE:If your printer is not listed, click Add Printer or Scanner for a full list of printers.
  8. Under Name, click the name of your printer.
    NOTE:Make sure that the printer kind is Bonjour or Bonjour Multifunction.
  9. Click the Use box, and then select the name of your printer in the pop-up menu.
  10. Click Add to add the printer to the queue.
  11. If you are prompted to install any additional software for your printer, click Install, and then follow the instructions to complete the installation.
    NOTE: Quit and restart any applications that were open before adding the printer to use the updated HP software features.
Follow these steps to change an existing connection type to a wireless connection using Bonjour.
NOTE:The printer software must be installed, and the printer must be connected to the wireless network to change the connection type with Bonjour.
Step one: Connect to the wireless network
  1. Press the Setup () button on the printer control panel.
  2. Press the Arrow button () to select Network Settings, and then press the OK button.
  3. Press the Arrow button () to select Wireless Setup Wizard, and then press the OK button.
  4. Follow the on-screen instructions to complete the network setup.
Step two: Add the printer with Bonjour
  1. Click the Apple menu (), and then click System Preferences. The System Preferences window opens.
  2. Click Print & Scan.
  3. In the Printers section, click the name of your printer, and then click the minus sign () to remove it.
  4. Click the plus sign (), select your printer from the list of Bonjour devices, and then click Add.
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HP Officejet 6500 All-in-One Printer - E709a

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