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HP Photosmart C6380 All-in-One Printer support

Installing the Printer Software on a Wireless Network

  • PrintPrint

Introduction

This document explains how to install the print drivers and other software for your printer to use it on a wireless network. If you have more than one computer on the network, install the printer software on each computer that you plan to share with the printer.
If you already set up the printer and are just looking for the driver to download, click here for the HP Software and Driver Downloads page.
Follow these steps for the Windows XP operating system.
IMPORTANT: You must follow these steps in the order presented .

Step one: Gather the required network setup items

You must have the following items before you install the HP product on the wireless network:
Do not worry if you do not have all of the items yet! The HP Print and Scan Doctor
The HP Print and Scan Doctor is an automated tool designed to help you gather network information.
can help you gather some of these items.
  • Network name: The network name is the SSID
  • WEP key or WPA security passphrase
  • A computer that is connected to the wireless network
  • Internet access: HP recommends broadband Internet access such as cable or DSL
    NOTE:Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web Services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure
  • A USB cable (used only during installation). Do not connect the cable now
The HP Print and Scan Doctor quickly diagnoses and resolves many printing, scanning, and connectivity problems. It also can easily locate your wireless network login information.
NOTE:The HP Print and Scan Doctor is available for most HP products, and it is available in most languages. However, it might not be available for older HP product models. This tool is not available for Mac OS X operating systems.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation. The HP Print and Scan Doctor opens.
  3. On the Menu bar in the Print and Scan Doctor window, click Network , and then click Show Advanced Info .
  4. Click Show Wireless Info .
  5. In the Wireless Settings section, the SSID column lists the wireless network name, and the Network Key column lists the corresponding wireless network password.

Step two: Prepare for installation

  1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
  2. Exit all applications running on your computer.
  3. Disconnect any USB or Ethernet cable that is connected to the HP product.
  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

Step three: Connect to the wireless network

Follow these steps to connect the product to your wireless WLAN 802.11 network.
  1. Press the Setup button ( ) on the product control panel.
  2. Press the Down Arrow button ( ) to highlight Network , and then press OK .
  3. Press the Down Arrow button ( ) to highlight Wireless Setup Wizard , and then press OK . The Wireless Setup Wizard searches for networks, and then displays them in a list.
  4. Press the Down Arrow button ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
    If the network name does not appear in the list, follow these steps:
    Press the Down Arrow button ( ) to highlight Enter New Network Name (SSID) , and then press OK . The on-screen keyboard displays on the control panel.
    Enter the SSID: Use the four-way arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
    NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    When you finish entering the SSID, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
    Press the Down Arrow button ( ) to highlight Infrastructure , and then press OK .
    Press the Down Arrow button ( ) to highlight WEP encryption or WPA encryption , and then press OK .
    NOTE:If you are not using WEP encryption, press the Down Arrow button ( ) to highlight No, my network does not use encryption , and then press OK .
  5. If prompted, enter the WPA or WEP key:
    1. Use the arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
      NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    2. When you finish entering the key, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
  6. Make sure the product successfully connects to the network before continuing to the next step.
    NOTE: If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to enter the information again.

Step four: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
    For a new printer:CD installation is a quick and easy method.
    For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:The software on the CD is current to the date of the printer release.
    For a new printer:If you do not have a CD, you can download the software you need.
    For an older printer:Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step five: Install the product software

To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation will fail.
  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click Start ( ), click My Computer , and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended , Full , or EasyCustom , Express , or Advanced
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your product features.
  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 1: Choose a connection type
    Illustration of connection types
  4. Click Next .
      IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  5. Follow the on-screen instructions to finish installing the software.
Step-by-step instructions follow, but you can also watch a video preview of downloading the software and installing the product on the network.
Watch the following video for a demonstration of downloading the software, and then installing the product on a wireless network.
NOTE:This video is for demonstration purposes only. The product and software in the video might differ from your product and available software.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.”
Follow these steps to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows Vista operating system.
IMPORTANT: You must follow these steps in the order presented .

Step one: Gather the required network setup items

You must have the following items before you install the HP product on the wireless network:
Do not worry if you do not have all of the items yet! The HP Print and Scan Doctor
The HP Print and Scan Doctor is an automated tool designed to help you gather network information.
can help you gather some of these items.
  • Network name: The network name is the SSID
  • WEP key or WPA security passphrase
  • A computer that is connected to the wireless network
  • Internet access: HP recommends broadband Internet access such as cable or DSL
    NOTE:Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web Services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure
  • A USB cable (used only during installation). Do not connect the cable now
The HP Print and Scan Doctor quickly diagnoses and resolves many printing, scanning, and connectivity problems. It also can easily locate your wireless network login information.
NOTE:The HP Print and Scan Doctor is available for most HP products, and it is available in most languages. However, it might not be available for older HP product models. This tool is not available for Mac OS X operating systems.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation. The HP Print and Scan Doctor opens.
  3. On the Menu bar in the Print and Scan Doctor window, click Network , and then click Show Advanced Info .
  4. Click Show Wireless Info .
  5. In the Wireless Settings section, the SSID column lists the wireless network name, and the Network Key column lists the corresponding wireless network password.

Step two: Prepare for installation

  1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
  2. Exit all applications running on your computer.
  3. Disconnect any USB or Ethernet cable that is connected to the HP product.
  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

Step three: Connect to the wireless network

Follow these steps to connect the product to your wireless WLAN 802.11 network.
  1. Press the Setup button ( ) on the product control panel.
  2. Press the Down Arrow button ( ) to highlight Network , and then press OK .
  3. Press the Down Arrow button ( ) to highlight Wireless Setup Wizard , and then press OK . The Wireless Setup Wizard searches for networks, and then displays them in a list.
  4. Press the Down Arrow button ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
    If the network name does not appear in the list, follow these steps:
    Press the Down Arrow button ( ) to highlight Enter New Network Name (SSID) , and then press OK . The on-screen keyboard displays on the control panel.
    Enter the SSID: Use the four-way arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
    NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    When you finish entering the SSID, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
    Press the Down Arrow button ( ) to highlight Infrastructure , and then press OK .
    Press the Down Arrow button ( ) to highlight WEP encryption or WPA encryption , and then press OK .
    NOTE:If you are not using WEP encryption, press the Down Arrow button ( ) to highlight No, my network does not use encryption , and then press OK .
  5. If prompted, enter the WPA or WEP key:
    1. Use the arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
      NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    2. When you finish entering the key, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
  6. Make sure the product successfully connects to the network before continuing to the next step.
    NOTE: If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to enter the information again.

Step four: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
    For a new printer:CD installation is a quick and easy method.
    For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:The software on the CD is current to the date of the printer release.
    For a new printer:If you do not have a CD, you can download the software you need.
    For an older printer:Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step five: Install the product software

To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click Start ( ), click My Computer , and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended , Full , or EasyCustom , Express , or Advanced
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your product features.
  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 2: Choose a connection type
    Illustration of connection types
  4. Click Next .
      IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  5. Follow the on-screen instructions to finish installing the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows 7 operating system.
IMPORTANT: You must follow these steps in the order presented .

Step one: Gather the required network setup items

You must have the following items before you install the HP product on the wireless network:
Do not worry if you do not have all of the items yet! The HP Print and Scan Doctor
The HP Print and Scan Doctor is an automated tool designed to help you gather network information.
can help you gather some of these items.
  • Network name: The network name is the SSID
  • WEP key or WPA security passphrase
  • A computer that is connected to the wireless network
  • Internet access: HP recommends broadband Internet access such as cable or DSL
    NOTE:Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web Services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure
  • A USB cable (used only during installation). Do not connect the cable now
The HP Print and Scan Doctor quickly diagnoses and resolves many printing, scanning, and connectivity problems. It also can easily locate your wireless network login information.
NOTE:The HP Print and Scan Doctor is available for most HP products, and it is available in most languages. However, it might not be available for older HP product models. This tool is not available for Mac OS X operating systems.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation. The HP Print and Scan Doctor opens.
  3. On the Menu bar in the Print and Scan Doctor window, click Network , and then click Show Advanced Info .
  4. Click Show Wireless Info .
  5. In the Wireless Settings section, the SSID column lists the wireless network name, and the Network Key column lists the corresponding wireless network password.

Step two: Prepare for installation

  1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
  2. Exit all applications running on your computer.
  3. Disconnect any USB or Ethernet cable that is connected to the HP product.
  4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.

Step three: Connect to the wireless network

Follow these steps to connect the product to your wireless WLAN 802.11 network.
  1. Press the Setup button ( ) on the product control panel.
  2. Press the Down Arrow button ( ) to highlight Network , and then press OK .
  3. Press the Down Arrow button ( ) to highlight Wireless Setup Wizard , and then press OK . The Wireless Setup Wizard searches for networks, and then displays them in a list.
  4. Press the Down Arrow button ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
    If the network name does not appear in the list, follow these steps:
    Press the Down Arrow button ( ) to highlight Enter New Network Name (SSID) , and then press OK . The on-screen keyboard displays on the control panel.
    Enter the SSID: Use the four-way arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
    NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    When you finish entering the SSID, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
    Press the Down Arrow button ( ) to highlight Infrastructure , and then press OK .
    Press the Down Arrow button ( ) to highlight WEP encryption or WPA encryption , and then press OK .
    NOTE:If you are not using WEP encryption, press the Down Arrow button ( ) to highlight No, my network does not use encryption , and then press OK .
  5. If prompted, enter the WPA or WEP key:
    1. Use the arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
      NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    2. When you finish entering the key, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
  6. Make sure the product successfully connects to the network before continuing to the next step.
    NOTE: If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to enter the information again.

Step four: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
    For a new printer:CD installation is a quick and easy method.
    For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:The software on the CD is current to the date of the printer release.
    For a new printer:If you do not have a CD, you can download the software you need.
    For an older printer:Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step five: Install the product software

To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
  1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon ( ), click Computer , and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. Follow the on-screen instructions to start the installation.
    If prompted to choose the type of installation, review the following information:
    Recommended typeCustom type
    Recommended , Full , or EasyCustom , Express , or Advanced
    For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.

    HP designed this type of installation to work for most users.
    A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:

    • The computer is low on hard disk space.
    • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
    The Recommended type of installation allows you to take advantage of all your product features.
  3. When prompted to choose a connection type, select the Network type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
    Figure 3: Choose a connection type
    Illustration of connection types
  4. Click Next .
      IMPORTANT : At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next again to continue with the installation.
  5. Follow the on-screen instructions to finish installing the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
If you have a wireless-capable printer and want to install it on a wireless network, follow these steps.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.

Step one: Prepare for installation

You must have the following items before you install the printer on the wireless network:
  1. Gather the following items:
    •   Network name: The network name is the SSID
    •   WEP key or WPA security passphrase
    • A computer that is connected to the wireless network
    • Internet access: HP recommends broadband Internet access such as cable or DSL
      NOTE:Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web Services, get printer updates, and to download drivers from the HP website.
    • Your wireless-capable printer: Place it close to the computer during the installation procedure
  2. Make sure that the printer, router, and computer are all turned on, and that the computer is connected to the same wireless network you want to connect the printer to.
  3. Disconnect any USB or Ethernet cable that is connected to the printer.
  4. Optional : If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before you continue.
    1. Right-click the Start button ( ) in the lower left corner of the screen, and then click Search .
    2. In the Search box, type HP , and then click the icon for your printer. The printer software opens.
    3. Click Utilities , click Printer Setup & Software Selection , and then click Convert a USB connected printer to wireless .
    4. Follow the on-screen instructions to finish installing the software. Once the printer has been set up on the wireless network, there is no need to continue with the steps in this document.
Click the link to download the HP Print and Scan Doctor, follow the on-screen instructions to run it, and then locate your network sign in information.
NOTE:This tool is not available for Mac operating systems.
Image: Print and Scan Doctor iconHP Print and Scan Doctor : Quickly diagnose and resolve many printing and scanning errors, network connection problems, and driver issues. Available for Windows XP and later.
Click here to get the HP Print and Scan Doctor : Download utility (6.3 MB) Learn more>>

Step two: Connect to the wireless network

Follow these steps to connect the product to your wireless WLAN 802.11 network.
  1. Press the Setup button ( ) on the product control panel.
  2. Press the Down Arrow button ( ) to highlight Network , and then press OK .
  3. Press the Down Arrow button ( ) to highlight Wireless Setup Wizard , and then press OK . The Wireless Setup Wizard searches for networks, and then displays them in a list.
  4. Press the Down Arrow button ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
    If the network name does not appear in the list, follow these steps:
    Press the Down Arrow button ( ) to highlight Enter New Network Name (SSID) , and then press OK . The on-screen keyboard displays on the control panel.
    Enter the SSID: Use the four-way arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
    NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    When you finish entering the SSID, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
    Press the Down Arrow button ( ) to highlight Infrastructure , and then press OK .
    Press the Down Arrow button ( ) to highlight WEP encryption or WPA encryption , and then press OK .
    NOTE:If you are not using WEP encryption, press the Down Arrow button ( ) to highlight No, my network does not use encryption , and then press OK .
  5. If prompted, enter the WPA or WEP key:
    1. Use the arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
      NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    2. When you finish entering the key, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
  6. Make sure the product successfully connects to the network before continuing to the next step.
    NOTE: If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to enter the information again.

Step three: Install the software

To install the printer on the wireless network, follow the steps for the method that you want to use (download or the HP Printer Install Wizard). Repeat the steps to install the software on each computer that uses the printer wirelessly over the same network.
NOTE:As an alternative method to downloading the software, you can use the installation CD instead.
Follow these steps to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
The HP Printer Install Wizard quickly and easily finds the best Windows 8 print driver for your printer. To save time, try using this automated tool.
Video of downloading and running the HP Printer Install Wizard
The following video demonstrates how to download and run the HP Printer Install Wizard.
NOTE:This video shows the Windows 8 operating system and the HP ENVY 100 (D410a) e-All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to download and run the HP Printer Install Wizard are the same.
Image: Printer Install Wizard iconHP Printer Install Wizard : The HP Printer Install Wizard quickly and easily finds the best Windows 7 or Windows 8 print driver for your printer. To save time, try using this automated tool.

Click here to get the HP Printer Install Wizard : HP Printer Install Wizard (2 MB) Learn more>>
Follow these steps for the Mac OS X operating system. Next, choose your connection type.
Important : Set up the HP hardware before installing the software. If you have not already done so, find the Hardware Setup document for your product before completing these steps.
Important : If you are connecting your product to a computer that has a Mac OS X 10.6 (Snow Leopard) operating system, do not reinstall software from Mac OS X 10.3, 10.4, or 10.5. Older software is not compatible with Snow Leopard.
IMPORTANT : Before you can install the product, your wireless network must already be set up. (To set up your network, follow the instructions that came with your particular access point.)
IMPORTANT : Before you can install the product, you must have the following information about the network:
  • Network name : The network name is the SSID (Service Set Identifier).
  • Password : WEP key or WPA passphrase
NOTE:To gather this information, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase.
  • If you have not yet installed your product, follow the instructions in 'Option one: Wireless installation.'
  • If you want to change your existing connection to a wireless network, follow the instructions in 'Option two: Change connection type.'
If you have not previously installed the software, follow these instructions.

Step one: Prepare for installation

  1. Make sure that you have the following requirements before you begin:
    • Network name: The network name is the SSID (Service Set Identifier).
    • WEP key or WPA security passphrase
    • A computer that is connected to the wireless network.
    • Internet access. HP recommends broadband Internet access such as cable or DSL.
    • Your wireless-capable HP product. Place it close to the computer during the installation procedure.
    • A USB cable (used only during installation).
    • Administrator privileges or password
  2. Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
  3. Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
  4. Exit all applications running on your computer.

Step two: Connect to the wireless network

Follow these steps to connect the product to your wireless WLAN 802.11 network.
  1. Press the Setup button ( ) on the product control panel.
  2. Press the Down Arrow button ( ) to highlight Network , and then press OK .
  3. Press the Down Arrow button ( ) to highlight Wireless Setup Wizard , and then press OK . The Wireless Setup Wizard searches for networks, and then displays them in a list.
  4. Press the Down Arrow button ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
    If the network name does not appear in the list, follow these steps:
    Press the Down Arrow button ( ) to highlight Enter New Network Name (SSID) , and then press OK . The on-screen keyboard displays on the control panel.
    Enter the SSID: Use the four-way arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
    NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    When you finish entering the SSID, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
    Press the Down Arrow button ( ) to highlight Infrastructure , and then press OK .
    Press the Down Arrow button ( ) to highlight WEP encryption or WPA encryption , and then press OK .
    NOTE:If you are not using WEP encryption, press the Down Arrow button ( ) to highlight No, my network does not use encryption , and then press OK .
  5. If prompted, enter the WPA or WEP key:
    1. Use the arrow buttons on the product control panel to highlight a letter or number on the on-screen keyboard, and then press OK to select it.
      NOTE:Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
    2. When you finish entering the key, use the arrow buttons to highlight Done on the on-screen keyboard, and then press OK .
  6. Make sure the product successfully connects to the network before continuing to the next step.
    NOTE: If a connection error message displays, make sure that the network name and security key are correct, and then follow the prompts to enter the information again.

Step three: Decide whether to install with the product CD or download the software

Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
CDDownload
For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP product released.
About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.

Step four: Install the software

To install the product software, follow the steps for the method that you want to use (CD or download).
NOTE:If you partitioned your hard drive, you must install the driver on the same partition as the operating system.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  1. Insert the Macintosh product CD into the CD drive of the computer.
  2. Double-click the HP software disc icon that displays under the Macintosh HD icon.
  3. Double-click the HP Installer icon.
    The HP Installer program opens.
  4. When prompted, select your HP product, and then click OK .
  5. Follow the on-screen instructions to complete the installation.
If you want to change your existing connection to a wireless network, follow these instructions.
  1. Open HP Device Manager.
    Figure 4: HP Device Manager icon
    HP Device Manager icon
  2. From the Information and Settings drop-down menu, click Setup Assistant .
    The HP Setup Assistant window opens.
  3. Follow the on-screen instructions to change your connection type to an existing wireless network.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
HP Photosmart C6380 All-in-One Printer

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP on YouTube