Jump to content

HP ENVY 100 e-All-in-One Printer - D410a support

Replacing the Cartridges

  • PrintPrint

Introduction

This document contains steps for replacing the cartridges.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Video of replacing a cartridge

The following video demonstrates how to replace a cartridge.
NOTE:This video shows an HP Envy 100 (D410a) printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Replacing the cartridges

Follow these steps to replace and align the cartridges.
NOTE:The alignment process should begin automatically after replacing the cartridges.

Step one: Load paper

Whenever you install a new cartridge, the HP product prompts you to load paper so you can complete a cartridge alignment. Before you begin the alignment process, make sure that paper is loaded in the product.
Follow these steps to load paper in the product.
  1. Grasp the lip on the paper tray, and then pull the tray towards you to extend it.
    Figure 1: Grasp the lip on the paper tray and pull the tray out
    Image:  Grasp the lip of the paper tray.
  2. Slide the paper width guide to its outermost position.
  3. Insert the stack of paper into the input tray with the short edge forward and the print side down.
  4. Push the stack of paper all the way forward, and then adjust the paper width guide so that it rests against the edge of the paper.
    Figure 2: Push the paper forward in the input tray
    Illustration:  Push the paper forward in the input tray.
  5. Push the tray forward to close it.

Step two: Replace the cartridge

Follow these steps to replace one or both of the cartridges.
  1. Press the Power button () to turn on the product, if it is not already turned on.
  2. Open the access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
    Figure 3: Open the access door
    Illustration: Open the access door.
  3. Lift the lid on the cartridge slot to release the cartridge, and then pull the cartridge out of the slot to remove it.
    Figure 4: Lift the lid on the cartridge slot and remove the cartridge
    Illustration: Lift the lid on the cartridge slot.
  4. Remove the new cartridge from its packaging, and then pull the pink pull tab to remove the plastic tape.
    Figure 5: Pull the pink pull tab
    Illustration:  Pull the pink pull tab.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 6: Do not touch the contacts or nozzle
    Graphic:  Do not touch the contacts or nozzle.
  5. Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the product, and then slide the cartridge into the empty slot.
    NOTE:Insert the color cartridge in the slot on the left. Insert the black cartridge in the slot on the right.
    Illustration: Slide the cartridge into the empty slot.
  6. Close the lid on the cartridge slot to secure the cartridge into place.
    Figure 7: Close the lid on the cartridge slot
    Illustration:  Close the lid on the cartridge slot.
  7. Repeat the previous steps to install the other cartridge, if necessary.
  8. Close the access door.
    Figure 8: Close the access door
    Illustration: Close the access door.

Step three: Align the cartridges

After replacing the cartridges, the alignment process should begin automatically. The product prints an alignment page. If the alignment process does not begin automatically, use one of the following methods to align the product.
  1. Touch Setup () on the product control panel.
  2. Touch Tools, and then touch Align Printer. The alignment process begins, and the alignment page automatically prints.
Follow these steps to align the product using the product software.
  1. Open the HP product software:
    • Windows XP: Click Start (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().
    • Windows Vista or Windows 7: Click the Windows icon (), click All Programs, click HP, click the folder for your HP product, and then click the icon for your HP product ().
    NOTE:You can also open the HP product software from your computer desktop: double-click the icon for your HP product ().
    The product software opens.
  2. In the product software, double-click Printer Actions ().
  3. Double-click Maintenance Tasks (). The HP Toolbox opens.
  4. On the Device Services tab, click Align Ink Cartridges (). The alignment process begins, and the alignment page automatically prints.
HP ENVY 100 e-All-in-One Printer - D410a

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+