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A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When Using Windows XP

  • PrintPrint

Issue

When you try to start a scan from the printer control panel, one of the following error messages displays on the printer:
  • 'No Scan Options: Refer to device documentation to troubleshoot'
  • 'Scan settings are not set'
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
If you need to scan immediately, you can use the following scanning workarounds instead of troubleshooting.
NOTE:Some of these workarounds might not work, depending on the printer and your connection type. For instance, if the printer connects to the computer over a network you might only be able to scan using the Embedded Web Server (EWS). Try the other workaround if the first workaround you tried did not work.
Windows XP provides a basic set of scanning drivers, also referred to as Windows Image Acquisition (WIA) drivers, which you can use as an alternative to scan a document when you cannot scan using the HP drivers.
To scan a document using Paint in Windows XP, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Paint
The following video demonstrates how to scan with Paint in Windows XP. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, view the video on YouTube.
  1. Click Start, point to All Programs, point to Accessories, and then click Paint.
  2. Click File, and then click From Scanner or Camera.
  3. Make any desired setting changes.
  4. Click Scan.
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture: Color, Grayscale, Black and white
Text: Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
Follow these steps to scan a document from the printer's Embedded Web Server
Embedded software that allows you to view printer status information, change settings, and manage the printer from your computer.
(EWS).
NOTE:The printer must be connected to a wired (Ethernet) or wireless network to access the EWS. You cannot access the EWS with a USB connection.
Step one: Get the printer IP address
In order to access the EWS, you will need to know the IP address
A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
assigned to your printer on your network. You can find your printer's IP address in multiple ways, though options vary by printer.
  • Press the Wireless button on the printer control panel to view the network settings.
  • Access the Network menu on the printer control panel.
  • Print a network configuration page or wireless network test page.
For more details on these options or detailed instructions to find your printer's IP address, click here to go to the support page for your printer and search for steps to print a network configuration page or to access network information on the control panel.
    If you are prompted for additional information, use the following steps to access your printer support page.
    1. Type your printer's name and number in the search box, and then click Next.
    2. If necessary, select your model in a list of similar printers.
Step two: Access the EWS
  1. In a Web browser such as Internet Explorer or Google Chrome, open a new window or tab.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    Figure 1: Example IP address in the browser address bar
    Image: Example IP address in browser address bar
    The EWS\Printer information page opens.
      If a 'There is a problem with this website's security certificate' message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
      NOTE:Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the printer's EWS. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the Web browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the browser window.
  3. Continue to the next step.
Step three: Scan with the EWS
  1. Browse to the Scan tab of the EWS.
    NOTE:Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
  2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
  3. Click Start Scan.

Solution one: Restart the computer and reset the printer

Follow these steps to restart the computer and reset the printer.

Step one: Restart the computer

  1. On the Windows taskbar, click Start (), and then click Shut Down ().
  2. From the What do you want the computer to do? drop-down list, click Restart, and then click OK.

Step two: Reset the printer

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step three: Try the scan again

Try to scan again from the printer control panel.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Set up the scan settings

For enhanced scan functionality, the full feature HP software for your printer includes either HP Solution Center or HP Director. This valuable software helps you complete scan jobs and offers a friendly user interface with available scanning shortcuts. To use HP Solution Center or HP Director, you must have the full feature HP software installed. If you do not have the full feature software installed, go to HP's Get Software and Drivers page to download and install the software.
Follow the steps to set up the scan settings for your software.
NOTE:The available settings and names of the settings options might vary by printer.
Follow these steps to set up your default scan settings in HP Solution Center.

Step one: Open HP Solution Center

  1. Open HP Solution Center with one of the following methods:
    • Click Start, click All Programs, click the HP folder, and then click HP Solution Center.
    • Double-click the HP Solution Center icon () on your desktop.
  2. Click Settings, and then click Scan Settings.

Step two: Set up the default scan settings

Use HP Solution Center to set up the default scan settings with the following options.
Prompt for settings when scanning from the control panel
  • Select this option to have the HP software prompt you for any changes you want to make to the scan settings before completing the scan job (recommended).
  • If you do not select this option, the HP software uses default scan settings when completing the scan job.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Add or remove scan shortcuts
  • To add a scan shortcut, select the scan shortcut that you want to add, and then click Add.
  • To remove a scan shortcut, select the scan shortcut that you want to remove, and then click Remove.
  • After you make any changes, click Update the device to refresh the list of scan shortcuts available from the printer control panel.
Set up destinations where scans are sent
  • To add a Scan to destination, select the destination that you want to add, and then click Add.
  • To remove a Scan to destination, select the destination that you want to remove, and then click Remove.
  • After you make any changes, click Update the device to refresh the list of Scan to destinations available from the printer control panel.

Step three: Try the scan again

Try to scan again from the printer control panel.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Follow these steps to set up your default scan settings in HP Director.

Step one: Open HP Director

  1. Open HP Director with one of the following methods:
    • Click Start, click All Programs, click the HP folder, and then click HP Director.
    • Double-click the HP Director icon () on your desktop.
  2. Click Settings, and then click Scan Settings & Preferences.

Step two: Set up the default scan settings

Use HP Director to set up the default scan settings with the following options.
Prompt for settings when scanning from the control panel
  • Select this option to have the HP software prompt you for any changes you want to make to the scan settings before completing the scan job (recommended).
  • If you do not select this option, the HP software uses default scan settings when completing the scan job.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Add or remove scan shortcuts
  • To add a scan shortcut, select the scan shortcut that you want to add, and then click Add.
  • To remove a scan shortcut, select the scan shortcut that you want to remove, and then click Remove.
  • After you make any changes, click Update the device to refresh the list of scan shortcuts available from the printer control panel.
Set up destinations where scans are sent
  • To add a Scan to destination, select the destination that you want to add, and then click Add.
  • To remove a Scan to destination, select the destination that you want to remove, and then click Remove.
  • After you make any changes, click Update the device to refresh the list of Scan to destinations available from the printer control panel.

Step three: Try the scan again

Try to scan again from the printer control panel.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Use an automated tool to resolve the issue automatically

Follow these steps to download and run a tool to resolve scanning issues automatically.

Step one: Download the tool

Image: Print and Scan Doctor iconHP Print and Scan Doctor: Quickly diagnose and resolve many printing and scanning errors, network connection problems, and driver issues. Available for Windows XP and later.
Click here to get the HP Print and Scan Doctor: Download utility (6.3 MB) Learn more>>

Step two: Run the tool

  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry.
  3. Click Next. The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.

Step three: Resolve diagnosed scanning problems

  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
    • If you see a red X (), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip.
    • If you click Test Scan, the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Make sure that the Digital Imaging Monitor is ready

The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer. If the software is running, the HP DIM icon () appears in the lower-right area of the taskbar on your computer screen.
  • If the HP DIM icon appears in the taskbar, skip to the next solution.
  • If the HP DIM icon does not appear in the taskbar, follow these steps.
  1. Click Start, and then click Run.
  2. In the Open text box, type msconfig, and then click OK.
  3. In the System Configuration Utility window, click the Startup tab.
  4. Search the list for HP Digital Imaging Monitor.
    • If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. You need to reinstall the software. Skip to the solution in this document to uninstall and reinstall the software.
    • If HP Digital Imaging Monitor is on the list, continue with these steps.
  5. Select the HP Digital Imaging Monitor check box.
  6. Click Apply, and then click Close.
  7. Click Restart to restart the computer.
  8. Try to scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Uninstall and then reinstall the HP software

Follow these steps to uninstall and reinstall the full feature HP software for your printer.
NOTE:To use HP Solution Center or HP Director, you must have the full feature HP software installed.
Important: If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the HP printer now.

Step one: Uninstall the software

Try the HP Uninstaller first, and if that does not work, uninstall from the Windows Control Panel.
  1. Click Start, and then click All Programs.
  2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according the printer series number.
    If there is no folder for your printer, skip to the next method.
  3. Click Uninstall or Uninstall Software, then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:
    Uninstall all HP printers associated with this device Select this option if you do not have another HP printer that might be sharing some software.
    Choose which HP printers to uninstallSelect this option if another HP printer shares some software.
  4. Restart the computer.
  1. Click Start, click Control Panel, and then double-click Add or Remove Programs. A list of programs installed on your computer opens.
  2. Find your HP printer driver in the list. The driver might not be listed by printer name. Look for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
    If your printer driver does not appear in the list of installed programs, continue with these steps to remove any other HP software that you do not need.
  3. Click the driver, and then click Remove or Change/Remove. When the process completes, select the option to restart your computer later.
  4. Check the list of installed programs for other HP software components.
  5. Remove any other HP software components that you do not need by clicking Remove or Change/Remove. If prompted, select the option to restart your computer later.
  6. Restart the computer.

Step two: Reinstall the software

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
If you have tried all of the preceding solutions in the order presented, and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .

HP Support forums

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