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HP Officejet J4660 All-in-One Printer Troubleshooting

A 'No Scan Options' or 'Scan settings are not set' Message Displays on the All-in-One

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Issue

When you try to start a scan from the printer control panel, one of the following error messages displays on the printer:
  • 'No Scan Options: Refer to device documentation to troubleshoot '
  • 'Scan settings are not set '
Click the plus sign () next to your operating system for more information.
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Follow these steps for the Windows XP operating system.
If you need to scan immediately, you can use the following scanning workarounds instead of troubleshooting.
NOTE:Some of these workarounds might not work, depending on the printer and your connection type. For instance, if the printer connects to the computer over a network you might only be able to scan using the Embedded Web Server (EWS). Try the other workaround if the first workaround you tried did not work.
Windows XP provides a basic set of scanning drivers, also referred to as Windows Image Acquisition (WIA) drivers, which you can use as an alternative to scan a document when you cannot scan using the HP drivers.
To scan a document using Paint in Windows XP, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Paint
The following video demonstrates how to scan with Paint in Windows XP. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click Start , point to All Programs , point to Accessories , and then click Paint .
  2. Click File , and then click From Scanner or Camera .
  3. Make any desired setting changes.
  4. Click Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
Follow these steps to scan a document from the printer's Embedded Web Server
Embedded software that allows you to view printer status information, change settings, and manage the printer from your computer.
(EWS).
NOTE:The printer must be connected to a wired (Ethernet) or wireless network to access the EWS. You cannot access the EWS with a USB connection.
Step one: Get the printer IP address
In order to access the EWS, you will need to know the IP address
A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
assigned to your printer on your network. You can find your printer's IP address in multiple ways, though options vary by printer.
  • Press the Wireless button on the printer control panel to view the network settings.
  • Access the Network menu on the printer control panel.
  • Print a network configuration page or wireless network test page.
For more details on these options or detailed instructions to find your printer's IP address, click here to go to the support page for your printer and search for steps to print a network configuration page or to access network information on the control panel.
    Prompted to enter your printer name/number in the search box?
    If you are prompted for additional information, use the following steps to access your printer support page.
    1. Type your printer's name and number in the search box, and then click Next .
    2. If necessary, select your model in a list of similar printers.
Step two: Access the EWS
  1. In a Web browser such as Internet Explorer or Google Chrome, open a new window or tab.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    Figure 1: Example IP address in the browser address bar
    Image: Example IP address in browser address bar
    The EWS\Printer information page opens.
      I got a security certificate error. What do I do?
      If a 'There is a problem with this website's security certificate ' message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the printer's EWS. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the Web browser fails to open the EWS after you click ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
Step three: Scan with the EWS
  1. Browse to the Scan tab of the EWS.
    NOTE:Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
  2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
  3. Click Start Scan .
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Solution one: Restart the computer and reset the printer

Follow these steps to restart the computer and reset the printer.

Step one: Restart the computer

  1. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
  2. From the What do you want the computer to do? drop-down list, click Restart , and then click OK .

Step two: Reset the printer

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Step three: Try the scan again

Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Set up the scan settings

For enhanced scan functionality, the Full Feature HP software for your printer includes either HP Solution Center or HP Director. This valuable software helps you complete scan jobs and offers a friendly user interface with available scanning shortcuts. To use HP Solution Center or HP Director, you must have the Full Feature HP software installed. If you do not have the Full Feature software installed, go to HP's Get Software and Drivers page to download and install the software.
Follow the steps to set up the scan settings for your software.
NOTE:The available settings and names of the settings options might vary by printer.
Follow these steps to set up your default scan settings in HP Solution Center.
Step one: Open HP Solution Center
  1. Open HP Solution Center with one of the following methods:
    • Click Start , click All Programs , click the HP folder, and then click HP Solution Center .
    • Double-click the HP Solution Center icon ( ) on your desktop.
  2. Click Settings , and then click Scan Settings .
Step two: Set up the default scan settings
Use HP Solution Center to set up the default scan settings with the following options.
Prompt for settings when scanning from the control panel
  • Select this option to have the HP software prompt you for any changes you want to make to the scan settings before completing the scan job (recommended).
  • If you do not select this option, the HP software uses default scan settings when completing the scan job.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Add or remove scan shortcuts
  • To add a scan shortcut, select the scan shortcut that you want to add, and then click Add .
  • To remove a scan shortcut, select the scan shortcut that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of scan shortcuts available from the printer control panel.
Set up destinations where scans are sent
  • To add a Scan to destination, select the destination that you want to add, and then click Add .
  • To remove a Scan to destination, select the destination that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of Scan to destinations available from the printer control panel.
Step three: Try the scan again
Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Follow these steps to set up your default scan settings in HP Director.
Step one: Open HP Director
  1. Open HP Director with one of the following methods:
    • Click Start , click All Programs , click the HP folder, and then click HP Director .
    • Double-click the HP Director icon ( ) on your desktop.
  2. Click Settings , and then click Scan Settings & Preferences .
Step two: Set up the default scan settings
Use HP Director to set up the default scan settings with the following options.
Prompt for settings when scanning from the control panel
  • Select this option to have the HP software prompt you for any changes you want to make to the scan settings before completing the scan job (recommended).
  • If you do not select this option, the HP software uses default scan settings when completing the scan job.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Add or remove scan shortcuts
  • To add a scan shortcut, select the scan shortcut that you want to add, and then click Add .
  • To remove a scan shortcut, select the scan shortcut that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of scan shortcuts available from the printer control panel.
Set up destinations where scans are sent
  • To add a Scan to destination, select the destination that you want to add, and then click Add .
  • To remove a Scan to destination, select the destination that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of Scan to destinations available from the printer control panel.
Step three: Try the scan again
Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Use a tool to resolve the issue automatically

Follow these steps to download and run a tool to resolve scanning issues automatically.

Step one: Download the tool

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.
  1. Click the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .
  3. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
      Method one: Run the utility
      1. In the Security Warning dialog box, click Run .
      2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
      Method two: Save the utility
      1. In the Security Warning dialog box, click Save .
      2. When the Save As window opens, browse to your Desktop, and then click Save .
      3. When the download is complete, browse to where you saved the file, and then double-click the file to run the utility.
  4. The Print and Scan Doctor opens, searches for installed printers, and then displays the list.
    Figure 2: Example tool with list of HP products installed
    Graphic: HP Print and Scan Doctor

Step two: Run the tool

  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
    Figure 3: Example failed connection
    Graphic: Example failed connection
  4. Once the Print and Scan Doctor determines that your printer is installed and connected, you can select an action.
    • Click Fix Printing to begin a printing diagnosis.
    • Click Fix Scanning to begin a scanning diagnosis.
      NOTE:Fix Scanning is available only for multi-function products.
    Figure 4: Select an action
    Graphic: Select Fix Printing or Fix Scanning

Step three: Resolve diagnosed scanning problems

  1. In the Print and Scan Doctor results screen, view the list of results.
    • If you see only green check marks ( ), the tool did not find any problems.
    • If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip .
    • If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
        Still experiencing scanning issues?
        Click the Support and Troubleshooting link that displays in the last Print and Scan Doctor window. You will be directed to support options that are tailored to your printer. Click the HP Support Forum link for help from other HP printer users
        Figure 5: Example of additional support options
        Graphic: Additional support options
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Make sure that the Digital Imaging Monitor is ready

The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer. If the software is running, the HP DIM icon ( ) appears in the lower-right area of the taskbar on your computer screen.
  • If the HP DIM icon appears in the taskbar , skip to the next solution.
  • If the HP DIM icon does not appear in the taskbar , follow these steps.
  1. Click Start , and then click Run .
  2. In the Open text box, type msconfig , and then click OK .
  3. In the System Configuration Utility window, click the Startup tab.
  4. Search the list for HP Digital Imaging Monitor .
    • If HP Digital Imaging Monitor is not on the list , the driver was not correctly installed or a custom install was used. You need to reinstall the software. Skip to the solution in this document to uninstall and reinstall the software.
    • If HP Digital Imaging Monitor is on the list , continue with these steps.
  5. Select the HP Digital Imaging Monitor check box.
  6. Click Apply , and then click Close .
  7. Click Restart to restart the computer.
  8. Try scanning again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Uninstall and reinstall the HP software

Follow these steps to uninstall and reinstall the Full Feature HP software for your printer.
NOTE:To use HP Solution Center or HP Director, you must have the Full Feature HP software installed.
Important : If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the HP printer now.

Step one: Uninstall the software

Try the HP Uninstaller first, and if that does not work, uninstall from the Windows Control Panel.
  1. Click Start , and then click All Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according the printer series number.
    If there is no folder for your printer, skip to the next method.
  3. Click Uninstall or Uninstall Software , then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:
    Uninstall all HP printers associated with this device Select this option if you do not have another HP printer that might be sharing some software.
    Choose which HP printers to uninstallSelect this option if another HP printer shares some software.
  4. Restart the computer.
  1. Click Start , click Control Panel , and then double-click Add or Remove Programs . A list of programs installed on your computer opens.
  2. Find your HP printer driver in the list. The driver might not be listed by printer name. Look for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
    If your printer driver does not appear in the list of installed programs, continue with these steps to remove any other HP software that you do not need.
  3. Click the driver, and then click Remove or Change/Remove . When the process completes, select the option to restart your computer later.
  4. Check the list of installed programs for other HP software components.
  5. Remove any other HP software components that you do not need by clicking Remove or Change/Remove . If prompted, select the option to restart your computer later.
  6. Restart the computer.

Step two: Reinstall the software

Follow these steps to download and install the most current Full Feature software package available for your printer.
  1. Disconnect the USB cable or the Ethernet cable from the printer, depending on your connection type.
    NOTE: If the printer connects to the network wirelessly, you can leave it connected during the installation.
  2. Turn the product on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
      If prompted to enter your product in the window .
      1. Type your product number in the window.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Continue to the next step.
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  6. Click More Info , and then read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . This option allows you to install the software at any time after the download completes.
  8. Click Save , and then browse to the location on your computer where you want to save the file.
  9. Click Save . The software downloads to your computer.
    Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
  10. Browse to where you saved the file, and then double-click the file to start the installation.
  11. Follow the on-screen instructions to complete the installation.
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows Vista operating system.
If you need to scan immediately, you can use the following scanning workarounds instead of troubleshooting.
NOTE:Some of these workarounds might not work, depending on the printer and your connection type. For instance, if the printer connects to the computer over a network you might only be able to scan using the Embedded Web Server (EWS). Try one of the other workarounds if the first workaround you tried did not work.
To scan a document using Windows Live Photo Gallery in Windows Vista, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Windows Live Photo Gallery
The following video demonstrates how to scan with Windows Photo Gallery. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click the Windows icon ( ), click All Programs , and then click Windows Live Photo Gallery .
    NOTE:If Windows Live Photo Gallery does not appear in the list of programs, you can go to the Microsoft Web site to download it, or try the next method.
  2. Click File , and then click Import From Camera or Scanner .
  3. Click the product you are using to scan, and then click Import .
  4. Make any desired setting changes, and then click Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
To scan a document using Paint in Windows Vista, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Paint
The following video demonstrates how to scan with Paint. The video contains no audio.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click the Windows Vista ( ) icon, click All Programs , click Accessories , and then click Paint .
  2. Click File , and then click Import From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
Follow these steps to scan a document from the printer's Embedded Web Server (EWS)
Embedded software that allows you to view printer status information, change settings, and manage the printer from your computer.
.
NOTE:The printer must be connected to a wired (Ethernet) or wireless network to access the EWS. You cannot access the EWS with a USB connection.
Step one: Get the printer IP address
In order to access the EWS, you will need to know the IP address
A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
assigned to your printer on your network. You can find your printer's IP address in multiple ways, though options vary by printer.
  • Press the Wireless button on the printer control panel to view the network settings.
  • Access the Network menu on the printer control panel.
  • Print a network configuration page or wireless network test page.
For more details on these options or detailed instructions to find your printer's IP address, click here to go to the support page for your printer and search for steps to print a network configuration page or to access network information on the control panel.
    Prompted to enter your printer name/number in the search box?
    If you are prompted for additional information, use the following steps to access your printer support page.
    1. Type your printer's name and number in the search box, and then click Next .
    2. If necessary, select your model in a list of similar printers.
Step two: Access the EWS
  1. In a Web browser such as Internet Explorer or Google Chrome, open a new window or tab.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    Figure 6: Example IP address in the browser address bar
    Image: Example IP address in browser address bar
    The EWS\Printer information page opens.
      I got a security certificate error. What do I do?
      If a 'There is a problem with this website's security certificate ' message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the printer's EWS. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the Web browser fails to open the EWS after you click ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
Step three: Scan with the EWS
  1. Browse to the Scan tab of the EWS.
    NOTE:Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
  2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
  3. Click Start Scan .
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Solution one: Restart the computer and reset the printer

Follow these steps to restart the computer and reset the printer.

Step one: Restart the computer

On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .

Step two: Reset the printer

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Step three: Try the scan again

Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Set up the scan settings

For enhanced scan functionality, the Full Feature HP software for your printer includes either HP Solution Center or HP Director. This valuable software helps you complete scan jobs and offers a friendly user interface with available scanning shortcuts. To use HP Solution Center or HP Director, you must have the Full Feature HP software installed. If you do not have the Full Feature software installed, go to HP's Get Software and Drivers page to download and install the software.
Follow the steps to set up the scan settings for your software.
NOTE:The available settings and names of the settings options might vary by printer.
Follow these steps for HP Solution Center.
Step one: Open HP Solution Center
  1. Open HP Solution Center with one of the following methods:
    • Double-click the HP Solution Center icon on the desktop.
    • Click the Windows icon ( ), click Programs , click HP , and then click HP Solution Center .
  2. Click Settings , and then click Scan Settings .
Step two: Set up the default scan settings
Use HP Solution Center to set up the default scan settings with the following options.
Prompt for settings when scanning from the control panel
  • Select this option to have the HP software prompt you for any changes you want to make to the scan settings before completing the scan job (recommended).
  • If you do not select this option, the HP software uses default scan settings when completing the scan job.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Add or remove scan shortcuts
  • To add a scan shortcut, select the scan shortcut that you want to add, and then click Add .
  • To remove a scan shortcut, select the scan shortcut that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of scan shortcuts available from the printer control panel.
Set up destinations where scans are sent
  • To add a Scan to destination, select the destination that you want to add, and then click Add .
  • To remove a Scan to destination, select the destination that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of Scan to destinations available from the printer control panel.
Step three: Try the scan again
Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Follow these steps for HP Director.
Step one: Open HP Director
  1. Open HP Director with one of the following methods:
    • Double-click the HP Director icon on the desktop.
    • Click the Windows icon ( ), click Programs , click HP , and then click HP Director .
  2. Click Settings , and then click Scan Settings & Preferences .
Step two: Set up the default scan settings
Use HP Director to set up the default scan settings with the following options.
Prompt for settings when scanning from the control panel
  • Select this option to have the HP software prompt you for any changes you want to make to the scan settings before completing the scan job (recommended).
  • If you do not select this option, the HP software uses default scan settings when completing the scan job.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Add or remove scan shortcuts
  • To add a scan shortcut, select the scan shortcut that you want to add, and then click Add .
  • To remove a scan shortcut, select the scan shortcut that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of scan shortcuts available from the printer control panel.
Set up destinations where scans are sent
  • To add a Scan to destination, select the destination that you want to add, and then click Add .
  • To remove a Scan to destination, select the destination that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of Scan to destinations available from the printer control panel.
Step three: Try the scan again
Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Use a tool to resolve the issue automatically

Follow these steps to download and run a tool to resolve scanning issues automatically.

Step one: Download the tool

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.
  1. Click the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .
  3. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
      Method one: Run the utility
      1. In the Security Warning dialog box, click Run .
      2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
      Method two: Save the utility
      1. In the Security Warning dialog box, click Save .
      2. When the Save As window opens, browse to your Desktop, and then click Save .
      3. When the download is complete, browse to where you saved the file, and then double-click the file to run the utility.
  4. The Print and Scan Doctor opens, searches for installed printers, and then displays the list.
    Figure 7: Example tool with list of HP products installed
    Graphic: HP Print and Scan Doctor

Step two: Run the tool

  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
    Figure 8: Example failed connection
    Graphic: Example failed connection
  4. Once the Print and Scan Doctor determines that your printer is installed and connected, you can select an action.
    • Click Fix Printing to begin a printing diagnosis.
    • Click Fix Scanning to begin a scanning diagnosis.
      NOTE:Fix Scanning is available only for multi-function products.
    Figure 9: Select an action
    Graphic: Select Fix Printing or Fix Scanning

Step three: Resolve diagnosed scanning problems

  1. In the Print and Scan Doctor results screen, view the list of results.
    • If you see only green check marks ( ), the tool did not find any problems.
    • If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip .
    • If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
        Still experiencing scanning issues?
        Click the Support and Troubleshooting link that displays in the last Print and Scan Doctor window. You will be directed to support options that are tailored to your printer. Click the HP Support Forum link for help from other HP printer users
        Figure 10: Example of additional support options
        Graphic: Additional support options
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Make sure that the Digital Imaging Monitor is ready

The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer. If the software is running, the HP DIM icon ( ) appears in the lower-right area of the taskbar on your computer screen.
  • If the HP DIM icon appears in the taskbar , skip to the next solution.
  • If the HP DIM icon does not appear in the taskbar , follow these steps.
  1. Click the Windows icon ( ), type msconfig in the Start Search box, and then press Enter .
  2. In the System Configuration Utility window, click the Startup tab.
  3. Search the list for HP Digital Imaging Monitor .
    • If HP Digital Imaging Monitor is not on the list , the driver was not correctly installed or a custom install was used. You need to reinstall the software. Skip to the solution in this document to uninstall and reinstall the software.
    • If HP Digital Imaging Monitor is on the list , continue with these steps.
  4. Select the HP Digital Imaging Monitor check box.
  5. Click Apply , and then click Close .
  6. Click Restart to restart the computer.
  7. Try scanning again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Uninstall and reinstall the HP software

Follow these steps to uninstall and reinstall the HP software.
Important : If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the HP printer now.

Step one: Uninstall the software

Try the HP Uninstaller first, and if that does not work, uninstall from the Windows Control Panel.
  1. Click the Windows icon ( ), and then click Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according the printer series number.
    If there is no folder for your printer, skip to the next method.
  3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:
    Uninstall all HP printers associated with this device Select this option if you do not have another HP printer that might be sharing some software.
    Choose which HP printers to uninstallSelect this option if another HP printer shares some software.
  4. Restart the computer.
  1. Click the Windows icon ( ), and then click Control Panel .
  2. Access the program list:
    • Control Panel Home view: Under Programs , click Uninstall a Program .
    • Classic view: Double-click Programs and Features .
  3. Find your HP printer driver in the list. The driver might not be listed by printer name. Look for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
    If your printer driver does not appear in the list of installed programs, continue with these steps to remove any other HP software that you do not need.
  4. Click the driver, and then click Uninstall or Uninstall/Change . When the process completes, select the option to restart your computer later.
  5. Check the list of installed programs for other HP software components.
  6. Remove any other HP software components that you don't need by clicking Uninstall or Uninstall/Change . If prompted, select the option to restart your computer later.
  7. Restart the computer.

Step two: Reinstall the software

Follow these steps to download and install the most current Full Feature software package available for your printer.
  1. Disconnect the USB cable or the Ethernet cable from the printer, depending on your connection type.
    NOTE:If the printer connects to the network wirelessly, you can leave it connected during the installation.
  2. Turn the printer on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers
  4. Check the instructions on the page, and then click the Plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your printer model in the window .
      1. Type your model number in the window.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Continue to the next step.
  5. Click the Plus sign next to Driver , and then click the Full Feature driver.
  6. Read through the description, details, and specifications. You can also click View directions for complete download instructions.
  7. Click Download .
  8. Click Save in the Notification bar.
  9. After the download completes, click Run in the Notification bar.
    NOTE:By default, the software file saves to the Downloads folder on your computer. If you want to install it at a later time, click the Windows icon ( ), click Documents , and then click the Downloads folder to access the file.
  10. Click Yes in the User Account Control window.
  11. Wait while the software extracts, and then follow the on-screen instructions to complete the installation.
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows 7 operating system.
If you need to scan immediately, you can use the following scanning workarounds instead of troubleshooting.
NOTE:Some of these workarounds might not work, depending on the printer and your connection type. For instance, if the printer connects to the computer over a network you might only be able to scan using the Embedded Web Server (EWS). Try one of the other workarounds if the first method you tried did not work.
To scan a document using Windows Live Photo Gallery in Windows 7, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Windows Live Photo Gallery
The following video demonstrates how to scan with Windows Live Photo Gallery in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click the Windows icon ( ), click All Programs , and then click Windows Live Photo Gallery .
    NOTE:If Windows Live Photo Gallery does not appear in the list of programs, you can go to the Microsoft Web site to download it, or try the next method.
  2. Click File , and then click Import From Camera or Scanner .
  3. Click the product you are using to scan, and then click Import .
  4. Make any desired setting changes, and then click Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
To scan a document using Paint in Windows 7, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Paint
The following video demonstrates how to scan with Paint in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click the Windows icon ( ), click All Programs , click Accessories , and then click Paint .
  2. Click the Paint button ( ), and then click From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
To scan a document using Windows Fax and Scan in Windows 7, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Windows Fax and Scan
The following video demonstrates how to scan with Windows Fax and Scan in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click the Windows icon ( ), click All Programs , and then click Windows Fax and Scan .
  2. Click New Scan .
  3. Make any desired setting changes, and then click Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
Follow these steps to scan a document from the printer's Embedded Web Server (EWS)
Embedded software that allows you to view printer status information, change settings, and manage the printer from your computer.
.
NOTE:The printer must be connected to a wired (Ethernet) or wireless network to access the EWS. You cannot access the EWS with a USB connection.
Step one: Get the printer IP address
In order to access the EWS, you will need to know the IP address
A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
assigned to your printer on your network. You can find your printer's IP address in multiple ways, though options vary by printer.
  • Press the Wireless button on the printer control panel to view the network settings.
  • Access the Network menu on the printer control panel.
  • Print a network configuration page or wireless network test page.
For more details on these options or detailed instructions to find your printer's IP address, click here to go to the support page for your printer and search for steps to print a network configuration page or to access network information on the control panel.
    Prompted to enter your printer name/number in the search box?
    If you are prompted for additional information, use the following steps to access your printer support page.
    1. Type your printer's name and number in the search box, and then click Next .
    2. If necessary, select your model in a list of similar printers.
Step two: Access the EWS
  1. In a Web browser such as Internet Explorer or Google Chrome, open a new window or tab.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    Figure 11: Example IP address in the browser address bar
    Image: Example IP address in browser address bar
    The EWS\Printer information page opens.
      I got a security certificate error. What do I do?
      If a 'There is a problem with this website's security certificate ' message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the printer's EWS. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the Web browser fails to open the EWS after you click ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
Step three: Scan with the EWS
  1. Browse to the Scan tab of the EWS.
    NOTE:Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
  2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
  3. Click Start Scan .
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Solution one: Restart the computer and reset the printer

Follow these steps to restart the computer and reset the printer.

Step one: Restart the computer

On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .

Step two: Reset the printer

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Step three: Try the scan again

Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Set up the scan settings

For enhanced scan functionality, the Full Feature HP software for your printer includes HP Solution Center. This valuable software helps you complete scan jobs and offers a friendly user interface with available scanning shortcuts. To use HP Solution Center, you must have the Full Feature HP software installed. If you do not have the Full Feature software installed, go to HP's Get Software and Drivers page to download and install the software.
Follow the steps to set up the scan settings for your software.
NOTE:The available settings and names of the settings options might vary by printer.

Step one: Open HP Solution Center

  1. Open HP Solution Center with one of the following methods:
    • Double-click the HP Solution Center icon on the desktop.
    • Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
  2. Click Settings , and then click Scan Settings .

Step two: Set up the default scan settings

Use HP Solution Center to set up the default scan settings with the following options.
Prompt for settings when scanning from the control panel
  • Select this option to have the HP software prompt you for any changes you want to make to the scan settings before completing the scan job (recommended).
  • If you do not select this option, the HP software uses default scan settings when completing the scan job.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Add or remove scan shortcuts
  • To add a scan shortcut, select the scan shortcut that you want to add, and then click Add .
  • To remove a scan shortcut, select the scan shortcut that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of scan shortcuts available from the printer control panel.
Set up destinations where scans are sent
  • To add a Scan to destination, select the destination that you want to add, and then click Add .
  • To remove a Scan to destination, select the destination that you want to remove, and then click Remove .
  • After you make any changes, click Update the device to refresh the list of Scan to destinations available from the printer control panel.

Step three: Try the scan again

Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Use a tool to resolve the issue automatically

Follow these steps to download and run a tool to resolve scanning issues automatically.

Step one: Download the tool

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.
  1. Click the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .
  3. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
      Method one: Run the utility
      1. In the Security Warning dialog box, click Run .
      2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
      Method two: Save the utility
      1. In the Security Warning dialog box, click Save .
      2. When the Save As window opens, browse to your Desktop, and then click Save .
      3. When the download is complete, browse to where you saved the file, and then double-click the file to run the utility.
  4. The Print and Scan Doctor opens, searches for installed printers, and then displays the list.
    Figure 12: Example tool with list of HP products installed
    Graphic: HP Print and Scan Doctor

Step two: Run the tool

  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
    Figure 13: Example failed connection
    Graphic: Example failed connection
  4. Once the Print and Scan Doctor determines that your printer is installed and connected, you can select an action.
    • Click Fix Printing to begin a printing diagnosis.
    • Click Fix Scanning to begin a scanning diagnosis.
      NOTE:Fix Scanning is available only for multi-function products.
    Figure 14: Select an action
    Graphic: Select Fix Printing or Fix Scanning

Step three: Resolve diagnosed scanning problems

  1. In the Print and Scan Doctor results screen, view the list of results.
    • If you see only green check marks ( ), the tool did not find any problems.
    • If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip .
    • If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
        Still experiencing scanning issues?
        Click the Support and Troubleshooting link that displays in the last Print and Scan Doctor window. You will be directed to support options that are tailored to your printer. Click the HP Support Forum link for help from other HP printer users
        Figure 15: Example of additional support options
        Graphic: Additional support options
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Make sure that the Digital Imaging Monitor is ready

The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer. If the software is running, the HP DIM icon ( ) appears in the lower-right area of the taskbar on your computer screen.
  • If the HP DIM icon appears in the taskbar , skip to the next solution.
  • If the HP DIM icon does not appear in the taskbar , follow these steps.
  1. Click the Windows icon ( ), type msconfig in the Start Search box, and then press Enter .
  2. In the System Configuration Utility window, click the Startup tab.
  3. Search the list for HP Digital Imaging Monitor .
    • If HP Digital Imaging Monitor is not on the list , the driver was not correctly installed or a custom install was used. You need to reinstall the software. Skip to the solution in this document to uninstall and reinstall the software.
    • If HP Digital Imaging Monitor is on the list , continue with these steps.
  4. Select the HP Digital Imaging Monitor check box.
  5. Click Apply , and then click Close .
  6. Click Restart to restart the computer.
  7. Try scanning again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Uninstall and reinstall the HP software

Follow these steps to uninstall and reinstall the HP software.
Important : If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the HP printer now.

Step one: Uninstall the software

Try the HP Uninstaller first, and if that does not work, uninstall from the Windows Control Panel.
  1. Click the Windows icon ( ), and then click All Programs .
  2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according the printer series number.
    If there is no folder for your printer, skip to the next method.
  3. Click Uninstall or Uninstall Software , and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:
    Uninstall all HP printers associated with this device Select this option if you do not have another HP printer that might be sharing some software.
    Choose which HP printers to uninstallSelect this option if another HP printer shares some software.
  4. Restart the computer.
  1. Click the Windows icon ( ), and then click Control Panel .
  2. Access the program list:
    • Control Panel Home view: Under Programs , click Uninstall a Program .
    • Classic view: Double-click Programs and Features .
  3. Find your HP printer driver in the list. The driver might not be listed by printer name. Look for the printer type, such as Photosmart, Officejet, PSC, or Deskjet. For example:
    • HP Deskjet Printer Driver Software 9.0
    • HP Photosmart All-in-One Software 8.0
    If your printer driver does not appear in the list of installed programs, continue with these steps to remove any other HP software that you do not need.
  4. Click the driver, and then click Uninstall or Uninstall/Change . When the process completes, select the option to restart your computer later.
  5. Check the list of installed programs for other HP software components.
  6. Remove any other HP software components that you don't need by clicking Uninstall or Uninstall/Change . If prompted, select the option to restart your computer later.
  7. Restart the computer.

Step two: Reinstall the software

Follow these steps to download and install the most current Full Feature software package available for your printer.
  1. Disconnect the USB cable or the Ethernet cable from the printer, depending on your connection type.
    NOTE:If the printer connects to the network wirelessly, you can leave it connected during the installation.
  2. Turn the printer on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers
  4. Check the instructions on the page, and then click the Plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your printer model in the window .
      1. Type your model number in the window.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Continue to the next step.
  5. Click the Plus sign next to Driver , and then click the Full Feature driver.
  6. Read through the description, details, and specifications. You can also click View directions for complete download instructions.
  7. Click Download .
  8. Click Save in the Notification bar.
  9. After the download completes, click Run in the Notification bar.
    NOTE:By default, the software file saves to the Downloads folder on your computer. If you want to install it at a later time, click the Windows icon ( ), click Documents , and then click the Downloads folder to access the file.
  10. Click Yes in the User Account Control window.
  11. Wait while the software extracts, and then follow the on-screen instructions to complete the installation.
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows 8 operating system.
If you need to scan immediately, you can use the following scanning workarounds instead of troubleshooting.
NOTE:Some of these workarounds might not work, depending on the printer and your connection type. For instance, if the printer connects to the computer over a network you might only be able to scan using the Embedded Web Server (EWS). Try one of the other workarounds if the first method you tried did not work.
To scan using Paint in Windows 8, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Paint
The following video demonstrates how to scan in Windows 8 with Paint.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Right-click or touch and hold the lower left corner of the screen, and then click or tap Search from the menu.
  3. Click or tap Apps ( ) if it is not already selected.
  4. Type Paint in the search box.
  5. Click or tap Paint in the results.
  6. Click or tap File , and then click or tap From scanner or camera .
  7. Select your printer, click or tap OK , and then click or tap Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
To scan using Windows Fax and Scan in Windows 8, follow these steps.
NOTE:Before you begin, make sure that the printer is connected to your computer.
Video of scanning with Windows Fax and Scan
The following video demonstrates how to scan in Windows 8 with Windows Fax and Scan.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Right-click or touch and hold the lower left corner of the screen, and then click or tap Search from the menu.
  3. Click or tap Apps ( ) if it is not already selected.
  4. Type Fax and Scan in the search box.
  5. Click or tap Windows Fax and Scan in the results.
  6. Click or tap New Scan , and then click or tap Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
Follow these steps to scan a document from the printer's Embedded Web Server (EWS)
Embedded software that allows you to view printer status information, change settings, and manage the printer from your computer.
.
NOTE:The printer must be connected to a wired (Ethernet) or wireless network to access the EWS. You cannot access the EWS with a USB connection.
Video of scanning from the Embedded Web Server
The following video demonstrates how to scan over a network in Windows 8 using the printer's Embedded Web Server (EWS).
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
Step one: Get the printer IP address
In order to access the EWS, you need the IP address
A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
assigned to your printer on your network. You can find the IP address in multiple ways, though options vary by printer.
  • Press the Wireless button on the printer control panel to view the network settings.
  • Access the Network menu on the printer control panel.
  • Print a network configuration page or wireless network test page.
For more details on these options or for instructions on finding your printer's IP address, click or tap here to go to the support page for your printer and search for steps to print a network configuration page or to access network information on the control panel.
    Prompted to enter your printer name/number in the search box?
    If you are prompted for additional information, use the following steps to access your printer support page.
    1. Type your printer's name and number in the search box, and then click or tap Search .
    2. If necessary, select your model in a list of similar printers.
Step two: Access the EWS
  1. From the Desktop, open an Internet browser such as Internet Explorer.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    Figure 16: Example IP address in the browser address bar
    Image: Example IP address in browser address bar
    NOTE:Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows. If you try to scan with pop-up windows blocked, the scan fails.
    The EWS\Printer information page opens.
      I got a security certificate error. What do I do?
      If a 'There is a problem with this website's security certificate ' message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click or tap ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the printer's EWS. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the Web browser fails to open the EWS after you click or tap ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
Step three: Scan with the EWS
  1. Browse to the Scan tab of the EWS.
    NOTE:Webscan might need to be enabled before you try to scan. Click or tap the Settings tab and locate Webscan under administrative tools to enable the function.
  2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
  3. Click or tap Start Scan .
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Solution one: Restart the computer and reset the printer

Follow these steps to restart the computer and reset the printer.

Step one: Restart the computer

  1. Move the mouse cursor or tap and hold the top right or bottom right of the screen to activate the Charms Bar.
  2. Click or tap Settings .
  3. Click or tap Power .
  4. Click or tap Restart .

Step two: Reset the printer

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Step three: Try the scan again

Try scanning again from the printer control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Set up the scan settings

For enhanced scan functionality, the Full Feature HP software for your printer includes HP Solution Center. This valuable software helps you complete scan jobs and offers a friendly user interface with available scanning shortcuts. To use HP Solution Center, you must have the Full Feature HP software installed. If you do not have the Full Feature software installed, go to HP's Get Software and Drivers page to download and install the software.
Follow the steps to set up the scan settings for your software.
NOTE:The available settings and names of the settings options might vary by printer.

Step one: Open HP Solution Center

  1. Open HP Solution Center with one of the following methods:
    • Double-click or double-tap the HP Solution Center icon on the desktop.
    • Right-click or touch and hold the lower left corner of the screen, click or tap Search in the menu, click or tap Settings ( ), type Devices and printers in the search box, click or tap Devices and Printers in the search results, double-click or double-tap the icon for your printer, and then click or tap HP Solution Center .
  2. Click or tap Settings , and then click or tap Scan Settings .

Step two: Review and select the scan settings options

Review the information for each of the following scan settings to help you decide what options to select.
NOTE:The available settings and names of the settings options might vary by printer.
You can set up default Scan Picture settings with the following options.
Prompt for settings at the time of scan
  • Select this option if you want to choose a specific Scan Picture scan shortcut each time you scan a picture with HP Solution Center (recommended).
  • If you do not select this option, HP Solution Center will use a default scan shortcut option each time you use the Scan Picture option. Specify the scan shortcut you want to use for every picture scan.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This lets you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned image before the scan job is complete.
You can set up default Scan Document settings with the following options.
Prompt for settings at the time of scan
  • Select this option if you want to choose a specific Scan Document scan shortcut each time you scan a document with HP Solution Center (recommended).
  • If you do not select this option, HP Solution Center will use a default scan shortcut option each time you use the Scan Document option. Specify the scan shortcut you want to use for every document scan.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Change the following options to set the automatic scan preferences for scanned pictures, documents, and other device settings.
NOTE:The available scan preferences options might vary by printer.
Picture scan shortcuts
  • Automatically straighten scanned pictures
  • Automatically adjust exposure
  • Automatically adjust color
  • Use enhanced color (vivid color)
  • Automatically adjust black and white threshold
  • Prompt for additional scanned pages when scan preview is turned off
Document scan shortcuts
  • Automatically straighten scanned documents
  • Automatically rotate landscaped images
  • Automatically adjust exposure
  • Automatically adjust black and white threshold
  • Prompt for additional scanned pages when scan preview is turned off
Device settings
  • Use JPEG compress for upload (helps keep file sizes small)
  • Show reserve dialog during network scan
You can set up the default printer control panel button settings with the following options.
Prompt for settings when scanning from the control panel
  • Select this option to have the HP software prompt you for any changes you want to make to the scan settings before completing the scan job (recommended).
  • If you do not select this option, the HP software uses default scan settings when completing the scan job.
Show preview scan
  • Select this option to have the HP software generate a preview of the scan each time you scan. This allows you to review the scan quality and make additional edits before the scan is complete (recommended).
  • If you do not select this option, you will not see a preview of your scanned document before the scan job is complete.
Create a new Scan Shortcut
  1. Review the default Scan Shortcut Settings for the selected Scan Shortcut, and change any basic settings
    The Basic Settings contain options to scan from the scan glass or ADF, scan in color, black and white, or grayscale, and save the scan to Paint, Printer, or File, and specify the file type. These settings can vary by product.
    as desired.
  2. Click or tap Save Shortcut .
  3. Type a new Shortcut Name and an Abbreviated Name , and then select a new icon.
  4. Click or tap Save . The new icon displays in the Scan Shortcut list.
Delete a Scan Shortcut
  1. Click or tap the Scan Shortcut that you want to delete.
  2. Click or tap Delete Shortcut .
  3. Click or tap Yes to confirm the deletion.
    NOTE:If the Delete Shortcut button is grayed out after selecting a shortcut, that shortcut is integrated into the software and cannot be deleted.
Add or remove Scan Shortcuts
  • To add a Scan Shortcut, select the shortcut that you want to add, and then click or tap Add .
  • To remove a shortcut, select the shortcut that you want to remove, and then click or tap Remove .
  • After you make any changes, click or tap Update the device to refresh the list of shortcuts available from the printer control panel.
Change the following options to set the 'Scan to...' preferences for scanned items.
  • To add a Scan to destination, select the destination that you want to add, and then click or tap Add .
  • To remove a Scan to destination, select the destination that you want to remove, and then click or tap Remove .
  • After you make any changes, click or tap Update the device to refresh the list of Scan to destinations available from the printer control panel.

Solution three: Use a tool to resolve the issue automatically

Follow these steps to download and run a tool to resolve scanning issues automatically.

Step one: Download the tool

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS X operating systems.
  1. Click or tap the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click or tap Download .
  3. When the Notification Bar opens, download and run the utility.
    • Run the utility
      1. Click or tap Run in the Notification bar to download and run the software.
      2. Click or tap Yes in the User Account Control window.
  4. The Print and Scan Doctor opens, searches for installed printers, and then displays the list.
    Figure 17: Example tool with list of HP products installed
    Graphic: HP Print and Scan Doctor

Step two: Run the tool

  1. Press the Power button to turn on the printer, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP printer.
  3. Click or tap Next . The Print and Scan Doctor checks the connection for your printer and, if the connection fails, it offers options to help.
    Figure 18: Example of a failed connection
    Image: Example of a failed connection
  4. Once the Print and Scan Doctor determines that your printer is installed and connected, you can select an action.
    • Click or tap Fix Printing to begin a printing diagnosis.
    • Click or tap Fix Scanning to begin a scanning diagnosis.
      NOTE:Fix Scanning is available only for multi-function printers.
      Figure 19: Select 'Fix Printing' or 'Fix Scanning'
      Image: Select Fix Printing or Fix Scanning.

Step three: Resolve diagnosed scanning problems

  1. In the Print and Scan Doctor results screen, view the list of results.
    • If you see only green check marks ( ), the tool did not find any problems.
    • If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click or tap Test Scan or Skip .
    • If you click or tap Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click or tap Skip and are not experiencing additional issues, click or tap Quit to exit the tool.
        Still experiencing scanning issues?
        Click or tap the Support and Troubleshooting link that displays in the last Print and Scan Doctor window. You will be directed to support options that are tailored to your printer. Click or tap the HP Support Forum link for help from other HP printer users.
        Figure 20: Example of additional support options
        Graphic: Additional support options
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Make sure that the Digital Imaging Monitor is ready

The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer. If the software is running, the HP DIM icon ( ) appears in the lower-right area of the taskbar on your computer screen.
  • If the HP DIM icon appears in the taskbar , skip to the next solution.
  • If the HP DIM icon does not appear in the taskbar , follow these steps.
  1. If necessary, right-click or tap and hold the lower left corner of the Start screen, and then click or tap Desktop .
  2. On the Windows 8 Desktop, locate the DIM icon ( ) in the lower-right corner (the Notification bar) of the computer screen.
    Figure 21: The DIM icon in the Notification bar
    Image: The DIM icon in the Notification bar
    • If you do not see the DIM icon in the Notification bar , continue with the steps in this procedure.
    • If you see the DIM icon , discontinue the steps in this solution, and then skip to the next solution in this document.
  3. Right-click or tap and hold the bottom left corner of the screen, and then click or tap Task Manager .
  4. In the Services tab, click or tap the Details tab.
  5. Look for the hpqtra08 and hpqste08 processes (services).
    • If the services are available , stop performing the steps in this solution and skip to the next solution in this document.
    • If one or both of the services are not available , restart the computer, and then try scanning again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Uninstall and reinstall the HP software

Follow the steps to uninstall and reinstall the HP software for your connection type.

Step one: Uninstall the software

Follow these steps to remove the print driver and other software.
  1. Disconnect the USB cable from the rear of the printer (if it is connected).
  2. Press the Power button to turn on the printer.
  3. Right-click or tap and hold the bottom left corner of the screen, and then click or tap Programs and Features . A list of currently installed programs opens.
  4. Click or tap your HP printer's name, and then click or tap Uninstall .
  5. Follow the on-screen instructions to uninstall the software.
    What if an error message displays during the uninstall?
    If an error message displays while you are uninstalling the software, follow these steps.
    1. Click or tap OK to close the error message.
    2. Click or tap the bottom left corner of the screen to switch to the Start screen.
    3. Move the mouse or tap the top or bottom right-hand corner of the screen to open the Charms Bar .
    4. Click or tap Settings .
    5. Click or tap Tiles .
    6. Move the slider bar under Show administrative tools to Yes .
    7. Click or tap the bottom left corner of the screen to switch to the Start screen, and then click or tap the Print Management tile.
    8. Double-click or double-tap All Printers .
    9. Find every instance of the printer you are trying to uninstall, right-click or tap and hold the name, and then click or tap Delete .
    10. Close the Print Management window, return to Programs and Features , and then continue uninstalling the remaining printer software.
NOTE:Do not disconnect the printer from the network to uninstall the software.
  1. Right-click or tap and hold the bottom left corner of the screen, and then click or tap Programs and Features . A list of currently installed programs opens.
  2. Click or tap your HP printer's name, and then click or tap Uninstall .
  3. Follow the on-screen instructions to uninstall the software.
    What if an error message displays during the uninstall?
    If an error message displays while you are uninstalling the software, follow these steps.
    1. Click or tap OK to close the error message.
    2. Click or tap the bottom left corner of the screen to switch to the Start screen.
    3. Move the mouse or tap the top or bottom right-hand corner of the screen to open the Charms Bar .
    4. Click or tap Settings .
    5. Click or tap Tiles .
    6. Move the slider bar under Show administrative tools to Yes .
    7. Click or tap the bottom left corner of the screen to switch to the Start screen, and then click or tap Print Management .
    8. Click or tap All Printers .
    9. Find every instance of the printer you are trying to uninstall, right-click or tap and hold the name, and then click or tap Delete .
    10. Close Print Management , return to Programs and Features , and then continue uninstalling the remaining printer software.

Step two: Reinstall the software

Follow these steps to download and install the most current Full Feature software package available for your printer.
Video of downloading and installing the Full Feature software with a USB connection
The following video demonstrates how to download and install the Full Feature software with a USB connection in Windows 8.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
Video of downloading and installing the Full Feature software with a wireless connection
The following video demonstrates how to download and install a Full Feature driver with a wireless connection in Windows 8.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. Disconnect the USB cable or the Ethernet cable from the printer, depending on your connection type.
    NOTE:If the printer connects to the network wirelessly, you can leave it connected during the installation.
  2. Turn the printer on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers .
  4. Check the instructions on the page, and then click or tap the Plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your printer in the window
      1. Type your printer model in the window.
      2. Click or tap Next . If necessary click or tap your model in a list of similar printers.
      3. Click or tap Software and Driver Downloads .
      4. Click or tap the drop-down arrow ( ), and then click or tap your operating system.
      5. Click or tap Next , and then continue to the next step.
      If prompted to select your operating system
      1. Click or tap the drop-down arrow ( ), and then click or tap your operating system.
      2. Click or tap Next , and then continue to the next step.
  5. Click or tap Driver , and then click or tap the driver that you want to download.
  6. Read through the description, details, and specifications. You can also click or tap View directions for complete download instructions.
  7. Click or tap Download .
  8. Click or tap Save in the Notification bar to download the software.
    NOTE:The software file automatically saves to the Downloads folder on your computer. If you want to install it at a later time, right-click or tap and hold the bottom left corner of the screen, click or tap File Explorer , and then click or tap Downloads to access the file.
  9. When the download completes, click or tap Run in the Notification bar.
  10. Click or tap Yes in the User Account Control window, and then wait while the installer extracts the files.
  11. In the software installer window, follow the instructions to complete the installation.
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Start here: Check the software

Before you can scan directly from the printer control panel, you must have the printer's Full Feature software package installed on your computer .
If you know you already have the Full Feature software package, continue to the solutions in this document.
The Full Feature software for your printer includes the printer driver plus the HP Utility printer management software, and HP Photosmart Studio imaging software.
If you know that you did not install the Full Feature software package, skip directly to the steps in this document to uninstall and then reinstall the software.

Solution one: Check the Printers list and connections

Follow these steps to troubleshoot the connection between the printer and computer.
  1. Try printing a document from an application on your computer.
    • If you can print successfully, skip now to the next solution.
    • If you cannot print, continue with the steps in this solution.
  2. Make sure that the printer appears in the Print & Fax folder.
    1. On the upper-left corner of the computer desktop, click the Apple menu icon ( ), and then click System Preferences on the drop-down menu.
    2. Click Print & Fax to open the Printers list.
      If the printer appears in the list, continue to the next step in this solution.
      If the printer does not appear in the list, follow these steps:
      Click the Add button ( ), select your HP printer from the list, and then click Add . After a few seconds, the printer displays in the Printers list.
      Try printing again. If you still cannot print, continue to the next step in this solution.
  3. Check the connection between the computer and the printer:
      USB connection :
      Make sure that the cable is plugged in securely. If you are using a hub or docking station, disconnect the USB cable from the hub or docking station and connect it directly to the computer.
      Wired network connection :
      Make sure that you are using an Ethernet cable (not a telephone cable), and that it connects securely to the printer and wired access point.
      Wireless network connection :
      Make sure that the printer is on the network. You might need to re-add the printer to the network. For general wireless setup information, go to the HP Wireless Printing Center . If you need specific wireless installation instructions for your printer, click the Support & Drivers tab on the HP website home page, type your printer number, and then click Getting started on the printer support page.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Restart and reset

Follow these steps to restart your computer and reset the printer.
  1. Restart your computer.
  2. With the printer turned on, unplug the power cord from the rear of the printer.
  3. Unplug the power cord from the electrical outlet.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the printer, and then reconnect the power cord to the electrical outlet.
  6. If the printer does not automatically turn on, press the Power button ( ).
  7. Wait a couple of minutes to make sure that the printer is ready, and then Try scanning again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Uninstall and reinstall the software

Follow these steps to uninstall and then reinstall the HP software.
IMPORTANT: If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the HP printer now.

Step one: Run the HP Uninstaller

Follow these steps to remove the print driver and other software from your computer.
  1. From the computer desktop, double-click the Macintosh HD , and then click Applications .
  2. Click the Hewlett-Packard folder.
  3. Double-click the HP Uninstaller , and then click Continue .
  4. Select the printer to uninstall, and then click Uninstall .
  5. When prompted, type the Administrator name and Password, and then click OK .
  6. From the Macintosh HD menu, click Users .
  7. Click the correct user name.
  8. Click Library .
  9. Click Preferences .
  10. Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
  11. Close out of Preferences .
  12. Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    NOTE:By clicking OK , all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK .

Step two: Repair disk permissions

  1. From Macintosh HD , click Applications .
  2. Click Utilities .
  3. Double-click Disk Utility .
  4. Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
  5. Make sure that you are on the First Aid tab, and then click the Repair Disk Permissions button at the bottom of the window.
  6. When the disk permissions repair process is complete, restart your computer.

Step three: Download and install the latest software

Follow these steps to download and then install the most current Full Feature software package available for your printer.
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
      If prompted to enter your product in the window .
      1. Type your product number in the window.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Continue to the next step.
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  6. Click More Info , and then read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . This option allows you to install the software at any time after the download completes.
  8. Click Save , and then browse to the location on your computer where you want to save the file.
  9. Click Save . The software downloads to your computer.
    Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
  10. Browse to where you saved the file, and then double-click the file to start the installation.
  11. Follow the on-screen instructions to complete the installation.

Step four: Try the scan again

After successful installation, Try scanning again.
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Start here: Check the software

Before you can scan directly from the printer control panel, you must have the printer's Full Feature software package installed on your computer .
If you know you already have the Full Feature software package, continue to the solutions in this document.
The Full Feature software for your printer includes the printer driver plus the HP Utility printer management software, and HP Scan imaging software.
If you know that you did not install the Full Feature software package, OR if you installed with the drivers built into Mac OS X 10.6 or OS X 10.7, here are your options:

  • To install the Full Feature software for access to all of your printer features, skip directly to the steps in this document to uninstall and then reinstall the software.
  • To scan immediately (or if you prefer not to install the Full Feature software at this time), click here to scan in Mac OS X v10.6 , or click here to scan in OS X v10.7 .

Solution one: Check the printers list and connections

Follow these steps to troubleshoot the connection between the printer and computer.

Step one: Check the printers list

  1. Try printing a document from an application on your computer.
    • If you can print successfully, skip now to the next solution.
    • If you cannot print, continue with the steps in this solution.
  2. Make sure that the printer appears in the Print & Fax or Print & Scan folder.
    1. On the upper-left corner of the computer desktop, click the Apple menu icon ( ), and then click System Preferences on the drop-down menu.
    2. Click Print & Fax in Mac OS X 10.6, or Print & Scan in OS X 10.7 to open the Printers list.
      If the printer appears in the list, continue to the next step in this solution.
      If the printer does not appear in the list, follow these steps:
      Click the Add button ( ), select your HP printer from the list, and then click Add . After a few seconds, the printer displays in the Printers list.
      Try printing again. If you still cannot print, continue to the next step in this solution.

Step two: Check the printer and computer connection

Follow the steps for your connection type to check the connection between the computer and the printer.
Make sure that the cable is plugged in securely. If you are using a hub or docking station, disconnect the USB cable from the hub or docking station and connect it directly to the computer.
Make sure that you are using an Ethernet cable (not a telephone cable), and that it connects securely to the printer and wired access point.
Make sure that the printer is on the network. You might need to re-add the printer to the network. For general wireless setup information, click the following link to visit HP's Wireless Printing Center. If you need specific wireless installation instructions for your printer, click the Support & Drivers tab on the HP website home page, type your printer number, and then click Getting started on the printer support page.
Wireless Printing Center IconVisit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Restart and reset

Follow these steps to restart your computer and reset the printer.
  1. Restart your computer.
  2. With the printer turned on, unplug the power cord from the rear of the printer.
  3. Unplug the power cord from the electrical outlet.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the printer, and then reconnect the power cord to the electrical outlet.
  6. If the printer does not automatically turn on, press the Power button ( ).
  7. Wait a couple of minutes to make sure that the printer is ready, and then Try scanning again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Uninstall and reinstall the software

Follow these steps to uninstall and then reinstall the HP software.
IMPORTANT: If your printer connects to the computer with a USB cable or Ethernet cable, disconnect the cable from the HP printer now.

Step one: Uninstall the printer software

Choose the method you originally used to install the printer software, and then follow the steps to remove the print driver and other software.
    I used the CD to install the printer software, or I downloaded and installed the Full Feature software from HP.com
    1. From the computer desktop, double-click the Macintosh HD , and then click Applications .
    2. Click the Hewlett-Packard folder.
    3. Double-click the HP Uninstaller , and then click Continue .
    4. Select the printer to uninstall, and then click Uninstall .
    5. When prompted, type the Administrator name and Password, and then click OK .
    6. From the Macintosh HD menu, click Users .
    7. Click the correct user name.
    8. Click Library .
    9. Click Preferences .
    10. Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    11. Close out of Preferences .
    12. Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
      NOTE:By clicking OK , all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK .
    I used Apple Software Updates to install the printer software
    1. From the computer desktop, double-click the Macintosh HD icon.
    2. Double-click the Library folder.
    3. Double-click the Printers folder.
    4. Right-click the HP folder, and then select Move to Trash .
    5. When prompted, type the Administrator name and Password for the computer, and then click OK . Wait for authentification to complete.
    6. Double-click the PPDs folder.
    7. Double-click the Contents folder.
    8. Double-click the Resources folder.
    9. Locate your printer in the printer list, and then right-click on your printer and select Move to Trash .
    10. When prompted, type the Administrator name and Password for the computer, and then click OK . Wait for authentification to complete.
    11. Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
      NOTE:By clicking OK , all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK .
    12. On the upper-left corner of the computer desktop, click the Apple menu icon ( ), and then click System Preferences on the drop-down menu.
    13. Double-click Print & Fax for Mac OS X 10.6, or Print & Scan for OS X 10.7.
    14. In the Printers list, click your HP printer, and then click the Minus button ( ) to delete it.

Step two: Repair disk permissions

  1. From Macintosh HD , click Applications .
  2. Click Utilities .
  3. Double-click Disk Utility .
  4. Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
  5. Make sure that you are on the First Aid tab, and then click the Repair Disk Permissions button at the bottom of the window.
  6. When the disk permissions repair process is complete, restart your computer.

Step three: Download and install the latest software

Follow these steps to download and then install the most current Full Feature software package available for your printer.
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
      If prompted to enter your product in the window .
      1. Type your product number in the window.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Continue to the next step.
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  6. Click More Info , and then read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . This option allows you to install the software at any time after the download completes.
  8. Click Save , and then browse to the location on your computer where you want to save the file.
  9. Click Save . The software downloads to your computer.
    Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
  10. Browse to where you saved the file, and then double-click the file to start the installation.
  11. Follow the on-screen instructions to complete the installation.

Step four: Try the scan again

After successful installation, Try scanning again.
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Start here: Check the software

Before you can scan directly from the printer control panel, you must have the printer's Full Feature software package installed on your computer .
If you know you already have the Full Feature software package, continue to the solutions in this document.
The Full Feature software for your printer includes the printer driver plus the HP Utility printer management software, and HP Scan imaging software.
If you know that you did not install the Full Feature software package, OR if you installed with the drivers built into OS X v10.8 Mountain Lion, here are your options:

Solution one: Check the printers list and connections

Follow these steps to troubleshoot the connection between the printer and computer.
  1. Try printing a document from an application on your computer.
    • If you can print successfully, skip now to the solution to restart and reset.
    • If you cannot print, continue with the steps in this solution.
  2. Make sure that the printer displays in the Print & Scan folder.
    1. On the upper-left corner of the computer desktop, click the Apple menu icon ( ), and then click System Preferences on the drop-down menu.
    2. Click Print & Scan to open the Printers list.
      If the printer is in the list, continue to the next step in this solution.
      If the printer is not in the list, follow these steps:
      Click the Add button ( ), select your HP printer from the list, and then click Add . After a few seconds, the printer displays in the Printers list.
      Try printing again. If you still cannot print, continue to the next step in this solution.
  3. Check the connection between the computer and the printer:
      USB connection :
      Make sure that the cable is plugged in securely. If you use a hub or docking station, disconnect the USB cable from the hub or docking station, and then connect it directly to the computer.
      Wired network connection :
      Make sure that you use an Ethernet cable (not a telephone cable) and that it connects securely to the printer and wired access point.
      Wireless network connection :
      Make sure that the printer is on the network. You might need to re-add the printer to the network. For general wireless setup information, go to the HP Wireless Printing Center . If you need specific wireless installation instructions for your printer, click the Support & Drivers tab on the HP website home page, type your printer number, and then click Getting started on the printer support page.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Restart the computer and the printer

Follow these steps to restart your computer and reset the printer.
  1. Restart your computer.
  2. With the printer turned on, unplug the power cord from the rear of the printer.
  3. Unplug the power cord from the electrical outlet.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the printer, and then reconnect the power cord to the electrical outlet.
  6. If the printer does not automatically turn on, press the Power button ( ).
  7. Wait a couple of minutes to make sure that the printer is ready, and then Try scanning again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Uninstall and reinstall the software

Follow these steps to uninstall, and then reinstall the HP software.

Step one: Uninstall the printer software

You might encounter installation issues if an earlier version of the printer software is installed on the Mac. Click the plus sign ( ) for steps to uninstall the software, depending on how you previously installed it.
  1. Open Finder , and then click Applications in the left pane.
  2. Click the Hewlett-Packard folder, and then double-click HP Uninstaller .
    NOTE:If the Hewlett-Packard folder is not listed in Applications, continue to the next method to uninstall software downloaded from Apple Software Update.
  3. Follow the instructions to uninstall the software. Repeat these steps until the Hewlett-Packard folder is no longer listed in Applications.
  1. Click your Desktop background so that the Menu bar displays Finder next to the Apple icon ( ).
  2. From the menu bar, click Go , then click Go to folder .
  3. Type /Library , and then click Go .
  4. Open the Printers folder.
  5. Open the PPDs folder.
  6. Open the Contents folder.
  7. Open the Resources folder, and then delete any items that begin with HP .

Step two: Repair disk permissions

  1. From Macintosh HD , click Applications .
  2. Click Utilities .
  3. Double-click Disk Utility .
  4. Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
  5. Make sure that you are on the First Aid tab, and then click the Repair Disk Permissions button at the bottom of the window.
  6. When the disk permissions repair process is complete, restart your computer.

Step three: Install the software

Choose one of the following methods to install the software.
Important : If your printer connects to the computer with a USB or Ethernet cable, disconnect the cable from the printer now.
Follow these steps to download the software from the HP website. HP recommends this installation method for all new and older printers.
NOTE:If the software for your printer is unavailable to download from the HP website, see the steps in this document to install the software using Apple Software Update.
  1. Turn on the printer.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
      If prompted to enter your product in the window .
      1. Type your printer number in the window.
      2. Click Next . If necessary click your model in a list of similar printers.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Click Next , and then continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next , and then continue to the next step.
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click the option that you want to download.
    A page displays with more information about that option and the specific items that it includes.
    NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your printer features.
  7. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer.
    Figure 22: Example of a downloaded file
    Example of a downloaded file.
  8. Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the printer name.
    Figure 23: Example of a disk image file
    Example of a disk image file.
  9. Double-click the disk image file.
  10. Double-click the HP Installer icon.
    The HP Installer program opens.
  11. When prompted, select your printer, and then click OK .
  12. Follow the on-screen instructions to complete the installation.
Important : Depending on the release date of your printer, the software CD that shipped with your printer might not be supported in Mountain Lion. To make sure that you install the most current software, HP recommends that you download and install the software from HP Software & Driver Downloads.
  1. Insert the Macintosh product CD into the CD drive of the computer. The HP Installer program opens.
    NOTE:If the installer does not open automatically, double-click the CD icon on the desktop to open the installer.
  2. When prompted, select your HP product, and then click OK .
  3. Follow the on-screen instructions to complete the installation.

Step four: Try the scan again

After successful installation, Try scanning again.
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .

    HP Officejet J4660 All-in-One Printer

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