Jump to content

HP Photosmart C4795 All-in-One Printer support

HP Solution Center Software Frequently Asked Questions (FAQs)

  • PrintPrint
This document applies to the HP Solution Center software that came with select HP printers manufactured prior to 2011.
Get answers to frequently asked questions about HP's Solution Center software.
HP Solution Center is the main software program that you use to control and maintain your HP printer.
HP Solution Center is part of the full feature software and driver package that originally came with the printer (on discs). HP Solution Center acts as a central point of access for tasks such as scanning, printing, and copying, and provides links to useful HP sites.
Figure 1: Example of the HP Solution Center window
Image: Example of the HP Solution Center window
HP Solution Center is part of the full feature software and driver package available for download on the HP website. The software has limited availability based on the age of your printer.
Follow these steps to install the full feature software which includes HP Solution Center.
NOTE:To make sure that HP Solution Center installs on your computer, select the Typical (Recommended) type of installation when prompted by the software installer. If you choose a Minimum type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the software to your computer.
HP Solution Center is not available for Mac computers. The full feature software offers your printer similar features.
If you installed the full feature version of your printer's software, HP Solution Center was installed automatically and should be available.
Check whether HP Solution Center displays in the list of installed programs:
  • Windows 8: Right-click the Start button () or the lower left corner of the screen, click Search, and then type Solution Center in the Search box.
  • Windows 7 and Windows Vista: Click the Windows icon (), click All Programs, and then click the HP folder.
  • Windows XP: Click Start (), click All Programs, and then click the HP folder.
If you still cannot find HP Solution Center, the full feature software was not installed, your printer software was uninstalled, or a basic driver might have been downloaded and installed from the web. You need to install the software from the original installation disc or a full feature software download from the HP website (not available for printers produced prior to 2011).
HP Printer Assistant replaced HP Solution Center for new printers in 2011. HP Printer Assistant is available when you install the full feature driver and contains similar functionality as HP Solution Center.
Figure 2: Example of the HP Printer Assistant window
Example of the HP Printer Assistant window
You must reinstall HP Solution Center.
NOTE:If you upgraded Windows and downloaded the full feature software, some features might not be available, including HP Solution Center.
No. You must download the full feature software to install HP Solution Center.
Follow the instructions below for your computer's Operating System.
Use one of the following methods to install HP Solution Center.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.
The HP Printer Install Wizard quickly and easily finds the best Windows 8 print driver for your printer. To save time, try using this automated tool instead of the other installation methods in this document. Click the following link to download and run the HP Printer Install Wizard.
NOTE:The HP Printer Install Wizard is not available for all printers.
Link to toolFile size
HP Printer Install Wizard > 1MB
Video of downloading and running the HP Printer Install Wizard
The following video demonstrates how to download and run the HP Printer Install Wizard.
NOTE:This video shows the Windows 8 operating system and the HP ENVY 100 (D410a) e-All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to download and run the HP Printer Install Wizard are the same.
HP Solution Center is part of the full feature software and driver package available for download on the HP website. Follow these steps to install the software.
NOTE:HP suggests that you select the Recommended type of installation when prompted by the software installer. This ensures that HP Solution Center installs. If you choose a Custom type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
Video of downloading and installing the full feature software
The following video demonstrates how to download and install the Full Feature software with a USB connection in Windows 8.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the software to your computer.
Use one of the following options to install HP Solution Center.
It might be possible to add HP Solution Center from the printer CD. Use this option only if the following conditions are true:
  • You originally installed the software with the printer CD, not a download.
  • You omitted software component(s) during the installation.
  • You did not download more current software from the HP Web site after you first installed the printer.
If your situation meets these conditions, continue with the following steps to add the software from the printer CD:
  1. Turn the printer on.
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click the Windows icon (), click Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  3. Click the option to install more software.
  4. Select the HP Solution Center component.
  5. Follow the on-screen instructions to complete the installation process.
HP Solution Center is part of the full feature software and driver package available for download on the HP website. Follow these steps to install the software.
NOTE:HP suggests that you select the Recommended type of installation when prompted by the software installer. This ensures that HP Solution Center installs. If you choose a Custom type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the software to your computer.
Use one of the following options to install HP Solution Center.
It might be possible to add HP Solution Center from the printer CD. Use this option only if the following conditions are true:
  • You originally installed the software with the printer CD, not a download.
  • You omitted software component(s) during the installation.
  • You did not download more current software from the HP Web site after you first installed the printer.
If your situation meets these conditions, continue with the following steps to add the software from the printer CD:
  1. Turn the printer on.
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click the Windows icon (), click Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  3. Click the option to install more software.
  4. Select the HP Solution Center component.
  5. Follow the on-screen instructions to complete the installation process.
HP Solution Center is part of the full feature software and driver package available for download on the HP website. Follow these steps to install the software.
NOTE:HP suggests that you select the Recommended type of installation when prompted by the software installer. This ensures that HP Solution Center installs. If you choose a Custom type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the software to your computer.
Use one of the following methods to install HP Solution Center.
It might be possible to add HP Solution Center from the printer CD. Use this option only if the following conditions are true:
  • You originally installed the software with the printer CD, not a download.
  • You omitted software component(s) during the installation.
  • You did not download more current software from the HP Web site after you first installed the printer.
If your situation meets these conditions, continue with the following steps to add the software from the printer CD:
  1. Turn the printer on.
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click Start, click My Computer, and then double-click the CD drive.
  3. Click the option to install more software.
  4. Select the HP Solution Center component.
  5. Follow the on-screen instructions to complete the installation process.
HP Solution Center is part of the full feature software and driver package available for download on the HP website. Follow these steps to install the software.
NOTE:HP suggests that you select the Typical (Recommended) type of installation when prompted by the software installer. This ensures that HP Solution Center installs. If you choose a Minimum type of installation, read the description of each software component carefully to avoid unintended loss of printer functionality.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the software to your computer.
HP Photosmart C4795 All-in-One Printer

More for this product

HP Support forums

Find solutions and collaborate with others on the HP Support Forum