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HP LaserJet Pro CP1025nw Color Printer Troubleshooting

Replacing Print Cartridges

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Introduction

This document contains steps to make sure that the new print cartridge is compatible with your HP product, and to replace an old print cartridge with a new one.

Replacing print cartridges

Follow these steps to replace a print cartridge.

Video of replacing a print cartridge

The following video demonstrates how to replace a print cartridge.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Check print cartridge compatibility

Before unpacking a new print cartridge, make sure that it is compatible with your HP product.
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.

Step two: Replace a print cartridge

CAUTION:If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
  1. Press the Power button ( ) to turn on the product.
  2. Close the print cartridge and rear doors, if they are not already closed.
    Figure 1: Close the print cartridge door
    Image: Close the print cartridge door.
    Figure 2: Close the rear door
    Image: Close the rear door.
  3. On the control panel, press the Print Cartridge button ( ) that corresponds to the print cartridge you want to replace. The product makes noises while the print cartridge carousel rotates.
    CAUTION:Wait until the Print Cartridge light ( ) stops flashing and the rotation sounds stop before proceeding to the next step.
    Figure 3: Press the print cartridge button
    Image: Press the print cartridge button.
  4. Open the print cartridge door.
    Figure 4: Open the print cartridge door
    Image: Open the print cartridge door.
  5. Grasp the handle on the print cartridge and then pull the print cartridge straight out to remove it. Put the old print cartridge aside.
    Figure 5: Remove the old print cartridge
    Image: Remove a print cartridge.
  6. Remove the new print cartridge from the packaging.
    Figure 6: Remove the print cartridge from its packaging
    Image: Remove the print cartridge from its packaging.
  7. Place the old print cartridge in the bag and box for recycling.
    Figure 7: Recycle the old print cartridge
    Image: Recycle the old print cartridge.
  8. Grasp both sides of the new print cartridge, and then gently rock the print cartridge to distribute the toner evenly inside.
    CAUTION:To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the roller on the print cartridge.
    Figure 8: Gently rock the print cartridge
    Image: Gently rock the print cartridge.
  9. Remove the protective tape from the new print cartridge. Put the tab in the print cartridge box to return for recycling.
    Figure 9: Remove and recycle the protective tape
    Image: Remove and recycle the protective tape.
  10. Remove the protective shielding from the new print cartridge.
    Figure 10: Remove the shield
    Image: Remove the shield.
  11. Grasp the print cartridge by the center handle, and then insert the print cartridge into the correct slot.
    Figure 11: Insert the print cartridge into the correct slot
    Illustration: Insert the print cartridge into the correct slot.
    Tip:
    Make sure that the color label on the print cartridge matches the color label in the carousel slot.
  12. Close the print cartridge door.
    When you close the print cartridge door, the Print Cartridge, Ready, and Attention lights flash. Allow up to three minutes for the product to calibrate.
    Figure 12: Close the print cartridge door
    Image: Close the print cartridge door.
  13. Repeat these steps for each print cartridge that you want to replace. Make sure you reinsert each print cartridge in its correct slot on the carousel.