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HP LaserJet Pro CP1525nw Color Printer Troubleshooting

The Attention Light Blinks and a 'Paper Jam' Message Displays on the Control Panel

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Issue

A 'Paper jam ' error message displays on the control panel. The Attention light ( ) blinks.
NOTE:Paper jam messages can be true or false. The product might report a paper jam when there is no paper jam. The following steps resolve both true and false paper jam messages.
Paper jams can occur in multiple locations in the product.
Figure 1: Jam locations
Illustration: Paper jam locations on the product.
1 - Output tray
2 - Rear door
3 - Input trays
Show all | Hide all
The following recommendations help prevent recurring paper jams in your HP product.
  • Do not overfill the input tray.
  • When you load new paper in the input tray, remove any paper that is already in the input tray, tap the stack of new paper on a flat surface to align the edges, and then load the new paper.
  • Adjust the paper width and length guides snugly against the paper.
  • Make sure that the input tray is securely in place.
  • Do not add or remove paper to or from the input tray while the product is printing.
  • Do not fan the paper before loading. Fanning causes static electricity, which makes the pages stick together.
  • Use only HP-recommended paper types and sizes.
  • Do not let paper stack up in the output tray. The paper type and the amount of toner used affect the output tray capacity.
  • Do not open the print cartridge door during a print job.
  • Make sure that the power cord is firmly connected to both the product and the power supply.
  • Do not print on paper that is damaged or has foreign objects attached to it, such as staples or paper clips.
  • Store the paper flat in its moisture proof wrapping in an environment that is not too humid or too dry.
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam.
Follow these steps to turn on the Jam Recovery feature.
  1. Open ToolboxFX.
      Windows XP
      Click Start , click All Programs , click HP , click your product, and then click HP ToolboxFX .
      Windows Vista
      Click the Windows icon ( ), click All Programs , click HP , click your product, and then click HP ToolboxFX .
      Windows 7
      Click the Windows icon ( ), click All Programs , click HP , click your product, and then click HP ToolboxFX .
  2. Click the Plus sign ( ) next to Device Settings or System Settings , and then click System Setup .
  3. Next to Jam Recovery , click On from the drop-down list.
  4. Click Apply at the bottom of the page.
  IMPORTANT: You must follow these solutions in the order presented to resolve the issue.
CAUTION:Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric .Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.When you remove jammed paper, pull it straight out of the product. Pulling out jammed paper at an angle can damage the product.

Step one: Remove any loose paper first

CAUTION:Do not try to remove jammed paper at this stage.
  1. Open the Tray 1 door and pull out Tray 2.
    Figure 2: Open Tray 1 door and pull out Tray 2
    Image: Open Tray 1 door and pull out Tray 2.
  2. Remove all loose paper from Tray 2.
  3. Remove all loose paper from the output tray.

Step two: Clear the jam

Follow these steps to clear the jam from the product area indicated in the control panel error message.
  1. If you can see jammed paper in Tray 1, remove the jammed paper by pulling it straight out. Grasp the paper with both hands where it is most visible, including the middle.
    CAUTION:Do not pull up on the jammed paper. Be sure to pull it straight out.
    Figure 3: Pull the jammed paper straight out from Tray 1
    Image: Pull out the jammed paper from Tray 1.
  2. If you cannot see the jammed paper, open the Tray 1 door, and then pull out Tray 2.
    Figure 4: Open Tray 1 door and pull out Tray 2
    Image: Open Tray 1 door and pull out Tray 2.
  3. Push down the two tabs located on either side of Tray 1 to lower it.
    Figure 5: Push down the Tray 1 tabs
    Image: Push down the Tray 1 tabs.
  4. Remove the jammed paper by pulling it straight out from Tray 1. Grasp the paper with both hands where it is most visible, including the middle.
    CAUTION:Do not pull up on the jammed paper. Be sure to pull it straight out.
    Figure 6: Pull the jammed paper straight out from Tray 1
    Image: Pull out the jammed paper from Tray 1.
  5. Push up the two tabs to raise Tray 1. Make sure that the tray clicks into place.
    Figure 7: Push up the two tabs to raise Tray 1
    Image: Push up the two tabs to raise Tray 1.
  6. Close the Tray 1 door, and then insert Tray 2 all the way into the product.
    Figure 8: Close the Tray 1 door and insert Tray 2
    Image: Close the Tray 1 door and insert Tray 2.
  7. Press OK to continue printing.
  1. Open the Tray 1 door and pull out Tray 2.
    Figure 9: Open Tray 1 door and pull out Tray 2
    Image: Open Tray 1 door and pull out Tray 2.
  2. Remove the jammed paper by pulling it straight out from Tray 2. Grasp the paper with both hands where it is most visible, including the middle.
    CAUTION:Do not pull up on the jammed paper. Be sure to pull it straight out.
    Figure 10: Pull the jammed paper straight out from Tray 2
    Image: Pull out the jammed paper from Tray 2.
  3. Close the Tray 1 door, and then insert Tray 2 all the way into the product.
    Figure 11: Close the Tray 1 door and insert Tray 2
    Image: Close the Tray 1 door and insert Tray 2.
  4. Press OK to continue printing.
  1. Open the rear door to access the fuser.
    Figure 12: Open the rear door
    Image: Open the rear door.
  2. With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the fuser.
    CAUTION:Do not pull up on the jammed paper. Be sure to pull it straight out.
    Figure 13: Pull jammed paper straight out of the fuser
    Image: Remove jammed paper from the fuser.
  3. Close the rear door.
    Figure 14: Close the rear door
    Image: Close the rear door.
  1. With both hands, grasp the paper where it is most visible, including the middle. Carefully pull the paper straight out of the output tray.
    CAUTION:Do not pull up on the jammed paper. Be sure to pull it straight out.
    Figure 15: Remove the jam from the output tray
    Image: Remove the jam from the output tray.
  2. Open, and then close, the rear door to clear the paper jam error message.
    Figure 16: Open and close the rear door to clear the error message
    Image: Open and close the rear door.

Step three: Print a configuration report

Print a configuration report to test the product hardware.
  1. Load plain white paper into Tray 2.
  2. On the product control panel, press OK , and then press OK again to select Reports .
  3. Press the Right Arrow button ( ) to scroll to and select Config Report .
  4. Press OK to print the configuration report.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Reset the printer, check the print settings, and print a configuration report

Step one: Reset the printer

  1. Press the Power switch to turn off the product.
  2. Wait 30 seconds.
  3. Press the Power switch to turn on the product.

Step two: Check print settings

Follow these steps to check and adjust print settings to match the loaded paper.
NOTE:The steps can vary depending on the software program.
  1. From the File menu in the software program, click Print .
  2. In the Print dialog box, click Properties .
  3. Check the settings on the Paper/Quality tab, change them if necessary, and then click OK .
  4. Try printing again.

Step three: Print a configuration report

Printing a configuration report verifies if the hardware functions correctly.
  1. Load plain white paper into Tray 2.
  2. On the product control panel, press OK , and then press OK again to select Reports .
  3. Press the Right Arrow button ( ) to scroll to and select Config Report .
  4. Press OK to print the configuration report.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
During the printing process, paper, toner, and dust particles can accumulate inside the product and might cause paper jams. Follow these steps to print a cleaning page and a configuration report.

Step one: Print a cleaning page

  1. On the product control panel, press OK .
  2. Press the Right Arrow button ( ) to scroll to and select Service , and then press OK .
  3. Press the Right Arrow button ( ) to scroll to and select Cleaning Page .
  4. Press OK to begin the cleaning process.
    The product processes a single page, and then returns to the Ready state when the cleaning process ends.

Step two: Print a configuration report

Printing a configuration report verifies if the hardware functions correctly.
  1. Load plain white paper into Tray 2.
  2. On the product control panel, press OK , and then press OK again to select Reports .
  3. Press the Right Arrow button ( ) to scroll to and select Config Report .
  4. Press OK to print the configuration report.

Solution four: Service the printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , click here to view additional printer support options starting as low as $20.