Jump to content
HP Customer Support

HP LaserJet Pro CP1025nw Color Printer Troubleshooting

Blinking Lights

  • PrintPrint
  • Share

Introduction

The lights on the product control panel indicate the product status. These lights can be on, off, or blinking, depending on the status of the product. The lights can all blink in distinct patterns to indicate the product status or potential error conditions.
NOTE:This document describes the light patterns on your product as blinking or flashing lights. In this document, "flashing" means the same as "blinking."
Figure 1: HP LaserJet Pro CP1025 and CP1025nw control panel lights and buttons
Image of the control panel lights and buttons.
1. Wireless button and light
2 to 5. Cartridge buttons and lights
6. Attention light
7. Ready light
8. Resume button
9. Cancel button

Blinking lights

The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
NOTE:There might be more than one solution for some blinking lights patterns. After you find the pattern that matches your blinking lights pattern, try each solution to resolve the issue.
Issue: All lights off
Image: All lights off.
Show all | Hide all
All the lights are off. The product is in the Auto-on/Auto-Off mode or is turned off.
Press the Power button ( ) to deactivate the Auto-on/Auto-Off mode or to turn on the product.
Issue: Attention and Ready lights cycling
Image: Attention and Ready lights cycling.
The status lights cycle during the formatter initialization (startup) period or when the product processes a cleaning page.
No action is required. Wait for the initialization period to end. The product enters ready state when the initialization period finishes.
Issue: Ready light on
Image: Ready light on.
The product is in the ready state.
No action is required. The product is ready to receive a print job.
Issue: Ready light blinking
Image: Ready light blinking.
The product is receiving or processing data.
No action is required. The product is receiving or processing a print job.
Issue: Attention light blinking and Ready light on
Image:
The product is in manual-feed mode, or it is waiting to print the second side of a duplex print job.

Solution one: Load paper

When manual feed mode is turned on, load the paper one sheet at a time.
  1. Slide the paper length and paper width guides to their outermost positions.
  2. Load the sheet of paper in the input tray. Slide the paper forward until it stops.
    Figure 2: Load the sheet of paper
    Image: Load the sheet of paper.
  3. Slide the paper length and paper width guides inward until they stop at the edges of the paper.
    Figure 3: Slide the paper guides inward
    Image: Slide the paper guides inward.
  4. Press the Resume button ( ) to finish the print job.

Solution two: Print the second side of a duplex print job

After the first side of your duplex print job prints, follow these steps.
  1. Follow the instructions on the computer screen before placing the output stack in the input tray to print the other side.
  2. Remove any paper that is left in tray 1.
  3. Retrieve the printed stack from the output tray. Maintain the paper orientation, and then load the stack into the input tray.
    Figure 4: Reload the paper
    Image: Reload the paper.
  4. Press the Resume button ( ) to finish the print job.
Issue: Attention light blinking
Image: Attention light blinking.
The input tray is empty or there is a paper jam.

Solution one: Load paper

Video of loading the paper

The following video demonstrates how to load paper.
Follow these steps to load large paper. For detailed steps on loading envelopes, see Loading Paper and Envelopes (c02485647) (in English).
  1. Slide the paper length and width guides to their outermost positions.
  2. Load plain white paper in the input tray. Slide the paper forward until it stops.
    Figure 5: Load plain white paper
    Image: Load plain white paper.
    NOTE:Do not overload the tray. Make sure that the stack of paper fits within the tray and is no higher than the top of the guides.
  3. Slide the paper length and width guides inward until they stop at the edges of the paper.
    Figure 6: Slide paper guides inward
    Image: Slide paper guides inward.

Solution two: Clear a paper jam

CAUTION:Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric .Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.When you remove jammed paper, pull it straight out of the product. Pulling jammed paper out at an angle can damage the product.

Video of resolving a paper jam

The following video demonstrates how to resolve a paper jam.

Step one: Remove any loose paper first

Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Step two: Clear the jam from the output tray

With both hands, grasp the visible edge of the jammed paper. Carefully pull the paper straight out of the output tray.
Figure 7: Clear the jam from the output tray
Image: Clear the jam from the output tray.

Step three: Clear the jam from the back of the printer

  1. Turn the product around, and then open the rear door.
    Figure 8: Open the rear door
    Image: Open the rear door.
  2. With both hands, grasp the visible edge of the jammed paper. Carefully pull the paper straight out of the output tray.
    Figure 9: Clear the jam from the rear of the product
    Image: Clear the jam from the rear of the product.
  3. Close the rear door.
    Figure 10: Close the rear door
    Image: Close the rear door.

Step four: Clear the jam from the input tray

  1. With both hands, grasp the visible edge of the jammed paper. Carefully pull the paper straight out of the output tray.
    Figure 11: Clear the jam from the input tray
    Image: Clear the jam from the input tray.

Step five: Reset the product

Open and close the print cartridge door to reset the product.
Figure 12: Open and close the print cartridge door
Image: Open and close the print cartridge door.
NOTE:Loose toner might remain in the product after a jam. This problem typically resolves itself after the product prints a few sheets.

Step six: Reload plain paper

  1. Slide the paper length and width guides to their outermost positions.
  2. Load plain white paper in the input tray. Slide the paper forward until it stops.
    Figure 13: Load plain white paper
    Image: Load plain white paper.
    NOTE:Do not overload the tray. Make sure that the stack of paper fits within the tray and is no higher than the top of the guides.
  3. Slide the paper length and width guides inward until they stop at the edges of the paper.
    Figure 14: Slide paper guides inward
    Image: Slide paper guides inward.

Step seven: Print a self-test report

Follow these steps to print a self-test report to test the product hardware.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a self-test report and a supplies status page.
Issue: Attention and Ready lights on
Image: Attention and Ready lights on.
The product has experienced a fatal error from which it cannot recover. Follow the steps below to restart the product.
If the error persists, contact HP customer support.

Solution one: Reset the printer

  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Wait 30 seconds.
  4. Reconnect the power cord to the product.
  5. Press the Power button ( ) to turn on the product.
  6. Wait for the product to start up before proceeding.

Solution two: Service the printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , click here to view additional printer support options starting as low as $20.
Issue: Attention light and Ready light blinking
Image: Attention and Ready light blinking.
There is a paper jam. Follow these steps to clear the jam.
CAUTION:Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric .Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.When you remove jammed paper, pull it straight out of the product. Pulling jammed paper out at an angle can damage the product.

Video of resolving a paper jam

The following video demonstrates how to resolve a paper jam.

Step one: Remove any loose paper first

Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Step two: Clear the jam from the output tray

With both hands, grasp the visible edge of the jammed paper. Carefully pull the paper straight out of the output tray.
Figure 15: Clear the jam from the output tray
Image: Clear the jam from the output tray.

Step three: Clear the jam from the back of the printer

  1. Turn the product around, and then open the rear door.
    Figure 16: Open the rear door
    Image: Open the rear door.
  2. With both hands, grasp the visible edge of the jammed paper. Carefully pull the paper straight out of the output tray.
    Figure 17: Clear the jam from the rear of the product
    Image: Clear the jam from the rear of the product.
  3. Close the rear door.
    Figure 18: Close the rear door
    Image: Close the rear door.

Step four: Clear the jam from the input tray

  1. With both hands, grasp the visible edge of the jammed paper. Carefully pull the paper straight out of the output tray.
    Figure 19: Clear the jam from the input tray
    Image: Clear the jam from the input tray.

Step five: Reset the product

Open, and then close the print cartridge door to reset the product.
Figure 20: Open and close the print cartridge door
Image: Open and close the print cartridge door.
NOTE:Loose toner might remain in the product after a jam. This problem typically resolves itself after the product prints a few sheets.

Step six: Reload plain paper

  1. Slide the paper length and width guides to their outermost positions.
  2. Load plain white paper in the input tray. Slide the paper forward until it stops.
    Figure 21: Load plain white paper
    Image: Load plain white paper.
    NOTE:Do not overload the tray. Make sure that the stack of paper fits within the tray and is no higher than the top of the guides.
  3. Slide the paper length and width guides inward until they stop at the edges of the paper.
    Figure 22: Slide paper guides inward
    Image: Slide paper guides inward.

Step seven: Print a self-test report

Follow these steps to print a self-test report to test the product hardware.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a self-test report and a supplies status page.
Issue: Print Cartridge light blinking
Image: Print Cartridge light blinking.
This blinking lights pattern indicates one of the following conditions:
  • The print cartridge has rotated and is now accessible.
  • A print cartridge is missing or is incorrectly installed.

Solution one: Access the indicated print cartridge

  1. Wait until the Print Cartridge light stops blinking and the rotation sounds stop before opening the print cartridge door.
  2. Open the print cartridge door. You can now access the indicated print cartridge.
    Figure 23: Open the print cartridge door
    Image: Open the print cartridge door.

Solution two: Make sure that all print cartridges are installed correctly

  1. Close the print cartridge and rear doors, if they are not already closed.
    Figure 24: Close the print cartridge door
    Image: Close the print cartridge door.
    Figure 25: Close the rear door
    Image: Close the rear door.
  2. Open the print cartridge door.
    Figure 26: Open the print cartridge door
    Image: Open the print cartridge door.
  3. Grasp the handle on the print cartridge, and then pull the print cartridge straight out to remove it.
    Figure 27: Remove the print cartridge
    Image: Remove the print cartridge.
  4. Remove any protective tape from the print cartridge.
    Figure 28: Remove protective tape
    Image: Remove protective tape.
  5. Grasp both sides of the print cartridge, and then gently rock the print cartridge to distribute the toner evenly inside.
    Figure 29: Gently rock the print cartridge
    Image: Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.
  6. Grasp the print cartridge by the center handle, and then insert the print cartridge into the correct slot.
    Figure 30: Insert the print cartridge into the correct slot
    Illustration: Insert the print cartridge into the correct slot.
    Tip:
    Make sure that the color label on the print cartridge matches the color label in the carousel slot.
  7. Close the print cartridge door.
    When you close the print cartridge door, the control panel lights flash. Allow time for the product to calibrate before proceeding.
    Figure 31: Close the print cartridge door
    Image: Close the print cartridge door.
Issue: Print Cartridge and Attention lights blinking
Image: Print Cartridge and Attention lights blinking.
This blinking lights pattern indicates one of the following conditions:
  • A print cartridge is rotating.
  • A non-HP print cartridge is in use.
  • A print cartridge (supply) is very low and has reached the end of its estimated useful life. When the supply has reached this condition, the HP Premium Protection warranty for that supply has ended.

Solution one: Wait for the print cartridge to stop rotating

Wait for the rotation period to end and the product returns to its previous state.

Solution two: Resume printing

Press the Resume button ( ) to continue printing. You do not need to replace the print cartridge unless print quality is no longer acceptable.

Solution three: Replace the indicated print cartridge

Video of replacing the cartridges

The following video demonstrates how to replace a print cartridge.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
CAUTION:If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
  1. Press the Power button ( ) to turn on the product.
  2. Close the print cartridge and rear doors, if they are not already closed.
    Figure 32: Close the print cartridge door
    Image: Close the print cartridge door.
    Figure 33: Close the rear door
    Image: Close the rear door.
  3. On the control panel, press the Print Cartridge button ( ) that corresponds to the print cartridge you want to replace. The product makes noises while the print cartridge carousel rotates.
    CAUTION:Wait until the Print Cartridge light ( ) stops flashing and the rotation sounds stop before proceeding to the next step.
    Figure 34: Press the print cartridge button
    Image: Press the print cartridge button.
  4. Open the print cartridge door.
    Figure 35: Open the print cartridge door
    Image: Open the print cartridge door.
  5. Grasp the handle on the print cartridge and then pull the print cartridge straight out to remove it. Put the old print cartridge aside.
    Figure 36: Remove the old print cartridge
    Image: Remove a print cartridge.
  6. Remove the new print cartridge from the packaging.
    Figure 37: Remove the print cartridge from its packaging
    Image: Remove the print cartridge from its packaging.
  7. Place the old print cartridge in the bag and box for recycling.
    Figure 38: Recycle the old print cartridge
    Image: Recycle the old print cartridge.
  8. Grasp both sides of the new print cartridge, and then gently rock the print cartridge to distribute the toner evenly inside.
    CAUTION:To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the roller on the print cartridge.
    Figure 39: Gently rock the print cartridge
    Image: Gently rock the print cartridge.
  9. Remove the protective tape from the new print cartridge. Put the tab in the print cartridge box to return for recycling.
    Figure 40: Remove and recycle the protective tape
    Image: Remove and recycle the protective tape.
  10. Remove the protective shielding from the new print cartridge.
    Figure 41: Remove the shield
    Image: Remove the shield.
  11. Grasp the print cartridge by the center handle, and then insert the print cartridge into the correct slot.
    Figure 42: Insert the print cartridge into the correct slot
    Illustration: Insert the print cartridge into the correct slot.
    Tip:
    Make sure that the color label on the print cartridge matches the color label in the carousel slot.
  12. Close the print cartridge door.
    When you close the print cartridge door, the Print Cartridge, Ready, and Attention lights flash. Allow up to three minutes for the product to calibrate.
    Figure 43: Close the print cartridge door
    Image: Close the print cartridge door.
  13. Repeat these steps for each print cartridge that you want to replace. Make sure you reinsert each print cartridge in its correct slot on the carousel.
Issue: Print Cartridge and Ready lights on
Image: Cartridge and Ready lights on.
This blinking lights pattern indicates one of the following conditions:
  • A non-HP print cartridge in use and is very low.
  • A print cartridge (supply) is very low and has reached the end of its estimated useful life. When the supply has reached this condition, the HP Premium Protection warranty for that supply has ended.

Solution one: Resume printing

Press the Resume button ( ) to continue printing. You do not need to replace the print cartridge unless print quality is no longer acceptable.

Solution two: Replace the indicated print cartridge

Video of replacing the cartridges

The following video demonstrates how to replace a print cartridge.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
CAUTION:If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
  1. Press the Power button ( ) to turn on the product.
  2. Close the print cartridge and rear doors, if they are not already closed.
    Figure 44: Close the print cartridge door
    Image: Close the print cartridge door.
    Figure 45: Close the rear door
    Image: Close the rear door.
  3. On the control panel, press the Print Cartridge button ( ) that corresponds to the print cartridge you want to replace. The product makes noises while the print cartridge carousel rotates.
    CAUTION:Wait until the Print Cartridge light ( ) stops flashing and the rotation sounds stop before proceeding to the next step.
    Figure 46: Press the print cartridge button
    Image: Press the print cartridge button.
  4. Open the print cartridge door.
    Figure 47: Open the print cartridge door
    Image: Open the print cartridge door.
  5. Grasp the handle on the print cartridge and then pull the print cartridge straight out to remove it. Put the old print cartridge aside.
    Figure 48: Remove the old print cartridge
    Image: Remove a print cartridge.
  6. Remove the new print cartridge from the packaging.
    Figure 49: Remove the print cartridge from its packaging
    Image: Remove the print cartridge from its packaging.
  7. Place the old print cartridge in the bag and box for recycling.
    Figure 50: Recycle the old print cartridge
    Image: Recycle the old print cartridge.
  8. Grasp both sides of the new print cartridge, and then gently rock the print cartridge to distribute the toner evenly inside.
    CAUTION:To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the roller on the print cartridge.
    Figure 51: Gently rock the print cartridge
    Image: Gently rock the print cartridge.
  9. Remove the protective tape from the new print cartridge. Put the tab in the print cartridge box to return for recycling.
    Figure 52: Remove and recycle the protective tape
    Image: Remove and recycle the protective tape.
  10. Remove the protective shielding from the new print cartridge.
    Figure 53: Remove the shield
    Image: Remove the shield.
  11. Grasp the print cartridge by the center handle, and then insert the print cartridge into the correct slot.
    Figure 54: Insert the print cartridge into the correct slot
    Illustration: Insert the print cartridge into the correct slot.
    Tip:
    Make sure that the color label on the print cartridge matches the color label in the carousel slot.
  12. Close the print cartridge door.
    When you close the print cartridge door, the Print Cartridge, Ready, and Attention lights flash. Allow up to three minutes for the product to calibrate.
    Figure 55: Close the print cartridge door
    Image: Close the print cartridge door.
  13. Repeat these steps for each print cartridge that you want to replace. Make sure you reinsert each print cartridge in its correct slot on the carousel.
Issue: The wireless light is on (CP1025nw model only)
Image: The wireless light is on.
The product is connected to a wireless network.
No action is required.
Issue: Wireless light off (CP1025nw model only)
Image: Wireless light off.
The wireless connection is turned off or the product is connected to the Ethernet.

Solution one: Turn on the Wi-Fi Protected Setup (WPS)

Press and hold the Wireless button ( ) for two seconds to turn on the Wi-Fi Protected Setup.

Solution two: Stay connected via Ethernet

If you want the product to stay connected to network with an Ethernet connection, take no action.
Issue: Wireless light blinking (CP1025nw model only)
Image: Wireless light blinking.
The product has established a wireless connection.
No action is required.