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Printing Over a Wireless Network with Apple's AirPrint FAQs

  • PrintPrint
This document is for HP AirPrint-compatible printers with wireless features.
You can use AirPrint to send print jobs over a wireless network to compatible HP printers. Read this document for answers to frequently asked questions (FAQs) that help you print with AirPrint.
AirPrint is a mobile printing solution included with the Apple iOS v4.2 and later mobile operating systems.
iPad, iPhone, and iPod touch users can print wirelessly to any ePrint-enabled HP printer that is connected to the same local wireless network. Most HP printers released in 2010 and later support AirPrint.
Many Apple apps support AirPrint, including Safari, Mail, Photos, and iWorks. Additionally, other popular apps available in the App Store are supported. In the app, tap the Action icon ( or ), and then tap Print to print with AirPrint.
NOTE:If the Action icon or the Print button does not display in an app, the app does not support AirPrint at this time.
Support for Apple Airprint spans all HP product lines. To see if Apple AirPrint is compatible with your HP printer, select the appropriate product line, and then check if your printer is listed.
The following Deskjet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
  • HP Deskjet 2540 All-in-One Printer series
  • HP Deskjet 3050A e-All-in-One Printer Series (J611)
  • HP Deskjet 3070A e-All-in-One Printer Series (B611)
  • HP Deskjet 3510 e-All-in-One Printer Series
  • HP Deskjet 3520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 2540 All-in-One Printer series
  • HP Deskjet Ink Advantage 3515 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 4510 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 6520 e-All-in-One Printer Series
The following ENVY printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
  • HP ENVY 100 e-All-in-One Printer Series (D410)
  • HP ENVY 110 e-All-in-One Printer Series (D411)
  • HP ENVY 120 e-All-in-One Printer Series
  • HP ENVY 4500 e-All-in-One Printer Series
  • HP ENVY 5530 e-All-in-One Printer Series
  • HP ENVY 5640 e-All-in-One Printer Series
  • HP ENVY 5660 e-All-in-One Printer Series
  • HP ENVY 7640 e-All-in-One Printer Series
The following Officejet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
NOTE:Download and install any firmware updates from the printer control panel to when connected to the Internet. You do not need to use your Mac for this process.
  • HP Officejet 4620 e-All-in-One Printer Series
  • HP Officejet 4630 e-All-in-One Printer Series
  • HP Officejet 5740 e-All-in-One Printer Series
  • HP Officejet 6100 ePrinter Series (H611)
  • HP Officejet 6500A e-All-in-One Printer Series (E710)
  • HP Officejet 6600 e-All-in-One Printer Series (H711)
  • HP Officejet 6700 Premium e-All-in-One Printer Series (H711)
  • HP Officejet 6810 e-All-in-One Printer Series
  • HP Officejet 7110 Wide Format ePrinter Series (H812)
  • HP Officejet 7500A Wide Format e-All-in-One Printer Series (E910)
  • HP Officejet 7610 Wide Format e-All-in-One Printer Series (H912)
  • HP Officejet 8040 e-All-in-One Printer Series
  • HP Officejet Pro 251dw Printer Series
  • HP Officejet Pro 276dw Printer Series
  • HP Officejet Pro 6230 ePrinter Series
  • HP Officejet Pro 6830 e-All-in-One Printer Series
  • HP Officejet Pro 8100 ePrinter Series (N811)
  • HP Officejet Pro 8500A e-All-in-One Printer Series (A910)
  • HP Officejet Pro 8610 e-All-in-One Printer Series
  • HP Officejet Pro 8620 e-All-in-One Printer Series
  • HP Officejet Pro 8630 e-All-in-One Printer Series
  • HP Officejet Pro 8640 e-All-in-One Printer Series
  • HP Officejet Pro 8660 e-All-in-One Printer Series
The following Photosmart printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
  • HP Photosmart 5510 e-All-in-One Printer Series (B111)
  • HP Photosmart 5520 e-All-in-One Printer Series
  • HP Photosmart 6510 e-All-in-One Printer Series (B211)
  • HP Photosmart 6520 e-All-in-One Printer Series
  • HP Photosmart 7510 e-All-in-One Printer Series (C311)
  • HP Photosmart 7520 e-All-in-One Printer Series
  • HP Photosmart e-All-in-One Printer Series (D110) (with a firmware update)
  • HP Photosmart eStation e-All-in-One Printer Series (C510)
  • HP Photosmart Ink Advantage e-All-in-One Printer Series (K510)
  • HP Photosmart Plus e-All-in-One Printer Series (B210)
  • HP Photosmart Premium e-All-in-One Printer Series (C310)
  • HP Photosmart Premium Fax e-All-in-One Printer Series (C410)
  • HP Photosmart Wireless e-All-in-One Printer Series (B110) (with a firmware update)
NOTE:Download and install any firmware updates from the printer control panel to when connected to the Internet. You do not need to use your Mac for this process.
The following LaserJet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
  • HP Color LaserJet Pro M176n Multifunction Printer
  • HP Color LaserJet Pro M177fw Multifunction Printer
  • HP LaserJet Pro 100 Color MFP M175nw
  • HP LaserJet Pro 200 Color M251 Printer Series
  • HP LaserJet Pro 200 Color M276 Printer Series
  • HP LaserJet Pro CM1415 Color Multifunction Printer series
  • HP LaserJet Pro CP1025nw Color Printer
  • HP LaserJet Pro CP1525 Color Printer Series
  • HP LaserJet Pro M1212nf Multifunction Printer
  • HP LaserJet Pro M1213nf Multifunction Printer
  • HP LaserJet Pro M1214nfh Multifunction Printer
  • HP LaserJet Pro M1216nfh Multifunction Printer
  • HP LaserJet Pro M1217nfw Multifunction Printer
  • HP LaserJet Pro M127fn Multifunction Printer
  • HP LaserJet Pro M127fw Multifunction Printer
  • HP LaserJet Pro M1536 Multifunction Printer Series
  • HP LaserJet Pro MFP M125nw Printer
  • HP LaserJet Pro MFP M225dn Printer
  • HP LaserJet Pro MFP M225dw Printer
  • HP LaserJet Pro MFP M226dn Printer
  • HP LaserJet Pro MFP M226dw Printer
  • HP LaserJet Pro P1102w Printer
  • HP LaserJet Pro P1606dn Printer
  • HP TopShot LaserJet Pro M275nw
Follow these steps to download the firmware from the HP website
  1. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  2. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  3. Scroll down the page, and then click Firmware.
  4. Click Download, and then follow the on-screen instructions to download and install the firmware.
Make sure that you meet the following requirements to print with AirPrint.
  • An Apple iPad, iPhone, or iPod touch that runs iOS 4.2 or later
    iOS 4.2 or later can be installed as an update to a current or older Apple device, or should already be installed on a new Apple iPad, iPhone, or iPod touch.
    NOTE:Not all features are compatible with all Apple devices. AirPrint and multitasking are available on iPad (all models), iPhone (3GS or later), and iPod touch (third generation or later).
  • An HP printer that supports AirPrint
    HP wireless printers released in 2010 and later support AirPrint.
  • A private wireless network
    The Apple device (iPad, iPhone, or iPod touch) and the HP printer must be connected to the same private 802.11 wireless network. AirPrint uses Bonjour, Apple's zero-configuration networking, to automatically discover your wireless printer over the local network.
  • Apps that support AirPrint
    Many Apple apps support AirPrint, including Safari, Mail, Photos, and iWorks. Additionally, other popular apps available in the App Store are supported.
    To print from an app, tap the Action icon ( or ), and then tap Print to print with AirPrint.
    NOTE:If the Action icon or the Print button does not display, the app does not support AirPrint at this time.
  • Note the following unsupported items:
    • AirPrint is not supported through public wireless networks such as public Wi-Fi hotspots, Bluetooth connections, or on cellular 3G or 4G data connections.
    • AirPrint is supported on OS X v10.7 Lion or later.
    • AirPrint is only compatible with HP printers released in 2010 and later. AirPrint is not backward compatible with older products and there is no workaround to enable backward compatibility with older HP products.
The steps to obtain the firmware update depend on the type of printer that you have. Select your printer from the following options, and then follow the steps to obtain the update.
Follow these steps to update Officejet and Photosmart printers.
If the product connects to a network with internet access, you can update the firmware through the front panel. In most cases, the firmware will automatically update as necessary. In order for this to occur, you must enable web services.
Follow these steps to activate HP Web-connected printing services, and to update the firmware.
  1. On the product control panel, touch Apps, Web Services, or ePrint, depending on your product model.
  2. If prompted to enable Web services, touch Yes, and then follow the on-screen instructions.
  3. If prompted to update the product, touch Yes, and then follow the on-screen instructions.
Follow these steps to update LaserJet printers.
  1. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  2. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  3. Scroll down the page, and then click Firmware.
  4. Click Download, and then follow the on-screen instructions to download and install the firmware.
The following differences describe AirPrint and HP ePrint:
  • Apple AirPrint: AirPrint works over your private wireless network to print directly from supported apps on your iPhone, iPad, or iPod touch (each runs on iOS 4.2 or later) to a compatible HP printer.
  • HP ePrint: ePrint is a free service from HP that lets you print from any mobile device with email capabilities to any ePrint-enabled printer that you can access. You can simply send an email to print with ePrint, and it requires no additional software or print driver downloads to use the service.
Follow these steps to print from your Apple mobile device to your local HP printer with AirPrint.

Video of printing from an iPad using Apple AirPrint

The following video demonstrates how to print from an iPad with Apple's AirPrint.
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If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .

Step 1: Select your printer

Follow these steps to locate and select your printer.
  1. In the app that you want to print from, tap the Action icon ( or ) to display the menu options.
    Figure 1: Tap the Action icon to display the menu options
    Image: Tap the Action icon to display the menu options.
    NOTE:Some apps might not have an Action icon as a feature. If the icon does not display, you cannot print from that particular app with AirPrint.
  2. Tap Print. The Printer Options menu displays.
    NOTE:Some apps might not offer a print option because the app is not currently compatible with AirPrint. If Print is not an available action option, you cannot print from that particular app with AirPrint.
  3. On the Printer Options menu, tap Select Printer. A list of available printers on the network displays.
    Figure 2: Tap Select Printer on the Printer Options menu
    Image: Tap Select Printer on the Printer Options menu.
  4. Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
    Figure 3: Example of selecting your HP printer
    Image: Example of selecting your HP printer
  • If you do not need to change print options, tap Print to send the print job to the HP printer.
  • If you need to change print options, continue to the next step.

Step 2: Change print options

Apple AirPrint allows you to print Web pages, documents, emails, photos, and content from apps that support AirPrint. Print options might vary depending on the app you use to print from and on the HP printer.
The following print options might display after you tap Print, and then select your printer:
    In the Printer Options menu, tap the Plus sign () or the Minus sign () next to Copy as needed to select the number of copies.
    Figure 4: Example of selecting the number of copies
    Image: Example of selecting the number of copies
    In the Printer Options menu, tap Paper to change the paper size.
    Figure 5: Example of selecting the paper size
    Image: Example of selecting the paper size
    In the Printer Options menu, next to Double-sided tap On to enable two-sided printing, or tap Off to disable two-sided printing.
    NOTE:If the HP printer does not support two-sided printing, the Double-sided option does not display.
    Figure 6: If available, select On or Off for double-sided printing
    Image: Select On or Off for double-sided printing
    If you print with a file type, such as a PDF, that has multiple pages, tap Range in the Printer Options menu, and then tap All Pages or select the page range that you want to print.
    NOTE:Range will only display with certain applications and file types, such as PDFs.
    Figure 7: Example of selecting the Page Range that you want to print
    Image: Example of selecting the Page Range that you want to print
If you try to print from your Apple device with Apple AirPrint, and you receive a 'No AirPrint Printers Found' message, follow these solutions in the order presented to resolve the issue.

Solution one: Restart all devices and check network connections

Follow these steps to restart the router, Apple device, and HP printer, and then check the network connections.

Step 1: Turn the router, the Apple device, and the HP printer off

Follow these steps to turn the router, Apple device, and the printer off.
  1. Turn off the router. Check with the router manufacturer for instructions on how to turn off the router.
    NOTE:Do not reset the router.
  2. Press the Power button to turn off the HP printer.
  3. Turn off the Apple device.

Step 2: Turn the router and the printer back on

Follow these steps to turn on the router and printer again.
  1. Turn on the router, and then wait 30 seconds to let it complete its start-up process.
  2. Turn on the printer. Wait until the initialization process completes.
    NOTE:Do not turn on the Apple device yet.

Step 3: Make sure that the printer is on the network

Follow these steps to make sure that the HP printer is on the network.
  1. From the printer control panel, print a Network Configuration Report. Consult your manual for steps if you are unsure how to print this report.
  2. Check the Active Connection Type in the General Information section on the report. The connection type should be Wireless.
  3. Check the status in the 802.11 Wireless section on the report. The status should be Connected. The printer IP Address also displays in the 802.11 section of the report for active wireless connections.
  4. Make sure that the Network Name (SSID) on the report is the same as the name of the wireless network for your networked printer.
    • If the HP printer is connected to the correct wireless network, continue to the next step.
    • If the HP printer is not connected to the correct wireless network, go to HP Customer Care , type your product number in the search field, and then browse to the support document about how to connect your printer to a wireless network.

Step 4: Turn on the Apple device and check the network connection

Follow these steps to connect the Apple device to the network.
  1. Turn your Apple device back on.
  2. Tap the Settings icon ().
  3. Tap Wi-Fi.
  4. Make sure that Wi-Fi is set to On, and that there is a checkmark next to your wireless network name.
  5. Move your Apple device as close to the router as possible, but no closer than 6 ft (1.8 m).
  6. Return to the Settings menu, tap General, and then make sure that Bluetooth is set to Off.
  7. Try to print.

Solution two: Update the printer and the Apple device

Follow these steps to update the printer firmware, and then update your Apple device to the most current version of the iOS mobile operating system.

Step 1: Update the printer firmware

Choose one of the following methods to check for and install updates for your HP printer.
If the product connects to a network with internet access, you can update the firmware through the front panel. In most cases, the firmware will automatically update as necessary. In order for this to occur, you must enable web services.
Follow these steps to activate HP Web-connected printing services, and to update the firmware.
  1. On the product control panel, touch Apps, Web Services, or ePrint, depending on your product model.
  2. If prompted to enable Web services, touch Yes, and then follow the on-screen instructions.
  3. If prompted to update the product, touch Yes, and then follow the on-screen instructions.
You can download firmware from the HP website.
  1. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  2. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  3. Scroll down the page, and then click Firmware.
  4. Click Download, and then follow the on-screen instructions to download and install the firmware.

Step 2: Upgrade the Apple device to the most current version of iOS

Upgrade your Apple device with the latest iOS version.
  1. Turn on your Apple device.
  2. Tap the Settings icon ().
  3. Tap General, and then tap Software Updates.
  4. If an update is available, tap Download, and then tap Install or Install Now.

Solution three: Make sure that your router can forward Bonjour packets, and then restart the Apple device

Follow these steps to make sure that your router can forward Bonjour packets, and then turn the Apple device off and on.

Step 1: Make sure that your router can forward Bonjour packets

Not all wireless routers support Bonjour
Bonjour is a technology that is built into Mac OS and iOS. This technology discovers devices such as printers that are installed on the same network as a Mac or Apple mobile device. Bonjour is the default method for discovering devices on a network.
or all of Bonjour's features. Since Bonjour is the default method for discovering printers on a network, you must first make sure that your wireless router supports Bonjour.
Check the specifications or support documentation for your router, or contact the router manufacturer, to make sure that your router supports Bonjour. It must also support forwarding Bonjour packets.
  • If your router supports Bonjour, continue to the next solution in this document.
  • If your router does not support Bonjour, contact the router manufacturer for options. Alternatively, you can work around the issue by adding the printer with the printer IP address.

Step 2: Restart the Apple device

Follow these steps to power off the Apple device, and then turn it back on again.
  1. Hold your Apple device vertically with the Home button () at the bottom of the device.
  2. Press and hold the Sleep/Wake button () on the top of your Apple device for a few seconds until a red slider displays.
  3. Slide the slider to the right to turn off your device.
  4. Press and hold the Sleep/Wake button () on the top of your Apple device until the Apple logo displays to turn on the device.
  5. Try to print from your Apple device.

Solution four: Try printing from another device or computer, and reset the printer

Follow these steps to print from another device on the same network as the HP printer, and then reset the printer.

Step 1: Try to print from another device or computer

Try to print from another networked device to the HP printer. Examples of networked devices include your computer and another Apple device.

Step 2: Reset the HP printer

Use the following steps to completely reset the printer.
  1. Press the Power button or switch to turn on the printer, if it is not already on.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the printer.
  7. If the printer does not turn on by itself, press the Power button or switch to turn it on.
  8. Try to print from your mobile device.

Solution five: Update your router with the most recent firmware, and then try to print

Check with the manufacturer of your router for an available firmware update, and for instructions on how to install it.
Once you have successfully updated the firmware, try to print with Apple AirPrint.
If you have tried all of the preceding solutions in the order presented and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
If you are unable to print to a local HP printer with AirPrint, follow these troubleshooting tips:
  1. Make sure that the printer is turned on. If the printer is on, turn it off and then on again to see whether that resolves the issue.
  2. Make sure that the printer is wirelessly connected to the same network subnet as your iOS device.
  3. Make sure that the printer has the latest firmware version installed.
  4. Make sure that the printer has paper in the tray, and that ink or toner is not empty.
  5. Make sure that there are no error messages on the printer control panel.
NOTE:Wi-Fi printers can take several minutes to join a Wi-Fi network after they turn on. Make sure that your printer is connected to the Wi-Fi network before you attempt to print.
Apple AirPrint allows you to print Web pages, emails, photos, and content from apps that have integrated AirPrint. Print options might vary depending on the print app that you use and the HP printer that you select.
In general, there are up to five print options that display (depending on the printer and the file type) after you tap Print, and then select your printer:
  • Select a printer: Select from available printers on your local network that you want to print to.
  • Number of copies: Select the number of copies of the document or image that you want to print.
  • Paper: You can select the paper size that you want to print if your printer has an adjustable paper tray that supports different paper sizes.
  • Double-sided printing: You can choose to print on both sides of the paper if your printer supports two-sided (duplex) printing.
  • Page range: You can select certain pages within a document to print. Page range is only available with certain apps and file types, such as PDFs.
Apple AirPrint allows you to print Web pages, documents, emails, photos, and content from apps that support AirPrint. Print options might vary depending on the print app that you use to print with the HP printer.
The following print options might display after you tap Print, and then select your printer:
    In the Printer Options menu, tap the Plus sign () or the Minus sign () next to Copy as needed to select the number of copies.
    Figure 8: Example of selecting the number of copies
    Image: Example of selecting the number of copies
    In the Printer Options menu, tap Paper to change the paper size.
    Figure 9: Example of selecting the paper size
    Image: Example of selecting the paper size
    NOTE:If the HP printer does not have an adjustable paper tray that supports different paper sizes, the Paper option does not display.
    In the Printer Options menu next to Double-sided, tap On to enable two-sided printing, or tap Off to disable two-sided printing.
    NOTE:If the HP printer does not support two-sided printing, the Double-sided option does not display.
    Figure 10: If available, select On or Off for double-sided printing
    Image: Select On or Off for double-sided printing
    If you print with a file type, such as a PDF, that has multiple pages, tap Range in the Printer Options menu, and then tap All Pages or select the page range that you want to print.
    NOTE:Range will only display with certain apps and file types, such as PDFs.
    Figure 11: Example of selecting the Page Range that you want to print
    Image: Example of selecting the Page Range that you want to print
While a print job transmits to the printer, Print Center displays in the most recently used application list. After the print job completes, Print Center is not available.
To check the status of your print job, press the Home button () twice, and then tap the Print Center icon at the bottom of the Home screen.
NOTE:Print Center is strictly a status monitor for print jobs, and only displays while a print job transmits to the printer.
Figure 12: Example of the Print Center app displayed at the bottom of the Home screen
Image: Example of the Print Center application displayed at the bottom of the Home screen
There are two ways to cancel a print job with AirPrint:
  • From the printer control panel: Press the Cancel button () to cancel the print job.
  • From the Apple device: Press the Home button () twice, tap the Print Center icon at the bottom of the screen, and then tap Cancel Printing in the Print Summary menu.
    Figure 13: Example of canceling a print job from the Apple device
    Image: Example of canceling a print job from the Apple device
With AirPrint, you can either select the paper and photo media sizes, or they are automatically selected depending on the application you use on your Apple device, your HP ePrint printer, and the region in which you use AirPrint.
For example, from Apple’s Photo application, if the HP ePrint printer has a separate photo paper tray, AirPrint uses 4 x 6 in photo media as the default paper size. If the printer does not have a separate photo paper tray, AirPrint uses letter-size paper. If the printer has a shared paper and photo paper tray with adjustable paper width guides, you can select which paper size you want to print. If you print from Apple’s Safari browser, letter-size paper is the default paper size in the US region, and A4 is the default paper size in Europe.
AirPrint supports the following paper and media sizes:
  • Letter
  • Legal
  • A4
  • 4 x 6 in photo paper
  • A6 photo paper

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