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HP Officejet 100 Mobile Printer - L411a support

Blinking Lights

  • PrintPrint

Blinking lights

The lights on the front of the printer indicate the printer status. These lights can be on, off, or blinking (flashing), depending on the status of the printer. Blinking lights can indicate error conditions. They might also indicate that the printer is starting up, processing a print job, or charging batteries.
Figure 1: Control panel buttons and lights
Image: Control panel buttons and lights
1 - Battery Status light
2 - Battery Charging light
3 - Left Cartridge light
4 - Right Cartridge light
5 - Bluetooth light
6 - Cancel button
7 - Resume light
8 - Power light
The following sections describe the most common issues related to the light patterns on your printer. Find the issue related to the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
The Power light slowly blinks. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Slowly blinking
Figure 2: The Power light slowly blinks
Image: The Power light slowly blinks
    The printer is in sleep mode.
No action is required. The printer is in sleep mode.
The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Blinking
Figure 3: The Power light is blinking
Image: The Power light is blinking
    The printer is turning on or off, or it is waiting for ink to dry.
No action is required. The printer is turning on or off, or it is holding a document until the ink dries.
The Power light is on and the Resume light blinks. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Blinking
  • Power light : On
Figure 4: The Power light is on and the Resume light is blinking
Image: The Power light is on and the Resume light is blinking.
    The printer is paused. One of the following issues might be the cause:
Important : Follow these solutions in the order presented to resolve the issue.

Solution one: Load paper

Video of loading paper
The following video demonstrates how to load paper.
The printer is out of paper. Follow these steps to load paper.
  1. Lift the access cover.
  2. Press the Power button ( ) to turn on the product, if it is not already on.
  3. Lift the paper tray.
    NOTE:Do not use torn or wrinkled paper, paper on a roll, or paper that is clipped or stapled.
  4. Tap a stack of plain, white, unused paper on a hard surface to align the edges.
  5. Load the stack of paper print-side up into the tray, and then adjust the paper width guide so it fits snugly against the side of the paper.
    Figure 5: Load plain paper
    Illustration: Load plain paper
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Adjust the media width settings

Choose your operating system, and then follow the steps to change the settings to match the media you are printing on.
  1. Return to the document or image you were trying to print when the issue occurred.
  2. In the software program you are trying to print from, click File , and then click Print . The Print dialog box opens.
  3. Select your printer, and then click Properties . The print Properties dialog box opens.
  4. Click the Features tab.
  5. From the Paper type drop-down menu, select More . The Type is dialog box opens.
  6. Select the paper type that matches the paper you loaded in the printer, and then click OK .
  7. From the Size drop-down menu, select the paper size that matches the paper you loaded in the printer, and then click OK .
  8. Click OK on the Print dialog box to start the print job.
  1. Return to the document or image you were trying to print when the issue occurred.
  2. In the software program you are trying to print from, click File , and then click Print . The Print pop-up menu opens.
  3. Click Page Setup . The Page Setup pop-up menu opens.
  4. Select your printer in the Format For pop-up menu.
  5. In the Paper Size pop-up menu, select the paper you are printing with.
    NOTE:Select Manage Custom Sizes to set custom paper dimensions and margins.
  6. Click OK on the Page Setup pop-up menu.
  7. Click OK on the Print pop-up menu to start the print job.
The Power light is on and the resume light is on. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : On
  • Power light : On
Figure 6: The Power light and the Resume light are on
Image: The Power light and the Resume light are on
    The front access cover is open.
Close the front access cover.
Figure 7: Close the front access cover
Image: Close the front access cover
The Power light and the Resume light are blinking. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Blinking
  • Power light : Blinking
Figure 8: The Power light and the Resume light blink
Image: The Power light and the Resume light blink
    The ink service module is full, there is a paper jam, or there is a carriage stall.
Important : Follow these solutions in the order presented to resolve the issue.

Solution one: Turn the printer off and on again

Follow these steps to turn the printer off and then on again.
Step one: Turn the printer off and then on
  1. Press the Power button ( ) to turn off the printer. If the printer does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn on the printer.
Step two: Print a self-test report
Follow these steps to print a self-test report from the product control panel.
  1. Load plain white paper into the tray.
  2. On the product control panel, press and hold the Cancel button ( ) for three seconds. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution two: Check to see if the ink service module is full

Follow these steps to see if the ink service module is full.
Step one: Check to see if the ink service module is full
On the printer control panel, press and hold the Cancel button ( ) for three seconds.
  • If the Power and Resume lights continue to blink, skip to the next solution.
  • If the Power and Resume lights stop blinking and the Cartridge light begins to blink, then continue with these steps to replace the ink service module.
Step two: Replace the ink service module
Follow these steps to replace the ink service module. Click here to buy a new ink service module .
  1. Disconnect the power cord from the rear of the printer.
  2. If you installed the printer battery, remove it from the rear of the printer.
    Figure 9: Remove the battery
    Image: Remove the battery
    1 - Slide the battery release slider to the left
    2 - Remove the battery
  3. Gently tilt the printer onto its side, and then locate the ink service module on the bottom of the printer.
    NOTE:Do not turn the printer upside down when removing the ink service module as this might cause wet ink to flow out of the module. To avoid ink stains on hands or furniture, wear plastic gloves when removing the ink service module.
  4. Press and slide the ink service module notch with a screwdriver.
    Figure 10: Press and slide the notch with a screwdriver
    Image: Pressing and sliding the ink service module notch with a screwdriver
  5. Rotate the ink service module to the left to remove it.
    Figure 11: Remove the ink service module
    Image: Removing the ink service module
  6. Remove the new ink service module from the package.
  7. Install the new ink service module.
  8. If you previously installed the battery, reinstall the battery to the rear of the printer.
    Figure 12: Reinstall the battery
    Image: Reinstall the battery
    1 - Slide the battery into the slot at an angle until the battery contacts are flush with the contacts.
    2 - Push the battery into the slot until it clicks into place.
  9. Reconnect the power cord to the rear of the printer.
Step three: Reset the printer
CAUTION:Do not reset the printer if you did not replace the ink service module. The ink service module might overflow.
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Clear the paper jam

Follow these steps in the order presented to resolve the paper jam. If one of the steps resolves the issue, you do not need to continue troubleshooting.
Video of clearing a paper jam
The following video demonstrates how to clear a paper jam.
Step one: Remove loose paper from the printer
Remove any loose sheets of paper from the input tray and the output slot.
NOTE:Do not put your hands inside the input tray. Use tweezers to remove paper that is hard to reach. Be careful not to scratch the inside of the printer.
Step two: Clear the paper jam from the output slot
Follow these steps to clear the paper jam from the front of the printer.
  1. Press the Power button to turn off the printer.
  2. Unplug the power cord from the power strip or wall outlet.
  3. Gently remove any jammed paper and bits of torn paper that are visible from the output slot. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the output slot. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
  4. Plug the power cord back into the power source or wall outlet.
  5. If the printer does not turn on by itself, press the Power button to turn it on.
  6. Load plain paper into the input tray.
    Figure 13: Load paper
    Image: Loading paper
  7. Press the Resume button ( ). The printer continues printing the next page of the print job. Resend the page or pages that were jammed.
Step three: Clear the paper jam from inside the front access cover
If you cannot remove the paper jam from the output slot, follow these steps to remove any jammed paper from inside the printer.
  1. Remove any loose sheets of paper from the input tray and the output slot.
  2. Press the Power button to turn on the printer, if it is not already on.
  3. Open the front access cover.
    Figure 14: Open the front access cover
    Image: Opening the front access cover
  4. Wait for the carriage to move to the center access area.
  5. Unplug the power cord from the power source or wall outlet.
    WARNING:You must unplug the power cord to manually move the carriage and reset the paper feed mechanism without risk of electrical shock.
  6. If the carriage is obstructing the jam, manually move it to one side.
  7. Gently remove any jammed paper and bits of torn paper from inside the printer. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
  8. Plug the power cord back into the power source or wall outlet.
  9. If the printer does not turn on by itself, press the Power button to turn it on.
  10. Load plain paper into the input tray.
    Figure 15: Load paper
    Image: Loading paper
  11. Press the Resume button ( ). The printer continues printing the next page of the print job. Resend the page or pages that were jammed.
Step four: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
Follow these steps to print a self-test report from the product control panel.
  1. Load plain white paper into the tray.
  2. On the product control panel, press and hold the Cancel button ( ) for three seconds. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution four: Make sure that the carriage moves freely

Follow these steps to check for obstructions inside the printer, and to make sure that the carriage moves properly.
Step one: Check the carriage path for obstructions
  1. Press the Power button to turn on the printer, if it is not on already.
  2. Open the front access cover.
    Figure 16: Open the front access cover
    Image: Opening the front access cover
  3. Wait for the carriage to move to the center access area.
  4. Unplug the power cord from the power source or wall outlet.
    WARNING:You must unplug the power cord to manually move the carriage and reset the paper feed mechanism without risk of electrical shock.
  5. Make sure that the cartridges are locked into the carriage, and that the cartridge latch is closed. Press the latch to make sure that it is seated flat on the cartridge.
  6. Remove any paper or obstructions that might restrict movement of the carriage.
    NOTE: Use a flashlight to thoroughly check for torn pieces of paper and objects around the carriage. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
  7. Reach inside the printer through the front access area, and then manually move the carriage.
    • If the carriage is stuck on the right side of the printer , move the carriage to the left side of the printer.
    • If the carriage is stuck on the left side of the printer , move the carriage to the right side of the printer.
    • If the carriage is stuck in the middle of the printer , move the carriage to the right side of the printer.
  8. Remove any other paper or obstructions from around the carriage.
  9. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left and then to the right.
  10. Plug the power cord back into the power source or wall outlet.
  11. If the printer does not turn on by itself, press the Power button to turn it on.
  12. Load plain paper into the input tray.
    Figure 17: Load paper
    Image: Loading paper
  13. Press the Resume button ( ). The printer continues printing the next page of the print job. Resend the page or pages that were jammed.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
Follow these steps to print a self-test report from the product control panel.
  1. Load plain white paper into the tray.
  2. On the product control panel, press and hold the Cancel button ( ) for three seconds. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution five: Clean the paper rollers

Follow these steps to clean the paper rollers to remove any debris, dirt, or paper scraps.
Step one: Clean the rollers
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the printer)
  2. Press the Power button to turn off the printer.
  3. Unplug the power cord from the power source or wall outlet.
  4. Open the output door on the front of the printer, and then locate the paper rollers.
    Figure 18: Output slot rollers
    Image: Output slot rollers
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
  7. Allow the rollers to dry for 10 to 15 minutes.
  8. Plug the power cord back into the power source or wall outlet.
  9. If the printer does not turn on by itself, press the Power button to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
Follow these steps to print a self-test report from the product control panel.
  1. Load plain white paper into the tray.
  2. On the product control panel, press and hold the Cancel button ( ) for three seconds. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution six: Reset the printer

Follow these steps to reset the printer.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
Follow these steps to print a self-test report from the product control panel.
  1. Load plain white paper into the tray.
  2. On the product control panel, press and hold the Cancel button ( ) for three seconds. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution seven: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The Power light is off, and the Resume light is on. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : On
  • Power light : Off
Figure 19: The Power light is off and the Resume light is on
Image: The Power light is off and the Resume light is on
    An unsupported USB hub is connected to the printer.
If an unsupported USB hub is connected to the printer, remove it, and then try printing again.
The Power light is off and the Resume light is blinking. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Blinking
  • Power light : Off
Figure 20: The Power light is off and the Resume light blinks
Image: The Power light is off and the Resume light blinks
    An unsupported USB device is connected to the printer.
If an unsupported USB device is connected to the printer, remove it, and then try printing again.
The Power light and the Bluetooth light are on. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : On
  • Resume light : Off
  • Power light : On
Figure 21: The Power light is on and the Bluetooth light is on
Image: The Power light is on and the  Bluetooth light is on
    The Bluetooth wireless connection is turned on.
No action is required. The Bluetooth connection is turned on.
The Battery Status light is green. The following light pattern displays on the printer control panel:
  • Battery Status light : Green
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Off
Figure 22: The Battery Status light is green
Image: The Battery Status light is green
    The battery is 41 to 100% charged.
No action is required. The battery is 41 to 100% charged, and the printer is turned on and idle.
The Battery Status light is amber. The following light pattern displays on the printer control panel:
  • Battery Status light : Amber
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Off
Figure 23: The Battery Status light is amber
Image: The Battery Status light is amber
    The battery is 10 to 41% charged.
When the Battery Status light turns amber, recharge the battery.
Plug the power cord into a power source or wall outlet to charge the battery.
The Battery Status light is red. The following light pattern displays on the printer control panel:
  • Battery Status light : Red
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Off
Figure 24: The Battery Status light is red
Image: The Battery Status light is red
    The battery is less than 10% charged.
When the Battery Status light turns red, recharge the battery.
Plug the power cord into a power source or wall outlet to charge the battery.
The Battery Status light is blinking and red. The following light pattern displays on the printer control panel:
  • Battery Status light : Blinking and red
  • Battery Charging light : Off
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Off
Figure 25: The Battery Status light is blinking and red
Image: The Battery Status light is blinking and red
    The battery is less than 2% charged.
When the Battery Status light is blinking and red, recharge the battery immediately.
Plug the power cord into a power source or wall outlet to charge the battery.
The Battery Status light and the Battery Charging light are both on. The following light pattern displays on the printer control panel:
  • Battery Status light : On
  • Battery Charging light : On
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Off
Figure 26: The Battery Status light is on and the Battery Charging light is on
Image: The Battery Status light is on and the Battery Charging light is on
    The battery is charging.
No action is required. The battery is charging.
NOTE:The color of the Battery Status light indicates the charge level. When the battery is fully charged, the Battery Charging light turns off.
The Battery Charging light is red. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Red
  • Left Cartridge light : Off
  • Right Cartridge light : Off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Off
Figure 27: The Battery Charging light is red
Image: The Battery Charging light is red
    The battery is faulty.
Replace the battery.
Power light and the Resume light are blinking. After you press and hold the Cancel button ( ) for three seconds, the Left and the Right Cartridge lights are on or blinking.
The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : On or blinking
  • Right Cartridge light : On or blinking
  • Bluetooth light : Off
  • Resume light : Blinking
  • Power light : Blinking
Figure 28: The Resume and the Power light are blinking
Image: The Resume light and the Power light are blinking
After you press and hold the Cancel button ( ) for three seconds, the Left and the Right Cartridge lights are on or blinking.
Figure 29: The Left and the Right Cartridge lights are on or blinking
Image: The Left and the Right Cartridge lights are on or blinking
    The carriage is stalled. One of the following issues might be the cause:
    • The cartridge latches are not secured.
    • There is a paper jam.
Important : Follow these solutions in the order presented to resolve the issue.

Solution one: Close the cartridge latches

  1. Press the Power button to turn on the printer.
  2. Open the front access cover. Wait until the carriage is idle and silent before proceeding.
    Figure 30: Open the front access cover
    Image: Open the front access cover
  3. Make sure that the cartridge latches are closed, and that they rest flat on the cartridges.
    Figure 31: Close the cartridge latches
    Image: Close the cartridge latches
  4. Close the front access cover. Wait until the printer is idle and silent before proceeding.
    Figure 32: Close the front access cover
    Image: Close the front access cover
  5. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Clear the paper jam

Follow these steps to resolve the paper jam. If one of the steps resolves the issue, you do not need to continue troubleshooting.
Video of clearing a paper jam
The following video demonstrates how to clear a paper jam.
Step one: Remove loose paper from the printer
Remove any loose sheets of paper from the input tray and the output slot.
NOTE:Do not put your hands inside the input tray. Use tweezers to remove paper that is hard to reach. Be careful not to scratch the inside of the printer.
Step two: Clear the paper jam from the output slot
Follow these steps to clear the paper jam from the front of the printer.
  1. Press the Power button to turn off the printer.
  2. Unplug the power cord from the power strip or wall outlet.
  3. Gently remove any jammed paper and bits of torn paper that are visible from the output slot. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the output slot. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
  4. Plug the power cord back into the power source or wall outlet.
  5. If the printer does not turn on by itself, press the Power button to turn it on.
  6. Load plain paper into the input tray.
    Figure 33: Load paper
    Image: Loading paper
  7. Press the Resume button ( ). The printer continues printing the next page of the print job. Resend the page or pages that were jammed.
Step three: Clear the paper jam from inside the front access cover
If you cannot remove the paper jam from the output slot, follow these steps to remove any jammed paper from inside the printer.
  1. Remove any loose sheets of paper from the input tray and the output slot.
  2. Press the Power button to turn on the printer.
  3. Open the front access cover.
    Figure 34: Open the front access cover
    Image: Opening the front access cover
  4. Wait for the carriage to move to the center access area.
  5. Unplug the power cord from the power source or wall outlet.
    WARNING:You must unplug the power cord to manually move the carriage and reset the paper feed mechanism without risk of electrical shock.
  6. If the carriage is obstructing the jam, manually move it to one side.
  7. Gently remove any jammed paper and bits of torn paper from inside the printer. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
  8. Plug the power cord back into the power source or wall outlet.
  9. If the printer does not turn on by itself, press the Power button to turn it on.
  10. Load plain paper into the input tray.
    Figure 35: Load paper
    Image: Loading paper
  11. Press the Resume button ( ). The printer continues printing the next page of the print job. Resend the page or pages that were jammed.
Step four: Make sure that the carriage moves freely
  1. Press the Power button to turn on the printer, if it is not on already.
  2. Open the front access cover.
    Figure 36: Open the front access cover
    Image: Opening the front access cover
  3. Wait for the carriage to move to the center access area.
  4. Unplug the power cord from the power source or wall outlet.
    WARNING:You must unplug the power cord to manually move the carriage and reset the paper feed mechanism without risk of electrical shock.
  5. Make sure that the cartridges are locked into the carriage, and that the ink cartridge latch is closed. Press the latch to make sure that it is seated flat on the cartridge.
  6. Remove any paper or obstructions that might restrict movement of the carriage.
    NOTE: Use a flashlight to thoroughly check for torn pieces of paper and objects around the carriage. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
  7. Reach inside the printer through the front access area, and then manually move the carriage.
    • If the carriage is stuck on the right side of the printer , move the carriage to the left side of the printer.
    • If the carriage is stuck on the left side of the printer , move the carriage to the right side of the printer.
    • If the carriage is stuck in the middle of the printer , move the carriage to the right side of the printer.
  8. Remove any other paper or obstructions from around the carriage.
  9. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left and then to the right.
  10. Plug the power cord back into the power source or wall outlet.
  11. If the printer does not turn on by itself, press the Power button to turn it on.
  12. Load plain paper into the input tray.
    Figure 37: Load paper
    Image: Loading paper
  13. Press the Resume button ( ). The printer continues printing the next page of the print job. Resend the page or pages that were jammed.
Step five: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
Follow these steps to print a self-test report from the product control panel.
  1. Load plain white paper into the tray.
  2. On the product control panel, press and hold the Cancel button ( ) for three seconds. The self-test report prints.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The Power light and the Resume light are blinking. After you press and hold the Cancel button ( ) for three seconds, the Left Cartridge light is on and the Right Cartridge light is blinking. The message 'Replace Ink Service Module As Soon As Possible ' might display on the computer.
The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : On
  • Right Cartridge light : Blinking
  • Bluetooth light : Off
  • Resume light : Blinking
  • Power light : Blinking
Figure 38: The Resume and the Power light are blinking
Image: The Resume light and the Power light are blinking
After you press and hold the Cancel button ( ) for three seconds, the Left Cartridge light is on, and the Right Cartridge light is blinking.
Figure 39: The Left Cartridge light is on and the Right Cartridge light is blinking
Image: The Left Cartridge light is on and the Right Cartridge light is blinking
    The ink service module is almost full.
Important : Follow these solutions in the order presented to resolve the issue.

Solution one: Replace the ink service module

Follow these steps to replace the ink service module. Click here to buy a new ink service module .
Step one: Replace the ink service module
  1. Disconnect the power cord from the rear of the printer.
  2. If you installed the printer battery, remove it from the rear of the printer.
    Figure 40: Remove the battery
    Image: Remove the battery
    1 - Slide the battery release slider to the left
    2 - Remove the battery
  3. Gently tilt the printer onto its side, and then locate the ink service module on the bottom of the printer.
    NOTE:Do not turn the printer upside down when removing the ink service module as this might cause wet ink to flow out of the module. To avoid ink stains on hands or furniture, wear plastic gloves when removing the ink service module.
  4. Press and slide the ink service module notch with a screwdriver.
    Figure 41: Press and slide the notch with a screwdriver
    Image: Pressing and sliding the ink service module notch with a screwdriver
  5. Rotate the ink service module to the left to remove it.
    Figure 42: Remove the ink service module
    Image: Removing the ink service module
  6. Remove the new ink service module from the package.
  7. Install the new ink service module.
  8. If you previously installed the battery, reinstall the battery to the rear of the printer.
    Figure 43: Reinstall the battery
    Image: Reinstall the battery
    1 - Slide the battery into the slot at an angle until the battery contacts are flush with the contacts.
    2 - Push the battery into the slot until it clicks into place.
  9. Reconnect the power cord to the rear of the printer.
Step two: Reset the printer
CAUTION:Do not reset the printer if you did not replace the ink service module. The ink service module might overflow.
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Print in Reserve Mode

You can remove the black cartridge and continue printing with only the tri-color cartridge. This is called printing in Reserve Mode . However, this is a temporary workaround only. The ink service module needs to be replaced as soon as possible.
NOTE:Printing in Reserve Mode might affect the color results and the print speed.
Follow these steps to remove the black cartridge.
  1. Open the front access cover. Wait until the carriage is idle and silent before proceeding.
    Figure 44: Open the front access cover
    Image: Open the front access cover
  2. Lift the right cartridge latch to release the black cartridge from the slot, and then gently pull the cartridge up and out to remove it.
    Figure 45: Remove the black cartridge
    Image: Remove the black cartridge
  3. Close the right cartridge latch.
  4. Close the front access cover.
    NOTE:Wait until the printer is idle and silent before trying to print again.
    Figure 46: Close the front access cover
    Image: Close the front access cover
The Power light and the Resume light are blinking. After you press and hold the Cancel button ( ) for three seconds, the Left and the Right Cartridge lights are blinking. The message 'Replace Ink Service Module Immediately ' might display on the computer.
The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Blinking
  • Right Cartridge light : Blinking
  • Bluetooth light : Off
  • Resume light : Blinking
  • Power light : Blinking
Figure 47: The Resume Light and the Power light blink
Image: The Resume light and the Power light blink
After you press and hold the Cancel button ( ) for three seconds, the Left and the Right Cartridge lights are blinking.
Figure 48: The Left and the Right Cartridge lights are blinking
Image: The Left and the Right Cartridge lights are blinking
    The ink service module is full.
Important : Follow these solutions in the order presented to resolve the issue.

Solution one: Replace the ink service module

Follow these steps to replace the ink service module. Click here to buy a new ink service module .
Step one: Replace the ink service module
  1. Disconnect the power cord from the rear of the printer.
  2. If you installed the printer battery, remove it from the rear of the printer.
    Figure 49: Remove the battery
    Image: Remove the battery
    1 - Slide the battery release slider to the left
    2 - Remove the battery
  3. Gently tilt the printer onto its side, and then locate the ink service module on the bottom of the printer.
    NOTE:Do not turn the printer upside down when removing the ink service module as this might cause wet ink to flow out of the module. To avoid ink stains on hands or furniture, wear plastic gloves when removing the ink service module.
  4. Press and slide the ink service module notch with a screwdriver.
    Figure 50: Press and slide the notch with a screwdriver
    Image: Pressing and sliding the ink service module notch with a screwdriver
  5. Rotate the ink service module to the left to remove it.
    Figure 51: Remove the ink service module
    Image: Removing the ink service module
  6. Remove the new ink service module from the package.
  7. Install the new ink service module.
  8. If you previously installed the battery, reinstall the battery to the rear of the printer.
    Figure 52: Reinstall the battery
    1 - Slide the battery into the slot at an angle until the battery contacts are flush with the contacts.
    2 - Push the battery into the slot until it clicks into place.
  9. Reconnect the power cord to the rear of the printer.
Step two: Reset the printer
CAUTION:Do not reset the printer if you did not replace the ink service module. The ink service module might overflow.
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Print in Reserve Mode

You can remove the black cartridge and continue printing with only the tri-color cartridge. This is called printing in Reserve Mode . However, this is a temporary workaround only. The ink service module needs to be replaced as soon as possible.
NOTE:Printing in Reserve Mode might affect the color results and the print speed.
Follow these steps to remove the black cartridge.
  1. Open the front access cover. Wait until the carriage is idle and silent before proceeding.
    Figure 53: Open the front access cover
    Image: Open the front access cover
  2. Lift the right cartridge latch to release the black cartridge from the slot, and then gently pull the cartridge up and out to remove it.
    Figure 54: Remove the black cartridge
    Image: Remove the black cartridge
  3. Close the right cartridge latch.
  4. Close the front access cover.
    NOTE:Wait until the printer is idle and silent before trying to print again.
    Figure 55: Close the front access cover
    Image: Close the front access cover
The Power light is on and the Left or the Right Cartridge light blinks. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Blinking or off
  • Right Cartridge light : Blinking or off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : On
Figure 56: The Power light is on and the Left or the Right Cartridge light blinks
Image: The Power light is on and the Left or the Right Cartridge light blinks
    There is a borderless printing error, or there is an issue with either the tri-color cartridge or the black or photo cartridge.
Important : Follow these solutions in the order presented to resolve the issue.
NOTE:If the Left Cartridge light blinks, there is an issue with the tri-color cartridge. If the Right Cartridge light blinks, there is an issue with the black or photo cartridge. See messages displayed on the computer for further instructions.

Solution one: Check borderless print settings

If you are printing a borderless document, choose your operating system and then follow the steps to make sure the borderless settings are correct.
  1. Lift the input tray.
  2. Slide the paper width guide to its outermost position.
  3. Insert the paper into the input tray, and then adjust the paper width guide until it stops at the edge of the paper.
    Figure 57: Load the paper and adjust the paper width guide
    Image: Load the paper and adjust the paper width guide
  4. In the software program you are printing from, click File , and then click Print .
  5. Click Properties or Preferences .
  6. Click the Features tab.
  7. From the Size drop-down menu, click More , and then select the paper size you loaded in the input tray.
    NOTE:If a borderless document or image can be printed on the selected size, the Borderless check box is selected.
  8. From the Paper type drop-down menu, click More , and then select the paper type you loaded in the input tray.
  9. Select the Borderless check box, if it is not checked already.
    NOTE:If the paper size and paper type settings are not compatible for borderless printing, a message displays to change the paper settings.
  10. Click OK , and then click OK on the Print window. The borderless document prints.
  1. Lift the input tray.
  2. Slide the paper width guide to its outermost position.
  3. Insert the paper into the input tray, and then adjust the paper width guide until it stops at the edge of the paper.
    Figure 58: Load the paper and adjust the paper width guide
    Image: Load the paper and adjust the paper width guide
  4. In the software program you are printing from, click File , and then click Print .
  5. From the Printer pop-up menu, select the name of your printer.
  6. Next to the Printer pop-up menu, click the Down Arrow ( ) to open the print job settings.
  7. From the pop-up menu below the orientation selections, click Paper Type/Quality .
  8. From the Paper Type pop-up menu, select the paper type you loaded in the input tray.
  9. From the Quality pop-up menu, select Best or Maximum dpi .
  10. From the Paper Size pop-up menu, select Borderless A4 or Borderless 10x15cm .
  11. Click Print . The borderless document prints.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Check for missing cartridges

Follow these steps to check for missing cartridges, and insert cartridges if necessary.
Step one: Check for missing cartridges
Open the top access cover, and then check if one or both of the cartridges are missing.
  • If both cartridges are in the carriage, skip to the next solution.
  • If one or both of the cartridges are missing, continue to the next step.
Step two: Insert cartridges
Follow these steps to insert a cartridge.
  1. Hold the cartridge by its sides, with the contacts facing towards the carriage.
  2. Insert the cartridge at a slight angle into the carriage slot, and then gently push until it snaps into place.
    Figure 59: Insert the cartridge at a slight angle
    Illustration: Insert the cartridge at a slight angle
    NOTE:Place the tri-color cartridge in the left slot, and the black or photo cartridge in the right slot
  3. Close the cartridge latch. Press the latch down to make sure it rests flat on the cartridge.
    Figure 60: Close the cartridge latch
    Illustration: Close the cartridge latch
  4. Close the front access cover.
    Figure 61: Close the front access cover
    Illustration: Close the front access cover
    Allow the cartridge initialization process to complete before proceeding.
Step three: Align the cartridges
Whenever you install a new cartridge, align the cartridges for the best possible print quality.
NOTE:Make sure to load unused, plain, white paper into the paper tray before you align the ink cartridges. An alignment page prints during the alignment process.
Select your operating system, and then follow the instructions to align the cartridges.
    1. Click Start ( ), click All Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Click the Windows icon ( ), click Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Click the Windows icon ( ), click All Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Double-click the HP Utility icon in the Dock. The HP Utility opens.
    2. If more than one product is listed in the utility, click your product under Printers .
    3. Click Align .
    4. Follow the on-screen instructions to complete the alignment.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Remove and then reinsert the cartridge

Improper placement or incorrect installation of the cartridges might cause a cartridge error. Follow these steps to remove and then reinsert the cartridge that corresponds to the blinking cartridge light.
Step one: Remove the cartridge
  1. Press the Power button ( ) to turn on the product.
  2. Open the front access cover. Wait until the carriage is idle and silent before proceeding.
    CAUTION:Only install cartridges after the carriage stops moving.
    Figure 62: Open the front access cover
    Illustration: Open the front access cover
  3. Lift the cartridge latch, and then gently remove the cartridge from the carriage.
    Figure 63: Remove the cartridge
    Illustration: Remove the cartridge
    CAUTION: Do not touch the copper contacts on the back of the cartridge or the ink nozzles on the bottom of the cartridge. Touching the contacts or the nozzles might damage the cartridge.
Step two: Reinsert the cartridge
  1. Hold the cartridge by its sides, with the contacts facing towards the carriage.
  2. Insert the cartridge at a slight angle into the carriage slot, and then gently push until it snaps into place.
    Figure 64: Insert the cartridge at a slight angle
    Illustration: Insert the cartridge at a slight angle
    NOTE:Place the tri-color cartridge in the left slot, and the black or photo cartridge in the right slot
  3. Close the cartridge latch. Press the latch down to make sure it rests flat on the cartridge.
    Figure 65: Close the cartridge latch
    Illustration: Close the cartridge latch
  4. Close the front access cover.
    Figure 66: Close the front access cover
    Illustration: Close the front access cover
    Allow the cartridge initialization process to complete before proceeding.
The Power light is on, the Resume light blinks, and the Left or the Right Cartridge light blinks. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Blinking or off
  • Right Cartridge light : Blinking or off
  • Bluetooth light : Off
  • Resume light : Blinking
  • Power light : On
Figure 67: The Power light is on, the Resume light blinks, and the Left or the Right Cartridge light blinks
Image: The Power light is on, the Resume light blinks, and the  Left or the Right Cartridge light blinks
    The cartridge indicated is very low, or the cartridge is counterfeit or previously used.
Important : Follow these solutions in the order presented to resolve the issue.
NOTE:If the Left Cartridge light blinks, there is an issue with the tri-color cartridge. If the Right Cartridge light blinks, there is an issue with the black or photo cartridge.

Solution one: Use genuine HP cartridges

The following instructions assume that you are using genuine HP cartridges.
HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges. If you are not using genuine HP cartridges, the following solutions might not resolve the issue.

Solution two: Replace the low cartridge

Follow these steps to remove and replace the low cartridge that corresponds to the blinking cartridge light.
Step one: Replace the cartridge
  1. Press the Power button ( ) to turn on the product.
  2. Open the front access cover. Wait until the carriage is idle and silent before proceeding.
    Figure 68: Open the front access cover
    Image: Open the front access cover
  3. Lift the cartridge latch, and then gently remove the cartridge from the carriage.
    Figure 69: Remove the cartridge
    Image: Remove the cartridge
  4. Remove the new cartridge from its package, and then pull the pink tab to remove the protective tape.
    CAUTION: Do not touch the copper contacts on the back of the cartridge or the ink nozzles on the bottom of the cartridge. Touching the contacts or the nozzles might damage the cartridge.
    Figure 70: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    1 - Copper-colored contacts
    2 - Plastic tape with pink tab
    3 - Ink nozzles under tape
  5. Insert the cartridge at a slight angle into the carriage slot.
    NOTE:Place the tri-color cartridge in the left slot, and the black or photo cartridge in the right slot.
    Figure 71: Insert the cartridge
    Image: Insert the cartridge
  6. Close the cartridge latch. Press the latch down to make sure that it rests flat on the cartridge.
    Figure 72: Close the cartridge latch
    Image: Close the cartridge latch
  7. Close the front access cover, and then allow the cartridge initialization process to complete before proceeding.
    Figure 73: Close the front access cover
    Image: Closing the front access cover
Step two: Align the cartridges
Whenever you install a new cartridge, align the cartridges for the best possible print quality.
NOTE:Make sure to load unused, plain, white paper into the paper tray before you align the ink cartridges. An alignment page prints during the alignment process.
Select your operating system, and then follow the instructions to align the cartridges.
    1. Click Start ( ), click All Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Click the Windows icon ( ), click Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Click the Windows icon ( ), click All Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Double-click the HP Utility icon in the Dock. The HP Utility opens.
    2. If more than one product is listed in the utility, click your product under Printers .
    3. Click Align .
    4. Follow the on-screen instructions to complete the alignment.
The Power light is on and the Left or the Right Cartridge light is on. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : On or off
  • Right Cartridge light : On or off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : On
Figure 74: The Power light and the Left or the Right Cartridge light is on
Image: The Power light is on and the Left or the Right  Cartridge light is on
    The indicated cartridge is low on ink.
Follow these steps to replace the low cartridge.
NOTE:You can continue to print when the Left or the Right Cartridge light is on. You do not need to replace the cartridges until print quality is unsatisfactory.

Step one: Replace the low cartridge

  1. Press the Power button ( ) to turn on the product.
  2. Open the front access cover. Wait until the carriage is idle and silent before proceeding.
    Figure 75: Open the front access cover
    Image: Open the front access cover
  3. Lift the cartridge latch, and then gently remove the cartridge from the carriage.
    Figure 76: Remove the cartridge
    Image: Remove the cartridge
  4. Remove the new cartridge from its package, and then pull the pink tab to remove the protective tape.
    CAUTION: Do not touch the copper contacts on the back of the cartridge or the ink nozzles on the bottom of the cartridge. Touching the contacts or the nozzles might damage the cartridge.
    Figure 77: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    1 - Copper-colored contacts
    2 - Plastic tape with pink tab
    3 - Ink nozzles under tape
  5. Insert the cartridge at a slight angle into the carriage slot.
    NOTE:Place the tri-color cartridge in the left slot, and the black or photo cartridge in the right slot.
    Figure 78: Insert the cartridge
    Image: Insert the cartridge
  6. Close the cartridge latch. Press the latch down to make sure that it rests flat on the cartridge.
    Figure 79: Close the cartridge latch
    Image: Close the cartridge latch
  7. Close the front access cover, and then allow the cartridge initialization process to complete before proceeding.
    Figure 80: Close the front access cover
    Image: Closing the front access cover

Step two: Align the cartridges

Whenever you install a new cartridge, align the cartridges for the best possible print quality.
NOTE:Make sure to load unused, plain, white paper into the paper tray before you align the ink cartridges. An alignment page prints during the alignment process.
Select your operating system, and then follow the instructions to align the cartridges.
    1. Click Start ( ), click All Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Click the Windows icon ( ), click Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Click the Windows icon ( ), click All Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Double-click the HP Utility icon in the Dock. The HP Utility opens.
    2. If more than one product is listed in the utility, click your product under Printers .
    3. Click Align .
    4. Follow the on-screen instructions to complete the alignment.
The Power light blinks, and the Left or the Right Cartridge light blinks. The following light pattern displays on the printer control panel:
  • Battery Status light : Off
  • Battery Charging light : Off
  • Left Cartridge light : Blinking or off
  • Right Cartridge light : Blinking or off
  • Bluetooth light : Off
  • Resume light : Off
  • Power light : Blinking
Figure 81: The Power light blinks and the Left or the Right Cartridge light blinks
Image: The Power light blinks and the Left or the Right Cartridge
light blinks
    There is an issue with either the tri-color cartridge or the black or photo cartridge.
Important : Follow these solutions in the order presented to resolve the issue.

Solution one: Remove and then reinsert the cartridge

Improper placement or incorrect installation of the cartridges might cause a cartridge error. Follow these steps to remove and then reinsert the cartridge that corresponds to the blinking cartridge light.
Step one: Remove the cartridge
  1. Press the Power button ( ) to turn on the product.
  2. Open the front access cover. Wait until the carriage is idle and silent before proceeding.
    CAUTION:Only install cartridges after the carriage stops moving.
    Figure 82: Open the front access cover
    Illustration: Open the front access cover
  3. Lift the cartridge latch, and then gently remove the cartridge from the carriage.
    Figure 83: Remove the cartridge
    Illustration: Remove the cartridge
    CAUTION: Do not touch the copper contacts on the back of the cartridge or the ink nozzles on the bottom of the cartridge. Touching the contacts or the nozzles might damage the cartridge.
Step two: Reinsert the cartridge
  1. Hold the cartridge by its sides, with the contacts facing towards the carriage.
  2. Insert the cartridge at a slight angle into the carriage slot, and then gently push until it snaps into place.
    Figure 84: Insert the cartridge at a slight angle
    Illustration: Insert the cartridge at a slight angle
    NOTE:Place the tri-color cartridge in the left slot, and the black or photo cartridge in the right slot
  3. Close the cartridge latch. Press the latch down to make sure it rests flat on the cartridge.
    Figure 85: Close the cartridge latch
    Illustration: Close the cartridge latch
  4. Close the front access cover.
    Figure 86: Close the front access cover
    Illustration: Close the front access cover
    Allow the cartridge initialization process to complete before proceeding.
Step three: Try to print
Try printing another document, and then check if the print quality is satisfactory.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Replace the cartridge

Follow these steps to replace the cartridge that corresponds to the blinking cartridge light.
Step one: Replace the cartridge
  1. Press the Power button ( ) to turn on the product.
  2. Open the front access cover. Wait until the carriage is idle and silent before proceeding.
    Figure 87: Open the front access cover
    Image: Open the front access cover
  3. Lift the cartridge latch, and then gently remove the cartridge from the carriage.
    Figure 88: Remove the cartridge
    Image: Remove the cartridge
  4. Remove the new cartridge from its package, and then pull the pink tab to remove the protective tape.
    CAUTION: Do not touch the copper contacts on the back of the cartridge or the ink nozzles on the bottom of the cartridge. Touching the contacts or the nozzles might damage the cartridge.
    Figure 89: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    1 - Copper-colored contacts
    2 - Plastic tape with pink tab
    3 - Ink nozzles under tape
  5. Insert the cartridge at a slight angle into the carriage slot.
    NOTE:Place the tri-color cartridge in the left slot, and the black or photo cartridge in the right slot.
    Figure 90: Insert the cartridge
    Image: Insert the cartridge
  6. Close the cartridge latch. Press the latch down to make sure that it rests flat on the cartridge.
    Figure 91: Close the cartridge latch
    Image: Close the cartridge latch
  7. Close the front access cover, and then allow the cartridge initialization process to complete before proceeding.
    Figure 92: Close the front access cover
    Image: Closing the front access cover
Step two: Align the cartridges
Whenever you install a new cartridge, align the cartridges for the best possible print quality.
NOTE:Make sure to load unused, plain, white paper into the paper tray before you align the ink cartridges. An alignment page prints during the alignment process.
Select your operating system, and then follow the instructions to align the cartridges.
    1. Click Start ( ), click All Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Click the Windows icon ( ), click Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Click the Windows icon ( ), click All Programs , click HP , click HP Officejet 100 (L411) Mobile Printer Series , and then click Toolbox . The Toolbox opens.
    2. Click the Services tab, and then click Align the Print Cartridges .
    3. Follow the on-screen instructions to complete the alignment.
    1. Double-click the HP Utility icon in the Dock. The HP Utility opens.
    2. If more than one product is listed in the utility, click your product under Printers .
    3. Click Align .
    4. Follow the on-screen instructions to complete the alignment.

Service the printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Officejet 100 Mobile Printer - L411a

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