Following are some common installation problems that the HP Printer Install Wizard can help with:
You cannot find your driver for Windows.
You need help using your HP printer in the same way you used it with your old operating system.
You are not sure which driver you should select.
NOTE:The HP Printer Install Wizard is not available for all HP printers. This tool is available only for the Windows 7 and Windows 8 operating systems.The HP Printer Install Wizard works with printers connected with a USB cable or with a wired (Ethernet) or wireless network connection. If you would like to connect your printer wirelessly, but it is not on a wireless network, you need to temporarily connect the printer with a USB cable to run the Printer Install Wizard.
Step one: Download the HP Printer Install Wizard
Click or tap the following link to download the wizard:
If your printer is not in the list, click My Printer is not listed
, and then follow the on-screen instructions.
The wizard automatically displays the best available driver for your HP printer.
If a full feature driver is available
, the wizard detects it. Click Next
to download and install the software. For full functionality, HP recommends installing the full feature driver if it is available.
This installation provides full product functionality. HP also includes valuable software to help you get the most out of your printer.
If an in-Operating System (in-OS) driver is available
, the wizard explains that the driver is already installed. It also supplies a link to more information about using the in-OS driver with your printer.
When you connect the USB cable to the printer, and then to the computer, or Windows 8 detects that the printer is on the same network as the PC, Windows activates Windows Update. Windows Update searches online for the most recent printer driver on the Windows Update site. If the online driver is more recent than the driver stored in Windows, the computer downloads and installs the updated driver. The Windows Update process takes place automatically.
If an alternate driver is available
, the wizard supplies a link to learn how to install and configure the alternate driver for your printer.
NOTE:Alternate drivers are supported by Windows 7 only.