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HP Pavilion dv4-2045dx Entertainment Notebook PC support

Intel® Chipset Design Issue May Affect Certain HP Desktop and Notebook PCs

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This document will be updated as additional information is available.

Overview

On January 31, 2011 Intel announced that they “discovered a design issue in a recently released support chip, the Intel 6 Series, code-named Cougar Point, and have implemented a silicon fix. In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially affecting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives.”
For additional information please refer to the Intel website .
Certain HP products shipped between December 2010 and February 2011 may be affected by this issue. The information below will help you determine if your HP computer is affected, and what to do if it is affected.
Please note that not all HP computers with Intel chipsets are affected by this issue.

Determine if your HP computer is affected

To determine if your HP Desktop PC is affected, click here .
To determine if your HP Notebook PC is affected, click here .

Determine if your HP Desktop PC is affected

NOTE:The desktop PC instructions below will not work on a notebook PC.
  1. Locate your serial number by clicking Start , entering HP and selecting HP Support Assistant (the serial number is displayed near the bottom edge of the opening window) or looking at the printed support label located on the side of the PC.
    1. If the fourth through sixth digits of the serial number are "108" or numerically higher, your HP desktop does not have the affected Intel chipset. No further action is necessary.
    2. If the fourth through sixth digits of the serial number are "107" or numerically lower, your HP desktop may have the affected Intel chipset. Proceed to step 2.
  2. Click Start , type device into the search field, and then select Device Manager from the list.
  3. If the IDE ATA/ATAPI controller entry is listed, click on the right arrow (>) to expand it. If the IDE ATA/ATAPI controller entry is not listed, RAID is configured. Locate the Storage controllers entry and click on the right arrow (>) to expand it.
    1. Double click on either the Intel (R) SATA AHCI Controller or Intel (R) Desktop/Workstation/Server Express Chipset SATA RAID Controller to open the Properties window.
    2. Select the Details tab, then select Compatible IDs from the drop down menu.
    3. If the first entry ends in "05" or higher, your HP desktop does not have the affected Intel chipset. No further action is necessary.
    4. If the first entry ends in "04" or lower, your HP desktop has the affected Intel chipset. See Figure 1.
      Figure 1: Desktop PC - Affected chipset listed in Device Manager

Determine if your HP Notebook PC is affected

NOTE:The notebook PC instructions below will not work on a desktop PC.
  1. Locate your model and serial number by clicking Start , entering HP and selecting HP Support Assistant (the model and serial numbers are displayed near the bottom edge of the opening window) or looking at the printed Service Tag label located in the battery bay.
    NOTE:Shut down your notebook and disconnect the AC adapter before removing the battery to access the Service Tag label.
    If the notebook is an HP Pavilion g4 Series model for the Asia Pacific region, it does not have the affected Intel chipset regardless of the serial number. No further action is necessary.
    If the fourth through sixth digits of the serial number are "108" or numerically higher, your HP notebook does not have the affected Intel chipset. No further action is necessary.
    If the fourth through sixth digits of the serial number are "107" or numerically lower, your HP notebook may have the affected Intel chipset. Proceed to step 2.
    Figure 2: Bottom of an HP notebook PC with the battery removed and the service tag information boxed in red
  2. Click Start , type device into the search field, and then select Device Manager from the list.
  3. Click the plus sign (+) to expand the System devices entry.
    If the chipset name in Device Manager is not in the “Intel (R) 6 Series/C200 Series Chipset Family”, your HP notebook does not have the affected chipset. No further action is necessary.
    If the chipset name in Device Manager is in the “Intel (R) 6 Series/C200 Series Chipset Family”, your HP notebook may have the affected chipset. See Figure 3.
    Figure 3: Notebook PC - Affected chipset listed in the Device Manager

What do I do if my computer has or may have the affected chipset?

If you have an HP computer with the affected chipset, HP recommends that you contact HP support to participate in the service solution and receive the updated part at no charge to you.
If your HP computer is serviced for a different reason after April 15, 2011 and has the affected part, HP will also replace the affected part with an updated part to resolve this issue.

What do I do if my computer does not have the affected chipset?

No further action is necessary.

Frequently Asked Questions

  1. How long have HP products with the affected Intel chipset been available for purchase?
    HP products with the affected Intel technology have been generally available since on or about 9 January 2011.
  2. Is HP still making products with the affected Intel chipset?
    No. HP has stopped manufacturing products with the Intel technology at issue and has placed a shipment hold on products in HP and channel inventory.
  3. When will/did HP begin shipping products that do not have the Intel chipset issue?
    March 2011.
  4. Is the HP service solution available?
    Yes, the HP service solution is now available for HP Desktop and Notebook PCs.
  5. I purchased an HP PC that shipped on or after March 2011, but the chipset ID says “B2”. Is my new HP PC affected?
    No, HP PCs shipped beginning March 2011 are not affected by this issue. For this specific issue, Microsoft® Windows® Device Manager and third party applications/tools may report the “B3” chipset Revision ID as “B2”.
    For HP Desktop and Notebook PCs, a combination of the serial number and Windows Device Manager must be used to properly determine whether or not the HP PC is affected.
  6. Why might Device Manager and certain third party applications incorrectly report the chipset revision number?
    Many newer Intel chipsets feature an Intel Compatibility Revision ID (CRID). The BIOS for HP notebook and some HP desktop PC systems sets this Revision ID at its original value (e.g. B2) and keeps it constant even if Intel makes a chipset revision change (e.g. from B2 to B3). Keeping the revision ID constant prevents Microsoft Windows from re-installing software (a device driver) each time it detects a chipset Revision ID change.
    The Intel website link below states that some third party tools and applications may not properly report the chipset Revision ID (stepping information). Go to http://www.intel.com/consumer/products/processors/chipset.htm and scroll to the “Note” at the bottom of the page.
  7. How do I know that my HP PC is not affected by this issue?
    Refer to the section of this document titled, Determine if your HP PC is affected . A combination of the serial number and Windows Device Manager information are required.
  8. My HP PC was updated using the service solution. After that my operating system was restored and now the HP Support Assistant alert about the Intel(R) 6 Series/C200 chipset SATA port issue is appearing again.
    If your HP PC received the updated part and your operating system was restored, recovered or changed after that, the HP Support Assistant alert may appear again. You can delete this alert.
  9. What are the technical details on this issue?
    For technical information about the Intel® 6 Series chipset, please refer to the Intel website at: http://www.intel.com/support/chipsets/sb/CS-032263.htm .
  10. Why are HP Pavilion g4 Series models for the Asia Pacific region not affected even if the fourth through sixth serial number characters are “107” or below?
    HP Pavilion g4 Series models for the Asia Pacific region shipped with the updated part and are not affected regardless of their serial number.