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HP Deskjet 3050A e-All-in-One Printer - J611g Troubleshooting

Installing the Printer Software for a Wireless Network Connection

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Introduction

This document contains instructions to install the product in an existing wireless network that uses an access point , such as a router. This type of network is called an infrastructure network. HP recommends the infrastructure type of network for wireless connection to your product.
NOTE:You can also use these instructions if you previously installed the software for a USB connection and now want to change to a wireless network connection.
Figure 1: Example of a wireless network that uses an access point
Image: Example of a wireless network that uses an access point
1 - Notebook with a wireless connection
2 - PC with a wireless connection
3 - Access point
4 - Wireless printer
NOTE: Set up the printer hardware before installing the software. If you have not already done so, follow the steps in the hardware setup document for your printer before proceeding.
Click the plus sign () next to your operating system for more information.
Show all | Hide all
Follow these steps for the Windows XP operating system.
Important : You must follow these steps in the order presented .

Step one: Gather the network setup items

Don't worry if you do not have all of the items yet! The HP Print and Scan Doctor can help you gather some of these items ( ).
  •   Network name: The network name is the SSID
  •   WEP key or WPA security passphrase
  • A computer that is connected to the wireless network
  • Internet access: HP recommends broadband Internet access such as cable or DSL
    NOTE:Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure
  • A USB cable (used only during installation). Do not connect the cable now
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.


Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.

  1. Click the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .
  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:
      If the Security Warning dialog box opens
      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.
        Method one: Run the utility
        1. In the Security Warning dialog box, click Run .
        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.
        Method two: Save the utility
        1. In the Security Warning dialog box, click Save .
        2. When the Save As window opens, browse to your Desktop, and then click Save .
        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.
      If the Security Warning dialog box does not open
      1. Click Run in the Notification bar to download the software.
      2. Click Yes in the User Account Control window.
  4. On the Menu bar in the Print and Scan Doctor window, click Network .
  5. Click Show Advanced Info .
  6. Click Show Wireless Info .
  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Prepare for the installation

NOTE:Make sure that you have already completed the hardware setup of your printer before beginning the steps to install the software and set up the printer on a wireless network.
  1. Make sure the printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.
  2. Exit all applications running on your computer.
  3. Disconnect the USB cable if it is connected to the printer, and then choose from the following options:

Step three: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
    Install the software with the printer CD
    For a new printer:CD installation is a quick and easy method.
    For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:The software on the CD is current to the date of the printer release.
    Download and install the software from the HP website
    For a new printer:If you do not have a CD, you can download the software you need.
    For an older printer:Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step four: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
Use the Basic CD installation if you do not want to go online to download the software.
During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Insert the CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click Start ( ), click My Computer , and then double-click the CD drive.
  3. Accept the installation agreements, and then click Next .
    NOTE:It might take several minutes for your computer to install the printer software.
  4. When prompted to select a connection type, select Wireless , and then click Next .
  5. Follow these steps to complete the software installation:
Follow these steps to download, and then install the software.
Step one: Download the software
Follow these steps to download the software and save it to your computer.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click Download .
  7. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
  8. Click Save . The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. Click Next to accept the default location, and then wait while the installer extracts the files to prepare for the installation.
  3. Follow the on-screen instructions to start the installation.
  4. When prompted to select a connection type, select Wireless , and then click Next .
Step three: Select the wireless connection setup option
Depending on the option that displays on your printer, select from the following wireless setup options:
Option one: The 'HP Auto Wireless Connect' screen displays
HP Auto Wireless Connect automatically gathers your current network information from your computer, and then applies it to your printer through the wireless connection in order to connect the printer to the same network. Follow these steps to set up your wireless connection when the HP Auto Wireless Connect screen displays.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Option two: The 'Wireless Setup Using a USB connection' screen displays
HP ePrint
Graphic and link to HP ePrintFor additional information related to setting up and using ePrint, click here to get started with ePrint .
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows Vista operating system.
Important : There are two methods available for setting up your printer on a wireless network. The 'HP Auto Wireless Connect' method might display as an option during installation, depending on your network environment. If the ‘HP Auto Wireless Connect’ method does not display as an option, there is an alternate USB setup method available. HP recommends using ‘HP Auto Wireless Connect.’
NOTE:‘HP Auto Wireless Connect’ is offered up to 120 minutes after initial printer setup. After that time, the installation will default to the alternate USB setup method.

Step one: Gather the network setup items

Don't worry if you do not have all of the items yet! The HP Print and Scan Doctor can help you gather some of these items ( ).
  •   Network name: The network name is the SSID
  •   WEP key or WPA security passphrase
  • A computer that is connected to the wireless network
  • Internet access: HP recommends broadband Internet access such as cable or DSL
    NOTE:Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure
  • A USB cable (used only during installation). Do not connect the cable now
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.


Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.

  1. Click the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .
  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:
      If the Security Warning dialog box opens
      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.
        Method one: Run the utility
        1. In the Security Warning dialog box, click Run .
        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.
        Method two: Save the utility
        1. In the Security Warning dialog box, click Save .
        2. When the Save As window opens, browse to your Desktop, and then click Save .
        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.
      If the Security Warning dialog box does not open
      1. Click Run in the Notification bar to download the software.
      2. Click Yes in the User Account Control window.
  4. On the Menu bar in the Print and Scan Doctor window, click Network .
  5. Click Show Advanced Info .
  6. Click Show Wireless Info .
  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Prepare for the installation

NOTE:Make sure that you have already completed the hardware setup of your printer before beginning the steps to install the software and set up the printer on a wireless network.
  1. Make sure the printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.
  2. Exit all applications running on your computer.
  3. Choose from the following options:

Step three: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
    Install the software with the printer CD
    For a new printer:CD installation is a quick and easy method.
    For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:The software on the CD is current to the date of the printer release.
    Download and install the software from the HP website
    For a new printer:If you do not have a CD, you can download the software you need.
    For an older printer:Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step four: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
Follow these steps to install the software with the printer CD.
Step one: Insert the CD to install the software
  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon ( ), click Computer , and then double-click the CD drive.
    NOTE:If the Installation Agreements and Settings window opens, click the check box to accept the terms of the agreements, and then click Next .
  2. Wait while the computer installs the printer software. It could take several minutes.
  3. When prompted to select a connection type, select Network / Wireless , and then click Next .
  4. Proceed with the next correct option.
Step two: Select the wireless connection setup option
Click the plus sign ( ) for more information as it applies during your installation.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Follow these steps to download the software, and then install it.
Step one: Download the software
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  6. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . This option allows you to install the software at any time after the download completes.
  8. Click Save , and then browse to the location on your computer where you want to save the file.
  9. Click Save . The software downloads to your computer.
    Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. Click Next to accept the default location, and then wait while the installer extracts the files to prepare for the installation.
  3. Follow the on-screen instructions to start the installation.
  4. When prompted to select a connection type, select Network / Wireless , and then click Next .
  5. Follow the on-screen instructions to finish installing the software. Proceed with the next correct option.
Step three: Select the wireless connection setup option
Click the plus sign ( ) for more information as it applies during your installation.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
HP ePrint
Graphic and link to HP ePrintFor additional information related to setting up and using ePrint, click here to get started with ePrint .
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows 7 operating system.
Important : There are two methods available for setting up your printer on a wireless network. The 'HP Auto Wireless Connect' method might display as an option during installation, depending on your network environment. If the ‘HP Auto Wireless Connect’ method does not display as an option, there is an alternate USB setup method available. HP recommends using ‘HP Auto Wireless Connect.’
NOTE:‘HP Auto Wireless Connect’ is offered up to 120 minutes after initial printer setup. After that time, the installation will default to the alternate USB setup method.

Step one: Gather the network setup items

Don't worry if you do not have all of the items yet! The HP Print and Scan Doctor can help you gather some of these items ( ).
  •   Network name: The network name is the SSID
  •   WEP key or WPA security passphrase
  • A computer that is connected to the wireless network
  • Internet access: HP recommends broadband Internet access such as cable or DSL
    NOTE:Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure
  • A USB cable (used only during installation). Do not connect the cable now
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.


Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.

  1. Click the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .
  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:
      If the Security Warning dialog box opens
      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.
        Method one: Run the utility
        1. In the Security Warning dialog box, click Run .
        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.
        Method two: Save the utility
        1. In the Security Warning dialog box, click Save .
        2. When the Save As window opens, browse to your Desktop, and then click Save .
        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.
      If the Security Warning dialog box does not open
      1. Click Run in the Notification bar to download the software.
      2. Click Yes in the User Account Control window.
  4. On the Menu bar in the Print and Scan Doctor window, click Network .
  5. Click Show Advanced Info .
  6. Click Show Wireless Info .
  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Prepare for the installation

NOTE:Make sure that you have already completed the hardware setup of your printer before beginning the steps to install the software and set up the printer on a wireless network.
  1. Make sure the HP printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.
  2. Exit all applications running on your computer.
  3. Choose from the following options:

Step three: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
    Install the software with the printer CD
    For a new printer:CD installation is a quick and easy method.
    For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:The software on the CD is current to the date of the printer release.
    Download and install the software from the HP website
    For a new printer:If you do not have a CD, you can download the software you need.
    For an older printer:Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step four: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
Follow these steps to download the software, and then install it.
Step one: Download the software
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  6. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . This option allows you to install the software at any time after the download completes.
  8. Click Save , and then browse to the location on your computer where you want to save the file.
  9. Click Save . The software downloads to your computer.
    Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. Click Next to accept the default location, and then wait while the installer extracts the files to prepare for the installation.
  3. Follow the on-screen instructions to start the installation.
  4. When prompted to select a connection type, select Network / Wireless , and then click Next .
  5. Follow the on-screen instructions to finish installing the software. Proceed with the next correct option.
Step three: Select the wireless connection setup option
Click the plus sign ( ) for more information as it applies during your installation.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Follow these steps to install the software with the printer CD.
Step one: Insert the CD to install the software
  1. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon ( ), click Computer , and then double-click the CD drive.
    NOTE:If the Installation Agreements and Settings window opens, click the check box to accept the terms of the agreements, and then click Next .
  2. Wait while the computer installs the printer software. It could take several minutes.
  3. When prompted to select a connection type, select Network / Wireless , and then click Next .
  4. Proceed with the next correct option.
Step two: Select the wireless connection setup option
Click the plus sign ( ) for more information as it applies during your installation.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
HP ePrint
Graphic and link to HP ePrintFor additional information related to setting up and using ePrint, click here to get started with ePrint .
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows 8 operating system.
NOTE:Microsoft designed the Windows 8 interface for use with touchscreen monitors. In some areas of this document, the instructions direct you to "click" an element on the screen. In Windows 8, users with touchscreens can also tap those elements to perform the task.

Step one: Gather the network setup items

Don't worry if you do not have all of the items yet! The HP Print and Scan Doctor can help you gather some of these items ( ).
  •   Network name: The network name is the SSID
  •   WEP key or WPA security passphrase
  • A computer that is connected to the wireless network
  • Internet access: HP recommends broadband Internet access such as cable or DSL
    NOTE:Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates.
  • Your wireless-capable HP printer: Place it close to the computer during the installation procedure
  • A USB cable (used only during installation). Do not connect the cable now
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor . If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.


Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.

  1. Click the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .
  3. Check to see if the Security Warning dialog box opens, and then click the Plus sign ( ) next to the corresponding option:
      If the Security Warning dialog box opens
      When the Security Warning dialog box opens, choose one of the following methods to download the wizard.
        Method one: Run the utility
        1. In the Security Warning dialog box, click Run .
        2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box. The Print and Scan Doctor opens.
        Method two: Save the utility
        1. In the Security Warning dialog box, click Save .
        2. When the Save As window opens, browse to your Desktop, and then click Save .
        3. When the download is complete, browse to where you saved the file, and then double-click the file to install the utility. The Print and Scan Doctor opens.
      If the Security Warning dialog box does not open
      1. Click Run in the Notification bar to download the software.
      2. Click Yes in the User Account Control window.
  4. On the Menu bar in the Print and Scan Doctor window, click Network .
  5. Click Show Advanced Info .
  6. Click Show Wireless Info .
  7. Under the Wireless Settings pane, identify the name of your network under SSID , and then identify the Network Key next to it in the list.

Step two: Prepare for the installation

NOTE:Make sure that you have already completed the hardware setup of your HP printer before beginning the steps to install the software and set up the printer on a wireless network.
  1. Make sure the HP printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.
  2. Exit all applications running on your computer.
  3. Choose from the following options:

Step three: Decide whether to install with the printer CD or download the software

Don’t worry if you don’t have the printer CD! You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
    Install the software with the printer CD
    For a new printer:CD installation is a quick and easy method.
    For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

    For example, Windows Vista released in 2007. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Vista.
    About the software:The software on the CD is current to the date of the printer release.
    Download and install the software from the HP website
    For a new printer:If you do not have a CD, you can download the software you need.
    For an older printer:Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

    Downloading is the recommended method if your computer operating system released after the HP printer released.
    About the software:The software you can download from the HP website is most current software available for your printer. HP often updates software and drivers after the printer and CD release to the market.

Step four: Install the printer software

To install the HP printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the HP printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
Follow these steps to download, and then install the software.
Step one: Download the software
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Turn the printer on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers .
  4. Check the instructions on the page, and then click or tap the Plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your printer in the window
      1. Type your printer model in the window.
      2. Click or tap Next . If necessary, select your model in a list of similar printers.
      3. Click or tap Software and Driver Downloads .
      4. Click or tap the drop-down arrow ( ), and then click or tap your operating system.
      5. Click or tap Next , and then continue to the next step
      If prompted to select your operating system
      1. Click or tap the drop-down arrow ( ), and then click or tap your operating system.
      2. Click or tap Next , and then continue to the next step.
  5. Click the Plus sign ( ) next to Driver , and then click or tap the Full Feature Software and Driver option.
    NOTE:A Full Feature driver is not available for some printers.
  6. Read through the minimum system requirements and additional instructions. You can also click or tap View directions ( ) for complete download instructions.
  7. Click or tap Download .
  8. Click or tap Save in the Notification bar to download the software.
    NOTE:The software file automatically saves to the Downloads folder on your computer. If you want to install it at a later time, right-click or tap and hold the bottom left corner of the screen, click or tap File Explorer , and then click or tap Downloads to access the file.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download completes, click or tap Run in the Notification bar.
    NOTE:If you closed the Notification bar after the download completed, right-click or tap and hold the bottom left corner of the screen, click or tap File Explorer , and then click or tap Downloads . Find the name of the HP software file, and then double-click or double-tap the file.
  2. Click or tap Yes in the User Account Control window, and then wait while the installer extracts the files.
Step three: Select the wireless connection setup option
Depending on the option that displays on your printer, select from the following wireless setup options:
HP Auto Wireless Connect automatically gathers your current network information from your computer, and then applies it to your printer through the wireless connection in order to connect the printer to the same network. Follow these steps to set up your wireless connection when the HP Auto Wireless Connect screen displays.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the Wi-Fi Protected Setup (WPS).
  1. Select Yes, send my wireless settings to the printer , and then click or tap Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Follow these steps to install the software with the printer CD.
Step one: Install the software
During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the software with the CD.
  1. Turn the printer on.
  2. Insert the CD into the CD drive of the computer, and then wait for the software installer to start.
    NOTE:If the CD does not automatically start the installer, right-click or tap and hold the bottom left corner of the screen, click or tap File Explorer , click or tap Computer , and then click or tap the CD or DVD drive. Double-click or double-tap on the Setup.exe file.
  3. When prompted to select a connection type, select Network / Wireless , and then click or tap Next .
  4. Proceed with the next correct option.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click or tap Next to bypass any hardware setup steps.
Step two: Select the wireless connection setup option
Depending on the option that displays on your printer, select from the following wireless setup options:
HP Auto Wireless Connect automatically gathers your current network information from your computer, and then applies it to your printer through the wireless connection in order to connect the printer to the same network. Follow these steps to set up your wireless connection when the HP Auto Wireless Connect screen displays.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the Wi-Fi Protected Setup (WPS).
  1. Select Yes, send my wireless settings to the printer , and then click or tap Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
HP ePrint
Graphic and link to HP ePrintFor additional information related to setting up and using ePrint, click here to get started with ePrint .
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps to install the software on a Mac OS X 10.5 (Leopard) and 10.6 (Snow Leopard).

Step one: Prepare for installation

  1. Make sure that you have the following requirements before you begin:
    • Your network is already set up : Before you can install the printer, your wireless network must be set up. Follow the instructions that came with your router or access point to set up the network.
    • Obtain the network name and password : The network name is the SSID (Service Set Identifier). The password is also referred to as the WEP key or WPA security passphrase.
      Tip
      To gather the network name and password, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the access point manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase.
    • Internet access : Required for HP Web Services only. HP recommends broadband internet access such as cable or DSL.
    • A USB cable (used only during installation). Do not connect the cable now.
  2. Make sure that your wireless-capable printer, router, and computer are all turned on, and that the computer is connected to the wireless network.
  3. Place the printer close to the computer during the installation.
  4. Exit all applications running on your computer.
  5. Select one of the following options for steps to continue with the installation, depending on if you previously installed for a USB connection:

Step two: Decide how to install the software

Select one of the following options for information on which installation method to use.
NOTE:HP recommends that you download the software from the HP website or use the installation CD that came with your printer. Apple Software Update installations do not support steps for connecting to the wireless network.
Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.
Important : If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work . Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.
The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.
HP recommends this installation method for all new and older products.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • You updated your operating system to a version that released after your HP product released

Step three: Install the software

Choose one of the following methods to install the software for a wireless connection. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Follow these steps to install the software with the product CD.
IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
  1. Insert the Macintosh product CD into the CD drive of the computer.
  2. Double-click the HP software disc icon that displays under the Macintosh HD icon.
  3. Double-click the HP Installer icon.
    The HP Installer program opens.
  4. When prompted, select your HP product, and then click OK .
  5. Review your setup options under device setup, skip to the next step, and then select the correct connection option.
Important : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
  1. Disconnect the USB cable from the rear of the product and the computer (if you already connected it).
  2. Turn on the product.
  3. Click this link, Get Software and Drivers to open the Get Software and Downloads page in a new browser window.
  4. Check the instructions on the page you just opened, and then click the Plus sign (+) next to the correct heading for additional instructions:
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
  6. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click the option that you want to download.
    A page displays with more information about that option and the specific items that it includes.
  8. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer.
    Figure 2: Example of downloaded file
    Example of downloaded file
  9. Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the HP product name.
    Figure 3: Example of disk image file
    Example of disk image file
  10. Double-click the disk image file.
  11. Double-click the HP Installer icon.
    The HP Installer program opens.
  12. When prompted, select your HP product, and then click OK .
  13. Follow the on-screen instructions to start the installation.
  14. When prompted to select a connection type, select Network , and then click OK .

Step four: Connect the printer to the network

Select one of the following options for steps to connect the printer to the network, depending on the option that displays on your computer.
NOTE:HP Auto Wireless Connect is available in most network and computer environments for 120 minutes after you turn on the printer for the first time. After 120 minutes, the wireless connection method defaults to a wireless setup using a USB connection.
  1. Select your printer (HP Auto Wireless Connect), and then click Continue .
  2. Follow the instructions to complete the software installation and wireless network setup.
  1. Select the USB Device, and then click Continue to start the connection setup process.
  2. Check the box to configure the printer wirelessly.
HP ePrint
Graphic and link to HP ePrintFor additional information related to setting up and using ePrint, click here to get started with ePrint .
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps to install the software on a Mac running OS X 10.7 (Lion).
NOTE:Older HP software might not be compatible with OS X 10.7 . Do not try to install software that supports earlier versions of the Mac operating system, either from the original printer CD or from the HP website.

Step one: Prepare for installation

  1. Make sure that you have the following requirements before you begin:
    • Your network is already set up : Before you can install the printer, your wireless network must be set up. Follow the instructions that came with your router or access point to set up the network.
    • Obtain the network name and password : The network name is the SSID (Service Set Identifier). The password is also referred to as the WEP key or WPA security passphrase.
      Tip
      To gather the network name and password, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the access point manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase.
    • Internet access : Required for HP Web Services only. HP recommends broadband internet access such as cable or DSL.
    • A USB cable (used only during installation). Do not connect the cable now.
  2. Make sure that your wireless-capable printer, router, and computer are all turned on, and that the computer is connected to the wireless network.
  3. Place the printer close to the computer during the installation.
  4. Exit all applications running on your computer.
  5. Select one of the following options for steps to continue with the installation, depending on if you previously installed for a USB connection:

Step two: Install the software

Follow these steps to download and install the software from the HP website. Repeat these steps to install the software on each computer that will use the printer wirelessly over the same network.
NOTE:To install the software for a wireless network connection, HP recommends that you download the software from the HP website. The printer CD is not supported in Lion, and Apple Software Update does not support steps for connecting to the wireless network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
  1. Browse to the Get Software and Drivers page: Get Software and Drivers .
  2. Check the instructions on the page, and then click the Plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your product in the window :
      1. Type your product number in the window.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Click Next , and then continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next .
      3. Continue to the next step.
    The Select Software and Drivers page opens.
  3. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  4. Click Download only . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer, and the HP Software window opens automatically.
    NOTE:If the HP Software window does not open, double-click the HP Software icon on the desktop.
    Figure 4: Example of an HP Software icon
    Image: Example of an HP Software icon
  5. Double-click the HP Installer icon. The Welcome to the HP Installer window opens.
    Figure 5: Example of an HP Installer icon
    Image: Example of an HP Installer icon
  6. When prompted, select your HP product, and then click OK .
  7. Follow the on-screen instructions to complete the installation.
  8. When prompted to select a connection type, select Configure your device for a wireless network , and then click Continue .
  9. Follow the on-screen instructions to set up the product on the wireless network.

Step three: Connect the printer to the network

Select one of the following options for steps to connect the printer to the network, depending on the option that displays on your computer.
NOTE:HP Auto Wireless Connect is available in most network and computer environments for 120 minutes after you turn on the printer for the first time. After 120 minutes, the wireless connection method defaults to a wireless setup using a USB connection.
  1. Select your printer (HP Auto Wireless Connect), and then click Continue .
  2. Follow the instructions to complete the software installation and wireless network setup.
  1. Select the USB Device, and then click Continue to start the connection setup process.
  2. Check the box to configure the printer wirelessly.
HP ePrint
Graphic and link to HP ePrintFor additional information related to setting up and using ePrint, click here to get started with ePrint .
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps to install the software on a Mac running OS X 10.8 (Mountain Lion).
NOTE:Older HP software might not be compatible with OS X 10.8 . Do not try to install software that supports earlier versions of the Mac operating system, either from the original printer CD or from the HP website.

Step one: Prepare for installation

  1. Make sure that you have the following requirements before you begin:
    • Your network is already set up : Before you can install the printer, your wireless network must be set up. Follow the instructions that came with your router or access point to set up the network.
    • Obtain the network name and password : The network name is the SSID (Service Set Identifier). The password is also referred to as the WEP key or WPA security passphrase.
      Tip
      To gather the network name and password, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the access point manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase.
    • Internet access : Required for HP Web Services only. HP recommends broadband internet access such as cable or DSL.
    • A USB cable (used only during installation). Do not connect the cable now.
  2. Make sure that your wireless-capable printer, router, and computer are all turned on, and that the computer is connected to the wireless network.
  3. Place the printer close to the computer during the installation.
  4. Exit all applications running on your computer.
  5. Select one of the following options for steps to continue with the installation, depending on if you previously installed for a USB connection:

Step two: Install the software

Follow these steps to download and install the software from the HP website. Repeat these steps to install the software on each computer that will use the printer wirelessly over the same network.
NOTE:To install the printer software for a wireless network connection, HP recommends that you download the software from the HP website. The printer CD is not supported in Mountain Lion, and Apple Software Update does not support steps for connecting to the wireless network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , unblock , yes , allow , or permit , or the installation will fail.
  1. Turn on the printer.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
      If prompted to enter your product in the window .
      1. Type your printer number in the window.
      2. Click Next . If necessary click your model in a list of similar printers.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Click Next , and then continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next , and then continue to the next step.
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click the option that you want to download.
    A page displays with more information about that option and the specific items that it includes.
    NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your printer features.
  7. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer.
    Figure 6: Example of a downloaded file
    Example of a downloaded file.
  8. Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the printer name.
    Figure 7: Example of a disk image file
    Example of a disk image file.
  9. Double-click the disk image file.
  10. Double-click the HP Installer icon.
    The HP Installer program opens.
  11. When prompted, select your printer, and then click OK .
  12. Follow the on-screen instructions to complete the installation.

Step three: Connect the printer to the network

Select one of the following options for steps to connect the printer to the network, depending on the option that displays on your computer.
NOTE:HP Auto Wireless Connect is available in most network and computer environments for 120 minutes after you turn on the printer for the first time. After 120 minutes, the wireless connection method defaults to a wireless setup using a USB connection.
  1. Select your printer (HP Auto Wireless Connect), and then click Continue .
  2. Follow the instructions to complete the software installation and wireless network setup.
  1. Select the USB Device, and then click Continue to start the connection setup process.
  2. Check the box to configure the printer wirelessly.
HP ePrint
Graphic and link to HP ePrintFor additional information related to setting up and using ePrint, click here to get started with ePrint .
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .