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HP Photosmart Wireless e-All-in-One Printer - B110a support

Alignment Failure or Colors Out Shortly After Setup

  • PrintPrint

Issue

At printer setup or shortly after, alignment fails or colors are missing from printouts.
Figure 1: Good colors
Graphic: Example of good colors in a printout
Figure 2: Missing colors
Graphic: Example of missing colors in a printout

Solution

Follow the steps below in order.

Step one: Remove the printhead

  1. Press the Power button () to turn on the product.
  2. Open the cartridge access door.
  3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.
    Figure 3: Remove the cartridge
    Remove the cartridge from the printhead
    CAUTION: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.
  4. Lift the latch handle on the carriage until it stops.
    Figure 4: Lift the latch handle
    Lift the carriage latch handle
  5. Lift the printhead straight up to remove it.
    Figure 5: Remove the printhead
    Lift the printhead straight up to remove it

Step two: Clean the electrical contacts

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.
Figure 6: Three areas to clean
The three areas on the printhead to clean
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 7: Do not touch the electrical contacts
Do not touch the electrical contacts
  1. Gather the following cleaning materials:
    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
    • Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.
  2. Lightly dampen a clean, lint-free cloth.
  3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.
    Figure 8: Clean the electrical contacts
    Clean the electrical contacts
  4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.
    Figure 9: Clean the edge between the ink nozzles and the electrical contacts
    Clean the edge between the ink nozzles and the electrical contacts
  5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.
    Figure 10: Clean the ramps
    Clean the ramps
  6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.
  7. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
  8. Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
    Figure 11: Clean the electrical contacts inside the product
    Clean the electrical contacts inside the product
  9. Dry the area with a clean, dry, lint-free cloth.

Step three: Reinstall the printhead

  1. Raise the latch handle, and then reinsert the printhead. Press it down lightly to ensure that it is properly seated.
    Figure 12: Insert the printhead
    Reinsert the printhead
  2. Carefully lower the latch handle before reinserting the cartridges.
    NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.
    Figure 13: Lower the latch handle
    Lower the latch handle
  3. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.
    Figure 14: Slide the cartridge into the slot
    Slide the cartridge into its slot
    Figure 15: Snap the cartridge into place
    Snap the cartridge into place
  4. Close the cartridge access door.

Step four: Clean the printhead

  1. Load plain white paper in the input tray.
  2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the right arrow button () to select Tools, and then touch OK.
  4. Touch the right arrow button () to select Clean Printhead, and then touch OK. The product starts the cleaning process.
    NOTE:Mechanical noises during the cleaning process are normal. A test page prints when the cleaning process finishes.
  5. If the test page is streaked or missing colors, repeat the cleaning.

Step five: Align the printer

  1. Load plain white paper in the input tray.
  2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the right arrow button () to select Tools, and then touch OK.
  4. Touch the right arrow button () to select Align the Printer, and then touch OK. The product starts the alignment process and prints an alignment page.
  5. Lift the product lid.
  6. Place the alignment page on with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
  7. Lower the lid.
  8. Touch OK. The product scans the alignment page, completing the alignment.

Step six: Service the Product

Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).
HP Photosmart Wireless e-All-in-One Printer - B110a

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