: The HP Hardware Diagnostic Utility is not available for Mac OS X operating systems
. It is available only for Windows operating systems.
HP designed a quick and easy tool that diagnoses and resolves many hardware problems: The HP Hardware Diagnostic Utility. These hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.
Following are some common printing issues or error conditions that the Hardware Diagnostic Utility can help you resolve easily:
The Hardware Diagnostic Utility diagnoses and resolves common hardware issues and error conditions, including:
: Checks to see if the USB or network connection from your computer to the HP product is working correctly.
: Detects the current state of the HP product and determines if it is in an error state. If it is in an error state, the utility identifies the error and provides steps to help resolve the issue.
: Prints a test page to make sure that the print mechanism functions correctly.
: Performs a test of the copy mechanism, which is also the scan mechanism, to make sure it functions correctly (if applicable).
: Performs service operations.
Ink levels tab
: Detects ink levels and provides other ink-related information.
Printer data tab
: Provides hardware, software, and printhead information.
Follow these steps in the order presented to resolve the issue.
Step one: Download the Hardware Diagnostic Utility
If you have previously downloaded the Hardware Diagnostic Utility, HP recommends that you download the utility again. It is important to make sure that you have the very latest version of the utility.
When the Save As
window opens, browse to your Desktop, and then click Save
When the download is complete, browse to where you saved the file, and then double-click the file to extract the utility.
When the tool finishes extracting, the Hardware Diagnostic Utility opens automatically with a list of installed products.
Figure 1: Example tool with list of HP products installed
NOTE:You might also be asked to identify a driver or software item for the HP product. You can ignore or cancel this request if you are using a network connection. If you are using a USB connection, HP recommends that you install the HP driver software prior to using the Hardware Diagnostic Utility in order to get the full benefit of the utility.
Step two: Run the Hardware Diagnostic Utility
The following video and steps provide guidance on how to run the Hardware Diagnostic Utility on your computer.
Video of running the Hardware Diagnostic Utility
The following video demonstrates how to run the Hardware Diagnostic Utility in Windows.
Click Not Listed
, follow the instructions to check for issues, and then click Retry
. The Hardware Diagnostic Utility diagnoses various hardware problems or errors, and displays a result. The results will display either when an error is detected, or when the diagnosis is complete if there are no errors.
Figure 2: Hardware Diagnostic Utility error state
If the Hardware Diagnostic Utility detects an error, follow the on-screen instructions to troubleshoot and resolve the issue.
If the Hardware Diagnostic Utility does not detect any issues, the pane at the right of the window will contain a list of additional resources to review. These resources include HP Customer Care (this Web site) and the HP Support Forum.