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HP Deskjet 3050 All-in-One Printer - J610a support

Printer Does Not Maintain Wireless Connection

  • PrintPrint

Introduction

You have already successfully connected your printer to your wireless network, and your printer drops or continues to lose its connection on the wireless network.
Important: The steps in this document assume that your printer is already set up, is configured on a wireless network connection, and has been working wirelessly for a period of time.
If you have not yet set up your printer to work over a wireless network connection, click here to go to the HP Customer Care Support page , type your printer number in the search field, and then browse to the appropriate support document to help you install your printer on a wireless network.
Follow these solutions in the order presented to resolve your printer connectivity issue.

Solution one: Make sure that the printer is connected to your wireless network

Follow these steps to determine if your printer is losing its wireless connection or if it has another network communication issue.

Step one: Check the wireless light

Generally, your printer is connected to a network if the wireless light () is on and solid (does not blink).
NOTE:Your printer control panel might not look exactly like the printer control panel in the example, but the steps are the same.
Figure 1: Example of a wireless light on a printer connected to a network
Image: Example of a wireless light on a printer connected to a network
  • If the wireless light is lit and solid, continue to the next step to print a Network Configuration Page.
  • If the wireless light is not lit, continue to the solution in this document to reconnect the printer to your wireless network.
  • If the wireless light is lit and blinks, or if an error message displays on the control panel, click here to return to the printer support home page , and then search for a document that addresses the exact symptom or error message.

Step two: Print a Network Configuration Page

NOTE:Set the Network Configuration Page aside after completing the steps in this solution. You will need to refer to the printout again in later steps.
  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
  4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
    NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.

Step three: Locate your printer's IP address on the printout

Check the IP address listed in the Wireless section of the printout.
NOTE:The IP address might have a different name on the printout, such as URL or URL(s) for Embedded Web Server.
Figure 2: An example of an IP address that is correctly connected to a wireless network
Image: An example of an IP address that is correctly connected to a wireless network
An IP address that begins with 169.254.xxx.xxx (where 'xxx' represents any number between 0 and 255) is an automatic IP address and indicates that the printer does not have a valid network connection.
Figure 3: An example of a printer's IP address that is not connected to a wireless network
Image: Example of a printer's IP address that is not connected to a wireless network.
  • If the IP address does not begin with 169.254.xxx.xxx, continue to the next step to compare the printer IP address to the gateway IP address.
  • If the IP address begins with 169.254.xxx.xxx, or a 'Not Connected' message displays, the printer is not connected to a wireless network. Continue to the solution in this document to reconnect the printer to your wireless network.

Step four: Compare the printer IP address to the gateway IP address on the printout

  1. Locate the Gateway or Default Gateway IP address listed in the Wireless section of the printout. This the IP address for your wireless router.
    Figure 4: An example of a gateway IP address
    Image: An example of a gateway IP address
  2. Compare the gateway IP address to the printer IP address. They should have a similar format. For example, the printer IP address might be 192.168.0.5 and the gateway IP address might be 192.168.0.1.
    • If the printer IP address has a similar format as the gateway IP address, continue to the next step to check the Network Name (SSID).
    • If the printer IP address does not have a similar format as the gateway IP address, continue to the solution in this document to reconnect the printer to your wireless network.

Step five: Locate the Network Name (SSID) on the printout

Check the Network Name (SSID) listed under the Wireless section of the printout. The network name displayed next to SSID on the printout should be the name of your wireless network. This indicates that the printer is connected to your wireless network.
Figure 5: An example of a Network Name (SSID) on the printout
Image: An example of a Network Name (SSID) on the printout
  • If the network name on the printout is the correct name of your wireless network, continue to the next step to check and then change, if necessary, the channel that your printer is on.
  • If the network name on the printout is not the correct name of your wireless network, the printer is connected to the wrong network. Continue to the solution in this document to reconnect the printer to your wireless network.
  • If the network name on the printout is the correct name of your wireless network, and your printer remains connected to the network during communication issues, but still experiences an issue or displays on error message on the control panel, click here to return to the printer support home page , and then search for a document that addresses the exact symptom or error message.

Step six: Check and then change, if necessary, the channel your printer is on

Refer to the second or third page of the Network Configuration Page. Review the listed networks and the channels those networks use. If several other networks use the same channel as your printer, sign in to your router and then change the channel to a channel with the least amount of traffic. HP recommends that you change the channel to be at least five (5) channels away from the most heavily used channel.
NOTE:If you do not know how to change the channel by signing in to your router, contact your router manufacturer. An HP support representative cannot assist you to make changes to your network configuration. You might need to reconnect other devices on your network if you make changes to your network configuration.

Step seven: Look for any other problems indicated on the printout

Check the Network Configuration Page for any other indicated problems, and then follow the recommendations on the report to resolve the issue.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Perform a product update from the printer control panel (for ePrint-enabled printers only)

For ePrint-enabled printers, it helps to update your printer regularly to make sure that all Web Services are up to date on your printer, including all ePrint apps so that they are available for scheduled prints. The steps to update your printer vary depending on your printer model. Follow these steps to find instructions on how to update your printer from the printer control panel.
  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. In the Questions or keywords search box, type product updates, and then press Enter.
  4. Click the document to open it, and then follow the instructions to perform a product update from the printer control panel.
    NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Reconnect your printer to the wireless network

Follow these steps to reconnect your printer to the wireless network, and then reset the printer and wireless router.

Step one: Reconnect your printer to the network

NOTE:Make sure that you know your network name and network security password (WEP or WPA).
  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. Search for the appropriate support document for installing your printer on a wireless network.
  4. Click the document to open it, and then follow the instructions to install your printer software on a wireless network.
    NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.

Step two: Print and then evaluate a Network Configuration Page

  1. Print a new Network Configuration Page.
      1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
      2. If prompted, select your printer model from the list. The printer support page displays.
      3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
      4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
        NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  2. Under the 802.11 Wireless heading on the printout, make sure that the Status of the printer is Connected.
    Figure 6: An example of a correctly connected wireless network status
    Image: An example of a correctly connected wireless network status
  3. Check the IP address listed under the IPv4 or IPv6 heading (depending on your network configuration) on the printout
    NOTE:The IP address might have a different name on the printout, such as URL or URL(s) for Embedded Web Server.
    Figure 7: An example of an IP address that is correctly connected to a wireless network
    Image: An example of an IP address that is correctly connected to a wireless network
    An IP address that begins with 169.254.xxx.xxx (where 'xxx' represents any number between 0 and 255) is an automatic IP address and indicates that the printer does not have a valid network connection.
    Figure 8: An example of a printer's IP address that is not connected to a wireless network
    Image: Example of a printer's IP address that is not connected to a wireless network.
    • If the IP address does not begin with 169.254.xxx.xxx, continue to the next instruction to check the Network Name (SSID).
    • If the IP address begins with 169.254.xxx.xxx, or a 'Not Connected' message displays, the printer is not connected to a wireless network. Follow the instructions in this document to reconnect the printer to your wireless network.
  4. Make sure that the Network Name (SSID) under the 802.11 Wireless heading on the printout is the name of your wireless network and not another wireless network in the area (such as your neighbor's).
    Figure 9: An example of a Network Name (SSID) on the printout
    Image: An example of a Network Name (SSID) on the printout
    • If the network name on the printout is the correct name of your wireless network, the IP address is not 169.254.xxx.xxx, and the printer maintains its wireless connection, you do not need to continue troubleshooting.
    • If the network name on the printout is not the correct name of your wireless network, the printer is connected to the wrong network. Continue to the next step to reset the printer and the wireless router.
    • If the network name on the printout is the correct name of your wireless network, but your printer drops its connection to the network during communication issues, continue to the next step to reset the printer and the wireless router.
    • If the network name on the printout is the correct name of your wireless network, and your printer remains connected to the network during communication issues, but still experiences an issue or displays on error message on the control panel, click here to return to the printer support home page , and then search for a document that addresses the exact symptom or error message.

Step three: Reset the printer and the wireless router, and then restart the computer

Follow these steps to reset your printer, your wireless router, and your computer.
  1. Press the Power button on the printer to turn it off.
  2. Disconnect the power cord from the rear of the printer.
  3. Disconnect the power cord from the wireless router.
  4. Turn off the computer.
  5. Wait 30 seconds.
  6. Reconnect the power cord to the wireless router.
  7. Wait 30 seconds, or until the router is fully on and ready.
  8. Turn the computer back on.
  9. Wait for the computer to reload.
  10. Reconnect the power cord to the rear of the printer.
  11. Turn the printer back on.

Step four: Print a Wireless Network Test Results page

  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. In the Questions or keywords search box, type Wireless Network Test Results, and then press Enter.
  4. Click the document to open it, and then follow the instructions to print a Wireless Network Test Results page.
    NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
    Figure 10: An example of a Wireless Network Test Results page
    Image: An example of a Wireless Network Test Results page

Step five: Check the printer's connection status, IP address, and Network Name (SSID) on the printout

  1. Under the Diagnostics Results heading on the Wireless Network Test Results page, check to see if the Connected status under Connectivity displays as Pass.
    • If the Connected status displays as Pass, continue to the next step to check the IP address.
    • If the Connected status does not display as Pass, the printer is not connected to your wireless network. Follow the instructions in this document to reconnect the printer to your wireless network.
  2. Check the printer's IP address on the Wireless Network Test Results page.
    • If your printer is connected to your wireless network, the IP address is not 169.254.xxx.xxx, and the printer maintains its wireless connection, you do not need to continue troubleshooting.
    • If your printer is connected to your wireless network and the IP address is not 169.254.xxx.xxx, but the printer does not maintain its wireless connection, continue to the next step to check the Network Name (SSID).
    • If the IP address is 169.254.xxx.xxx, the printer is not connected to your wireless network. Click Contact HP on this page for customer care options.
  3. Make sure that Network Name (SSID) on the printout is the name of your wireless network.
    Figure 11: An example of the Network Name (SSID)
    Image: An example of the Network Name (SSID)
    If your printer detects other networks with the same Network Name (SSID) as your network, the Wireless Network Test Results page indicates the number of networks that match in the Diagnostics Results section. You might be connected to the correct Network Name (SSID) but the incorrect network.
    If you did not change your router's default Network Name (SSID) when you set up your network, and there are other wireless networks near you, it might be difficult to identify your network from the others. HP suggests that you change the name of your network for easy identification. Contact your router manufacturer for specific steps to change the name of your network.
    NOTE:The Network Name (SSID) is created and stored in your router's configuration settings.

Step six: Check and then change, if necessary, the channel your printer is on

  1. On the Wireless Network Test Results page, under the Diagnostics Results heading, check the channel that your printer is on. If you are in a heavily populated area (such as an apartment complex), other wireless networks might use the same channel as the one your printer is on, and your printer's connection to your wireless network might be interrupted. HP recommends that you change the channel of your wireless network.
  2. Print a new Network Configuration Page.
      1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
      2. If prompted, select your printer model from the list. The printer support page displays.
      3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
      4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
        NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  3. Refer to the second or third page of the Network Configuration Page. Review the listed networks and the channels those networks use. If several other networks use the same channel as your printer, sign in to your router and then change the channel to a channel with the least amount of traffic. HP recommends that you change the channel to be at least five (5) channels away from the most heavily used channel.
    NOTE:If you do not know how to change the channel by signing in to your router, contact your router manufacturer. An HP support representative cannot assist you to make changes to your network configuration. You might need to reconnect other devices on your network if you make changes to your network configuration.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Assign your printer a static IP address

If your printer regularly loses communication with your network, you can give the printer a static IP address. This address does not change over time and might result in a more stable connection. Follow these steps to assign the printer a static IP address.

Video of assigning the printer a static IP address

The following video demonstrates how to assign the printer a static IP address.
NOTE:This video shows the Windows 7 operating system and the HP Officejet Pro 8500A (A910a) e-All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to assign the printer a static IP address are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Locate the IP address on the Network Configuration Page

  1. Refer to the Network Configuration Page that you printed earlier, or print a new one.
      1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
      2. If prompted, select your printer model from the list. The printer support page displays.
      3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
      4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
        NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  2. Locate the IP address listed in the Wireless section of the printout.
    NOTE:The IP address might have a different name on the printout, such as URL or URL(s) for Embedded Web Server.
    Figure 12: An example of an IP address on a Network Configuration Page
    Image: An example of an IP address on a Network Configuration Page

Step two: Assign a static IP address using the printer's Embedded Web Server

NOTE:The following steps to use the printer's Embedded Web Server (EWS) might vary slightly depending on your printer model.
  1. Open an Internet browser (Internet Explorer, Chrome, Firefox, etc.) on your computer.
  2. Type your printer's IP address in the browser's address bar, and then press Enter. The EWS for the printer opens and confirms that the printer is on the same network as the computer.
    NOTE:If you use a proxy server in your Internet browser, you might need to disable it to access the EWS.
    Figure 13: An example of an IP address typed into the browser's address bar
    Image: An example of an IP address typed into the browser's address bar
      If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
      NOTE:Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the browser window.
      Some EWS settings changes might not save if you use this version of Internet Explorer. Follow these steps to add the printer's EWS IP address to the browser’s Compatibility View Settings before continuing to the next step.
      1. With the EWS open in Internet Explorer, click the Settings icon () in the browser menu bar.
      2. Click Compatibility View Settings.
      3. Click Add next to the Add this website box.
      4. Click Close. The browser refreshes the window.
  3. Click the Network or Networking tab.
  4. Click the Wireless tab, and then click the Network Address (IP), IPv4, or IPv6 tab, depending on your network setup.
  5. Click Manual IP or Set a Manual IP, and then click Suggest a New Manual IP Address, if the option is available. After 20-30 seconds, a manual IP address, Subnet Mask, and Default Gateway display, and then automatically populate.
    NOTE:Keep a record of the manual IP address for reference.
  6. If the Suggest a New Manual IP Address option is unavailable or you wish to assign the manual IP address, follow these steps:
    1. In the Manual IP Address box, type an IP address with the same values in the first three sets of digits as the printer's current IP address (listed on the Network Configuration Page), and a higher value (between 150 and 254) in the fourth set of digits.
      Figure 14: An example of a static IP address with the DHCP values modified
      Image: An example of a static IP address with the DHCP values modified
    2. On the Network Configuration Page, locate and then type the Subnet Mask (usually 255.255.255.0) and Default Gateway addresses in the appropriate EWS fields.
  7. Click Manual DNS Server.
  8. On the Network Configuration Page, locate and then type the DNS Server addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields in the EWS, and then click Apply.
    If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
    Method one: Use publicly available DNS server addresses
    Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
    After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    Method two: Get the network DNS information via your computer
    Select your operating system, and then follow the directions to obtain the DNS server addresses.
      1. Click Start (), and then click Run. The Run dialog box opens.
      2. Type cmd, and then press Enter.
      3. When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
      4. Scroll to and locate the DNS Server addresses.
      5. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
      1. Click the Windows icon (), and then click Run. The Run dialog box opens.
      2. Type cmd, and then press Enter.
      3. When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
      4. Scroll to and locate the DNS Server addresses.
      5. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
      1. Click the Windows icon (), and then click Run. The Run dialog box opens.
      2. Type cmd, and then press Enter.
      3. When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
      4. Scroll to and locate the DNS Server addresses.
      5. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
      If you are not using the latest version of Windows 8, the information in these steps might not match your experience. You can get the latest version of Windows 8 from the Microsoft Store.
      1. Right-click the Start button () in the lower left corner of the screen, click Run, type cmd, and then press Enter.
      2. When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
      3. Scroll to and locate the DNS Server addresses.
      4. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.

Step three: Check the IP address on a new Network Configuration Page

  1. Print a new Network Configuration Page.
      1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
      2. If prompted, select your printer model from the list. The printer support page displays.
      3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
      4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
        NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  2. Locate the printer's IP address on the printout and make sure that it is the same as the one you assigned.

Step four: Reset your printer and router, and then update the new IP address in the HP printer software, if necessary

  1. Turn off the wireless router. If the wireless router does not have a power button, disconnect the power cord on the router to turn it off.
  2. Press the Power button on the printer to turn it off.
  3. Turn the wireless router back on. If the wireless router does not have a power button, reconnect the power cord to the router to turn it on.
  4. Press the Power button on the printer to turn it on again.
  5. Depending on your printer model, you might need to update the IP address in the printer software.
    NOTE:Not all printer models require this step. A quick check using the following steps confirms if you need to update your IP address in the printer software.
    Select your operating system, and then follow the steps to check if you need to update the new IP address in the HP folder on your computer.
      1. Click Start (), click All Programs, click HP, click the folder for your HP printer, and then look for an item called Update IP address.
      2. If you see Update IP address, click it, type the new IP address, and then click Save.
      1. Click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then look for an item called Update IP address.
      2. If you see Update IP address, click it, type the new IP address, and then click Save.
      1. Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then look for an item called Update IP address.
      2. If you see Update IP address, click it, type the new IP address, and then click Save.
      If you are not using the latest version of Windows 8, the information in these steps might not match your experience. You can get the latest version of Windows 8 from the Microsoft Store.
      1. Right-click the Start button () in the lower left corner of the screen, click Search, and then type hp.
      2. Click HP in the results, and then click the icon for your HP printer. The printer software opens.
      3. Click Utilities, and then look for an item called Update IP Address.
      4. If you see Update IP address, click it, type the new IP address, and then click Save.

Step five: Try to print

Try the print job again.
  • If your printer is connected to the wireless network, and you are able to print, there is no need to continue troubleshooting.
  • If your printer is connected to the wireless network, but you are still unable to print, continue to the next solution.

Solution five: Check for and install any firmware updates for your printer

HP regularly releases printer firmware updates. Follow these steps to update your printer to make sure that you have the latest printer firmware and that all Web Services are current, and then try to print or scan again.

Step one: Update your printer

  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. Click Drivers, select your operating system from the drop-down menu, and then click Next.
  4. Click the Plus sign () next to Firmware to view the firmware updates.
  5. Click the firmware update, and then follow the on-screen instructions to download and install the firmware.

Step two: Try to print

Try the print job again.
  • If your printer is connected to the wireless network, and you are able to print, there is no need to continue troubleshooting.
  • If your printer is connected to the wireless network, but you are still unable to print, continue to the next solution.

Solution six: Download and run the HP Print and Scan Doctor

Image: Print and Scan Doctor iconHP Print and Scan Doctor: Quickly diagnose and resolve many printing and scanning errors, network connection problems, and driver issues. Available for Windows XP and later.
Click here to get the HP Print and Scan Doctor: Download utility (6.3 MB) Learn more>>
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution seven: Update your wireless router's firmware

Contact your wireless router manufacturer for instructions on how to get firmware updates.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If you still experience issues, try the tips in the next section.
If you have tried all of the preceding solutions in the order presented, and the issue is not resolved, try the following resources for more information.

Tips for troubleshooting wireless connection issues

The following tips can help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.
  • Move the printer and the computer closer to the router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
  • If you are experiencing an intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
  • Remove any metal objects between the printer, the computer, and the router. Objects such as refrigerators, microwaves, or metal bookcases can interfere with wireless transmission.
  • Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals.

Visit the HP Wireless Printing Center

Wireless Printing Center IconVisit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
Follow these solutions in the order presented to resolve your printer connectivity issue.

Solution one: Make sure that the printer is connected to your wireless network

Follow these steps to restore the wireless connection on your printer.

Step one: Check the wireless light

Generally, your printer is connected to a network if the wireless light () is on and solid (does not blink).
NOTE:Your printer control panel might not look exactly like the printer control panel in the example, but the steps are the same.
Figure 15: Example of a wireless light on a printer connected to a network
Image: Example of a wireless light on a printer connected to a network

Step two: Print a Network Configuration Page

  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
  4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
    NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.

Step three: Locate your printer's IP address on the printout

Check the IP address listed in the Wireless section of the printout.
NOTE:The IP address might have a different name on the printout, such as URL or URL(s) for Embedded Web Server.
Figure 16: An example of an IP address that is correctly connected to a wireless network
Image: An example of an IP address that is correctly connected to a wireless network
An IP address that begins with 169.254.xxx.xxx (where 'xxx' represents any number between 0 and 255) is an automatic IP address and indicates that the printer does not have a valid network connection.
Figure 17: An example of a printer IP address that is not connected to a wireless network
Image: Example of a printer's IP address that is not connected to a wireless network.
  • If the IP address does not begin with 169.254.xxx.xxx, continue to the next step to check the Network Name (SSID).
  • If the IP address begins with 169.254.xxx.xxx, or a 'Not Connected' message displays, the printer is not connected to a wireless network. Continue to the solution in this document to reconnect the printer to your wireless network.

Step four: Locate the Network Name (SSID) on the printout

Check the Network Name (SSID) listed under the Wireless section of the printout. The network name displayed next to SSID on the printout should be the name of your wireless network. This indicates that the printer is connected to your wireless network.
Figure 18: An example of a Network Name (SSID) on the printout
Image: An example of a Network Name (SSID) on the printout
  • If the network name on the printout is not the correct name of your wireless network, the printer is connected to the wrong network. Continue to the next solution to reconnect the printer to your wireless network.
  • If the network name on the printout is the correct name of your wireless network, but your printer drops its connection to the network during communication issues, continue to the next solution to reconnect the printer to your wireless network.
  • If the network name on the printout is the correct name of your wireless network, and your printer remains connected to the network during communication issues, but still experiences an issue or displays on error message on the control panel, click here to return to the printer support home page , and then search for a document that addresses the exact symptom or error message.

Solution two: Perform a product update from the printer control panel (for ePrint-enabled printers only)

For ePrint-enabled printers, it helps to update your printer regularly to make sure that all Web Services are up to date on your printer, including all ePrint apps so that they are available for scheduled prints. The steps to update your printer vary depending on your printer model. Follow these steps to find instructions on how to update your printer from the printer control panel.
  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. In the Questions or keywords search box, type product updates, and then press Enter.
  4. Click the document to open it, and then follow the instructions to perform a product update from the printer control panel.
    NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Reconnect the printer to your wireless network

Follow these steps to reconnect the printer to your wireless network.

Step one: Reconnect the printer to your wireless network

Select one of the following methods to reconnect the printer to your wireless network.
NOTE:Make sure that you know your network name and network security password (WEP or WPA).
The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your printer. Follow these steps to install the printer on a wireless network using the Wireless Setup Wizard.
  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. In the Questions or keywords search box, type Wireless Setup Wizard, and then press Enter.
  4. Click the document to open it, and then follow the instructions to connect the printer to your network using the Wireless Setup Wizard.
    NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
Follow these steps to uninstall and then reinstall the printer software.
Step one: Uninstall the printer software
  1. On the desktop, double-click the Macintosh HD icon ().
  2. Click Applications, and then click the Hewlett-Packard folder.
  3. Double-click the HP Uninstaller. The HP Uninstaller opens.
  4. Click Continue.
  5. Select the printer to remove, and then click Uninstall.
  6. When prompted, type the Administrator name and Password, and then click OK.
  7. Follow the on-screen instructions to complete the uninstall.
  8. When the uninstall is complete, continue to the next step to download and install the printer software.
Step two: Download and reinstall the printer software
NOTE:Do not connect the USB cable until prompted to do so.
Important: To enable full scan functionality, you must select Recommended Install when prompted to choose an installation option.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 19: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step two: Print and then evaluate a Network Configuration Page

  1. Print a new Network Configuration Page.
      1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
      2. If prompted, select your printer model from the list. The printer support page displays.
      3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
      4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
        NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  2. Under the 802.11 Wireless heading on the printout, make sure that the Status of the printer is Connected.
    Figure 20: An example of a correctly connected wireless network status
    Image: An example of a correctly connected wireless network status
  3. Check the IP address listed under the IPv4 or IPv6 heading (depending on your network configuration) on the printout
    NOTE:The IP address might have a different name on the printout, such as URL or URL(s) for Embedded Web Server.
    Figure 21: An example of an IP address that is correctly connected to a wireless network
    Image: An example of an IP address that is correctly connected to a wireless network
    An IP address that begins with 169.254.xxx.xxx (where 'xxx' represents any number between 0 and 255) is an automatic IP address and indicates that the printer does not have a valid network connection.
    Figure 22: An example of a printer's IP address that is not connected to a wireless network
    Image: Example of a printer's IP address that is not connected to a wireless network.
    • If the IP address does not begin with 169.254.xxx.xxx, continue to the next instruction to check the Network Name (SSID).
    • If the IP address begins with 169.254.xxx.xxx, or a 'Not Connected' message displays, the printer is not connected to a wireless network. Follow the instructions in this document to reconnect the printer to your wireless network using the Wireless Setup Wizard.
  4. Make sure that the Network Name (SSID) under the 802.11 Wireless heading on the printout is the name of your wireless network and not another wireless network in the area (such as your neighbor's).
    Figure 23: An example of a Network Name (SSID) on the printout
    Image: An example of a Network Name (SSID) on the printout
    • If the network name on the printout is the correct name of your wireless network, and the printer maintains its wireless connection, you do not need to continue troubleshooting.
    • If the network name on the printout is not the correct name of your wireless network, the printer is connected to the wrong network. Continue to the next step to reset the printer and the wireless router.
    • If the network name on the printout is the correct name of your wireless network, but your printer drops its connection to the network during communication issues, continue to the next step to reset the printer and the wireless router.
    • If the network name on the printout is the correct name of your wireless network, and your printer remains connected to the network during communication issues, but still experiences an issue or displays on error message on the control panel, click here to return to the printer support home page , and then search for a document that addresses the exact symptom or error message.

Step three: Reset the printer and the wireless router

  1. Press the Power button on your printer to turn it off.
  2. Disconnect the power cord from the rear of the printer and also from the wall outlet, extension cable, or surge protector.
  3. Disconnect the power cord from the wireless router.
  4. Wait 30 seconds.
  5. Reconnect the power cord to the wireless router.
  6. Wait 30 seconds or until the router is fully on and ready.
  7. Reconnect the power cord to the rear of the printer.
  8. Reconnect the power cord directly to a wall outlet.
    NOTE:If the printer's power cord is connected to a surge protector or extension cord, the printer could be losing its connection to the network due to a power deficiency.
  9. Turn on the printer.

Step four: Print a Wireless Network Test Results page

  1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
  2. If prompted, select your printer model from the list. The printer support page displays.
  3. In the Questions or keywords search box, type Wireless Network Test Results, and then press Enter.
  4. Click the document to open it, and then follow the instructions to print a Wireless Network Test Results page.
    NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
    Figure 24: An example of a Wireless Network Test Results page
    Image: An example of a Wireless Network Test Results page

Step five: Check the printer's connection status, IP address, and Network Name (SSID) on the printout

  1. Under the Diagnostics Results heading on the Wireless Network Test Results page, check to see if the Connected status under Connectivity displays as Pass.
    • If the Connected status displays as Pass, continue to the next step to check the IP address.
    • If the Connected status does not display as Pass, the printer is not connected to your wireless network. Follow the instructions in this document to reconnect the printer to your wireless network using the Wireless Setup Wizard.
  2. Check the printer's IP address on the Wireless Network Test Results page.
    • If your printer is connected to your wireless network, the IP address is not 169.254.xxx.xxx, and the printer maintains its wireless connection, you do not need to continue troubleshooting.
    • If your printer is connected to your wireless network and the IP address is not 169.254.xxx.xxx, but the printer does not maintain its wireless connection, continue to the next step to check the Network Name (SSID).
    • If the IP address is 169.254.xxx.xxx, the printer is not connected to your wireless network. Click Contact HP on this page for customer care options.
  3. Make sure that Network Name (SSID) on the printout is the name of your wireless network.
    Figure 25: An example of the Network Name (SSID)
    Image: An example of the Network Name (SSID)
    If your printer detects other networks with the same Network Name (SSID) as your network, the Wireless Network Test Results page indicates the number of networks that match in the Diagnostics Results section. You might be connected to the correct Network Name (SSID) but the incorrect network.
    If you did not change your router's default Network Name (SSID) when you set up your network, and there are other wireless networks near you, it might be difficult to identify your network from the others. HP suggests that you change the name of your network for easy identification. Contact your router manufacturer for specific steps to change the name of your network.
    NOTE:The Network Name (SSID) is created and stored in your router's configuration settings.

Step six: Check and then change, if necessary, the channel your printer is on

  1. On the Wireless Network Test Results page, under the Diagnostics Results heading, check the channel that your printer is on. If you are in a heavily populated area (such as an apartment complex), other wireless networks might use the same channel as the one your printer is on, and your printer's connection to your wireless network might be interrupted. HP recommends that you change the channel of your wireless network.
  2. Print a new Network Configuration Page.
      1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
      2. If prompted, select your printer model from the list. The printer support page displays.
      3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
      4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
        NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  3. Refer to the second or third page of the Network Configuration Page. Review the listed networks and the channels those networks use. If several other networks use the same channel as your printer, sign in to your router and then change the channel to a channel with the least amount of traffic. HP recommends that you change the channel to be at least five (5) channels away from the most heavily used channel.
    NOTE:If you do not know how to change the channel by signing in to your router, contact your router manufacturer. An HP support representative cannot assist you to make changes to your network configuration. You might need to reconnect other devices on your network if you make changes to your network configuration.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Adjust the Bonjour Highest Priority Service network setting to 9100 Printing

Follow these steps to adjust the advanced wireless network settings for your printer using your printer's Embedded Web Server (EWS), and then re-add your printer to the Mac print queue.

Step one: Find your printer's IP address

Select one of the following methods to find your printer's IP address.
Follow these steps to print a Network Configuration Page from your printer control panel, and then locate your printer's IP address on the printout.
Step one: Print a Network Configuration Page
Print a new Network Configuration Page, or find one that you already printed.
    1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
    2. If prompted, select your printer model from the list. The printer support page displays.
    3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
    4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
      NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
Step two: Locate your printer's IP address on the printout
NOTE:The IP address might have a different name on the printout, such as URL or URL(s) for Embedded Web Server.
Figure 26: An example of an IP address on a Network Configuration Page
Image: An example of an IP address on a Network Configuration Page
Follow these steps to locate your printer's IP address using HP Utility on your computer.
  1. In the menu bar, click the Apple icon ().
  2. Click System Preferences.
  3. Click Print & Fax or Print & Scan.
  4. Click the name of your printer, and then click Open Print Queue.
  5. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.
The printer IP address displays under Device Information.

Step two: Open the Embedded Web Server, and then adjust the advanced network settings for your printer

Follow these steps to access the Embedded Web Server (EWS) using your printer's IP address, and then adjust the advanced network settings for your printer.
  1. Open an Internet browser (Safari, Chrome, Firefox, etc.) on your computer.
  2. Type your printer's IP address in the browser's address bar, and then press Enter. The EWS opens.
    NOTE:If you use a proxy server in your Internet browser, you might need to disable it to access the EWS.
    Figure 27: An example of an IP address typed into the browser's address bar
    Image: An example of an IP address typed into the browser's address bar
  3. Click the Network tab from the EWS navigation menu.
  4. Under Advanced Settings on the left side of the screen, click Bonjour.
  5. Click the drop-down menu next to Bonjour Highest Priority Service, select 9100 Printing, and then click Apply.
  6. Under Advanced Settings, click Bonjour to confirm that the changes applied.

Step three: Remove and then re-add the printer to the Mac print queue

NOTE:When re-adding your printer to the Mac print queue, make sure that your printer's connection type displays as Bonjour or Bonjour Multifunction.
  1. Open System Preferences from the Dock.
  2. Select Print & Fax or Print & Scan in the Hardware section.
  3. Select the name of your printer.
  4. Click the Minus icon () on the bottom-left corner of the window.
    NOTE:The window might be locked. Click the lock icon on the bottom of the window to identify the user and enter your password, if prompted.
  5. Click OK to delete the printer from the print queue.
  6. Click the Plus icon () on the bottom-left corner of the window.
  7. Select the name of your printer from the list and then make sure that its connection type is correct based on your configuration.
  8. If the driver is not found using the auto select feature, use the drop-down menu to select the appropriate driver for your printer.
  9. Click Add.
NOTE:If you want to print from a mobile device, you might have to turn the mobile device off and then on again before you can successfully print.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Assign the printer a static IP address

If your printer regularly loses communication with your network, you can give the printer a static IP address. This address does not change over time and might result in a more stable connection. Follow these steps to assign the printer a static IP address.

Step one: Print a Network Configuration Page

Print a new Network Configuration Page, or use one that you already printed.
    1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
    2. If prompted, select your printer model from the list. The printer support page displays.
    3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
    4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
      NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.

Step two: Locate your printer's IP address on the printout

NOTE:The IP address might have a different name on the printout, such as URL or URL(s) for Embedded Web Server.
Figure 28: An example of an IP address on a Network Configuration Page
Image: An example of an IP address on a Network Configuration Page

Step three: Assign a static IP address using the Embedded Web Server

NOTE:The following steps to use the printer's Embedded Web Server (EWS) might vary slightly depending on your printer model.
  1. Open an Internet browser (Safari, Chrome, Firefox, etc.) on your computer.
  2. Type your printer's IP address in the browser's address bar, and then press Enter. The EWS opens.
    NOTE:If you use a proxy server in your Internet browser, you might need to disable it to access the EWS.
    Figure 29: An example of an IP address typed into the browser's address bar
    Image: An example of an IP address typed into the browser's address bar
  3. In the EWS, click the Network tab.
  4. In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
  5. Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
  6. After the manual IP address populates, click Manual DNS Server.
    NOTE:Keep a record of the manual IP address for reference.
  7. On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
    Method one: Use publicly available DNS server addresses
    Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
    After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply. The new IP address automatically populates in the Mac operating system.
    Method two: Get the network DNS information via your computer
    1. Click the Apple icon (), and then click System Preferences.
    2. Click Network, select your network, and then click Advanced.
    3. Click DNS. The DNS addresses display.
    4. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply. The new IP address automatically populates in the Mac operating system.

Step four: Print a new Network Configuration Page

Print a new Network Configuration Page, and then make sure that the printer's IP address on the printout is the same as the one you assigned.
    1. In the Find my product and get support search box, type your printer name or number (i.e., HP Deskjet D2680 or CH396A), and then click Go.
    2. If prompted, select your printer model from the list. The printer support page displays.
    3. In the Questions or keywords search box, type Network Configuration Page, and then press Enter.
    4. Click the document to open it, and then follow the instructions to print a Network Configuration Page.
      NOTE:You might also find instructions in the printer's user guide. From the printer support page, click User guides, and then click the user guide to open and view it.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution six: Update the printer's software

HP regularly releases printer software updates. Follow these steps to update your printer to make sure that you have the latest firmware, and that all Web Services are current.
NOTE:Your printer must be connected to the Internet to check for updates.
Important: To enable full scan functionality, you must select Recommended Install when prompted to choose an installation option.
  1. Click the Apple icon (), and then click Software Updates. The Mac OS checks for new software.
  2. Follow the on-screen instructions to complete the update.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution seven: Remove and then re-add the printer to the print queue

Follow these steps to remove, and then re-add the printer to the print queue.
  1. Open System Preferences from the Dock.
  2. Select Print & Fax or Print & Scan in the Hardware section.
  3. Select the name of your printer.
  4. Click the Minus icon () on the bottom-left corner of the window.
    NOTE:The window might be locked. Click the lock icon on the bottom of the window to identify the user and enter your password, if prompted.
  5. Click OK to delete the printer from the print queue.
  6. Click the Plus icon () on the bottom-left corner of the window.
  7. Select the name of your printer from the list and then make sure that its connection type is correct based on your configuration.
  8. If the driver is not found using the auto select feature, use the drop-down menu to select the appropriate driver for your printer.
  9. Click Add.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution eight: Update your wireless router's firmware

Contact your wireless router manufacturer for instructions on how to get firmware updates.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If you still experience issues, try the tips in the next section.
If you have tried all of the preceding solutions in the order presented, and the issue is not resolved, try the following resources for more information.

Tips for troubleshooting wireless connection issues

The following tips can help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.
  • Move the printer and the computer closer to the router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
  • If you are experiencing an intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
  • Remove any metal objects between the printer, the computer, and the router. Objects such as refrigerators, microwaves, or metal bookcases can interfere with wireless transmission.
  • Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals.

Visit the HP Wireless Printing Center

Wireless Printing Center IconVisit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Deskjet 3050 All-in-One Printer - J610a

HP Support forums

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