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HP LaserJet Pro CP1525nw Color Printer Troubleshooting

Getting Started with ePrint

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Introduction

Now you can stay connected and productive on the go with ePrint. ePrint lets you print directly to your ePrint-enabled HP product using a smartphone, notebook, or other mobile device.
This document contains everything you need to get started with ePrint and begin using this free service.
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ePrint is a free service that allows you to print documents and photos from any mobile or network connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled printer. Each ePrint-enabled printer has its own unique email address. After you enable ePrint on your HP ePrint-enabled printer, you can print from your mobile or network connected device by sending an email to your HP printer's email address. With ePrint, you can print from anywhere, at any time. If you can send an email, you can use ePrint.
IMPORTANT : Before you can use ePrint, your HP product must be connected to a wireless network with an active internet connection . The ePrint service will not work if the HP product is not connected to a wireless network.
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP product must be directly connected to a network with an active Web connection. If you have not installed your product on a network, click here for complete network installation instructions .
For additional information related to setting up and using ePrint, see the Frequently asked questions (FAQs) section at the end of this document.

Getting started with ePrint

Review the following sections for information about getting started with ePrint.

Video of getting started with ePrint

The following video demonstrates how to get started with ePrint.
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If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Click the plus sign () for more information.
Follow these steps to set up the ePrint service on your HP product.
NOTE:As part of setting up ePrint, HP recommends that you perform a product update on your HP product to make sure that the product has the most up-to-date functionality. If you have already performed a product update recently, or if you set up the automatic updates feature, skip to the step on enabling Web Services; otherwise follow the steps in the order presented.

Step one: Determine if a firmware update is necessary

Follow these steps to determine if your product has the most up-to-date firmware installed.
  1. Make sure that the HP product is turned on and that plain paper is loaded in the input tray.
  2. On the HP product control panel, press OK to open the Setup Menu.
  3. Press the Right Arrow button ( ) until Setup Menu Reports displays, and then press OK .
  4. Press the Right Arrow button ( ) until Config Report displays, and then press OK . A configuration report prints.
  5. Click the link, Get Software and Drivers .
  6. Click Drivers & Software .
  7. If prompted, type your product name or number, and then click Search .
  8. Click your product from the list of matches.
  9. If prompted, click Software & Drivers .
  10. Under Select your operating system, then click 'Next': , click the Down Arrow ( ), and then click your operating system.
  11. Click Next .
  12. Click the Plus sign ( ) next to Firmware to view the latest firmware version available for your product.
  13. Review the configuration report. Compare the Firmware Date on the configuration report with the firmware Version listed on the web page.
    • If the firmware versions match , you do not need to update the product. Skip to the step to enable Web Services.
    • If the firmware versions do not match , follow the steps to download and then install the firmware update.

Step two: Download and install the firmware update

Follow these steps to download and then install the firmware.
Important : The HP product must be connected to the computer you are going to use to update the product's firmware.
  1. In the Firmware section on the HP Software and Driver Downloads page, click HP LaserJet Firmware Update Utility .
  2. Review the download description and details, and then click Download . The firmware file download window opens.
    NOTE: You can click the View directions link for step-by-step instructions on how to download and install the firmware.
  3. Click Save to save the file to your computer.
  4. Browse to the folder where you saved the file, and then locate the firmware update file with the HP icon.
    Figure 1: Example of an HP firmware update file icon
    Image: Example of an HP firmware update file icon
  5. Double-click the file to launch the HP Firmware Update Utility.
  6. Select your product in the Select Printer to Update drop-down menu.
  7. Click Send Firmware to transfer the firmware update to the product.
    Important : Do not turn off the product during the firmware update.
    When the firmware update finishes, a Smiley Face ( ) displays on the update utility.
  8. Check the product control panel to make sure that Ready displays. When Ready displays on the control panel, it indicates that the product update is complete.
  9. Click Exit to close the firmware update utility.

Step three: Enable Web Services from the Embedded Web Server

Follow these steps to enable Web Services from the Embedded Web Server (EWS).
  1. Locate your product's IP address
    A numeric code that uniquely identifies a device, like a computer or a printer, on a network. For example, 192.168.11.200.
    on the configuration report you printed previously. The IP address is listed in the Product Information section in the IPv4 Address or IPv6 Address field, depending on your setup.
  2. Open a Web browser, such as Internet Explorer.
  3. Type the product IP address in the browser address bar, and then press Enter . The EWS opens.
    NOTE:If the EWS does not open, your product is not connected to the network. Test your network connections again, and then return to these steps.
  4. Click the HP Web Services tab.
  5. On the HP Web Services tab, click the green Enable button to enable Web Services.
    NOTE:If you see a green Remove Services button, then Web services is already enabled.
  6. When Web Services is enabled, the product prints an information page. This process might take a few minutes.
    NOTE:If after a few minutes the information page does not print automatically, click Print Info Sheet . The product prints an information page.
    The information page contains the printer code you use to register your HP product at HP ePrintCenter in the next step.

Step four: Register at HP ePrintCenter

At HP ePrintCenter, you can manage your print jobs, browse apps, and change your ePrint settings. After you register at ePrintCenter, your HP product's unique email address will be provided to you.
Follow these steps to register at ePrintCenter.
  1. Go to ePrintCenter , and then click Sign In . The Sign In to ePrintCenter window opens.
  2. In the Sign In to ePrintCenter window, click Create an account . The Create an HP Web Services account window opens.
  3. Enter your information in the text fields, and then click Create Account . The Add a Printer to your Account window opens.
  4. In the Enter Printer Code text box, type the printer code found on the information page that you printed in the previous step.
  5. Click OK . The You have successfully added your printer window opens.
    NOTE:Keep this window open, and then continue to the next step to customize your product's email address (optional).

Step five: Customize your printer's email address (optional)

The ePrint system generates a unique email address for your product, but you can change this email address to one that is easier to remember.
Follow these steps to customize your product's email address.
NOTE:If you do not want to customize the email address now, you can choose to customize it at any time. To customize the email address, go to the ePrintCenter Printers page, and then click Change next to your product's email address.
  1. On the You have successfully added your printer window, click Next . The Customize Printer Email Address window opens.
  2. Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.
  3. Click Check . The ePrintCenter system checks if the email address is available.
    • If the email address is available, click Save .
    • If the email address is not available, try to check for another email address, or click one of the suggested addresses, and then click Save .
After you have set up ePrint, you can print documents and photos from any mobile or network connected device (such as a phone, laptop, netbook, or other mobile device) to your HP ePrint-enabled product. Simply create an email message, attach the documents or photos that you would like to print, and then send the email message to your HP product's unique email address. The email and attachments will print to your HP product.
Follow these steps to print documents and photos from your network connected device to your HP ePrint-enabled product.
NOTE:The ePrint server will not accept email messages sent from private domains.
  1. From the email messaging application on the mobile or network connected device, create a new email message, and then add any attachments that you would like to print.
    To print an email message that you received from someone else, open the message in the messaging application, and then select Forward email .
  2. Type or select your ePrint email address in the To: field.
    NOTE:The ePrint server does not accept email print jobs if there are multiple email addresses entered in the To: or Cc: fields.
  3. Touch or click Send to send the email.
    The print job prints to the main tray of your HP product.

Frequently asked questions (FAQs)

Following is a list of frequently asked questions related to setting up and printing with ePrint:
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP product must be directly connected to a network with an active Web connection. If you have not installed your product on a network, click here for complete network installation instructions .
HP has multiple mobile printing solutions you can use with your HP product. Click here to compare mobile printing solutions , and then choose the one that is right for you.
The ePrint system generates a unique email address for your product, but you can change this email address to one that is easier to remember.
Follow these steps to customize your product's email address.
  1. Log into your ePrintCenter account at HP ePrintCenter .
  2. Go to the Printers page, select your product, and then click Change next to your product's email address.
  3. Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.
  4. Click Check . The ePrintCenter system checks if the email address is available.
    • If the email address is available, click Save .
    • If the email address is not available, try to check for another email address, or click one of the suggested addresses, and then click Save .
If you lose your printer code before registering at ePrintCenter, you can print a new information page to secure a new printer code. Use the following steps to disable and then re-enable Web Services to print a new information page.
  1. Make sure that the HP product is turned on and that plain paper is loaded in the input tray.
  2. On the HP product control panel, press OK to open the Setup Menu.
  3. Press the Right Arrow button ( ) until Setup Menu Reports displays, and then press OK .
  4. Press the Right Arrow button ( ) until Config Report displays, and then press OK . A configuration report prints.
  5. Locate your product's IP address
    A numeric code that uniquely identifies a device, like a computer or a printer, on a network. For example, 192.168.11.200.
    on the configuration report. The IP address is listed in the Product Information section in the IPv4 Address or IPv6 Address field, depending on your setup.
  6. Open a Web browser, such as Internet Explorer.
  7. Type the product IP address in the browser address bar, and then press Enter . The EWS opens.
    NOTE:If the EWS does not open, your product is not connected to the network. Test your network connections again, and then return to these steps.
  8. Click the HP Web Services tab.
  9. On the HP Web Services tab, click the green Remove Services button to disable Web Services. This process might take a few minutes.
    NOTE:If you see a green Enable button, then Web services is already disabled.
    When Web Services are disabled, a green Enable button displays.
  10. Click the green Enable button to re-enable Web Services.
  11. When Web Services is re-enabled, the product prints an information page. This process might take a few minutes.
    NOTE:If after a few minutes the information page does not print automatically, click Print Info Sheet . The product prints an information page.
    The information page contains the printer code you use to register your HP product at HP ePrintCenter in the next step.
You can use any of the following email programs to send emails to your HP ePrint-enabled product:
  • Outlook 2003
  • Outlook 2007
  • Hotmail or MSN
  • Yahoo! Mail
  • Gmail
  • Apple Mail (iPhone, iPad, Macbook, or Macbook Pro)
  • BlackBerry email client
  • Nokia (Symbian) email client
The following file types are supported by ePrint:
  • Text files (.txt)
  • PDF files
  • HTML files
  • Microsoft Word (.doc and .docx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Microsoft Excel (.xls and .xlsx)
  • Image files (.bmp, .gif, .jpg, .png, and .tiff)
If you recently sent an email to your HP product's email address, but the HP product is turned off and not connected to the network, the email will not print. However, the email will be saved on the ePrint server (in the print queue in your HP ePrintCenter account) for up to 24 hours. After you turn on your HP product and make sure that it is connected to a network, then you can log into your account on HP ePrintCenter to send the saved print job to the HP product.
You should be aware of the following limitations when using ePrint:
  • Email messages that contain a URL in the Subject: field will not print. URL links in the body of the email or in attachments do not display on the printout.
  • Image files should be at least 100 pixels in length or width.
  • Print jobs default to 300 dpi.
  • The ePrint server does not accept email print jobs if there are multiple email addresses included in the To: or Cc: fields. (Enter the email address of your HP product in the To: field, and do not enter any additional email addresses in the other fields.)
  • Digitally signed, encrypted, or password protected documents do not print.
  • You cannot print email attachments without also printing the email.
  • OpenOffice files are not supported at this time.
  • Printing Web pages through email is currently not supported. HP is in the process of developing solutions to support Web page printing for mobile devices.
  • Duplexing (printing on both sides of the page) is not supported.
  • You can only change the paper tray settings from the HP product control panel.
  • Email subject lines do not display on the printout.
  • Time stamps from the ePrint server do not accurately reflect when the print job was created or printed.
ePrintCenter lets you control who can e-mail print jobs to your HP product from mobile or network connected devices. Follow these steps to set your ePrint-enabled product to receive print jobs from allowed senders only.
  1. Log into your ePrintCenter account at HP ePrintCenter .
  2. On the ePrintCenter Printers page, click ePrint Settings . The ePrint Settings window opens.
  3. On the Allowed Senders tab, select Allowed Senders Only , and then click Save .
  4. Type an allowed sender's email address in the dialog box, and then click Add Email . The email address is added to the Allowed Email Addresses list.
    NOTE:You may specify up to 500 e-mail addresses allowed to send print jobs to your product. Your HP product ignores e-mail from addresses not on your allowed senders list.
  5. Optional : To send a confirmation email to the sender after the ePrint job prints successfully, select the check box next to the email address in the Email job status column.
NOTE:To remove an email address from the Allowed Email Addresses list, click the ( ) next to the email address in the Remove column.
For information on troubleshooting wireless connectivity issues, click the following link, Printer Does Not Maintain Wireless Connection (c02817031).
If you recently sent an email to your HP product's email address, but the HP product lost the wireless network connection, the email will not print. However, the email will be saved on the ePrint server (in the print queue in your HP ePrintCenter account) for up to 24 hours. After you restore the wireless connection on your HP product, log into your account on HP ePrintCenter to send the saved print job to the HP product.