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HP LaserJet Pro CM1415fnw Color Multifunction Printer Troubleshooting

Getting Started with ePrint

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Introduction

Now you can stay connected and productive on the go with ePrint. ePrint lets you print directly to your ePrint-enabled HP printer using a smartphone, notebook, or other mobile device.
This document contains everything you need to get started with ePrint and begin using this free service.
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HP ePrint is a free service that allows you to print documents and photos from any mobile or network-connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled printer. Each HP ePrint-enabled printer has its own unique email address. After you enable HP ePrint on your HP ePrint-enabled printer, you can print from your mobile or network-connected device by sending an email to your HP printer's email address. With HP ePrint, you can print from anywhere, at any time. If you can send an email, you can use HP ePrint.
Important : To use ePrint, your HP product must be connected to a wired (Ethernet) or wireless network with an active Internet connection . You do not need to install any applications or drivers on your mobile device.
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP printer must be directly connected to a network with an active web connection. If you have not installed your printer on a network, click the plus sign ( ) next to your computer platform, and then select the connection type for your operating system to review complete network installation instructions.
For additional information related to setting up and using ePrint, see the Frequently asked questions (FAQs) section at the end of this document.

Getting started with ePrint

Review the following sections for information about getting started with ePrint.
Click the plus sign () for more information.
Follow these steps to set up the ePrint service on your HP printer.
NOTE:As part of setting up ePrint, HP recommends that you perform a product update on your HP printer to make sure that the printer has the most up-to-date functionality. If you have already performed a product update recently, or if you set up the automatic updates feature, skip to the step on enabling Web Services; otherwise follow the steps in the order presented.

Step one: Determine if a firmware update is necessary

Follow these steps to determine if your printer has the most up-to-date firmware installed.
  1. Make sure that the HP printer is turned on and that plain paper is loaded in the input tray.
  2. On the printer control panel, touch Setup ( ), and then touch Reports .
  3. Touch the Down Arrow ( ) to scroll through the options, and then touch Network Summary .
    The Network Summary page prints. The printer's IP address is listed in the IPv4 – IP Address field on the page.
  4. Click the link Get Software and Drivers .
  5. Click Drivers & Software .
  6. If prompted, type your printer name or number, and then click Search .
  7. From the list of matches, click your printer.
  8. If prompted, click Software & Drivers .
  9. Under Select your operating system, then click 'Next': , click the Down Arrow ( ), and then click your operating system.
  10. Click Next .
  11. Click the Plus sign ( ) next to Firmware to view the latest firmware version available for your printer.
  12. Review the network summary. Compare the Firmware Datecode on the network summary with the firmware Version listed on the web page.
    • If the firmware versions match , you do not need to update the printer. Proceed to the steps to enable Web Services.
    • If the firmware versions do not match , follow the steps to download and then install the firmware.

Step two: Download and install the firmware

Follow these steps to download and then install the firmware.
Important : The HP printer must be connected to a wired (Ethernet) or wireless network with an active Internet connection to receive updates. However, the printer does not need to be connected to a computer.
  1. Click this link, Software and Driver Downloads to go to the product software downloads page on the HP Web site.
  2. Check the instructions on the page, and then click the Plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your product in the window :
      1. Type your product number in the window.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Continue to the next step.
      If prompted to select your operating system :
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next . If necessary click your model in a list of similar products.
      3. Continue to the next step.
  3. Click the Plus sign ( ) next to Firmware , and then click HP LaserJet Firmware Update Utility .
  4. Review the download description and details, and then click Download . The firmware file download window opens.
    NOTE: You can click the View directions link for step-by-step instructions on how to download and install the firmware.
  5. Click Save to save the file to your computer.
  6. Browse to the folder where you saved the file, and then locate the firmware update file with the HP icon.
    Figure 1: Example of an HP firmware update file icon
    Image: Example of an HP firmware update file icon
  7. Double-click the file, and then follow the on-screen instructions to complete the installation.

Step three: Enable Web Services from the Embedded Web Server

Follow these steps to enable Web Services from the Embedded Web Server (EWS).
  1. Open an Internet browser (such as Internet Explorer).
  2. Type the printer's IP address from the network summary in the browser address bar, and then press Enter .
    The EWS opens.
    NOTE:If the EWS does not open, your printer is not connected to the network. Test your network connections again, and then return to these steps.
  3. Click the HP Web Services tab.
  4. On the HP Web Services tab, click the green Enable button to enable Web Services.
    NOTE:If you see a green Remove Services button, then Web services is already enabled.
  5. After enabling Web Services, click Print Info Sheet . The HP printer prints an information page.
    The information page contains the printer code that you will use to register your HP printer at HP ePrintCenter in the next step.

Step four: Register at HP ePrintCenter

At HP ePrintCenter, you can manage your print jobs, browse apps, and change your ePrint settings. After you register at ePrintCenter, your HP product's unique email address will be provided to you.
Follow these steps to register at ePrintCenter.
  1. Go to ePrintCenter , and then click Sign In . The Sign In to ePrintCenter window opens.
  2. In the Sign In to ePrintCenter window, click Create an account . The Create an HP Web Services account window opens.
  3. Enter your information in the text fields, and then click Create Account . The Add a Printer to your Account window opens.
  4. In the Enter Printer Code text box, type the printer code found on the information page that you printed in the previous step.
  5. Click OK . The You have successfully added your printer window opens.
    NOTE:Keep this window open, and then continue to the next step to customize your product's email address (optional).

Step five: Customize your printer's email address (optional)

The ePrint system generates a unique email address for your product, but you can change this email address to one that is easier to remember.
Follow these steps to customize your product's email address.
NOTE:If you do not want to customize the email address now, you can choose to customize it at any time. To customize the email address, go to the ePrintCenter Printers page, and then click Change next to your product's email address.
  1. On the You have successfully added your printer window, click Next . The Customize Printer Email Address window opens.
  2. Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.
  3. Click Check . The ePrintCenter system checks if the email address is available.
    • If the email address is available, click Save .
    • If the email address is not available, try to check for another email address, or click one of the suggested addresses, and then click Save .
After you have set up ePrint, you can print documents and photos from any mobile or network connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled product.
Follow these steps to print documents and photos from your network connected device to your HP ePrint-enabled product.
NOTE:The ePrint server will not accept email messages sent from private domains.
  1. From the email messaging application on the mobile or network connected device, create a new email message, and then add any attachments that you would like to print.
    To print an email message that you received from someone else, open the message in the messaging application, and then select Forward email .
  2. Type or select your ePrint email address in the To: field.
    NOTE:Type only your ePrint email address in the To: field. You can add additional email addresses in the CC: field.
  3. Touch or click Send to send the email.
    The print job prints to the main tray of your HP product.

Frequently asked questions (FAQs)

Following is a list of frequently asked questions related to setting up and printing with ePrint:
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP printer must be directly connected to a network with an active web connection. If you have not installed your printer on a network, click the plus sign ( ) next to your computer platform, and then select the connection type for your operating system to review complete network installation instructions.
HP has multiple mobile printing solutions you can use with your HP product. Click here to compare mobile printing solutions , and then choose the one that is right for you.
The ePrint system generates a unique email address for your product, but you can change this email address to one that is easier to remember.
Follow these steps to customize your product's email address.
  1. Log into your ePrintCenter account at HP ePrintCenter .
  2. Go to the Printers page, select your product, and then click Change next to your product's email address.
  3. Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.
  4. Click Check . The ePrintCenter system checks if the email address is available.
    • If the email address is available, click Save .
    • If the email address is not available, try to check for another email address, or click one of the suggested addresses, and then click Save .
If you lose your printer code before registering at ePrintCenter, you can print a new information page to secure a new printer code. Use the following steps to disable and then re-enable Web Services to print a new information page.
  1. Open an Internet browser (such as Internet Explorer).
  2. If you haven't printed the network summary page yet, follow these steps to do so now.
    1. Make sure that the HP printer is turned on and that plain paper is loaded in the input tray.
    2. On the printer control panel, touch Setup ( ), and then touch Reports .
    3. Touch the Down Arrow ( ) to scroll through the options, and then touch Network Summary .
      The Network Summary page prints. The printer's IP address is listed in the IPv4 – IP Address field on the page.
  3. Type the printer's IP address from the network summary page in the browser address bar, and then press Enter .
    The EWS opens.
    NOTE:If the EWS does not open, your printer is not connected to the network. Test your network connections again, and then return to these steps.
  4. Click the HP Web Services tab.
  5. On the HP Web Services tab, click the green Remove Services button.
  6. The message 'Remove Web Services? displays. Touch OK to confirm. The printer disables Web Services.
  7. Click the green Enable button to re-enable Web Services.
  8. After enabling Web Services, click Print Info Sheet . The HP printer prints an information page.
    The information page contains the new printer code you can use to register your HP printer at HP ePrintCenter .
You can use any of the following email programs to send emails to your HP ePrint-enabled product:
  • Outlook 2003
  • Outlook 2007
  • Hotmail or MSN
  • Yahoo! Mail
  • Gmail
  • Apple Mail (iPhone, iPad, Macbook, or Macbook Pro)
  • BlackBerry email client
  • Nokia (Symbian) email client
The following file types are supported by ePrint:
  • Text files (.txt)
  • PDF files
  • HTML files
  • Microsoft Word (.doc and .docx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Microsoft Excel (.xls and .xlsx)
  • Image files (.bmp, .gif, .jpg, .png, and .tiff)
NOTE:There is a 10 MB memory limit to the size of the email. With all attachments, emails cannot exceed 10 MB in total size. Emails that exceed this limit will not print.
If you recently sent an email to your HP printer's email address, but the HP printer is turned off and not connected to a wired (Ethernet) or wireless network, the email will not print. However, the email will be saved on the ePrint server (in the print queue in your HP ePrintCenter account) for up to 24 hours. After you turn on your HP printer and make sure that it is connected to a wired (Ethernet) or wireless network, the printer will reconnect to ePrintCenter and your print job will print.
You should be aware of the following limitations when using ePrint:
  • HP ePrint supports a maximum of 10 attachments to a single email.
  • Email messages that contain a URL in the Subject: field will not print. URL links in the body of the email or in attachments do not display on the printout.
  • Image files should be at least 100 pixels in length or width.
  • Print jobs default to 300 dpi.
  • There is a 10 MB memory limit to the email, including all attachments. The size of the email with all attachments cannot exceed 10 MB. Emails that exceed these limits will not print.
  • PGP encryption, digitally signed documents, macro-enabled spreadsheets and password-protected documents are not supported by ePrint at this time and will not print.
  • You cannot print email attachments without also printing the email.
  • OpenOffice files are not supported at this time.
  • Duplexing (printing on both sides of the page) is not supported.
  • You can only change the paper tray settings from the HP printer control panel.
  • Email subject lines do not display on the printout.
  • Time stamps from the ePrint server do not accurately reflect when the print job was created or printed.
ePrintCenter lets you control who can e-mail print jobs to your HP product from mobile or network connected devices. Follow these steps to set your ePrint-enabled product to receive print jobs from allowed senders only.
  1. Log into your ePrintCenter account at HP ePrintCenter .
  2. On the ePrintCenter Printers page, click ePrint Settings . The ePrint Settings window opens.
  3. On the Allowed Senders tab, select Allowed Senders Only , and then click Save .
  4. Type an allowed sender's email address in the dialog box, and then click Add Email . The email address is added to the Allowed Email Addresses list.
    NOTE:You may specify up to 500 e-mail addresses allowed to send print jobs to your product. Your HP product ignores e-mail from addresses not on your allowed senders list.
  5. Optional : To send a confirmation email to the sender after the ePrint job prints successfully, select the check box next to the email address in the Email job status column.
NOTE:To remove an email address from the Allowed Email Addresses list, click the ( ) next to the email address in the Remove column.
For information on troubleshooting wireless connectivity issues, click the following link, Printer Does Not Maintain Wireless Connection (c02817031).
If you recently sent an email to your HP product's email address, but the HP product lost the wireless network connection, the email will not print. However, the email will be saved on the ePrint server (in the print queue in your HP ePrintCenter account) for up to 24 hours. After you restore the wireless connection on your HP product, log into your account on HP ePrintCenter to send the saved print job to the HP product.