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Windows: A 'Fatal Error' Message Displays on the Computer at 96% of the HP Software Installation

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Issue

A 'Fatal Error ' message displays on the computer at 96% completion of your HP product software installation.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Solution one: Download and install the latest HP Update software

Step one: Restart the computer

Cancel out of the HP installation program, and then follow these steps to restart the computer.
Click the plus sign () next to your operating system for more information.
  1. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
  2. From the What do you want the computer to do? drop-down list, click Restart , and then click OK .
On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .

Step two: Download and install the latest HP Update Software

HP Update (HPU) is a software utility that delivers and installs drivers, fixes, and critical software updates for HP computers and printers. Install HPU on your computer and the software proactively notifies you when an update is available.
  1. Click this link, HP Update Software . If prompted, type your printer model number, click Next , and then click Drivers
  2. Make sure that your operating system is selected, and then click Next .
  3. Scroll down the page, and then click Update .
  4. Click HP Update Software Utility .
  5. Click Download , and then follow the on-screen instructions to save the software to your computer.
  6. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  7. Try to re-install your HP printer software again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Edit the Hard Drive Security Settings

Select your operating system, and then follow the steps in the order presented to edit the hard drive security settings. These steps enable you to change the access restrictions to folders on the hard drive that might have prevented the installation of the HP product software.
Follow these steps for the Windows XP operating system.

Step one: Restart the computer in Safe Mode

  1. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
  2. From the What do you want the computer to do? drop-down menu, click Restart , and then click OK .
  3. Choose one of the following methods to restart your computer in Safe Mode:
    • If your computer has a single operating system installed , press and hold the F8 key as your computer restarts and before the Windows logo displays. If the Windows logo displays before you can choose Safe Mode, restart your computer and try again.
    • If your computer has more than one operating system , use the arrow keys to highlight the operating system that you want to start in Safe Mode, and then press F8 .
  4. Use the arrow keys to highlight Safe Mode , and then press Enter on the keyboard.
    If you are unable to start in Safe Mode, consult your computer’s manual for instructions, or contact your computer technical support.

Step two: Use the command prompt

  1. On the Windows taskbar, click Start ( ).
  2. Click Search .
  3. In the left navigation pane, click All files and folders .
  4. In the Search box, type cmd.exe , and then click Search .
  5. Right-click cmd.exe , and then click Run as ... from the menu.
  6. Locate and select Administrator , and then click OK .
  7. Click Yes to access the command prompt window.
    Figure 1: Command Prompt Window
    Image of Command Prompt window
  8. In the Command Prompt window, type takeown /F C:\ /A (where C: represents the letter of your hard drive), and then press Enter to grant the access permission of Local Disk (C:) to Administrator.
    NOTE:If your hard drive letter is not C, change the C in takeown /F C:\ /A to your drive letter.
  9. Close the Command Prompt window.

Step three: Edit permissions for Users, Administrators, and SYSTEM

  1. On the Windows taskbar, click Start ( ).
  2. Click My Computer .
  3. Right-click System (C:) , and then click Properties .
    NOTE:If your drive is not System (C:) , change to your drive name and letter.
  4. Click the Security tab.
    Figure 2: System (C:) Properties and Permissions
    Image of System (C:) properties and permissions
  5. Under Group or user names , click Users .
  6. Under Permissions for Users and the Allow column, check these boxes:
    • Read & Execute
    • List Folder Contents
    • Read
  7. Click Apply .
  8. Under Group or user names , click Administrators .
  9. Under Permissions for Administrators and the Allow column, check the same boxes as you did for Users, unless they are already checked.
  10. Click Apply .
  11. Under Group or user names , click SYSTEM .
  12. Under Permissions for SYSTEM and the Allow column, check the same boxes as you did for Administrator and Users, unless they are already checked.
  13. Click Apply .
  14. Click OK .
  15. Click Yes on the Windows Security message box.
  16. If you receive an Error Applying Security message, click Continue .
  17. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
  18. From the What do you want the computer to do? drop-down menu, click Restart , and then click OK .
  19. Try to install the HP product software again.
Follow these steps for the Windows Vista operating system.

Step one: Restart the computer in Safe Mode

  1. On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
  2. Choose one of the following methods to restart your computer in Safe Mode:
    • If your computer has a single operating system installed , press and hold the F8 key as your computer restarts and before the Windows logo displays. If the Windows logo displays before you can choose Safe Mode, restart your computer and try again.
    • If your computer has more than one operating system , use the arrow keys to highlight the operating system that you want to start in Safe Mode, and then press F8 .
  3. Use the arrow keys to highlight Safe Mode , and then press Enter on the keyboard.
    If you are unable to start in Safe Mode, consult your computer’s manual for instructions, or contact your computer technical support.

Step two: Use the command prompt

  1. On the Windows taskbar, click the Windows icon ( ).
  2. In the Search programs and files box, type cmd.exe . The search results display cmd .
  3. Right-click cmd , and then click Run as administrator .
  4. Click Yes to access the command prompt window.
    Figure 3: Command Prompt Window
    Image of Command Prompt window
  5. In the Command Prompt window, type takeown /F C:\ /A (where C: represents the letter of your hard drive), and then press Enter to grant the access permission of Local Disk (C:) to Administrator.
    NOTE:If your hard drive letter is not C, change the C in takeown /F C:\ /A to your drive letter.
  6. Close the Command Prompt window.

Step three: Edit permissions for Users and Administrators

  1. Click the Windows button ( ), and then click Computer .
  2. Right-click Local Disk (C:) , and then select Properties .
    NOTE:If your hard drive is not Local Disk (C:) , change the example to your drive name and letter.
  3. Click the Security tab.
  4. If Users is not highlighted under Group or user names , click Users , and then click Edit . The Permissions for Local Disk (C:) dialog box displays.
  5. Under Permissions and the Allow column, check these boxes:
    • Read & execute
    • List folder contents
    • Read
    Figure 4: Local Disk (C:) Properties and Permissions
    Image of System (C:) properties and permissions
  6. Click OK .
  7. Click Yes on the Windows Security message box.
  8. For all Error Applying Security messages that display, click Continue .
  9. Click Advanced .
  10. In the Advanced Security Settings for Local Disk (C:) screen, click Change Permissions to open the Permissions tab.
  11. Click Add .
  12. Click Advanced on the Select User or Group screen.
  13. Click Find Now .
  14. Select Administrators , and then click OK .
  15. Click OK on the Select User or Group screen. The Permission Entry for Local Disk (C:) dialog box displays.
  16. Under Permissions and the Allow column, check all of the boxes, and then click OK .

Step four: Edit permissions for Authenticated Users and SYSTEM

  1. In the Advanced Security Settings for Local Disc (C:) screen, Permissions tab, click Authenticated Users from the Permission Entries list.
  2. Click OK on the Select User or Group screen. The Permission Entry for Local Disk (C:) screen displays.
  3. Under Permissions in the Allow column, check all of the boxes, and then click OK .
  4. In the Advanced Security Settings for Local Disk (C:) screen, Permissions tab, click SYSTEM from the Permission Entries list, and then click OK . The Permission Entry for Local Disk (C:) dialog box displays.
  5. Under Permissions in the Allow column, check all of the boxes, and then click OK .
  6. Click OK on the Advanced Security Settings for Local Disk (C:) screen.
  7. Click Yes on the Windows Security message box.
  8. Click Continue for all Error Applying Security messages that display.
  9. Restart the computer. All files and folders under Local Disk (C:) (or your hard drive) are now accessible.
  10. Try to install the HP product software again.
Follow these steps for the Windows 7 operating system.

Step one: Restart the computer in Safe Mode

  1. On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
  2. Choose one of the following methods to restart your computer in Safe Mode:
    • If your computer has a single operating system installed , press and hold the F8 key as your computer restarts. Press F8 before the Windows logo displays. If the Windows logo displays before you can choose Safe Mode, restart your computer and try again
    • If your computer has more than one operating system , use the arrow keys to highlight the operating system that you want to start in Safe Mode, and then press F8 .
  3. Use the arrow keys to highlight Safe Mode , and then press Enter on the keyboard.
    If you are unable to start in Safe Mode, consult your computer’s manual for instructions, or contact your computer technical support.

Step two: Use the command prompt

  1. On the Windows taskbar, click the Windows icon ( ).
  2. In the Search programs and files box, type cmd.exe . The search results display cmd .
  3. Right-click cmd , and then click Run as administrator .
  4. Click Yes to access the command prompt window.
    Figure 5: Command Prompt Window
    Image of Command Prompt window
  5. In the Command Prompt window, type takeown /F C:\ /A (where C: represents the letter of your hard drive), and then press Enter to grant the access permission of Local Disk (C:) to Administrator.
    NOTE:If your hard drive letter is not C, change the C in takeown /F C:\ /A to your drive letter.
  6. Close the Command Prompt window.

Step three: Edit permissions for Users and Administrators

  1. Click the Windows button ( ), and then click Computer .
  2. Right-click Local Disk (C:) , and then select Properties .
    NOTE:If your hard drive is not Local Disk (C:) , change the example to your drive name and letter.
  3. Click the Security tab.
  4. If Users is not highlighted under Group or user names , click Users , and then click Edit . The Permissions for Local Disk (C:) dialog box displays.
  5. Under Permissions and the Allow column, check these boxes:
    • Read & execute
    • List folder contents
    • Read
    Figure 6: Local Disk (C:) Properties and Permissions
    Image of System (C:) properties and permissions
  6. Click OK .
  7. Click Yes on the Windows Security message box.
  8. For all Error Applying Security messages that display, click Continue .
  9. Click Advanced .
  10. In the Advanced Security Settings for Local Disk (C:) screen, click Change Permissions to open the Permissions tab.
  11. Click Add .
  12. Click Advanced on the Select User or Group screen.
  13. Click Find Now .
  14. Select Administrators , and then click OK .
  15. Click OK on the Select User or Group screen. The Permission Entry for Local Disk (C:) dialog box displays.
  16. Under Permissions and the Allow column, check all of the boxes, and then click OK .

Step four: Edit permissions for Authenticated Users and SYSTEM

  1. In the Advanced Security Settings for Local Disc (C:) screen, Permissions tab, click Authenticated Users from the Permission Entries list.
  2. Click OK on the Select User or Group screen. The Permission Entry for Local Disk (C:) screen displays.
  3. Under Permissions in the Allow column, check all of the boxes, and then click OK .
  4. In the Advanced Security Settings for Local Disk (C:) screen, Permissions tab, click SYSTEM from the Permission Entries list, and then click OK . The Permission Entry for Local Disk (C:) dialog box displays.
  5. Under Permissions in the Allow column, check all of the boxes, and then click OK .
  6. Click OK on the Advanced Security Settings for Local Disk (C:) screen.
  7. Click Yes on the Windows Security message box.
  8. Click Continue for all Error Applying Security messages that display.
  9. Restart the computer. All files and folders under Local Disk (C:) (or your hard drive) are now accessible.
  10. Try to install the HP product software again.