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HP Deskjet D5560 Printer support

An 'Unsupported Operating System' Message Displays on a Mac Running OS X 10.7 Lion

  • PrintPrint

Issue

If you attempt to install or update the HP software on Lion using the software CD that came with your product, or using a previously downloaded driver, an 'Unsupported Operating System: This installer is not compatible... ' message displays.
Figure 1: Unsupported Operating System message
Image: Unsupported Operating System message
If you receive this message during installation, do not worry. This is expected behavior. The message merely notifies you that you must obtain the HP software for OS X 10.7 Lion in another way.
To resolve the message , continue with the instructions in this document to install the HP driver from Apple Software Update.

Solution

Choose your connection type for steps to install the HP software for Lion OS X 10.7 from Apple Software Update.
Follow these steps to download and install the HP software in Lion OS X 10.7 for a USB connection.

Step one: Install the HP software for a USB connection

  1. Important : Check the following prerequisites before continuing with the installation:
    • Turn on your HP product, if it is not already on.
    • Turn on your Mac, if it is not already on.
    • Connect the HP product to the Mac with a USB cable.
      OR
    • Make sure that there is an existing print queue for your HP product.
    NOTE:If you get a prompt to download software, click Not Now , and then continue with these instructions.
  2. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
  3. In the Software Update window, if you see an available HP software update, select it and then click Install .
    NOTE: Install all available HP software updates for best product performance and functionality.
  4. When prompted, enter your administrator account name and password.
  5. After the software updates complete, restart the computer (if required).

Step two: Add the printer

  1. Click the Apple menu ( ), and then click System Preferences .
  2. Click Print & Scan .
  3. Click the plus sign ( ). The name of your product displays.
  4. Select your HP product listed as a USB type, and then click Add .
    NOTE:You must choose the USB connection type for a USB-connected product.
  5. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.
  6. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .
Follow these steps to download and install the HP software in Lion OS X 10.7 for a network connection.

Step one: Add the printer

  1. Important : Check the following prerequisites before continuing with the installation:
    • Turn on your HP product, if it is not already on.
    • Turn on your Mac, if it is not already on.
    • Connect the HP product to the Mac with a network connection.
      OR
    • Make sure that there is an existing print queue for your HP product.
    NOTE:If there is an existing print queue for your product, continue to Step two: Install or update the HP software for a network connection .
  2. Click the Apple menu ( ), and then click System Preferences .
  3. Click Print & Scan .
  4. Click the plus sign ( ). The name of your product displays.
  5. Select your HP product listed as a Bonjour type, and then click Add .
    NOTE:You must choose the Bonjour connection type for a network-connected product.
  6. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.
  7. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .

Step two: Install the HP software for a network connection

  1. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
  2. In the Software Update window, if you see an available HP software update, select it and then click Install .
    NOTE: Install all available HP software updates for best product performance and functionality.
  3. When prompted, enter your administrator account name and password.
  4. After the software updates complete, restart the computer (if required).
HP Deskjet D5560 Printer

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