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HP Photosmart Wireless e-All-in-One Printer - B110a Troubleshooting

OS X 10.7 Lion: Installing and Using the Printer with Lion

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Introduction

With the release of OS X 10.7 Lion, HP is providing updated print drivers and software. These updates are available through Apple Software Update in Mac OS X: you do not need to download a driver from HP to use your product in Lion. Also, new with OS X 10.7, you can add an AirPrint-enabled printer to any Mac computer.
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    What functionality is available in the HP driver update through Apple Software Update?
    Depending on the product functionality , one or more of the following HP software components might be included in the HP driver update:
    • HP print driver
    • HP fax driver
    • HP Utility
    • Scanning software
    • New with OS X 10.7, you can add an AirPrint-enabled printer to any Mac computer
      NOTE:This feature is available only with AirPrint-enabled HP products. For additional information, go to the section on adding an AirPrint-enabled printer in this document.
    After the public release of Lion, HP is releasing updated full HP software packages for many models on the HP Software and Drivers page. These software packages will include the HP installer with network setup and HP Scan 3. The schedule delay allows time for full testing and quality assurance from HP against the final OS X 10.7 release.
    Did you get an 'Unsupported Operating System' error message when you tried to install?
    If you attempt to install the HP software on Lion using the software CD that came with your product, or using a previously downloaded driver, the message, Unsupported Operating System: This installer is not compatible... , might display.
    Figure 1: Unsupported Operating System message
    Image: Unsupported Operating System message
    If you receive the message during installation, do not worry. This is expected behavior. The message is merely to notify you that you must obtain the HP software for OS X 10.7 Lion in another way.
    To resolve the message , continue with the instructions in this document to install the HP driver from Apple Software Update.

Installing and using the printer with Lion

Follow these steps to install or update the HP software for OS X 10.7 Lion.

Step one: Decide how to install or update the software

Click the plus sign ( ) for information on which software installation method to use.
Apple Software Update is a quick and easy software download method available directly through the Mac OS operating system.
You do not need to download a driver from HP Software & Driver Downloads if you install using Apple Software Update. This download method includes the HP print driver. Depending on your printer, the download might also include HP Utility, scanning software, and the HP fax driver.
NOTE:If your printer supports scanning, the software that you use to scan might be different than the software you used before upgrading your operating system. Depending on your printer driver update, you can use Preview , Image Capture , or the Scan icon from the print queue to scan.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the software CD that shipped with your printer
  • The updated full-feature HP software for the new version of Mac OS is not immediately available on the HP Software & Driver Downloads page
  • You updated Mac OS to a new version that released after your printer released
  • You are doing a first time install of a new version Mac OS on a new Mac
  • You already installed HP software on a Mac running an earlier version of Mac OS and have updated to a new version of Mac OS
  • You are doing a first time install on a new Mac with Lion OS X 10.7
  • You have already installed HP drivers on an older version of Mac and are updating to OS X 10.7
Adding an AirPrint-enabled printer is a quick and easy way to use your printer without installing a driver.
HP recommends that you use this installation method in the following cases:
  • You need only basic print functionality
  • You prefer not to download a driver
  • Guest printing

Step two: Install or update the HP software

Choose one of the following methods to install the software.
Click the plus sign () for more information.
Choose your connection type for steps to install the HP software from Apple Software Update.
Follow these steps to download and install the HP software in Lion OS X 10.7 for a USB connection.
Video of how to install your HP printer in Mac OS X 10.7 (Lion) using a USB connection
The following video demonstrates how to perform a software installation in Mac OS X 10.7 using a USB connection.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Step one: Install or update the HP software for a USB connection
  1. Important : Check the following prerequisites before continuing with the installation:
    • Turn on your HP product, if it is not already on.
    • Turn on your Mac, if it is not already on.
    • Connect the HP product to the Mac with a USB cable.
      OR
    • Make sure that there is an existing print queue for your HP product.
    NOTE:If you get a prompt to download software, click Not Now , and then continue with these instructions.
  2. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
  3. In the Software Update window, if you see an available HP software update, select it and then click Install .
    NOTE: Install all available HP software updates for best product performance and functionality.
  4. When prompted, enter your administrator account name and password.
  5. After the software updates complete, restart the computer (if required).
Step two: Add the printer
  1. Click the Apple menu ( ), and then click System Preferences .
  2. Click Print & Scan .
  3. Click the plus sign ( ). The name of your product displays.
  4. Select your HP product listed as a USB type, and then click Add .
    NOTE:You must choose the USB connection type for a USB-connected product.
  5. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.
  6. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .
Follow these steps to download and install the HP software in Lion OS X 10.7 for a network connection.
Video of how to install your HP printer in Mac OS X 10.7 (Lion) through a wired or wireless network connection
The following video demonstrates how to perform a software installation in Mac OS X 10.7 using a wired or wireless network connection.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Step one: Add the printer
  1. Important : Check the following prerequisites before continuing with the installation:
    • Turn on your HP product, if it is not already on.
    • Turn on your Mac, if it is not already on.
    • Connect the HP product to the Mac with a network connection.
      OR
    • Make sure that there is an existing print queue for your HP product.
    NOTE:If there is an existing print queue for your product, continue to Step two: Install or update the HP software for a network connection .
  2. Click the Apple menu ( ), and then click System Preferences .
  3. Click Print & Scan .
  4. Click the plus sign ( ). The name of your product displays.
  5. Select your HP product listed as a Bonjour type, and then click Add .
    NOTE:You must choose the Bonjour connection type for a network-connected product.
  6. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.
  7. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .
Step two: Install or update the HP software for a network connection
  1. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
  2. In the Software Update window, if you see an available HP software update, select it and then click Install .
    NOTE: Install all available HP software updates for best product performance and functionality.
  3. When prompted, enter your administrator account name and password.
  4. After the software updates complete, restart the computer (if required).
New with OS X 10.7, you can add an AirPrint-enabled printer to any Mac computer. HP recommends installing the HP software and driver for your product from Apple Software Update.
NOTE:AirPrint supports basic print functionality over a Bonjour network, wireless or Ethernet. Scan or utility functionality is not available. AirPrint does not work with a USB connection to the Mac or an AirPort Base Station . Some products might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best product performance and functionality.
The following HP products are compatible with AirPrint.
Click the plus sign () for more information.
  • HP Deskjet 3050A e-All-in-One Printer Series (J611)
  • HP Deskjet 3070A e-All-in-One Printer Series (B611)
  • HP Deskjet 3510 e-All-in-One Printer Series
  • HP Deskjet 3520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 3515 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series
  • HP Deskjet Ink Advantage 6520 e-All-in-One Printer Series
  • HP ENVY 100 e-All-in-One Printer Series (D410)
  • HP ENVY 110 e-All-in-One Printer Series (D411)
  • HP ENVY 120 e-All-in-One Printer Series
The following Officejet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
NOTE:Download and install any firmware updates from the printer control panel to when connected to the Internet. You do not need to use your Mac for this process.
  • HP Officejet 4620 e-All-in-One Printer Series
  • HP Officejet 6100 ePrinter Series (H611)
  • HP Officejet 6500A e-All-in-One Printer Series (E710)
  • HP Officejet 6600 e-All-in-One Printer Series (H711)
  • HP Officejet 6700 Premium e-All-in-One Printer Series (H711)
  • HP Officejet 7110 Wide Format ePrinter Series (H812)
  • HP Officejet 7500A Wide Format e-All-in-One Printer Series (E910)
  • HP Officejet Pro 8100 ePrinter Series (N811)
  • HP Officejet Pro 8500A e-All-in-One Printer Series (A910)
  • HP Officejet Pro 8600 e-All-in-One Printer Series (N911)
  • HP Photosmart Plus e-All-in-One Printer Series (B210)
  • HP Photosmart Premium e-All-in-One Printer Series (C310)
  • HP Photosmart Premium Fax e-All-in-One Printer Series (C410)
  • HP Photosmart 5510 e-All-in-One Printer Series (B111)
  • HP Photosmart 5520 e-All-in-One Printer Series
  • HP Photosmart 6510 e-All-in-One Printer Series (B211)
  • HP Photosmart 6520 e-All-in-One Printer Series
  • HP Photosmart 7510 e-All-in-One Printer Series (C311)
  • HP Photosmart 7520 e-All-in-One Printer Series
  • HP Photosmart eStation e-All-in-One Printer Series (C510)
  • HP Photosmart Ink Advantage e-All-in-One Printer Series (K510)
  • With a firmware update : HP Photosmart Wireless e-All-in-One Printer Series (B110)
  • With a firmware update : HP Photosmart e-All-in-One Printer Series (D110)
NOTE:Download and install any firmware updates from the printer control panel to when connected to the Internet. You do not need to use your Mac for this process.
The following LaserJet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
  • HP LaserJet Pro 100 Color MFP M175nw
  • HP LaserJet Pro 200 Color M251 Printer Series
  • HP LaserJet Pro 200 Color M276 Printer Series
  • HP LaserJet Pro CM1415 Color Multifunction Printer series
  • HP LaserJet Pro CP1025nw Color Printer
  • HP LaserJet Pro CP1525 Color Printer Series
  • HP LaserJet Pro M1212nf Multifunction Printer
  • HP LaserJet Pro M1213nf Multifunction Printer
  • HP LaserJet Pro M1214nfh Multifunction Printer
  • HP LaserJet Pro M1216nfh Multifunction Printer
  • HP LaserJet Pro M1217nfw Multifunction Printer
  • HP LaserJet Pro M1536 Multifunction Printer Series
  • HP LaserJet Pro P1102w Printer
  • HP LaserJet Pro P1606dn Printer
  • HP TopShot LaserJet Pro M275nw
  • HP LaserJet Pro 200 Color M251 Printer Series
  • HP LaserJet Pro 200 Color MFP M276 Printer Series
  1. Important : Check the following prerequisites:
    • Turn on the HP product, if it is not already on.
    • Connect the HP product and the Mac to the same local Bonjour wireless or wired (Ethernet) network.
  2. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.
  3. Click Print & Scan . The Print & Scan window opens.
  4. Click the plus sign ( ), and then click the name of your AirPrint-enabled HP product. The product name displays in the bottom of the pane in the Print Using box.
  5. Click the Print Using box, and then select AirPrint Printer .
    Figure 2: Selecting an AirPrint printer in the Add Printer window
    Image: Selecting an AirPrint printer in the Add Printer window
  6. Click Add to add the product and create the new printer queue.

Frequently asked questions (FAQs)

Following is a list of frequently asked questions related to your HP product and the OS X 10.7 Lion update.
When you install the driver update from Apple Software Update, you can still scan with your product (if it is scanning capable). Depending on your product and the type of driver update, you might need to scan with different software than you did before you installed Lion.
Video of how to scan from the Print & Scan window in Mac OS X 10.7
The following video demonstrates how to set up and start a scan job from the Print & Scan window.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.
  2. From System Preferences , click Print & Scan ( ). The Print & Scan window opens.
  3. Click Scan , and then click Open Scanner . The scan preview opens.
  4. Click Show Details . The details of the scan display, including options to modify scan settings such as output type.
    Figure 3: Show Details scanning screen
    Graphic: Show Details scanning screen
  5. Change any settings as necessary, and then click Scan .
There might be other options for scanning without HP software in Lion. To read about more options, click here .
If your product supported OS X 10.6 Snow Leopard, it should continue to support OS X 10.7 Lion. Click this link, HP Products with Print Drivers Supported in Mac OS X 10.6 Snow Leopard and OS X 10.7 Lion for a list of HP products that support Lion.