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Compaq Presario CQ5810 Desktop PC support

Back Up Files Before Recovering your Computer (Windows 7)

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This document pertains to HP and Compaq retail computers with Windows 7.
Before attempting to perform a recovery on your computer which erases your hard drive, you should ensure your personal files are backed up on an external storage device. This document provides information on how you can back up your personal files using a USB storage device.

Back up files during recovery

HP System Recovery allows you backup your files to external media - such as to an USB storage device or recordable discs. This option is available for computers that came with Windows 7, but only if the hard drive data is not corrupted.
To access the File backup program, start and HP System Recovery (either by pressing F11 at startup or by using recovery discs) and select the File Backup Program from the recovery screen. Follow the on-screen directions to backup your files.

Back up files using Windows Explorer (when Windows opens)

If Windows opens before doing a recovery, you can then backup your personal files using Windows Explorer as follows:
  1. Insert your USB flash drive in an available USB port.
  2. Start Windows Explorer and navigate to the location of your personal files (i.e., Libraries) that you want to backup.
  3. Select your personal files and drag and drop them on the USB drive. You can create a folder on your flash drive, such as My Backups , to copy the files to.
    1 - Files to be backed up
    2 - Location of backed up files
  4. After copying the files, remove the USB drive and store in a safe location.
    Once these files are saved to your USB storage device, they are available to for you to restore to windows after you do a System Recovery . HP recommends scanning the files for viruses before restoring them to your computer.

Backup files using Notepad (when Windows cannot open)

When you start your computer and it fails to open in your Windows operating system and you cannot access Windows Explorer , then you can backup your personal files using Notepad as follows:
Before starting your computer, connect an external device in such as USB thumb drive or external hard drive to an available USB port. There are two ways to access a Command Prompt as described below:
  1. Restart your computer using the computer's power button and when prompted, press Esc or F8 (depending on the operating system installed) as the computer starts to access the Advanced Boot Options window.
    1. Use the arrow keys to select Safe Mode with Command Prompt and press enter .
    2. The computer starts in Safe Mode and if a password is required to login, the computer displays the Windows login prompt.
    3. Click the login icon to display the password prompt. Type your password and then press enter .
    4. The command prompt C:\Windows\system32> window is displayed.
  2. Restart your computer using the computer's power button and when prompted, press F11 as the computer starts to access the System Recovery window.
    Press Shift + D . If that does not work, press Alt + D
    A command prompt window displays.
  3. At the Command Prompt type notepad and press enter .
    Notepad opens.
  4. Click File and then click Open to display your file structure.
  5. Open the Libraries folder to verify the files to be saved.
  6. From the file open window you can copy or send the desired files to the external backup device.
    1 - Files to be backed up on USB Drive
    2 - USB Drive - Files to be saved in My Backups
  7. Open the My Backups folder on the USB storgae device to verify that the files have transfered.
  8. After files are copied to the USB storage device, at the Command Prompt window type exit to close.
    Once these files are saved to your USB storage device, they are available to for you to restore to windows after you do a System Recovery . HP recommends scanning the files for viruses before restoring them to your computer.