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HP Photosmart 7515 e-All-in-One Printer - C311a support

Getting Started with eFax

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Introduction

eFax® is a service provided by j2 Global Communications, Inc., not Hewlett-Packard, that allows you to send and receive faxes using the Internet instead of a phone line. eFax is easy to use, but the service differs from a typical phone-based fax machine.
When you register for eFax from the HP product control panel, the eFax service is free for a combination of 20 incoming or 20 outgoing fax pages per month. If you would like to send or receive more than 20 faxes per month, visit www.efax.com for other fax plans and pricing.

Getting started with eFax

Important: To send or receive faxes using eFax, your HP product must be connected to the Internet on a wireless network, and you must enable Web Services. If you use a USB cable to connect your HP product to your computer, you also need to connect it wirelessly to use eFax.
Follow these steps to register for an eFax account, and then start using the service.
Click the plus sign () for more information.
  1. On the product control panel, touch Fax (). The screen displays the Introducing eFax page.
  2. Touch Next.
  3. Touch Register, and then touch the Web Services checkbox to enable Web Services. Create an account by following the onscreen instructions.
  4. Touch Terms and Conditions to read the eFax brand services agreement, touch the I agree checkbox, and then touch OK.
    After connecting with the eFax server, your assigned eFax number displays on the screen.
  5. Touch Continue, and the eFax home screen displays your eFax number and a number entry keypad for sending faxes.
    NOTE:Although the eFax number area code might not be local to you, you do not incur any long distance charges when sending and receiving faxes with this number.
  1. On the product control panel, touch Fax () to display the eFax home screen. Type your existing eFax number in the area indicated below Already have an eFax number?.
  2. Enter the personal identification number (PIN) for the account.
  3. Touch Enable to continue. Your eFax number and PIN code are sent to eFax for verification. After they are verified, your existing eFax number displays on the eFax home screen and you are ready for faxing.
    NOTE:If eFax cannot verify the eFax number and PIN you entered, log in to your eFax brand account at www.efax.com , and then review your account information. You cannot fax using this number until the eFax account information is verified on the printer.
When you use eFax to send a fax, it is sent over the Internet to the eFax server, and then eFax sends your fax to the recipient’s fax machine over a standard phone line. Follow these steps to send a fax from your HP product.
  1. Press the Power button () to turn on the product, if it is not already on.
  2. Lift the scanner lid.
    Figure 1: Lift the scanner lid
    Image: Lift the scanner lid
  3. Place the document on the scanner glass with the print side down, and then position the document using the engraved guides on the right-front corner of the glass.
    Figure 2: Place the document on the scanner glass
    Image: Place the document on the scanner glass
  4. Close the scanner lid.
  5. On the product control panel, touch Fax (). The product control panel displays the eFax home screen.
    Figure 3: The eFax home screen
    Image: eFax home screen
  6. Enter the fax number on the keypad, and then touch Continue. The product scans the document.
  7. When the scan completes, touch Yes to scan additional pages that you wish to include in your fax. Follow the on-screen prompts to scan each additional page. Touch No if you do not have any additional pages to scan. The product sends the fax.
    A message displays on the control panel screen when the fax has been sent to the eFax server.
  8. Touch OK to confirm that you want to send the fax, or touch Back to cancel the fax and start over.
  1. Press the Power button () to turn on the product, if it is not already on.
  2. Load the original into the document feeder tray with the printed side facing up and the top edge going into the scanner first.
    Figure 4: Load the original on the document feeder tray
    Image: Load the original on the document feeder tray
  3. On the product control panel, touch Fax (). The product control panel displays the eFax home screen.
    Figure 5: The eFax home screen
    Image: eFax home screen
  4. Enter the fax number on the keypad, and then touch Continue. The product scans the document.
  5. When the scan completes, touch OK to confirm that you want to send the fax, or touch Back to cancel the fax and start over.
To receive a fax using eFax, you must first give your fax number (provided during eFax account setup) to the sender.
When a fax is received, it prints automatically.
eFax® is a service provided by j2 Global Communications, Inc., not Hewlett-Packard. eFax allows you to send and receive faxes using the Internet instead of a phone line. HP cannot guarantee the eFax service. The eFax service is supported on certain HP products for up to five years. See the documentation that came with your product, or visit HP Customer Support to determine if your product supports eFax.
Learn more about the eFax service in the following sections.
Click the plus sign () for more information.
eFax allows you to send and receive faxes using the Internet instead of a phone line. eFax users do not encounter busy signals, and the HP product does not require a connection to a phone jack. Faxes received are also sent electronically to the email address associated with the eFax account.
NOTE:eFax is subject to monthly faxing limits and the customer terms and conditions.
The following conditions are required to use the eFax service:
  • The HP product must be connected to the Internet on a wireless network.
    NOTE:If you use a USB cable to connect your HP product to your computer, you also need to connect it wirelessly to use eFax.
  • Web Services must be enabled.
  • ePrint must be enabled.
When you register for eFax from the HP product control panel, the eFax service is free for a combination of 20 incoming or 20 outgoing fax pages per month. You can monitor your page count on the eFax home screen on the HP product control panel. The page count resets at midnight Pacific Time on the first day of the month.
If you require more than a combination of 20 incoming or 20 outgoing fax pages per month, you can upgrade your eFax account to the monthly fee-based eFax Plus® service. Click the following link, www.efax.com/hpupgrade , for additional information on eFax Plus.
When you register for eFax from the HP product control panel, the eFax service is free for a combination of 20 incoming or 20 outgoing fax pages per month. If you require more than a combination of 20 incoming or 20 outgoing fax pages per month, you can upgrade your eFax account to the monthly fee-based eFax Plus service. Click the following link, www.efax.com/hpupgrade , for additional information on eFax Plus.
When you register for eFax on the HP product control panel, your are assigned an eFax number. Alternately, if you already have an existing eFax number, you can enable it on your product.
NOTE:The eFax number area code might not be local to you. You do not incur any long distance charges when sending and receiving faxes with this number.
When you register for eFax on the HP product control panel, you can enable a number from an existing eFax account. To enable the number, you need the email address and the personal identification number (PIN) for the existing account. After eFax verifies the existing number, the number displays on the control panel.
NOTE:If eFax cannot verify the number and PIN you entered, log in to your account at www.efax.com , and then review your account information. You cannot fax until the account information is verified on the HP product.
Depending on your country, you might not receive a domestic number when you register with eFax.
You might receive a new domestic number by upgrading to the monthly fee-based eFax Plus service. eFax Plus can be cancelled at any time, but if you choose to upgrade again at a later date, you will need to register again and you will receive a new eFax number. Click the following link, www.efax.com/hpupgrade , for additional information on eFax Plus.
Follow these steps to dial a domestic or international fax number with eFax.
NOTE:To troubleshoot issues when sending a fax, review the eFax Delivery Confirmation page that prints after a fax sends. Invalid fax number issues are typically indicated by the following fields on the confirmation page:
  • Disposition Notification = 'Failure'
  • Fax Status = '63'
If these fields are on the confirmation page, use the following steps to try sending the fax again.
To send a fax to a recipient within your country, dial the complete fax number, including the area/city code.
NOTE:The area/city code is required, even if you are dialing a local number.
Follow these steps to send a fax to a recipient in another country.
  1. Dial the international dialing prefix for your country.
  2. Dial the recipient’s country code.
  3. Dial the complete fax number, including the area/city code.
Click the following link, eFax Customer Agreement (in English), to review the j2 Global Communications, Inc. eFax service terms and conditions, including information on how to purchase additional eFax services.
HP Photosmart 7515 e-All-in-One Printer - C311a

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