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Compaq Presario CQ5810 Desktop PC support

Using Norton Internet Security 2011 (Windows 7)

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This document pertains to HP and Compaq desktop computers with Windows 7 and Norton Internet Security 2011.
Norton Internet Security helps keep your computer safe from security threats or privacy intrusions. It runs in the background to detect spyware, viruses, and other network intrusions.

Setting up Norton Internet Security

The first time you open Norton Internet Security, you are prompted to run configuration steps, including a full system scan. Perform these steps to ensure system security.
  1. Double-click the Norton Internet Security icon on the desktop
    Or
    Click Start , All Programs , Norton Internet Security , and then click Norton Internet Security .
  2. Click Next and follow the onscreen instructions.
  3. Click Done when the configuration is complete.

Activating a Norton Internet Security account

Create and activate a Norton Account to manage all of your Norton subscriptions, receive enhanced support and get access to the latest product updates. Additionally, Norton Account stores the product activation key. You can access the key at any time by logging into your account.
NOTE:If you do not activate Norton Internet Security, the subscription expires after a short time. Norton Internet Security will not function after this time. Activate Norton Internet Security to protect your computer for the duration of the entire subscription.
Follow these steps to activate a Norton Account:
  1. When opening Norton Internet Security for the first time, the Activation screen displays.
    Enter your email address, and then click Next .
    Figure 1: Norton Account activation
    Image of Norton Account activation screen
  2. If you already have a Norton Account, enter your password, and then click Sign In .
    Figure 2: Sign into Norton Account
    Activation window
    If you do not have a Norton Account, enter the information requested on the next screen, and then click Next .
    Figure 3: Norton Account information
    Norton Account information
  3. Click Finished in the final window.
    Figure 4: Activation complete
    Image of Activation complete window

Using LiveUpdate

LiveUpdate checks the Symantec website for the latest updates to virus and spyware definitions. You can configure LiveUpdate to run automatically or you can run LiveUpdate manually at any time.
By default, LiveUpdate is set up to run automatically. When the computer is connected to the Internet, LiveUpdate automatically checks with a remote Internet server to update and install the latest protection tools.
Follow these steps to verify that LiveUpdate is set up to run automatically:
  1. Open Norton Internet Security.
  2. Click Settings .
    Figure 5: Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  3. Scroll down in Computer Settings section until the Updates section is displayed.
  4. Make sure the bar next to Automatic LiveUpdate is in the On position.
    Figure 6: Update settings
    Image of the Settings window
  5. Click OK .
You can run LiveUpdate at any time to check for updates. Use these steps to manually run LiveUpdate:
  1. Click Run LiveUpdate on the Norton Internet Security main page.
    Figure 7: Run LiveUpdate
    Image of Norton Internet Security, showing location of Run LiveUpdate
    The LiveUpdate window opens.
    Figure 8: Norton LiveUpdate
    Image of Norton LiveUpdate
  2. LiveUpdate checks for updates, and downloads and processes any updates it finds.
  3. When LiveUpdate is complete, click View Summary to view details of installed updates.
    Figure 9: Norton LiveUpdate results screen
    Image of Norton LiveUpdate results screen
  4. If LiveUpdate has downloaded a new program, a restart may be required. Click Restart Now to restart the computer.

Scanning the computer for viruses and spyware

Follow these steps to scan for viruses and spyware at any time:
  1. Click Scan Now on the Norton Internet Security main page.
    Figure 10: Scan Now
    Image of Norton Internet Security main page
  2. In the Computer Scan section, click Full System Scan .
    Figure 11: Full System Scan
    Image of scan window
  • If no problems are found, a window opens stating No viruses or other security risks were found .
    Figure 12: No security risks were found
    Full System Scan results showing no security risks found
  • If a problem is found, a window opens stating in red text there are items that require attention. To fix the problem that was found, click the Attention Required tab, select an action such as Fix from the Action drop-down list, and then click OK .
    Figure 13: Threats Detected
    Image of screen showing attention required items

Scheduling system scans

By default, Norton Internet Security performs a Full System Scan every month. Follow these steps to change the frequency of Full System Scans:
  1. Click Settings on the Norton Internet Security main page.
    Figure 14: Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Use the Idle Time Scans drop-down list to change the frequency of the Idle Time Scan.
    Figure 15: Idle Time Scans frequency
    Idle Time Scans frequency
  3. To schedule regular scans that run even when the computer is not idle, click Configure [+] , next to Computer Scans.
    Figure 16: Computer Scans
    Image of Computer Settings, showing location of Computer Scans
  4. Click Schedule .
    Figure 17: Scans
    Image of Scans window
  5. If a message pops up stating that an Idle Time Scan is currently scheduled, click Yes to continue with scheduling the Full System Scan.
    Figure 18: Scan already scheduled
    Message stating that an Idle Time Scan is currently scheduled
  6. Click New , then fill out the information in the form and click OK .
    Figure 19: Scheduling a full system scan
    Image of scan scheduling window
You can exclude specific files and folders from being scanned, in order to speed up system scans. Follow these steps to exclude items from scans:
  1. Click Settings on the Norton Internet Security main page.
    Figure 20: Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Scroll down to the AntiVirus and SONAR Exclusions section.
    Figure 21: AntiVirus and SONAR Exclusions
    Image of Settings window
  3. Click Configure [+] next to Items to Exclude from Scans.
  4. Click Add .
    Figure 22: Scan Exclusions
    Image of Scan Exclusions window
  5. Click the Browse button and navigate to the folder or file to exclude from scans.
    Figure 23: Add Item
    Image of Add Item window
  6. Click OK , then click OK again.

Using the Firewall

A firewall constantly checks network activity and prevents unwanted inbound and outbound network traffic. By default, the firewall is on and set to monitor network activity automatically. However, there are times when assistance is needed or you want to adjust how the firewall behaves.
The following symptoms can occur when a firewall is on:
  • Software does not connect to the Internet, such as online banking software or games played over the Internet.
  • An error occurs when you try to use software to connect to a network.
  • Software cannot receive data from the Internet. A good example of this is instant messaging software not receiving voice audio or webcam images.
To prevent these types of problems, you can disable the firewall (not recommended) or allow network access to the software program that needs access (recommended).
  1. Click Settings on the Norton Internet Security main page.
    Figure 24: Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Click the Network Settings tab.
  3. Scroll down to the Smart Firewall section.
    Figure 25: Smart Firewall
    Image of Settings window
  4. Do one of the following:
    • If you want to disable the firewall completely (not recommended), slide the Smart Firewall button to the Off position, and then click OK . You are done.
    • To give a software program access to the network, make sure the Smart Firewall button is in the On position. Then click Configure [+] next to Program Control and continue using these steps.
  5. Select the software program that requires access and then select Allow from the drop-down menu.
    Figure 26: Program Control
    Image of Program Control window
    If the program is not in the list, click the Add button and browse to its executable file to add it to the list.
  6. Click Apply , then click OK .
    The software program now has access to the Internet.

Setting up intrusion detection notification

Norton Internet Security 2011 uses Intrusion Signatures to notify you when a software program attempts to access the network.
Use the following steps to customize intrusion signatures to fit your needs:
  1. Click Settings on the Norton Internet Security main page.
    Figure 27: Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Click the Network Settings tab.
  3. Scroll down to the Intrusion Prevention section.
    Figure 28: Intrusion Prevention
    Image of Settings window
  4. Make sure that the buttons next to Intrusion Prevention and Notifications are in the On position.
If you want to stop receiving certain notifications, use the following steps:
  1. Click Configure [+] next to Intrusion Signatures.
  2. Remove the check next to message types that you do not want to receive, and click Properties .
    Figure 29: Intrusion Signatures
    Image of Intrusion Signatures window
  3. Remove the check from the box next to Notify me when this signature is detected .
  4. Click OK .
  5. Notification is turned off for the selected items.

Using the Phishing Filter

Phishing is a term that describes a malicious attempt to steal your personal information and credit card information. Typically this is done by luring the reader of an email to a Web site where the reader enters personal information into a Web page.
To counter this type of security threat, Norton Internet Security 2011 includes a phishing filter. Enabled by default, it appears as an informational bar in the Web browser. When a threat is detected the bar turns red and displays important information in the form of a Web page.
Follow these steps to change the antiphishing settings:
  1. Click Settings on the Norton Internet Security main page.
    Figure 30: Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Click the Web Settings tab.
  3. In the Safe Surfing section, use the button next to Antiphishing to turn antiphishing on or off.
    Figure 31: Safe Surfing
    Image of the Settings window

Checking the trust level of programs and processes

Norton Internet Security can check the security status of every computer process in use. Some processes run in the background, so you may not even know they are running. Norton Internet Security can detect hidden processes that may be harmful to your computer. Norton Internet Security also identifies trusted processes that do not need to be scanned. This allows Norton Internet Security to skip these processes and helps the computer to run faster.
  1. Click Scan Now on the Norton Internet Security main page.
    Figure 32: Scan Now
    Image of Norton Internet Security main page
  2. Click Reputation Scan .
    Figure 33: Reputation Scan
    Image of Reputation Scan
  3. Click Full System Scan .
  4. Norton Reputation Scan lists information about each program and process being used by the computer.
    Figure 34: Norton Reputation Scan results
    Image of Norton Reputation Scan results screen

Using Norton Safe Web to check the safety of a Web site

Follow these steps to check the safety of a Web site before you visit it:
  1. Click Safe Web on the bottom of the main page.
    Figure 35: Safe Web
    Image of Norton Internet Security
  2. Enter the URL for the site (for example, http://www.hp.com ), and then click Check Site .
  3. A Web page opens showing Norton's safety rating for this site.

Scanning your Facebook Wall

Follow these steps to enable Norton Internet Security to check the safety of items on your Facebook wall:
  1. Click Scan Now on the main page.
    Figure 36: Scan Now
    Image of Norton Internet Security main page
  2. Click Scan Facebook Wall , then click Scan Facebook Wall .
    Figure 37: Scan Facebook Wall
    Image of Norton Internet Security
  3. The Web browser opens to Facebook. Log in and enable the Norton app to secure your Facebook Wall.

Using Norton Insight

Norton Insight displays the security status of every computer process in use. Some processes run in the background, so you may not even know they are running. Norton Insight can detect hidden processes that may be harmful to your computer. Norton Insight also identifies trusted processes that Norton Internet Security does not need to scan. This allows Norton Internet Security to skip these processes and helps the computer to run faster.
To open Norton Insight, click Application Ratings from the Norton Internet Security main page.
Figure 38: Norton Internet Security
Norton Internet Security, showing location of Application Ratings
Figure 39: Norton Insight
Norton Insight

Viewing the Network Security Map

The Network Security Map shows the security status of the network and all the computers on the network. Follow these steps to view the map:
  1. Click Network Security Map on the main page.
    Figure 40: Norton Internet Security
    Image of Norton Internet Security main page
  2. The first time you open the Network Map, Norton Internet Security initializes a network component. Click Continue .
    Figure 41: Product Configuration
    Image of Product Configuration window
  3. When initialization is complete, click Close .
  4. If the Network Security Overview window displays, click OK .
    The Network Security Map opens.
    Figure 42: Network Security Map
    Image of Network Security Map

Managing your Norton Internet Security subscription

Norton Internet Security comes with a subscription to protection updates against new threats. If the subscription has not expired, the amount of time remaining on the subscription is listed in the Norton Internet Security window.
Figure 43: Subscription status
Image of Norton Internet Security main page
To extend the subscription, click Subscribe .
If you have a renewal code or product key, enter it now. Otherwise, click Subscribe Now .
Figure 44: Subscription
Image of Subscription window
Norton Internet Security opens a web browser to the Symantec website, where you can renew the subscription or purchase a product upgrade, if available.
Figure 45: Subscription renewal
Image of Subscription renewal window
If the subscription expires, Norton Internet Security is disabled and will not function.

Using Norton Tasks

The Norton Tasks window lists all of the background tasks that Norton Internet Security performs.
Follow these steps to view the Norton Tasks window:
  1. Click Performance on the main window.
    Figure 46: Norton Internet Security
    Image of Norton Internet Security
  2. Click Norton Tasks .
    Figure 47: Performance
    Image of Performance window
    Norton Tasks opens.
    Figure 48: Norton Tasks
    Image of Norton Tasks window

How do I know if there is a security problem?

You can use Norton Internet Security to check for security problems in a few different ways.

Open Norton Internet Security and check the system status

Norton Internet Security appears similar to the following figure when your system is secure and protection tools are up to date; no action is required.
Figure 49: Secure status
Image of Norton Internet Security main page
When Norton Internet Security recognizes a security issue that needs your attention, it displays a screen similar to the one below.
Figure 50: At Risk
Image of At Risk screen
Click the Fix Now button. Norton automatically fixes the security breach.

Run a system scan

If you fear that your computer has a security problem, you should run a full system scan. For instructions on running a scan, go to Scanning the computer for viruses and spyware .
If Norton Internet Security detects issues that threaten your system's data or its ability to perform effectively and safely, it displays the following screen.
Figure 51: Threats Detected
Image of screen showing attention required items
Select Fix from the drop-down list and then click OK .

Check the Norton Internet Security icon in the Notification area

The Norton Internet Security icon in the Notification area of the taskbar gives status indicators to communicate whether your system is safe or unprotected.
If the icon has a red x ( ), the system is at risk. If the icon has a green check mark ( ), the system is secure.

Quick links and quick tasks

On the upper right of the Norton main window are quick links to get to certain Norton options fast. Use Quick Links for getting information about your account and about the Norton security tool. These links are located in the upper right hand corner of the main menu.
Figure 52: Norton Internet Security
Image of Norton Internet Security main page
  • Feedback - send feedback to Norton on product performance and features.
  • Account - click here to view account information, and get Norton updates and additional account keys.
  • Support - provides a drop-down menu with options for getting help.

Related Support

Norton support specifically for HP Customers: Norton Support for HP Customers
Symantec technical issues support: Symantec technical issues support
Norton updates and downloads: Norton updates and downloads