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HP Officejet 7210 All-in-One Printer Troubleshooting

'HP Installer Setup has stopped working' or Setup Does Not Run When Installing the HP Printer Software in Windows 7

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Issue

The HP printer software installation fails to run in Windows 7 on a computer with an AMD C-50, C-60, or Z-01 1.00 GHz processor. After you insert the HP printer software installation CD or run the driver installation downloaded from the HP website, the setup does not open. You might receive an “HP Installer Setup has stopped working” error message.
NOTE:This document does not apply to HP LaserJet printers.

Preliminary step

The solution in this document resolves software installation issues only for Windows 7 computers with an AMD C-50, C-60, or Z-01 1.00 GHz processor.
  1. On the Windows taskbar, click the Windows icon ( ), right-click Computer , and then click Properties .
  2. In the System section under Processor , find the manufacturer, model, and speed (GHz) of the processor.
If your computer runs an AMD C-50, C-60, or Z-01 1.00 GHz processor, continue with the steps in the following solution.

Solution

Follow these steps to download and install the newest, full-feature version of your HP printer software. Then, download and install a software patch to complete the installation.

Step one: Download the software

NOTE:You must download the Full Feature software to resolve the installation issue.
Follow these steps to download the software and save it to your computer.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click Download .
  7. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
  8. Click Save . The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step two: Install the software

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
  3. When the installation starts, follow the on-screen instructions to install the software with a USB connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
The installation failure happens again, but this is expected. If there is a Microsoft dialog box named The HP Installer has stopped working , click Close the program .

Step three: Download and install a software patch

NOTE:The software patch is supported in Microsoft Windows 7 (32- and 64-bit) operating systems.
  1. Click here to download the software patch . A File Download window opens.
  2. Use one of the following options to download the patch to the computer.
    • If you want to install the patch on the computer immediately, click Run .
    • If you want to install the patch at a later time, click Save , select a destination on the computer for the file to save, and then click Save . When the download is complete, double-click the downloaded file.
  3. An HP AMD Processor Patch dialog box displays with the option to change the default path to extract the files.
    The default path is the folder to the HP printer software package you tried to install. For example, C:\Usersl\manu\AppData\Local\Temp\7zS29EF .
    Figure 1: 'HP AMD Processor Patch' dialog box
    Image: HP AMD Processor Patch dialog box.
    If the path shown is not the one that you expected, or if you want a different location for the installation files than the default location, uncheck Default Path , and then click Browse . Highlight the newest folder, and then click OK to continue.
  4. After the patch has completed, the HP printer software starts to install again.
  5. When the Windows Security dialog box opens, with the Windows can't verify the publisher of this driver software message, click Install this driver software anyway .
    Figure 2: Windows Security dialog box
    Image: Windows Security dialog box.
  6. Follow the on-screen instructions to complete the installation.