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HP Officejet 6500 All-in-One Printer - E709a support

Installing Printer Software for a USB Connection in Mac OS X v10.7 Lion for HP Single-function and Multi-function Printers

  • PrintPrint
This document is for installing full-feature HP inkjet printer software in Mac OS X v10.7 Lion.
This document explains how to install the print driver
A print driver is a software program that allows the computer to run the printer. HP offers a variety of print drivers and software on the CD you received with your printer and the HP website. The available choices vary by printer.
and software for your printer for a USB cable connection.
The following information can help you decide which installation method to use.
NOTE:The CD that came with your printer might not have the full feature driver for OS X v10.7 Lion.
The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.
HP recommends this installation method for all new and older products.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • You updated your operating system to a version that released after your HP product released
NOTE: Updated full-feature HP software might not be immediately available on the HP Software & Driver Downloads page after the public release of a new operating system. A release delay might be required for full testing and quality assurance of the final version of the operating system. If the software is not available, you can download the latest software using Apple Software Updates.
Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.
Important: If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work. Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.
Apple Software Update is a quick and easy software download method available directly through the Mac OS operating system.
You do not need to download a driver from HP Software & Driver Downloads if you install using Apple Software Update. This download method includes the HP print driver. Depending on your printer, the download might also include HP Utility, scanning software, and the HP fax driver.
NOTE:If your printer supports scanning, the software that you use to scan might be different than the software you used before upgrading your operating system. Depending on your printer driver update, you can use Preview, Image Capture, or the Scan icon from the print queue to scan.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the software CD that shipped with your printer
  • The updated full-feature HP software for the new version of Mac OS is not immediately available on the HP Software & Driver Downloads page
  • You updated Mac OS to a new version that released after your printer released
  • You are doing a first time install of a new version Mac OS on a new Mac
  • You already installed HP software on a Mac running an earlier version of Mac OS and have updated to a new version of Mac OS
NOTE:Older HP software might not be compatible with Lion. Do not try to install software that supports earlier versions of the Mac operating system, either from the original CD that shipped with the printer or from HP website.
Follow these steps to install the software from the HP website.
NOTE:Before you begin, make sure that the printer is turned on and in a ready state, and that you have a USB cable.

Step 1: Uninstall any older HP software

Important: You might encounter issues during the installation if older HP software for your printer is currently installed on the computer. Choose the method you originally used to install the printer software, and then follow the steps to remove the print driver and other software from your computer.
    1. From the computer desktop, double-click the Macintosh HD, and then click Applications.
    2. Click the Hewlett-Packard folder.
    3. Double-click the HP Uninstaller, and then click Continue.
    4. Select the printer to uninstall, and then click Uninstall.
    5. When prompted, type the Administrator name and Password, and then click OK.
    6. Click the Trash icon on the Dock, click the Empty button, and then click OK to empty the trash.
      NOTE:By clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
    1. From the computer desktop, double-click the Macintosh HD icon.
    2. Double-click the Library folder.
    3. Double-click the Printers folder.
    4. Right-click the HP folder, and then select Move to Trash.
    5. When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for the authentication to complete.
    6. Double-click the PPDs folder.
    7. Double-click the Contents folder.
    8. Double-click the Resources folder.
    9. Find your printer in the printer list, right-click on your printer, and then select Move to Trash.
    10. When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for the authentication to complete.
    11. Click the Trash icon on the Dock, click the Empty button, and then click OK to empty the trash.
      NOTE:By clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
    12. On the upper-left corner of the computer desktop, click the Apple icon (), and then click System Preferences.
    13. Double-click Print & Scan.
    14. In the Printers list, click your printer, and then click the Minus button () to delete it.

Step 2: Download and install the software

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 1: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.
The CD that came with your printer might not have the full feature driver for OS X v10.7 Lion.
If the CD that came with your printer supports Lion, follow these steps to install with the printer CD.
NOTE:Before you begin, make sure that the printer is turned on and in a ready state, and that you have a USB cable.

Step 1: Uninstall any older HP software

Important: You might encounter issues during the installation if older HP software for your printer is currently installed on the computer. Choose the method you originally used to install the printer software, and then follow the steps to remove the print driver and other software from your computer.
    1. From the computer desktop, double-click the Macintosh HD, and then click Applications.
    2. Click the Hewlett-Packard folder.
    3. Double-click the HP Uninstaller, and then click Continue.
    4. Select the printer to uninstall, and then click Uninstall.
    5. When prompted, type the Administrator name and Password, and then click OK.
    6. Click the Trash icon on the Dock, click the Empty button, and then click OK to empty the trash.
      NOTE:By clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
    1. From the computer desktop, double-click the Macintosh HD icon.
    2. Double-click the Library folder.
    3. Double-click the Printers folder.
    4. Right-click the HP folder, and then select Move to Trash.
    5. When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for the authentication to complete.
    6. Double-click the PPDs folder.
    7. Double-click the Contents folder.
    8. Double-click the Resources folder.
    9. Find your printer in the printer list, right-click on your printer, and then select Move to Trash.
    10. When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for the authentication to complete.
    11. Click the Trash icon on the Dock, click the Empty button, and then click OK to empty the trash.
      NOTE:By clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
    12. On the upper-left corner of the computer desktop, click the Apple icon (), and then click System Preferences.
    13. Double-click Print & Scan.
    14. In the Printers list, click your printer, and then click the Minus button () to delete it.

Step 2: Install the software

  1. Insert the printer CD into the CD drive of the computer.
  2. The Welcome to the HP Software window automatically opens with the HP Installer icon and an HP Software icon displays on the desktop.
    Figure 2: Example of the HP Installer icon
    Image: Example of the HP Installer icon.
    Figure 3: Example of the HP Software icon
    Image: Example of the  HP Software icon.
  3. Connect the USB cable to the printer, and then to the Mac.
  4. Double-click the HP Installer icon.
  5. Click Continue, and then click Agree to accept the Software License Agreement.
  6. When prompted, select your printer, and then click Continue.
  7. When prompted, select the installation option, and then click Install.
    NOTE:The HP Recommended software provides full support for your printer.
  8. Follow the on-screen instructions to complete the installation.
Follow these steps to install the software using Apple Software Update.
NOTE:Before you begin, make sure that the printer is turned on and in a ready state, and that you have a USB cable.

Step 1: Uninstall any older HP software

Important: You might encounter issues during the installation if older HP software for your printer is currently installed on the computer. Choose the method you originally used to install the printer software, and then follow the steps to remove the print driver and other software from your computer.
    1. From the computer desktop, double-click the Macintosh HD, and then click Applications.
    2. Click the Hewlett-Packard folder.
    3. Double-click the HP Uninstaller, and then click Continue.
    4. Select the printer to uninstall, and then click Uninstall.
    5. When prompted, type the Administrator name and Password, and then click OK.
    6. Click the Trash icon on the Dock, click the Empty button, and then click OK to empty the trash.
      NOTE:By clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
    1. From the computer desktop, double-click the Macintosh HD icon.
    2. Double-click the Library folder.
    3. Double-click the Printers folder.
    4. Right-click the HP folder, and then select Move to Trash.
    5. When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for the authentication to complete.
    6. Double-click the PPDs folder.
    7. Double-click the Contents folder.
    8. Double-click the Resources folder.
    9. Find your printer in the printer list, right-click on your printer, and then select Move to Trash.
    10. When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for the authentication to complete.
    11. Click the Trash icon on the Dock, click the Empty button, and then click OK to empty the trash.
      NOTE:By clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
    12. On the upper-left corner of the computer desktop, click the Apple icon (), and then click System Preferences.
    13. Double-click Print & Scan.
    14. In the Printers list, click your printer, and then click the Minus button () to delete it.

Step 2: Install the software

Follow these steps to install the software.

Video of how to install your printer using Apple Software Update

The following video demonstrates how to perform a software installation in Mac OS X 10.7 using a USB connection.
  1. Connect the USB cable to the product and to any USB port on the computer.
  2. The computer automatically detects the product, and then prompts you to install the HP software package with Apple Software Updates.
  3. Follow the on-screen instructions to download and install the software, and add the product to the queue.
HP might provide an update to your printer software after it releases. You can use Apple Software Update at any time to make sure that your drivers and software are up to date. Follow these steps to update the software.
  1. Important: Check the following prerequisites before continuing with the installation:
    • Turn on your HP product, if it is not already on.
    • Turn on your Mac, if it is not already on.
    • Connect the HP product to the Mac with a USB cable.
      OR
    • Make sure that there is an existing print queue for your HP product.
    NOTE:If you get a prompt to download software, click Not Now, and then continue with these instructions.
  2. Click the Apple menu (), and then click Software Update. Software Update checks for available updates.
  3. In the Software Update window, if you see an available HP software update, select it and then click Install.
    NOTE: Install all available HP software updates for best product performance and functionality.
  4. When prompted, enter your administrator account name and password.
  5. After the software updates complete, restart the computer (if required).
HP Officejet 6500 All-in-One Printer - E709a

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