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HP Officejet 6700 Premium e-All-in-One Printer - H711n support

Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans

  • PrintPrint

When you copy, fax, or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.
When you print the original, the output is normal.
Figure 1: Sample output with vertical white or black lines
Photos with vertical white lines, black lines
Figure 2: Sample output with vertical colored bands or lines
Pages with vertical colored lines, bands
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Reset the All-in-One

If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  8. Try to copy, fax, or scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Clean the scanner glass and scanner lid

If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.
Before you begin, gather the following materials:
  • Several clean, soft, lint-free cloths
  • Mild glass cleaner
CAUTION:Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.
  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Lift the scanner lid.
    Figure 3: Lift the scanner lid
    Illustration of lifting the scanner lid
  4. Spray a clean, soft, lint-free cloth with mild glass cleaner.
    CAUTION:To protect the scanner, do not spray the glass cleaner directly on the glass.
  5. Clean the scanner glass, and the glass strip next to the scanner glass, with the lint-free cloth.
    Figure 4: Clean the scanner glass and the glass strip
    Graphic: Cleaning the scanner glass and the glass strip
  6. Clean the white underside of the scanner lid.
    Figure 5: The underside of the scanner lid
    Illustration of the underside of the scanner lid
  7. Dry the scanner glass and the glass strip thoroughly with a clean, dry cloth or chamois to prevent spotting, and then dry the white underside of the scanner lid.
    NOTE:Do not use paper-based wipes or tissues that can leave fiber residue.
  8. Close the scanner lid.
  9. Reconnect the power cord to the rear of the product.
  10. If the product does not turn on by itself, press the Power button () to turn it on.
  11. Try to copy, fax, or scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Clean the automatic document feeder (ADF)

Follow these steps to clean the automatic document feeder (ADF), and then make blank copies to check if the issue is resolved.

Step one: Clean the ADF rollers and separator pad

Follow these steps to clean the automatic document feeder (ADF).
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Remove any originals from the document feeder tray.
    Figure 6: Remove any originals
    Image: Removing originals from document feeder tray
  3. Press the Power button () to turn off the product.
  4. Disconnect the power cord from the rear of the product.
  5. Lift the cover of the ADF until it stops.
    Figure 7: Lift the ADF cover
    Illustration of lifting the ADF cover
  6. Locate the pick rollers and the separator pad.
    Figure 8: Locations of the pick rollers and the separator pad
    Illustration showing the locations of the pick rollers and separator pad
    1 - The ADF cover
    2 - The pick rollers
    3 - The separator pad
  7. Lightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.
  8. Use the damp cloth to wipe any residue off of the separator pad.
    Figure 9: The separator pad
    Image: The separator pad
  9. Use the damp cloth to wipe any residue off of the pick rollers.
    Figure 10:
  10. Dry the rollers and the separator pad with a clean, dry, lint-free cloth.
  11. Do not close the ADF cover. Continue to the next step to clean the glass strip in the automatic document feeder.

Step two: Clean the glass strip in the automatic document feeder

Follow these steps to clean the glass strip underneath the mechanism in the automatic document feeder (ADF).
NOTE:The images in this step might not be of your product, but the steps are the same.
  1. If you have not done so already, disconnect the power cord from the rear of the product.
  2. Remove any originals from the document feeder tray.
    Figure 11: Remove any originals
    Image: Removing originals from document feeder tray
  3. Open the ADF cover, and then lift the ADF mechanism.
    Figure 12: Lift the ADF mechanism
    Image: Lifting the ADF mechanism
  4. Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
  5. Gently clean the glass strip inside the ADF, and then thoroughly dry it to prevent spotting.
    Figure 13: Clean the glass strip
    Image: Clean the glass strip
  6. Lower the ADF mechanism back into place, and then close the ADF cover.

Step three: Make a blank copy using the scanner

Follow these steps to make a blank copy using the scanner.
  1. Lift the scanner lid.
    Figure 14: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Remove any originals from the scanner glass.
  3. Close the scanner lid.
  4. Load unused, plain white paper into the input tray.
  5. From the home screen on the product control panel, touch Copy ().
  6. Touch Start Black to start the copy.
    • If the copy is clean, continue to the next step to make a copy using the ADF.
    • If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. Skip to the next solution.

Step four: Make a blank copy using the ADF

Follow these steps to make a blank copy using the ADF.
  1. Load unused, plain white paper into the input tray.
  2. Load a blank, white sheet of paper into the ADF tray.
  3. Slide the paper width guides on the ADF tray inward until they rest against the edges of the paper.
  4. From the home screen on the product control panel, touch Copy ().
  5. Touch Start Black to start the copy.
    • If the copy is clean, there is no need to continue troubleshooting.
    • If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. Continue to the next solution.

Solution four: Service the All-in-One

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.
HP Officejet 6700 Premium e-All-in-One Printer - H711n

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