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HP Deskjet 3050 All-in-One Printer - J610a Troubleshooting

An 'Unsupported Operating System' Message Displays on a Mac Running OS X 10.7 Lion

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Issue

If you attempt to install or update the HP software on Lion using the software CD that came with your product, or using a previously downloaded driver, an 'Unsupported Operating System: This installer is not compatible... ' message displays.
Figure 1: Unsupported Operating System message
Image: Unsupported Operating System message
If you receive this message during installation, do not worry. This is expected behavior. The message merely notifies you that you must obtain the HP software for OS X 10.7 Lion in another way.
To resolve the message , continue with the instructions in this document to install the HP driver from Apple Software Update or from HP Software and Driver Downloads.

Solution

Follow these steps to install or update the HP software for OS X 10.7 Lion.

Step one: Decide how to install or update the software

Click the plus sign ( ) for information on which software installation method to use.
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The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.
HP recommends this installation method for all new and older products.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • You updated your operating system to a version that released after your HP product released
Apple Software Update is a quick and easy software download method available directly through the Mac OS operating system.
You do not need to download a driver from HP Software & Driver Downloads if you install using Apple Software Update. This download method includes the HP print driver. Depending on your printer, the download might also include HP Utility, scanning software, and the HP fax driver.
NOTE:If your printer supports scanning, the software that you use to scan might be different than the software you used before upgrading your operating system. Depending on your printer driver update, you can use Preview , Image Capture , or the Scan icon from the print queue to scan.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the software CD that shipped with your printer
  • The updated full-feature HP software for the new version of Mac OS is not immediately available on the HP Software & Driver Downloads page
  • You updated Mac OS to a new version that released after your printer released
  • You are doing a first time install of a new version Mac OS on a new Mac
  • You already installed HP software on a Mac running an earlier version of Mac OS and have updated to a new version of Mac OS
  • You are doing a first time install on a new Mac with Lion OS X 10.7
  • You have already installed HP drivers on an older version of Mac and are updating to OS X 10.7

Step two: Install or update the HP software

Choose one of the following methods to install or update the HP software for Lion OS X 10.7.
Click the plus sign () for more information.
Follow these steps to download and install the software from the HP Web site.
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Browse to the Get Software and Downloads page: Get Software and Drivers .
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
    NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your product features.
  6. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer.
    Figure 2: Example of downloaded file
    Example of downloaded file
  8. Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the product name.
    Figure 3: Example of disk image file
    Example of disk image file
  9. Double-click the disk image file.
  10. Double-click the HP Installer icon.
    The HP Installer program opens.
  11. When prompted, select your HP product, and then click OK .
  12. Follow the on-screen instructions to complete the installation.
Choose your connection type for steps to install the HP software for Lion OS X 10.7 from Apple Software Update.
Follow these steps to download and install the HP software in Lion OS X 10.7 for a USB connection.
Step one: Install or update the HP software for a USB connection
  1. Important : Check the following prerequisites before continuing with the installation:
    • Turn on your HP product, if it is not already on.
    • Turn on your Mac, if it is not already on.
    • Connect the HP product to the Mac with a USB cable.
      OR
    • Make sure that there is an existing print queue for your HP product.
    NOTE:If you get a prompt to download software, click Not Now , and then continue with these instructions.
  2. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
  3. In the Software Update window, if you see an available HP software update, select it and then click Install .
    NOTE: Install all available HP software updates for best product performance and functionality.
  4. When prompted, enter your administrator account name and password.
  5. After the software updates complete, restart the computer (if required).
Step two: Add the printer
  1. Click the Apple menu ( ), and then click System Preferences .
  2. Click Print & Scan .
  3. Click the plus sign ( ). The name of your product displays.
  4. Select your HP product listed as a USB type, and then click Add .
    NOTE:You must choose the USB connection type for a USB-connected product.
  5. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.
  6. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .
Follow these steps to download and install the HP software in Lion OS X 10.7 for a network connection.
Step one: Add the printer
  1. Important : Check the following prerequisites before continuing with the installation:
    • Turn on your HP product, if it is not already on.
    • Turn on your Mac, if it is not already on.
    • Connect the HP product to the Mac with a network connection.
      OR
    • Make sure that there is an existing print queue for your HP product.
    NOTE:If there is an existing print queue for your product, continue to Step two: Install or update the HP software for a network connection .
  2. Click the Apple menu ( ), and then click System Preferences .
  3. Click Print & Scan .
  4. Click the plus sign ( ). The name of your product displays.
  5. Select your HP product listed as a Bonjour type, and then click Add .
    NOTE:You must choose the Bonjour connection type for a network-connected product.
  6. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.
  7. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .
Step two: Install or update the HP software for a network connection
  1. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
  2. In the Software Update window, if you see an available HP software update, select it and then click Install .
    NOTE: Install all available HP software updates for best product performance and functionality.
  3. When prompted, enter your administrator account name and password.
  4. After the software updates complete, restart the computer (if required).