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HP Officejet 6700 Premium e-All-in-One Printer - H711n support

Setting up the HP All-in-One to Send and Receive Faxes

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Introduction

This document describes how to set up the HP product to send and receive faxes.

Before you begin

Before you set up your fax service, make sure that you complete the following tasks:
  • Install the cartridges
  • Load U.S. Letter or A4-size paper in the input tray
  • Get the telephone cord and adapter (if provided) that came in the box with the product

Step one: Identify the type of telephone system you use

Depending on your country/region, you have either a serial or parallel telephone system. The instructions for fax setup differ depending on whether you have a serial or parallel type phone system.
    • In a serial phone system , the connectors on your shared telephone equipment (modems, phones, and answering machines) do not allow a physical connection to the 2-EXT port on the HP product. Instead, you must connect all the equipment to the telephone wall jack.
    • The connectors on a parallel phone system are compatible with the product's 2-EXT port. You can connect shared telephone equipment directly to the product.
    Check the following table for your country/region. If you do not see your country/region , you probably have a serial-type phone system. If you are unsure which kind of telephone system you have (parallel or serial), check with your telephone company.
    Countries/regions with a parallel phone system
    ArgentinaIrelandSaudi Arabia
    AustraliaJapanSingapore
    BrazilKoreaSpain
    CanadaLatin AmericaTaiwan
    ChileMalaysiaThailand
    ChinaMexicoUnited States
    ColombiaPhilippinesVenezuela
    GreecePolandVietnam
    IndiaPortugal
    IndonesiaRussia
    NOTE:In some countries/regions that use serial-type telephone systems, an adapter came with the HP product. The adapter allows you to connect other telecom devices to the telephone wall jack where you plug in the HP product. For more information, see the user guide that came with your product.

Step two: Set up the fax

Important! Use the phone cord that came with your product to connect the product to the telephone wall jack. Otherwise, you might not be able to fax successfully. This special phone cord has only two copper wires. Replace any four-wire phone cord with a two-wire cord. If you have the cord that shipped with the HP fax product and it is long enough, use that cord.
Figure 1: Two-wire phone cord
Image: Two-wire phone cord
Figure 2: Four-wire phone cord
Image: Four-wire phone cord
Click the Plus sign () next to the type of telephone system you have, and then follow the steps to set up your HP fax product.
Follow these steps to identify your phone connection type, and then set up the product to send and receive faxes.

Step one: Identify your phone connection type

The method that you use to set up the fax on your product depends on the equipment and services you have installed on your phone system. Review the following types of equipment and service to determine which setup method to use.
  • Dedicated phone line : The HP fax product is the only piece of equipment or service connected to the phone line.
  • DSL : A digital subscriber line
    Digital lines that are provided by telephone companies to local subscribers that carry data at high speeds.
    (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.)
  • PBX : A private branch exchange
    A private branch exchange is a phone system within a company for use by the company's employees.
    (PBX) phone system or an integrated services digital network (ISDN) system.
  • Distinctive ring service : A distinctive ring service through your telephone company, which allows you to have several phone numbers on one phone line. Each number is assigned a different ring pattern. When the fax product detects a specified ring pattern, it answers the call and receives the fax.
  • Voice calls : You receive voice calls at the same phone number you use for fax calls.
  • Computer dial-up modem : You use your phone line to connect to the Internet through a dial-up connection.
  • Answering machine : An answering machine answers voice calls at the same phone number you use for fax calls.
  • Voice mail : A voice mail subscription service uses the same phone number as the fax.

Step two: Set up the HP product to send and receive faxes

Click the Plus sign () next to your connection type to set up your HP product to send and receive faxes.
Click the Plus sign ( ) next to the corresponding heading for instructions on setting up your product.
Follow these steps if the product uses only a dedicated phone line with no other services provided.
  1. Unplug any telephone devices from the telephone wall jack you are connecting the product to.
    Figure 3: Connect the product to the wall jack
    Image: Connect the product to the wall jack
    1 - Telephone wall jack
    2 - Phone cord that came with the product
  2. Connect the phone cord that came in the box with the product to the 1-LINE port on the rear of the product, and then plug the other end of the phone cord that came with the product to the telephone wall jack.
    NOTE:You might need to connect the phone cord to the adapter for your country/region that came with your product.
  3. Set the HP product to Auto Answer so that the product answers fax calls automatically.
    1. On the product control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch On .
  4. Touch the Home icon ( ) to return to the main menu.
Follow these steps to set up the fax on a shared phone line with a distinctive ring service.
Step one: Connect the phone cord
  1. Unplug any telephone devices that you have connected to the telephone wall jack.
  2. Connect one end of the phone cord that came in the box with the product to the 1-LINE port on the rear of the product.
  3. Connect the other end of the phone cord that came with the product to the telephone wall jack.
    Figure 4: Connect the product to the wall jack
    Image: Connect the product to the wall jack
    1 - Telephone wall jack
    2 - Phone cord that came with the product
  4. Set the HP product to Auto Answer so that the product answers fax calls automatically.
    1. On the product control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch On .
  5. Touch the Home icon ( ) to return to the main menu.
Step two: Change the distinctive ring pattern setting
By default, the product is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number by your phone company, the HP product might answer both voice calls and fax calls, or it might not answer at all.
  1. On the product control panel, touch the Right Arrow ( ).
  2. Touch Setup ( ).
  3. Touch Fax Setup , and then touch Advanced Fax Setup .
  4. Touch Distinctive Ring , and then touch Yes .
  5. Touch the fax ring tone pattern assigned by the telephone company.
    • If you know the ring pattern that the telephone company assigned to your fax number, touch the matching ring pattern.
    • If you do not know the ring pattern assigned by your telephone company, touch Ring Pattern Detection , and then follow the on-screen instructions.
  6. Touch the Home icon ( ) to return to the main menu.
Follow these steps to set up the fax on a shared voice/fax line.
Step one: Connect the phone cord
  1. Unplug any telephone devices that you have connected to the telephone wall jack.
  2. Connect one end of the phone cord that came in the box with the product to the 1-LINE port on the rear of the product.
  3. Connect the other end of the phone cord that came with the product to the telephone wall jack.
    Figure 5: Connect the product to the wall jack
    Image: Connect the product to the wall jack
    1 - Telephone wall jack
    2 - Phone cord that came with the product
  4. Set the HP product to Auto Answer so that the product answers fax calls automatically.
    1. On the product control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch On .
  5. Touch the Home icon ( ) to return to the main menu.
Step two: Turn Auto Answer off or on
Click the Plus sign () next to the method you want the product to answer fax calls for more information.
If you want the product to answer fax calls automatically
  1. On the product control panel, touch the Right Arrow ( ).
  2. Touch Setup ( ).
  3. Touch Fax Setup , and then touch Basic Fax Setup .
  4. Touch Auto Answer , and then touch On .
  5. Touch the Home icon ( ) to return to the main menu.
If you want to answer calls manually
  1. On the product control panel, touch the Right Arrow ( ).
  2. Touch Setup ( ).
  3. Touch Fax Setup , and then touch Basic Fax Setup .
  4. Touch Auto Answer , and then touch Off .
  5. Touch the Home icon ( ) to return to the main menu.
Follow these steps to set up the fax on a shared voice/fax line with an answering machine.
Step one: Connect the fax printer
  1. Unplug any telephone devices from the phone jack where you are connecting the HP product.
  2. Remove the yellow plug from the port labeled 2-EXT on the rear of the product.
  3. Unplug your answering machine phone cord from the telephone wall jack, and then connect the answering machine phone cord to the port labeled 2-EXT on the rear of the product.
    NOTE:If you do not connect your answering machine directly to the HP product, your answering machine might record fax tones from a sending fax machine, and then the HP product might not receive faxes.
  4. Connect one end of the phone cord that came in the box with the product to the telephone wall jack, and then connect the other end to the port labeled 1-LINE on the rear of the product.
    Figure 6: Connection setup with an answering machine
    Image: The connection setup with an answering machine
    1 - Telephone wall jack
    2 - Phone cord connected to the 1-LINE port
    3 - Answering machine connected into the 2-EXT port
    4 - Telephone (optional)
    Important! Make sure that you use the phone cord that came with the product to connect the product to the telephone wall jack. If you do not, you might not be able to fax successfully.
  5. Optional step : If your answering machine does not have a built-in phone, for convenience you can connect a phone to the rear of your answering machine at the OUT port.
Step two: Change the Rings to Answer setting to two rings more than your answering machine
  1. On the product control panel, touch the Right Arrow ( ), and then touch Setup ( ).
  2. Touch Fax Setup , and then touch Basic Fax Setup .
  3. Touch Rings to Answer .
  4. Touch the Up Arrow ( ) until the Rings to Answer setting is two rings more than your answering machine setting . For example, if your answering machine is set to answer on two rings, set the Rings to Answer setting to 4.
  5. Touch Done .
  6. Touch the Home icon ( ) to return to the main menu.
Step three: Turn on Auto Answer
  1. On the product control panel, touch the Right Arrow ( ).
  2. Touch Setup ( ).
  3. Touch Fax Setup , and then touch Basic Fax Setup .
  4. Touch Auto Answer , and then touch On . The product turns on Auto Answer, and then returns to the Basic Fax Setup menu.
Follow these steps to set up the fax on a shared voice/fax line with voice mail.
  1. Connect one end of the phone cord that came in the box with your product to the telephone wall jack.
  2. Connect the other end of the phone cord that came with your product to the port labeled 1-LINE on the rear of the product.
    Figure 7: Connect the product to the wall jack
    Image: Connect the product to the wall jack
    1 - Telephone wall jack
    2 - Phone cord that came with the product
    Important! Make sure that you use the phone cord that came with the product to connect the product to the telephone wall jack. If you do not, you might not be able to fax successfully.
  3. Turn off Auto Answer.
    1. On the product control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch Off .
  4. Touch the Home icon (Touch the Home icon ( ) to return to the main menu.
Follow these steps to set up the fax on a fax line with a computer modem.
  1. Remove the yellow plug from the port labeled 2-EXT on the rear of the product.
  2. Unplug the phone cord for your dial-up connection from the telephone wall jack, and then connect it to the 2-EXT port on the rear of the HP product.
  3. Plug the phone cord that came in the box with your product into the telephone wall jack, and then connect the other end of the phone cord to the port labeled 1-LINE on the rear of the product.
    Figure 8: Connect the product to the dial-up modem
    Image: The connection between the product to the dial-up modem
    1 - Telephone wall jack
    2 - Phone cord that came with the product
    3 - Computer with modem
    Important! Make sure that you use the phone cord that came with the product to connect the product to the telephone wall jack. If you do not, you might not be able to fax successfully.
Before you begin, check your computer to see if it has one or two phone ports.
  1. Obtain the following item:
    • A parallel splitter , which has one RJ-11 port on the front and two RJ-11 ports on the rear
      Figure 9: A parallel splitter
      Image: A parallel splitter
  2. Remove the yellow plug from the port labeled 2-EXT on the rear of the product.
  3. Connect one end of a phone cord to the 2-EXT port on the rear of the product, and then connect the other end of the phone cord to the single port on the parallel splitter.
  4. Unplug the phone cord for your dial-up connection from the telephone wall jack, and then connect it to one of the dual ports on the parallel splitter.
  5. Connect the phone cord that is attached to the telephone to the other dual port on the parallel splitter.
  6. Plug the phone cord that came in the box with your product into the telephone wall jack, and then connect the other end of the phone cord to the port labeled 1-LINE on the rear of the product.
    Important! Make sure that you use the phone cord that came with the product to connect the product to the telephone wall jack. If you do not, you might not be able to fax successfully.
    Figure 10: Connect the product
    Image: Connect the product to a voice/fax line with a dial up modem
    1 - Telephone wall jack
    2 - Phone cord that came with the product
    3 - Parallel splitter
    4 - Computer with built-in modem
    5 - Telephone
  7. If your modem software is set to automatically receive faxes sent to your computer, turn off that setting.
    NOTE:If you do not turn off the automatic fax reception setting in your modem software, the product cannot receive faxes.
  8. Program the fax product to answer calls either automatically or manually.
    NOTE:If you set up the product to answer faxes manually, you must be available to respond in person to incoming fax calls or the product cannot receive faxes.
    AutomaticallyManually
    1. On the control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch On .
    1. On the product control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch Off .
  9. Touch the Home icon ( ) to return to the main menu.
Follow these steps to set up the fax on a voice/fax line with a computer modem and an answering machine.
  1. Remove the yellow plug from the port labeled 2-EXT on the rear of the product.
  2. Disconnect the computer phone cord from the telephone wall jack, and then plug the phone cord into the port labeled 2-EXT on the rear of the product.
  3. Unplug the phone cord for your answering machine from the telephone wall jack, and then connect the phone cord to the port labeled OUT on the rear of the computer (the computer dial-up modem).
  4. Plug one end of the phone cord that came in the box with your product to the telephone wall jack, and then connect the other end of the phone cord that came with your product to the port labeled 1-LINE on the rear of the product.
    Figure 11: Connect the product
    Image: Connect the product to voice/fax phone line with a dial-up computer modem and an answering machine
    1 - Telephone wall jack
    2 - Phone cord from the computer to the product's 2-EXT port
    3 - Phone cord from the answering machine to the computer's OUT port
    4 - Telephone (optional)
    5 - Answering machine
    6 - Computer with built-in dial-up modem
    7 - Phone cord from telephone wall jack to the product's 1-EXT port
    Important! Make sure that you use the phone cord that came with the product to connect the product to the DSL filter. If you do not, you might not be able to fax successfully.
  5. Optional: If your answering machine does not have a built-in phone receiver, you can connect a free-standing phone to the rear of the answering machine at the OUT port.
  6. Set the feature on your modem software that allows your computer to automatically receive faxes to OFF, if it is not off already.
  7. Set the HP product to Auto Answer so that the product answers fax calls automatically.
    1. On the product control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch On . Auto Answer turns on, and then the Control Panel displays the Basic Fax Setup screen.
  8. Change the Rings to Answer setting to the maximum number of rings.
    1. Set your answering machine to answer after only two rings.
    2. On the HP product control panel, touch the Right Arrow ( ).
    3. Touch Setup ( ).
    4. Touch Fax Setup , and then touch Basic Fax Setup .
    5. In the Basic Fax Setup menu, touch Rings to Answer .
    6. Touch one of the arrows to change the setting to the number of rings you hear before the product answers, and then touch Done .
  9. Touch the Home icon ( ) to return to the main menu.
Check the equipment you have connected to your computer and HP product, and then click the Plus sign () next to the corresponding heading for instructions on setting up your product.
To complete these steps, you must have a DSL filter. You can obtain one from your DSL provider.
  1. Obtain the following items:
    • A DSL filter and cord from your DSL provider
      Figure 12: Example of a DSL filter
      Image: example of a DSL filter
  2. Connect the phone cord that came in the box with the product to the 1-LINE port on the rear of the product.
    Important! Make sure that you use the phone cord that came in the box with the product to connect the product to the terminal adapter. If you do not, you might not be able to fax successfully.
    NOTE:You might need to connect the phone cord to the adapter for your country/region that came with your product.
  3. Plug the other end of the phone cord that came with the product into the port on the DSL filter.
  4. Connect the cord on the DSL filter to the telephone wall jack.
    Figure 13: Connect the DSL filter
    Image: Connecting the DSL filter
    1 - Telephone wall jack.
    2 - DSL filter
    3 - Phone cord that came with the product.
  5. Set the HP product to Auto Answer so that the product answers fax calls automatically.
    1. On the product control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch On .
  6. Touch the Home icon ( ) to return to the main menu.
Follow these steps to set up the fax on a fax line with a computer modem.
  1. Obtain the following items:
    • A DSL filter from your DSL provider for every phone in your home
      Figure 14: Example of a DSL filter
      Graphic: Example of a DSL filter
    • A parallel splitter , which has one RJ-11 port on the front and two RJ-11 ports on the rear
      Figure 15: A parallel splitter
      Graphic: Parallel splitter
    • Extra 2-wire phone cords
  2. Plug one end of the phone cord that came in the box with your product into the port labeled 1-LINE on the rear of the product.
    Important! Make sure that you use the phone cord that came with the product to connect the product to the phone wall jack. If you do not, you might not be able to fax successfully.
    NOTE:You might need to connect the phone cord to the adapter for your country/region that came with your product.
  3. Connect the other end of the phone cord that came with your product to the DSL filter.
  4. Connect the phone cord from the DSL filter to one of the dual ports on the parallel splitter.
  5. Plug one end of another two-wire phone cord into the single port of the parallel splitter, and then plug the other end of the phone cord into the telephone wall jack.
    Figure 16: Connect the DSL filter to the wall jack
    Image: Connect the DSL filter to the wall jack
    1 - Telephone wall jack
    2 - 2-wire phone cord
    3 - DSL cord to parallel splitter
  6. Plug one end of a third phone cord into the other dual port on the parallel splitter.
  7. Plug the other end of the phone cord into the OUT port of the DSL/ADSL modem.
  8. Plug one end of another phone cord into the computer, and then plug the other end of the phone cord into the IN port of the DSL/ADSL modem.
    Figure 17: Connect the DSL/ADSL modem
    Image: Connecting the DSL/ADSL modem
    1 - Phone cord connecting the DSL/ADSL modem to the parallel splitter
    2 - Phone cord connecting the DSL/ADSL modem to the computer
    3 - DSL/ADSL modem
  9. If your modem software is set to automatically receive faxes sent to your computer, turn off that setting.
  10. Set the HP product to Auto Answer so that the product answers fax calls automatically.
    1. On the product control panel, touch the Right Arrow ( ).
    2. Touch Setup ( ).
    3. Touch Fax Setup , and then touch Basic Fax Setup .
    4. Touch Auto Answer , and then touch On . Auto Answer turns on, and then the Basic Fax Setup menu displays again.
  11. Change the Rings to Answer setting to its lowest setting.
    1. On the Basic Fax Setup menu, touch Rings to Answer .
    2. Touch one of the arrows to change the setting to 2 , and then touch Done .
  12. Touch the Home icon ( ) to return to the main menu.
To complete these steps, you must have a DSL filter, a parallel splitter, and extra phone cords. You can obtain these items from your DSL provider.
  1. Obtain the following items:
    • A DSL filter from your DSL provider for every phone in your home
      Figure 18: Example of a DSL filter
      Image: Example of a DSL filter
    • A parallel splitter , which has one RJ-11 port on the front and two RJ-11 ports on the rear
      Figure 19: A parallel splitter
      Image: Parallel splitter
    • Extra 2-wire phone cords
  2. Plug the phone cord that came in the box with your product into the DSL filter.
    Important! Make sure that you use the phone cord that came with the product to connect the product to the DSL filter. If you do not, you might not be able to fax successfully.
    NOTE:You might need to connect the phone cord to the adapter for your country/region that came with your product.
  3. Connect the other end of the phone cord that came with the product to the port labeled 1-LINE on the rear of the product.
  4. Plug the phone cord on the DSL filter into one of the dual ports on the parallel splitter.
  5. Plug one end of another 2-wire phone cord into the telephone wall jack, and then plug the other end of the phone cord into the single port of the parallel splitter.
    Figure 20: Connect the DSL filter into the parallel splitter
    Image: Connect the DSL filter into the parallel splitter
    1 - Telephone wall jack
    2 - 2-wire phone cord
    3 - The phone cord on the DSL filter
  6. Remove the plug from the port labeled 2-EXT on the rear of the product.
  7. Connect one end of a phone cord into the 2-EXT port, and then connect the other end of the phone cord to the port on the telephone.
  8. Plug one end of another phone cord into a port on the DSL/ADSL modem, and then plug the other end into the other dual port on the parallel splitter.
  9. Plug one end of another phone cord into a port on the DSL/ADSL modem, and then plug the other end of the phone cord into the phone port on the computer.
    Figure 21: Connect the DSL/ADSL modem
    Image: Connect the DSL/ADSL modem
    1 - 2-wire phone cord to parallel splitter
    2 - 2-wire phone cord to computer
    3 - DSL/ADSL modem
  10. Attach a DSL filter to each phone in your home or office that answers the same phone number as the DSL service.
    Figure 22: Connect the DSL filter to other phones
    Image: Connect the DSL filter to other phones
    1 - Telephone wall jack
    2 - Telephone
    3 - DSL filter
    NOTE:Phones in other parts of the home or office that share the same phone number with the DSL service must connect to additional DSL filters to avoid noise when making voice calls.
    Figure 23: Completed setup for DSL/ADSL connection
    1 - Telephone wall jacks
    2 - Parallel splitter
    3 - DSL filters
    4 - Phone cord that comes with the product
    5 - DSL/ADSL modem
    6 - Computer
    7 - Telephones
    Image: Connect the product to a voice/fax system with a DSL/ADSL modem
To complete these steps, you must have a DSL filter, a parallel splitter, and extra phone cords. You can obtain these items from your DSL provider.
  1. Obtain the following items:
    • A DSL filter from your DSL provider for every phone in your home or office
      Figure 24: Example of a DSL filter
      Image: Example of a DSL filter
    • A parallel splitter , which has one RJ-11 port on the front and two RJ-11 ports on the rear
      Figure 25: A parallel splitter
      Image: A parallel splitter
    • Extra 2-wire phone cords
  2. Plug the phone cord that came in the box with your product into the port on the DSL filter, and then connect the other end of the phone cord to the port labeled 1-LINE on the rear of the product.
    Important! Make sure that you use the phone cord that came with the product to connect the product to the DSL filter. If you do not, you might not be able to fax successfully.
    NOTE:You might need to connect the phone cord to the adapter for your country/region that came with your product.
  3. Plug the phone cord from the DSL filter into one of the dual ports on the parallel splitter.
  4. Plug one end of a third phone cord into the telephone wall jack, and then plug the other end of the phone cord into the single port of the parallel splitter.
    Figure 26: Connect the DSL filter to the wall jack
    Graphic: Connect the DSL filter to the wall jack
    1 - Telephone wall jack
    2 - 2-wire phone cord
    3 - The phone cord on the DSL filter
  5. Plug one end of another phone cord into a port on the DSL/ADSL modem, and then plug the other end into the other dual port on the parallel splitter.
  6. Plug one end of another phone cord into a port on the DSL/ADSL modem, and then plug the other end of the phone cord into the phone port on the computer.
    Figure 27: Connect the DSL/ADSL modem
    Graphic: Connect the DSL/ADSL modem
    1 - Phone cord to parallel splitter
    2 - Phone cord to computer
    3 - DSL/ADSL modem
  7. Remove the plug from the port labeled 2-EXT on the rear of the product.
  8. Unplug the phone cord for the answering machine from the telephone wall jack, and then connect the phone cord to the 2-EXT port on the rear of the product.
    Figure 28: Completed setup of the fax connection
    Image: Schematic of completed setup
    1 - Telephone wall jack
    2 - Parallel splitter
    3 - DSL filter
    4 - Phone cord that came with the product
    5 - DLS/ADSL modem
    6 - Computer
    7 - Answering machine
    8 - Telephone (optional)
  9. Attach a DSL filter to each phone in your home or office that answers the same phone number that serves the fax product.
    Figure 29: Attach DSL filter to other phones
    Graphic: Attach DSL filter to other phones
    1 - Telephone wall jack
    2 - Telephone
    3 - DSL filter
    NOTE:Phones in other parts of the home or office that share the same phone number with the DSL service must connect to additional DSL filters to eliminate noise when making voice calls.
Follow these steps to set up the fax on a PBX phone system.
  1. Make sure that the PBX converter/terminal adapter is set to the correct switch type for your country/region. If you do not know the switch type for your country/region, check with your local phone company.
  2. Connect one end of the phone cord that came in the box with the product to the 1-LINE port on the rear of the product.
    Important! Make sure that you use the phone cord that came with the product to connect the product to the terminal adapter. If you do not, you might not be able to fax successfully.
    NOTE:You might need to connect the phone cord to the adapter for your country/region that came with your product.
  3. Connect the other end of the phone cord that came in the box with the product to the port on the PBX converter/terminal adapter designated for phone and fax use.
Follow these steps to set up the fax on an ISDN phone system.
  1. Make sure that the ISDN converter/terminal adapter is set to the correct switch type for your country/region. If you do not know your country/region's switch type, check with your local phone company.
  2. Connect the phone cord that came in the box with the product to the 1-LINE port on the rear of the product.
    Figure 30: Connect the phone cord to the 1-LINE port
    Image: Connect the phone cord to the 1-LINE port
    Important! Make sure that you use the phone cord that came with the product to connect the product to the terminal adapter. If you do not, you might not be able to fax successfully.
    NOTE:You might need to connect the phone cord to the adapter for your country/region that came with your product.
  3. Connect the other end of the phone cord that came in the box with your product to the port on the ISDN converter/terminal adapter designated for phone and fax use.
For information on setting up the product for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region.
CountryWeb site
Austriawww.hp.com/at/faxconfig
Belgium (Dutch)www.hp.be/nl/faxconfig
Belgium (French)www.hp.be/fr/faxconfig
Denmarkwww.hp.dk/faxconfig
Finlandwww.hp.fi/faxconfig
Francewww.hp.fr/faxconfig
Germanywww.hp.de/faxconfig
Irelandwww.hp.ie/faxconfig
Italywww.hp.it/faxconfig
Norwaywww.hp.no/faxconfig
Netherlandswww.hp.nl/faxconfig
Portugalwww.hp.pt/faxconfig
Spainwww.hp.es/faxconfig
Swedenwww.hp.se/faxconfig
Switzerland (French)www.hp.ch/fr/faxconfig
Switzerland (German)www.hp.ch/de/faxconfig
United Kingdomwww.hp.uk/faxconfig

Step three: Change Rings to Answer to its lowest setting

  1. On the product control panel, touch the Right Arrow ( ).
  2. Touch Setup ( ).
  3. Touch Fax Setup , and then touch Basic Fax Setup .
  4. In the Basic Fax Setup menu, touch Rings to Answer .
  5. Touch one of the arrows to change the setting to the lowest number of rings available, and then touch Done .
  6. Touch the Home icon ( ) to return to the main screen.

Step four: Set the fax volume

Follow these steps to set the volume of the fax ringer.
  1. On the product control panel, touch the Right Arrow ( ).
  2. Touch Setup ( ).
  3. Touch Fax Setup , and then touch Basic Fax Setup .
  4. Touch the Down Arrow ( ), and then touch Fax Sound Volume .
  5. Touch Soft , Loud , or Off .
  6. Touch the Back Arrow ( ) twice to return to the Fax Setup menu.

Step five: Set up the fax header

Use one of the following methods to set up the fax header. The header prints on the faxes that you send.
  1. On the Fax Setup screen, touch Basic Fax Setup .
  2. Touch Fax Header .
  3. Using the touch keypad, type your name or company name in the Enter your name: field, and then touch Done . A numerical keypad displays.
  4. Using the touch keypad, type your fax number in the Enter fax number: field, and then touch Done . The Basic Fax Setup menu displays again.
  5. Touch the Back Arrow ( ) twice to return to the Fax Setup screen.

Step six: Run a fax test

Run a fax test to make sure that the fax is set up correctly.
  1. On the Fax Setup menu, touch the Down Arrow ( ), and then touch Fax Tools .
  2. Touch the Down Arrow ( ), and then touch Run Fax Test . The product displays the status of the test, and then prints a report.
  3. Wait while the product prints the Fax Test Report.
  4. Review the report.
    • If the report indicates the product passed the test and you still have problems faxing, check the fax settings listed in the report to make sure that the settings are correct. A blank or incorrect fax setting can cause problems with faxing.
    • If the report indicates the product failed the test , review the report for more information about fixing the problem.

Additional resources

If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
HP Officejet 6700 Premium e-All-in-One Printer - H711n

HP Support forums

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