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HP Photosmart 5510 e-All-in-One Printer - B111a support

A 'Use SETUP Cartridges' Error Message Displays on the Printer Control Panel

  • PrintPrint
This document is for HP printers that use tabbed SETUP cartridges.
The message 'Use SETUP Cartridges' displays on the printer control panel, and the printer does not print.
New SETUP cartridges that came with the printer must be used to set up the printer for the first time.
Make sure that all installed cartridges are marked ‘SETUP’ and that they are new. SETUP cartridges are supplied in the box with new printers. Replace any non-SETUP cartridges with SETUP cartridges. If the printer came without SETUP cartridges, return it to the retailer. SETUP cartridges that have previously been used in another printer do not work to set up a new printer.
If this error message displays with new SETUP cartridges, follow these steps to try to fix the error.

Solution one: Make sure that the cartridges are inserted correctly

Follow these steps to make sure that the cartridges are inserted correctly.
  1. If the printer is off, press the Power button to turn on the printer.
  2. Open the cartridge access door. The carriage moves to the access area.
  3. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.
    NOTE:The graphics in this document are examples. Your cartridges might not look exactly like the graphics shown. This document shows a carriage that uses four cartridges, but the procedures are the same for printers with five cartridges.
    Figure 1: Match the colored icons
    Image: Match the colored icons.
  4. Run a finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.
    Figure 2: Snap the cartridge into its slot
    Image: Snap the cartridge into its slot.
  5. If the cartridge does not snap into place, remove the cartridge from the carriage.
  6. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage.
    CAUTION:Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.
    Figure 3: Example of bending the tab away from the cartridge
    Image: Example of bending the tab away from the cartridge
    1 - Bend the tab away from the cartridge
    2 - Do not bend the tab more than 1.27 cm (0.5 in)
  7. Close the cartridge access door.

Solution two: Remove, inspect, and reinsert the cartridges

Follow these steps to examine the cartridges identified in the error message on the control panel.
  1. If the printer is off, press the Power button to turn on the printer. Wait until the printer is idle and silent before you continue.
  2. Open the cartridges access door. The carriage moves to the access area.
  3. Press the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.
    • If the error message mentions a specific cartridge, remove the cartridge from the carriage, and then continue with the next step.
    • If the error message does not mention a specific cartridge, remove all the cartridges, one at a time, and then continue with the next step.
    Figure 4: Remove the cartridge
    Image: Remove the cartridge.
  4. With the nozzle and the contacts facing down, push the cartridge into its slot. Press down on the cartridge until it clicks into place. Make sure that the color icon on the cartridge label matches the color icon on the slot.
    Figure 5: Insert the cartridge
    Image: Insert the cartridge.
  5. Repeat these steps to inspect any other cartridges indicated on the control panel.
  6. Close the cartridge access door.

Solution three: Restart the printer

  1. Press the Power button () to turn off the product.
  2. Wait 60 seconds.
  3. Press the Power button () to turn on the product.
    NOTE:The product might go through a warm-up period which can last up to one minute. Wait until the product is idle and silent before continuing.

Solution four: Clean the cartridge contacts

Follow these steps to clean the contacts on the cartridge indicated in the error message and in the cartridge slot.
CAUTION:Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.
  1. Gather the following materials:
    • Clean, lint-free swabs that will not come apart or leave fibers
    • A sheet of paper to place the cartridges on
  2. Press the Power button to turn on the printer.
  3. Open the cartridge access door. The carriage moves to the access area.
  4. Disconnect the power cord from the rear of the printer.
  5. Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.
    Figure 6: Remove the cartridge from the slot
    Image: Remove the cartridge from the slot
  6. Hold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.
    Figure 7: Cartridge contacts
    Image: Cartridge contacts
    1 - Cartridge contacts
  7. Inspect the contacts for ink and debris buildup.
  8. Wipe the contacts with a swab until no debris remains on them.
    CAUTION:Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.
  9. Turn the cartridge on its side, and then place it onto the sheet of paper.
  10. Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.
    WARNING:Disconnect the power cord before you reach inside the printer to avoid risk of injuries or electric shock.
    Figure 8: Location of the cartridge slot contacts
    Image: Location of the cartridge slot contacts.
  11. Wipe the contacts with a swab until no debris remains on them.
  12. With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.
    Figure 9: Insert the cartridge
    Image: Insert the cartridge
  13. Repeat these steps to clean and reinsert other cartridges that are indicated in the error message.
  14. Close the cartridge access door.
  15. Reconnect the power cord to the rear of the printer.
  16. Press the Power button to turn on the printer if it does not turn on automatically.

Solution five: Remove and reinsert the cartridges again

Repeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.

Solution six: Clean the cartridge contacts again

Cleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.

Solution seven: Replace the cartridge

If the previous steps have not helped, replace the cartridge indicated on the printer control panel.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.

Solution eight: Service the printer

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.
HP Photosmart 5510 e-All-in-One Printer - B111a

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